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    Cincinnati Bell Tech Solutions

    1.0 (1 review)

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    13 years ago

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    2.3
    (3 reviews)
    3.1 mi

    Tuesday, March 26 2024 I went into the Lebanon Cricket with a family member to purchase a new phone…read morethat would pair with my new Apple Watch. Tommy was the only one working, and as soon as I explained my situation to him, his immediate response was "Well, we don't deal with Apple Watches here." Later, when I inquired about whether my new phone would still work with the phone plan my family is on, Tommy retorted, "We don't do plans so I don't even know what you guys are talking about." After I had made my phone purchase (which I now regret doing and wished I had walked out) Tommy didn't explain anything about setting it up, didn't transfer any information, and told me there was no way I could retrieve my old texts on my new phone. After returning home, I had to make several phone calls to other Cricket stores and the Apple store. Both employees I spoke with were stunned that Tommy hadn't given me any directions on how to work my new phone. Luckily, the employee from Apple support was able to help me restart the process over the phone and sure enough, my texts did transfer. I have bought from Lebanon Cricket before and have always been satisfied. This was the complete opposite, and my family member and I will be shopping from a new store in the future.

    Today, April 9, 2020 I went to the Cricket store on Mulberry St in Lebanon, OH. Courtney, the…read morecustomer service associate helped me out way above and beyond what I could ever expect. She was both friendly and professional. I am not the best at tech issues. She helped me without me feeling like an idiot. Thank you, Courtney! You are so appreciated. Terri grace

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    Cincinnati Bell

    Cincinnati Bell

    1.0
    (1 review)
    3.0 mi

    I stop using Cincinnati Bell (AlterFiber) for my home and business years ago, because of horrible…read moreservices (customer and tech support). However, since they were the first in Lebanon to offer fiber services, I decided to give them a chance to redeem themselves from years past. Again, I been disappointed. First, they installed my Fioptics services on June 7, 2022; that was over 300 feet of fiber cable across my front yard (above ground), and said they will bury it in the ground in 7-10 days (which ridiculous in it self, shouldn't take that long). So I said, ok; however, after 14 days the fiber cable is still laying above ground. So, I call Cincinnati Bell customer services and tech support, then after over more 30 minutes trying to talk with responsible person, I was told that Cincinnati Bell did not have any control of when the line would be buried (that was done by a subcontractor). I called Cincinnati on a weekly basis after, keep running into the same dead-end. As of July 26, 2022, the cable 300 plus feet fiber cable is still laying on top of the ground and my lawn mowing person has been navigating around the cable and the utility flags every week since June 7, 2022. Image what my front yard look like. Secondly, Cincinnati Bell has submitted 3 bills (over $450) for services that haven't completed, demanding that I pay, and then they turn the services off on June 26. So, I call them to remove all there fiber cable and equipment from my property; they told me they couldn't tell me when they could remove the cable and equipment. So don't be fool by Cincinnati Bell, they change their name and add a new product; however, Cincinnati Bell is the same horrible company that it has always been. For those of you whom may think I'm trying to not pay the bills, it's not that; but I refuse to pay form incomplete services.

    Cincinnati Bell Tech Solutions - mobilephones - Updated August 2026

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