Manager was very helpful. Very good service. Definitely would go back if I need more help

I visited this AT&T location while traveling in Las Vegas after my work phone unexpectedly stopped working the same day I was scheduled to fly home. After spending hours trying to resolve the issue with Verizon, I decided to switch carriers and completed an online order with AT&T for in-store pickup. Unfortunately, my experience began very poorly. Upon arrival, I was assigned to Tehani. From the start, she was dismissive, impatient, and seemed irritated that I was asking questions about my order. As a new customer preparing to purchase a brand-new phone and switch service after nearly 19 years with Verizon, I expected basic customer service and professionalism. When I tried to explain the information I had received from AT&T's online and phone representatives, I was repeatedly told, with noticeable attitude, that "online, over the phone, and in-store are all different" and that what I had been told elsewhere "didn't matter." When I asked reasonable questions about pricing differences and promotions, she rolled her eyes and stated, "I'm just going to email it to you. You can interpret it however you want." Rather than helping me understand my options, she made me feel like an inconvenience. She was unwilling to answer questions, interrupted repeatedly, and showed little interest in assisting a prospective customer. Eventually, her computer froze, and I decided I was no longer comfortable continuing the transaction with her. I requested another representative, even if it meant starting over and waiting longer. Thankfully, I was then assisted by Dylan, and the difference was night and day. Dylan was patient, professional, knowledgeable, and genuinely cared about helping me. He listened to my concerns, answered every question thoroughly, and treated me with respect throughout the entire process. During the transaction, we discovered that my number had been incorrectly ported by Tehani, creating an issue that could have left me without access to my longtime phone number. Dylan immediately took ownership of the problem, contacted the appropriate teams, and worked diligently to get everything corrected. Despite inheriting a complicated situation, Dylan resolved the issue and completed my transaction efficiently. He turned what had been one of the worst customer service experiences I've had into one of the best. AT&T should be grateful to have employees like Dylan representing the company. His professionalism, patience, and customer-first attitude are exactly what customers expect when making a major purchase. Unfortunately, the same cannot be said for Tehani. If my experience with her had been my only interaction, I would have walked out and remained with another carrier. Thank you, Dylan, for salvaging what started as an incredibly frustrating experience. You deserve raise! read more

This was my first visit to this location, and it was late in the day. A representative greeted us when we walked in, but we had to wait a while before a customer service representative met with us. However, once we explained the issue and asked for available options, the rep patiently explained all the options, answered our questions, and even made a recommendation that we ended up preferring. This put us at ease and helped us make the best choice for us both practically and cost-wise. The office is spacious, and the waiting area is comfortable, so we sat comfortably and chatted while waiting. All in all, despite the longer-than-usual waiting time, we were happy with the service we received. read more

AT&T Store - Mobile Phones Near Me - Las Vegas, Nevada

Terrible store Don't expect anyone to even acknowledge you when you walk in the or give any sense of urgency to helping any customers. Having an appointment is a waste as it puts you in the same queue as it were at time of arrival. Employees will rudely insist you check in again on the non-working kiosk after you have already waited 20 minutes. Employees take a 10 minute break between customers Planning to take my corp account to another provider read more

I feel for this store and the people working in it! I came to drop my old phone off and witnessed an armed robbery! Apparently the same two men have done this before! Not only was I mortified but naturally scared. What's even worse is they informed me they have filed police reports before with Photos and license plates numbers and the police do nothing! If this is such an issue why isn't AT&T providing some sort of security year round for their employees! I'm mortified for them! Clearly they don't care about anyone's lives here. The staff is great. Company clearly doesn't care about their staff read more

This place is a joke: I started in March 2025 I Switched over from verizon just to see if better. I was to get 1600.00 credit from ATT to cover cost of switching from Verizon to ATT and that still has not showed up year later. I even went to verizon got the invoices they required and submitted in their store with agent. I got watches phones and home internet. Since then I had one phone get destroyed and had to replace at my cost because the insurance I was supposedly to have was never put in. I am also on a business plan which I did not want and have tried to change to residential. I have dropped my home internet because it was too slow. And now they are charging for 3 phones instead of two I have tried numerous times to get people to figure out my account. Hell almost year in they did not even have an account for me set up and could not answer why I am being charged every month. Unlimited Data is not Unlimited they throttle you so bad your phones and tv barely allow you to watch or do stuff. Please if you are thinking of ATT do not!! stay with Verizon or what ever you have read more

Absolutely the worst service in any ATT I've visited, and that's with 5 different states. Long waits with staff standing around. After finally being helped, I leave thinking I have new phone on the way. A week later? Nothing! Look up the receipt number? Nothing! So my card was swiped and over an hr in the store and turns out they did absolutely nothing. 20 years I've been an ATT customer and this store makes me want to leave. I should've known when I had to remind him to ask me what color I wanted. And been calling for hours, nobody answers in that store. Literally the laziest and useless location. read more

Went Here Last Night To Check My iPhone And Jed Was Very Helpful N Wonderful To Me And My Mom. Also The Store Was ABSOLUTELY AMAZING.

This is a real corporate store. Way better than any other ATT in the area. They aren't trying to push sales like the retailers. Arleth and Dillion were awesome. They worked with me for over an hour to get my phone fixed. Absolutely go online and get an appointment. It makes it much easier. read more

A person who supposedly works for corporate AT&T came to our door to try to get us to switch carriers, his name is Fred phone number is +1 (301) 655-8085. He sold my parents on the plan having FREE data usage internationally, even pulled up a list of different countries saying we can use our phones over there for free when we visit. Even had details on how it will be 5g service, and not 5g+ because it's international. Swore up and down that our service plan included this perk because of a special promotion they have going on and assured us that this is the top of the line plan. Also that they put up new towers so the service would be impeccable. After signing a 3 year contract and switching over from Verizon, my phone does not get service In my own home, I have to use FaceTime audio on WiFi to talk on the phone. The phones do not work internationally it's $12/day. The phones are locked until you pay them off so you can't use an ESIM while traveling. And now they won't even let us cancel the line because we have no proof of all the things Fred promised us. Please stay far away from this company and the con artist named Fred how do you work for corporate and don't know what services you offer read more

Poor Customer Service Experience with AT&T. I've had a highly disappointing experience with AT&T's customer service and their associates. From the moment I reached out for help, I encountered long wait times and unhelpful responses. The representatives seemed either untrained or uninterested in resolving my issue, which only added to the frustration. Despite explaining my situation multiple times, I was passed from one associate to another, with no clear resolution or accountability. The lack of communication about getting my fully paid I-phone unlocked got me so frustrating, and at times. This is going on for almost a week. In the end, my issue remains unresolved, and I'm deeply dissatisfied with how little effort AT&T's customer service has put into a big hole on my business . I expect better from a company of this size and reputation, and this experience has left me questioning about their bad service and practice at AT&T. read more

I feel as if these companies that have had long time customers really mistreat their long time customers. A couple days ago brought my phone in because I wasnt able to unlock my phone using my pin# because the ok button was not lit up and would not allow me to open my phone. The first representative that we encountered gave me three options. 1) reset the entire phone but then I would lose all my data he said especially since there was no way to get into the phone to back everything up. 2) pay off the balance on my phone and then I would have to purchase a new phone. 3) Get in contact with Samsung and tell them the problem and see if they could send me a new screen, but that would be a lot of money and would probably take a long time, or they could send me a new phone. Not once did he mention filling out a claim form and seeing if the company you are contracted through youbreakitIfixit could fix it. So the second rep whom we know did help us file the claim and we took it down the street to have them fix it. The second rep assured us that this youbreakitIfixit place could fix my phone. They were able to get me into my phone BUT THEY DID NOT FIX IT. Two days later it is back to the original problem. I think that it is time to leave att and move on to another company. I dont like sneakiness, and lying and I feel as if all the time that I have been with att that is all that I have gotten. I am two payments away from paying off our phones and it seems that the closer I get to paying them off the higher and higher my phone bill gets. What cheats they are. I also feel as if they know that this company that they suggest can fix your phone is just as shady and underhanded as they are. I do not recommend att to anyone ever. If they had a ZERO rating that is what I would have given because I dont even feel as if they deserve a 1 rating. read more

Alejandro was very helpful and was able to resolve the issue. The day before our appointment with Alejandro, we went to the store as walk in to pick up a new phone and waited an hour and a half only for one of the associates to tell us that the order was canceled cause apparently the rule is if you are not able to pick up your order the same day you ordered it, AT&T will cancel the order and you need to start over again. Wasted an hour and a half. After we left the store, we called AT&T and the representative was able to confirm that our order is still, in fact, valid, and that the order was ready for pick up at the said location. I'm not sure if that associate made up that rule. Very disappointed and almost canceled our line with AT&T because of that. 5 stars for Alejandro! read more

Horrible horrible company Was told to call to get help in the store when I did I snapped a picture of how long I was on the phone waiting. The manager informed me that I could not take a picture after I did and that I was trespassing and he would call the cops if I didn't leave. Let's just say twenty five years with them and I'm done now. read more

AT&T Store - Wait time - Mobile Phones Near Me - Las Vegas, Nevada

Came in here simply to hand my phone in because I switch from T-Mobile to AT&T waited 45 minutes and finally had to leave. This girl, although very kind, spent a huge portion of time socializing with this guy about where he's lived cable companies traveling, blah blah blah while me and a few other people just sit and waited forever for someone to get help I finally left I'll go to another store when I have about 3 hours to burn. The silver lining ...... I was approached by a lady with a computerized queue with peoples names, asking if I'd like make an apt to come back ?! no thanks read more

Dallas Taylor was so friendly and helpful and walked me through the whole process to upgrade to my new iPhone 16 Pro Max... I can hardly wait to get it and get it set up. He was terrific. I might come visit him and have him set it up for me. read more

What an absolute joke of a company. I want to preface by saying it's not the employees fault in the store. They are forced to follow some horrible process AT&T has set up. I ordered two phones online. Paid the taxes. While ordering these phones, I spoke with an Antonio who is probably in a call center somewhere. I asked Antonio "once I buy these phones, mew new service will only be activated once I turn them on." Antonio stated yes So I ordered these phones. Both arrived quickly. Then the fun begins 1) I turn on both phones to complete the service. It doesn't work. Cool. No problem. I go into the store right next my house. They tell me to call. Cool. I call. They tell me I have to go into the store. Go back to the store. They tell me to try the corporate office near Boca park. 2) next day go to that store. Will and I spend two hours on the phone. WE GET TRANSFERRED DEPARTMENT TO DEPARTMENT FOR EVERY LITTLE STEP IN THE PROCESS. Every department had a wait. How does AT&T function? Why would their employees work here when their corporate set up has a such a negative in the customers experience and THEY get to be the people dealing with it. I digress. I'm told to call the porting department the following morning as by the time we go my to them in the process, they were closed (imagine that). What kind of company puts work into their customers? How horrible is that? 3) next day, call the port forwarding department. They can't figure it out. They say go back into the store they can take care of it. Let's do this together 4) I go back into the Boca Park store. I work with a manager named Gus (who is awesome and I'd like to poach from AT&T). Gus does everything he can to help me. Where we land is there is an error on AT&T's end. They can't figure out how to port it. Finally they tell us "the customer will have to ship the phones back THEN process the order AND pay the taxes again." AGAIN WHY IS THERE WORK PUT ON ME??? THIS IS AN AT&T PROBLEM. ITS IRRELEVANT TO ME WHAT THE ISSUE IS. FIX IT. I'm then told I can't return the phones. Meanwhile during all of this, my wife doesn't have a phone as she takes care of our toddler. Thanks for the piece of mind with that one at&t. Where we leave it is: Bring your trade in phones tomorrow. We will unwind everything and do it in store. I think, "hey no problem. I'll take the hit on the taxes. They will be reimbursed. Gus has worked hard for me. Meanwhile, T-Mobile has now told me they are charging me another month since AT&T can't figure out how to conduct business. Great 5. I go back in today. Everything seems good. Numbers won't port. The store associate Monet calls. She gets informed that I have to return everything before we can do it in store. Completely different versus what I was told the day before. AGAIN PUTTING MORE WORK BACK ON ME TO FIX YOUR SYSTEM BUILT BY A TROGLODYTE...I then call to get a shipping label. THEY CANT PRINT ME A LABEL BECAUSE NOW THEY CANT FIND ANY ACCOUNT. From there I called back in to speak with Gus. I asked for the regional vice president's information. I am told that he will even tell me to call in and deal with everything over the phone... What kind of company has the policy? It doesn't matter who or where. I'm a customer and each person I speak with represents at&t. Absolutely nobody, and I mean nobody wanted to say "we will deal with this and follow up with you as we go along." No one wanted to take ownership. Everyone wants to put their work back on me. If you want me to do the work an AT&T associate should, pay me. During all of this, I discovered my social isn't correct, I never signed a retail installment contract or any agreement of any kind. Meaning I have two(2) phones worth $1500 a piece I could sell with absolutely zero consequences. And still the collective attitude is 'meh' I hope whichever customer relations representative sees this 1) calls with a solution 2) is actually wanting to help instead of grunting over the phone like I've gotten. Would give 0/10. Store associates are amazing. Don't blame them. Don't know why they would work for a company that sets them up for failure read more

literally you cannot get to a phone to try them out. they told me to either signup to wait or someone helped me and then told me they couldnt let me hold a phone. sorry- I realize its the theives that have made it this way. however, why in the world would you have phones in a brick and lmortar where you cannot feel them. read more

Worst experience ever. I am an AT&T costumer since 2003 and never had this horrible experience at any other location. We went there to upgrade my daughter's phone . Sales rep was extremely rude !!! I even had to ask for a receipt !! I tried asking questions like how my bill is going to change or how much will be the tax what i have to pay or is there any one time connection fee will be added to my bill ??? Are they supposed to help me with these questions? Sales rep wasn't even pay attention to answer it. I also asked him if he would be able to help to transfer the information from the old phone to the new one , HE SAID LOOK IT UP ON YOUTUBE !!!!! That point i was so mad that i just wanted to get out of that store !!! I NEVER EVER GO BACK TO THIS LOCATION !!!! AT&T should train these people better or get rid off the bad ones !! read more

I went into this store to return the equipment and was informed you can only cancel online or by phone. Not as nice as when opening an account. Cancelled business account 08/25/2023 - cost to keep my phone and number $691.60, THEN charged 545.66 10/03/2023 (still was on autopay per agent). Was told 10/04/23 a refund would hit my account within 3 days. today: 10/16/23 I just made another call (40 minutes) listening to another csa telling me she will handle the refund, but could not guarantee this nor is any kind of upper management available (told that every time I need to handle something big). After being a business client of AT&T for quite a while, also being charged over $100 a month for one cell phone with poor cell coverage/service. As a flight attendant you must be available to reach at all times thought I had the best company from research in NV. My cell service has been sketchy since moving from Reno to Summerlin. After being written up for an unable-to-contact occurrence (jeopardizing my employment), I contacted AT&T customer service for business. It took three calls to handle the situation, another 5 hours invested in customer service calls (or non-customer-service service I should say). Long story short, charged for another phone and sim card, paid more for service I never got, had to install a land line and change providers... lots of time on the phone trying and trying to finalize. BEWARE OF AT&T. Still out $545.66 plus two insufficient funds fees to bank this unapproved and illegal withdrawal from my bank account caused me. read more

My advisor Monique was amazing . She explained everything so simply that I couldn't walk out of there without buying the phone . She transferred my Verizon number and completed everything, I signed and paid , and she transferred all my information to my new phone in no time. The absolute best experience I've ever had buying a phone. I'm definitely an AT&T customer for life. Whoever trained her is good but mostly it was her knowledge of the product that sold me and her kindness. She's definitely a shining star of the company. I highly recommend stopping by and asking for Monique. read more

My AT&T service was OK but when I changed service to a better carrier AT&T tried to bill me over and over and over when I had paid in full. I have had service with AT&T since the BRICK phone. So I didn't expect them to try so had to rip me off when I left. Stay away for these guys.... read more

Don't waste your time. 4 different employees but only one actually working - stood there for 40 minutes for no assistance - two guys just sitting in their chairs and one manager that can't help for whatever reason just says "they will be with you shortly". Go to a different location. read more

I upgraded my phone from an 11 to a 14 yesterday. I made an appointment to come back at 10am today. Certain things on my phone weren't working properly. The same gentleman who initially upgraded my phone yesterday, helped me today.... for less than 4 minutes. Before we could get into the issues on phone, he took a phone call and disappeared into the back. Mind you, I told him I had a disabled sister waiting for me in the car since I knew what needed from him wouldn't take long. After almost 15 minutes, he never came back, so I left. I couldn't leave my sister in the car any longer. I later called Apple, after going through some diagnostics, they told me the way he transferred my info from my 11 phone to my 14 phone caused me even more problems than I knew. Some of the issues Apple was able to correct over the phone, but I have an appointment with Apple Genius Bar to fix the other issues. read more

I have never been a fan of AT$T. I do appreciate the service I received at the Boca Park location. Efficient . After being told by the ATT rep on line I could close my mothers acct because she was deceased at the Downtown Summerlin location I was surprised that when I went there I was told they aren't really a ATT store but a contractor with no affiliation to them. They only use the name to att react customers and don't actually do ATT stuff. The Boca park store was clean, and efficient. I had the documents I needed and 5he rep took care of my request in under 10 minutes. Good job. ATT isn't my fav because of their Direct TV bait and switch routines with offers. No complaints with the Boca Park store. Thx read more

Avoid this location, the customer service it is terrible specially Waldo. He has a nasty attitude and all he wants to do is get you out of the store, very arrogant, worst customer service. Go to Decatur and Sahara I really hope a get a survey for my visit. Will never come again to this location, from the moment i walked in to connect a product into my account he was saying no even before I spoke. Update: same day I visited the lake mean and buffalo location super friendly service and connected my device. Landon helped me, with same request that ignorant Waldo couldn't help. Sad that some people just show up to do the bare minimum at their job. Hope he finds something that makes him happy, poor management at this location for allowing employees to do nothing. read more

Salesperson name Andrew short guy he never trained customers services the attitude was so rude and shake head to customer and tried to fight with customers Never listen and customer only can say yes or no Do not go to this location and stay away this salesperson his name is ANDREW with short guy read more

I need to thank David & Julie at the Boca Park store that helped me get a good discount. As a senior, I look for perks. I wanted the same plan at a reduced rate. After David looked into my bill n saw what I was paying, AT&T have something called The FirstNet & Family thru AT&T. I have 2 other family on the plan n with my profession David & Julie worked with me for almost an hour n were able to reduce my bill. They both were calm, worked professionally n did not look hurried. If you need help at the Boca Park AT&T, look out for Julie & David. Thank you both for helping me out read more

Do not get talked into trying a trial period for Direct tv from this AT&T store in Boca Park. In my opinion a total scam. The streaming service constantly buffers on other TVs in home and on main tv it does lose the internet connection, whereas other WiFi devices in my home are not an issue. They give you a trial period of 14 days to try it out. I came back to return it after 3 days. They tell me I have to call the 800 number to cancel and until I do that they cannot do the refund. Not what they told me when they talked me into signing up. Also the high definition tv loses its sharpness with DIRECTV streaming. Cable is way better in my opinion. read more

AT&T Store - DIRECTV Stream - Mobile Phones Near Me - Las Vegas, Nevada

I have never given a Yelp review but my experience at the ATT store on 920 S Rampart was so exceptional bad, I feel obligated to warn others. I went to the store to get a discount on my service as an emergency responder, which took over 3 hours. During this painfully long process, I was convinced by over 4 employees, including 2 managers to take a " free" Apple Watch, though I told them I already had an Apple Watch. Later I received an activation fee for the watch, though I never intended to use it as a phone, then I received a $311 charge for the phone. It took 3 visits to the store to return the phone and have the charges cancelled and this only happened when I called the AT&T billing service from the store. My activation fee was not returned and I was charged a $45 restocking fee. I will never return to this store. read more

Mike was the best! He helped my family and I with our upgrades and was totally prepared for all the questions we had. He also helped me put on my screen protector and waited until my sync was done on my old phone. The best! read more

0 or negative stars if yelp would allow me. Customer service is non-existent at this AT&T store and also in general with their service over the phone as well. My wife and I came in to trade in her iphone 6 for billing credit and that should've been it. The AT&T rep suggested that he can lower our bill since the plan we have is outdated so we trusted him of course because he works there and should have more knowledge about other plans that we don't know about. That was the WORST thing he could do because not only did we think we were going to save money instead our bill went up $20.00 a month. That's $240 extra a year!!! Please be cautious, the people that work here are trained to get incentives for themselves and not look out for the better good of their customers. We came back after we saw our bill fluctuate higher and they said there's nothing we can do to change it back to your old plan. After our contract is up, we are definitely changing to a different wireless carrier. read more

Bringing down prices has never ran so smoothly in the decade I have ever owned a cell phone. 1. He(agent) listened to my situation 2. Itemized, on a notepad, what exactly we were paying for a month. 3. Analyzed the demographics of our minute usage. What we used most vs. What we used less. 4. Told us based on our usage what plan would better fit our family's needs, allowing us to save about $100 on our next and recurring bill. 5. Thank you for it went smoother than a baby's bottom(little rascals). P.s. I love good eye contact. Such a memorable visit. read more

One of the best cell phone shopping experiences I have ever had! I went in to upgrade my phone. I wanted an educated opinion on the difference between the iPhone and Samsung Note 3. After speaking to Corey, I learned they will be releasing a new Note phone in a few weeks! He advised me to come back then... My wife had questions on a different phone, and decided to upgrade her phone, when I do. We had a very long wait, which is why they only got 4 out of 5 stars... Next time I'll make an appointment. The store is located very close to my house, in a shopping center that's easily accessible! I'll never go to a different store, because each time I've been there, the service has been impeccable. The layout of the store is modern, but they need more places for waiting customers to sit down. I can't wait until I get a new phone! read more

Don buy anything on att when you returned because don work only scanning one cell phone and the one that never show I it's crazy I put both on the same box same tracking number aaa you call att for the 120 times and only promise to you look for the Device and never do anything but the send you a bill for 1400 and said if can't find the device need paid for again becar full better buy yourr own phone and Apple and activate your line only read more

I loved my experience here i was helped by Dorion he was absolutely amazing i came in to get my new phone and left with new friends and a new phone. This stores customer service is tip top everyone there treats you like you come there on a daily. I will most definitely take that drive to come back here and shop. Thank you guys for being awesome -auntie- read more

I was in dire need of a new phone. When your phone starts freezing every 5 minutes you know it's time. After looking for best deals online I found this store. With some hesitation based on previous phone purchases, I walked in and was promptly greeted by a young man named alejandro who took me on a tour of the newest iPhones. Couldn't believe how easy he made it to find a new replacement for my old iPhone. He got me $800 off for my old 11. I almost got another iPhone just because of how good the deals are. I'm very thankful for my experience at this location! read more

Worst manager I have ever dealt with at the Boca Park store. I wanted two things, 1.To remove an old obsolete and dead phone off my account that they were charging me for, and, that was paid for yrs ago, and to complain about the false quote I was given. 2. To get a paper copy of my account and billing because they never even gave me an account number when I bought the new phone. There is a clear reason why their salespeople almost demand you go paper free. It's so you don't see how they scammed you. At every turn, I kept saying I wanted the line closed and we would be done. I offered to pay the never phone in cash and be done all together. So they tried to sell me another phone. I said no, I want the line removed. They started asking random questions to distract me. I became more and more fruatrated with them as I had already spent 4 hrs on the phone trying to do the same. I had no contract on that old phone. Not only could I NOT get the line removed over the phone,by multiple people, the Boca Park store manager did everything he could to prevent it and losing a customer of 20 years. Zero customer service. Months later. I am still trying to get the line removed, while they continue to get free money. Corporate is now involved, and they (Jamie Vega) actually said he would cancel the non contracted phone but ONLY IF I waived all my rights to sue them and agreed to his false narrative! That is blackmail, and a company CANNOT refuse to cancel an acct that is not under contract. He even went as far as lying to the Attorney General. All this, so AT&T can get an extra 75/mon without providing a product and yet lose a long-standing customer. But alas, I had a room full of witnesses who heard the entire phone call, which contradicts everything he claimed to the AG. It's beyond belief how bad this place, and AT&T is in general now. Not surprisingly, they exposed 73 million customers' personal information on the dark web, also for which they have taken zero responsibility! Also note, they are paying how many people and lawyers to keep one customers $75/month. read more

Andrew is amazing! I went into this location last year and now I only go see Andrew when I need help with anything! He's professional, efficient, friendly and has takes care of any issues I have. read more

Staff super friendly. Knowledgeable. Great service. Would highly recommend. Easy location.