My husband and I were so lost with our new phones. Ryan helped us get a number change and actually…read morewalked us through using our new phones and showed us a way to make it run faster. Thank you Ryan for the wonderful customer service you provided to me and my family.

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

I went into T mobile to get a new phone. It's usually a nightmare getting a new phone for me. I…read morearrived to the store and was immediately greeted . The Representative that helped me was Haley Gil. She made it a very seamless process. I never had a representative take such care helping and explaining to me about my new phone. The store was clean. The reps that I had contact with were professional, friendly and knowledgeable. Haley thank you for a great experience buying a new phone. I give her high marks and the store high marks.

This is my FIRST time ever leaving a review and Maureen helped me so much I was trying to fix my…read morephone service because it was canceled and it was this whole process was long for what we had to do but we did it and she just so helpful and she is a good sales women she convinced me to get the phone protection for the 17 and I never get phone protection

Great staff and customer service! Always a pleasure to do business with TMobile and this store! So…read morefriendly and knowledgeable! Thanks for the great experience always!

Came in to switch over from AT&T and was helped by Marqueal. Marqueal made switching over my number…read moreand getting new service effortless. He made sure I received the best pricing and promotions. Excellent customer service and experience from a Marqueal!

While Cox is the only Internet and cable provider locally, they're quite pricey. There are…read moresatellite Internet providers, as well as 5G Home Internet from T-Mobile and Verizon, which may or may not fit your needs. They do have several workers at the location to assist in cable, Internet, and wireless phone service. I had to drop my service because it was just not affordable. They transferred me to the retentions department to see if they could make me a better deal, so that I would remain a customer. I must say that their offers were quite enticing and locked in that rate for 2 years. I was also offered to place my account on a vacation hold. Yet, the rep said I didn't qualify for that because I had already done that. I explained to the rep that my account has never been disconnected or on a vacation hold for the 5 years that I've had the account. I think they may be looking at the address and not the individual at the address, which they should as rental properties will have different individuals including homes being purchased. Hopefully, this will be something they can resolve with their computer system.

I've been a loyal Cox customer for over 10 years, but canceling my service was one of the most…read morefrustrating customer service experiences I've had. Over the years, my prices kept increasing, even while competitors began offering better pricing and service in my area. The cancellation process itself took far too long, and I was required to return equipment in person. When I arrived at the Cox store right when it opened at 10 AM, there was already a long line of customers waiting. It honestly felt like the process was made unnecessarily difficult and time-consuming. I stayed with Cox for years because there weren't many reliable alternatives available in my area, but now that there are other options, I decided to switch. I hope Cox improves both pricing transparency and the customer cancellation experience for long-time customers in the future. I decided to leave the store because I didn't have time to wait but they are ridiculous. I wish they just gave us a box so we can return the equipment via mail. I hate you, Cox and I'm glad I finally broke up with you!

Mike was amazing! Woke up and my iPhone was black. I need my phone to access systems. Had to call…read moreout of work. Went to Verizon paid for a new phone and all my phone needed was a soft reset, which they did not even try! I had to pay $50.00 restocking fee. Mike saved my day and I'm so thankful!

thanks to Mike at iPhone doctor. He repaired my iPhone 7 for me. He did it fast and efficient. It…read morelooks great. It's working great and I really need this done in a timely manner. Thank you so much. service was great as well

Great sales man horrible service. I went in for help and the manager did not do his due diligence…read morein assisting me. Advised him I needed help with a broken phone and could not afford to pay a higher bill than I was paying. Apparently all he cared about was making a sale because I walked out thinking I got a good deal with a lower bill but my bill increased by $60. He's also paying people for referrals and reviews so there's that. Feel like sht getting scammed by a company that I've been using for years. Called att for help once I notified id been lied to and the weren't even able to help me. A cancellation is definitely coming.

WORTHLESS LIARS AND TERRIBLE AT CUSTOMER SERVICE…read more I would actually personally drive down to your store to tell the manager what kind of garbage your customer service is but I've since moved. Two years ago my husband was LIED to - told that we "get a free iwatch" with our double phone purchase and only have to pay for the service to the watch. Again, the entire interaction this employee downright lied to us - under guidance of the manager, telling us the watches are completely free and we were only paying for the service to the watch ($20/mo) and now two years later we find out during a customer service call that we've actually been paying "installments" on the watch and basically we got duped and now we're stuck paying for service AND A WATCH I NEVER WANTED. Oh, and when I went to activate the phone number the dipsh*t working at the store lost my ENTIRE account and it took over four hours to even get service. I swear to god this store is full of worthless incompetent liars. I'm reporting you to the better business bureau.

Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

As a long time customer of Verizon, I can say previous experiences at their stores have not been…read moregood, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me.