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    AT&T Store

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    Cincinnati Bell

    Cincinnati Bell

    1.0
    (1 review)
    2.3 mi

    I stop using Cincinnati Bell (AlterFiber) for my home and business years ago, because of horrible…read moreservices (customer and tech support). However, since they were the first in Lebanon to offer fiber services, I decided to give them a chance to redeem themselves from years past. Again, I been disappointed. First, they installed my Fioptics services on June 7, 2022; that was over 300 feet of fiber cable across my front yard (above ground), and said they will bury it in the ground in 7-10 days (which ridiculous in it self, shouldn't take that long). So I said, ok; however, after 14 days the fiber cable is still laying above ground. So, I call Cincinnati Bell customer services and tech support, then after over more 30 minutes trying to talk with responsible person, I was told that Cincinnati Bell did not have any control of when the line would be buried (that was done by a subcontractor). I called Cincinnati on a weekly basis after, keep running into the same dead-end. As of July 26, 2022, the cable 300 plus feet fiber cable is still laying on top of the ground and my lawn mowing person has been navigating around the cable and the utility flags every week since June 7, 2022. Image what my front yard look like. Secondly, Cincinnati Bell has submitted 3 bills (over $450) for services that haven't completed, demanding that I pay, and then they turn the services off on June 26. So, I call them to remove all there fiber cable and equipment from my property; they told me they couldn't tell me when they could remove the cable and equipment. So don't be fool by Cincinnati Bell, they change their name and add a new product; however, Cincinnati Bell is the same horrible company that it has always been. For those of you whom may think I'm trying to not pay the bills, it's not that; but I refuse to pay form incomplete services.

    Cincinnati Bell Tech Solutions

    Cincinnati Bell Tech Solutions

    1.0
    (1 review)
    5.1 mi

    Cincinnati Bell outsourced their technical support to Comcast. That means there is no longer any…read moretechnical support in the Lebanon, Ohio area. My router kicked off my network so all I needed was for it to be set up once again. I called tech support through Cincinnati Bell this morning and was on HOLD for 2 HOURS 4 MINUTES. There was no recording prompt that said the Comcast office was closed for holiday. I called the Comcast national office earlier this morning and was told the Lebanon office will be open until 10pm. As I am listening to the man tell me my call is important over and over again, I decide I'm driving to the office (at that point I was probably going to throw a fit) only to see that THE OFFICE IS CLOSED FOR HOLIDAY. In my contract, I am promised technical support. This is not the first time I've driven through a storm to fix my WIFI (which is always kicking itself off for unknown reasons, the modem is fine). I called once and they told me that I had to bring the modem into their office in person, which I did, only to hear that the modem is fine and NOW they're going to send a man to my house. THE NEXT MORNING. All night I worked on that modem myself and fixed it myself at 2am. I called that night and reached another country. I told this man that I wanted to cancel the visiting tech for the following morning and the man on the phone laughed. I got a funny feeling and sure enough, he never canceled it. He lied to me. The tech showed up and I let him no I no longer needed him. So the phone center has untrustworthy employees and Comcast Lebanon office leaves Lebanon without technical support. So today, during my magical trek to Comcast, I decide to make a detour to the Cincinnati Bell Office only to find a woman who looks scared of me (I had rolled out of bed and probably looked like a wet Golem) who concedes that there is zero technical support in the area for the day. She gives me a bunch of BS about how to Google my router which I knew was BS at the time but I tried it on a non secure network. It didn't work. She was just trying to get me out of there so I wouldn't scare the family who was shopping in the store. I've worked retail for 20 years and would never tell the customers to run but I should have. I feel like I did these customers a disservice. So I am without WIFI on my only day off this week. This will happen to you one day. IN SHORT, I WILL BE GETTING TIME WARNER ASAP. IF YOU GET CINCINNATI BELL, YOU WILL WAIT AT LEAST 45 MINUTES FOR BILLING, TECH QUESTIONS AND THERE IS LITTLE TECH HELP. BUY TIME WARNER. I have filed a complaint with the BBB.

    AT&T Store - mobilephones - Updated August 2026

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