Terrible place. Went in after hearing about a promotion. Asked the salesmen many times about the promotion. Come to find out that it does not work for the phone that I upgraded to. They said they can't fix it and so now I have been on the phone with AT&T for hours trying to fix this upgrade. The manager is the worst of them all, kicked me out for trying to argue about how they messed up on their end. Never coming back here again. read more

Raving over Martha Z's stellar assistance yesterday: Martha, you are the BEST! Thank you!!!

Went into the AT&T store today and was given superior customer service by Carlos Aviles. I was needing help translating my billing and plan options as well as needed help with making a payment and making arrangements for a future payment plan. He went above and beyond and spent a large block of time helping me and making sure all was taken care of. When I told him I was sorry for taking so much of his time, he just told me "that's what customer service i all about!" THANK you so much Carlos for all you did! AT&T this is an example of a great employee! read more

I have been back the store 3 times, spent at least 8 hours on the phone with tech support and "advanced" tech support, and have numerous calls in to the AT&T billing department and still my issues are unresolved. My devices would not activate, one had to be returned because it would not connect to their network for an unknown reason, I am being charged for devices I don't have, and am not receiving the account credits that were promised by the Kettleman Lane store staff. Despite what I was told in the store by the salesman, and my receipt showing I get 30 months of credit to lower my wearable device charges, AT&T refuses to honor the promised pricing. I was told that a manager or supervisor would call me in 24 hours and never received a call. The AT&T store tells me I need to call corporate to resolve the issue, corporate tells me that the store is wrong and I need to go back to the store. Everybody is great at apologizing, but nobody does anything to actually fix the problems. Wouldn't a competent store employee/manager deal with his own corporate structure to take care of the customer? If you want to be stuck in mega-sized corporate hell and made to feel like an insignificant little guy, feel free to visit this store and use AT&T. I'm sad to say that after 20 years of service with them I will be switching my family's 5 lines of service to Verizon as soon as my contract is up. I'll do whatever I can to get my workplace to switch our 50 lines over to Verizon as well. Please allow my horrible experience and ongoing struggle with AT&T to serve as a warning to you. Do business elsewhere. read more

I love this store because the staff is always so helpful and respectful. Every time I come here they are always so quick to service and I love that! I have purchased a few glass shields for my iPhone 6s Plus through this AT&T store and if I break one I reorder my warranty replacement on zagg, I can always bring that new protector in and they are more than happy to apply it perfectly for me! That's huge for me because I have perfection issues when it comes to my phone. So they do a good job! Their location is great, right next to my favourite starbucks Recommended if you don't like waiting in long lines, their wait time? 5 minutes. That's nothing compared to other stores. Great service and staff. read more

I walked in last week and things don't look the same like before the chaos inside the guy was unfriendly and lost I got home called AT&Tthey took care of business read more

Absolutely the worst customer service in my life my wife went in today to ask for some help with her new phone we got at this location and not only was the employee rude to my wife she actually rolled her eyes when my wife asked her a question unbelievable avoid this location unless you like rude people I will never go here again to bad there isn't a zero stars choice read more

Buyers beware. You should not trust what a sales person tells you. Victimized by their sales pitch on "buy one get one free iphone 6 promo'. I told the rep that I did not need the extra phone because I had a lot of old extra phones at home to be used by my traveling guest that was visiting. He told me that, "You can keep the new line for 6 mos then Cancel it". I asked, "Any contractual obligations?". Sales rep said "No, just keep the line for 6 mos". I come back 6 mos after to cut the line off only to find out that I have to keep the line for 30 MONTHS for the phone to be free if not I will have to pay for the remaining balance on the phone. The manager defends the employee who does not work their anymore by saying "There is fine print regarding the rules of this promo". So beware of the fine print people. When they try to give you a deal, always have it in writing or just read the fine print because sales people can always omit the fine details of a program that don't help them with their sale. If you have any issues with your transactions with ATT and their staff especially when its related to phone service and sales, you can always file a complaint with the FCC. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744 read more

Your not even allowed to pay for the phones without an account ?! Horrible costumer service . Try another store people this one helps none at all read more

DO NOT GO WITH AT&T, ESPECIALLY IN LODI... My parents and I spoke to Armond and to the manager (Dexter) at the Lodi store about a continuous problem being encountered. They recently moved to AT&T for mobile, internet and TV (nearly two weeks ago), and initially had problems with TV service, and now have neither TV or internet service. AT&T has scheduled technicians, but will not arrive for over 5 days to look at the problem. When we went in to talk to them, Armond's attitude was basically "you've been in here everyday for the last week - you're going to have to wait" and the "manager" (Dexter) said "there's nothing we can do". We finally received a couple of concessions on their part, but only because we pushed for it. It had the feeling of elder abuse, taking advantage of the "we've got them where we want them" concept. In the least it was extremely poor service. We have had Comcast in the past and they would arrive same day or next day if there was a problem. I would give this AT&T a zero if I could. read more

best stop in a business ive made in along time.. after a few days of pointless phone calls trying to get AT&T internet to my old house in the country, and being told no, we cant to yes we can send a tech out for 149 bucks but no guarantees, these guys hooked me up got a service date scheduled, no charge, and got me upgraded to an Iphone 6 plus a cheaper rate on cell service, also got 2 free tablets out of the deal. Friendly and competent, cant ask for more then that read more

All customer service is great in Lodi but I was recently helped by Santino and he was really outstanding!!

It's been a couple of months since i have been there but I need to say the person that helped me was GREAT! SJ was reassuring,helpful,patient,knowledgeable He knew exactly what to do and explained every process he was doing with my new phone. I have the utmost confidence in him and will drive all the way out to Lodi just to have him help me. It would be a great lose if ATT were to ever loose him. Thanks-SJ read more

If I could give zero stars I would. We came in to upgrade my husbands phone and the employees were so rude. We put our name on the wait list and saw that we were second in line on the screen displayed. We sat down at a table to wait and when we looked up our name was removed from the waitlist?!!! When we asked the greeter about it he said we called your name and you didn't answer so we skipped you. First of all we never heard anyone announce any names let alone ours. Second even if you did have to move on good customer service says you would take us next... no we were put on the bottom of the list behind 6 other people. And finally if you are calling names and see people without a sales rep sitting at a table wouldn't you double check that the name you are calling isn't theirs? ATT needs to do some serious training at this location. We will NEVER bring our business here ever again thank god there is a new ATT store across town. read more

This store has Matt Jirmanos as an Assistant Manager now. He transferred from the Tracy store and left customers hanging. AT&T offers giftcard promotions, etc to start new phone plans but since he left the Tracy store 6 months ago, he has failed to get the giftcards to the customer's he signed up originally. He will tell you anything to get you to sign on the dotted line so to speak but ZERO follow through. If you choose to sign up with him beware - he'll be in "training" until the end of time. If I were you, I'd work with only the store owner NOT Matt read more

After wasting my time with some dumbass at the Pacific Ave store in Stockton I drove to this store. Traded in my old cracked iPad Air, that the Stockton guy refused to take and told me to sell on Craigslist no less, and got a new Apple Watch. Also upgraded all 4 of my lines to unlimited. Thank you so much to Miranda who helped me today. In the future I will definitely go out of my way and drive to Lodi if I need anything. read more

I spent about ten hours in total, between AT&T (who blamed Apple) and Apple (who blamed AT&T) to get our new phones straight. It seems the "helpful" and "well-trained" clerk at AT&T who activated the phones in their sealed boxes my wife picked up (and shut off service to our active phones, leaving me unable to call for help while bed-ridden following back surgery) also transposed the IMEI (what?) numbers when she put them into the system. Texts I sent to my wife bounced back to me and other frustrating idiosyncrasies -- finally figured out by a AT&T female who was trying very hard to keep us in the fold -- a swap of SIM cards and some other housekeeping finally got it all working. I will check into Verizon anyway. This was an unnecessary nightmare and the store manager will be getting a trash letter regarding Ms ANISHA MARSHALL'S ignorance and arrogant disregard for customer service. Avoid her like the plague if you go to AT&T, but I'd say at least avoid her, or this store, if you can't avoid AT&T altogether! read more

Incredible service, much better than it has been in the past. This store has made major improvements. On iPhone 6 launch day they had snacks, a dj and plenty of people for the line of those looking to get their hands on a new iPhone. Great job team AT&T! read more

Every time I come in a different representation says something different. I asked to speak to a manager and he didn't have enough guts to come talk to me in person. Worst customer service I have ever seen read more

I've had nothing but good experiences here. Everyone has been helpful and knowledgable. Wait times during there most busiest moments can be a little overwhelming but what popular store isn't? read more

The AT&T store in Lod, CAi is an absolute joke. For the third time my Direct TV service was interrupted because they are charging me for the NFL package, which I didn't order, and don't want. The fisrt time I was at the Lodi store for three hours, and then had to go home and spend 30 minutes on the phone with Direect TV to get sefvice restored. The second time I felt fortunate I was only in the Lodi store for two hours, of course with the same phone routine with Direct TV. Last week I noticed that i was again being billed for NFL package. I went into the store and borrowed a pen from an employee and wrote my phone # on my bill and told her to give it to the manager and he was to take care of it or call me. This time I was not going to sit there for hours. Since I didn't get a phone call I (mistakenly) assumed it was taken care of. Yesterday my service was interrupted for the third time and the new manager in Lodi instantly had an attitude and talked down to me like I was a child. When I asked for his managers name and email, he refused. He would only say her name was Angie. I ended up calling the Weberstown mall location in Stockton CA and then ended up going in there and dealing with Becky the manager. The difference was night and day. She not only accomplished in 15 minutes what it took the idiots in Lodi hours to accomplish, but then when I got home my service was already restored. No 30 minute phone call to Direct TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will be doing all my business with Becky and her staff at the Weberstown mall location. By the way the other two stores in Stockon didn't even bother to answer the phone. read more

I dropped my phone last week and shattered the screen. I went into the AT&T store located at 2439 W. Kettleman Ln. Manuel helped me through the process of setting up my replacement phone. He was very knowledgeable, friendly and helpful. He made the process painless (even though it cost me $200.00 to replace my phone with insurance). Manuel is an asset to AT&T. I will probably sign that 2 year contract again. read more

I had the utmost Positive experience regarding new service and shown the exact item that I needed for my business. Kevin and Angle both helped me with all my questions and upgrade possibilities. Great Positive Vibes on all aspects! Highly recommend! read more