I went to the Verizon store to activate a new phone, walking from the Apple Store in the Grove to…read morethe distant reaches of the Farmers Market, where it turns into a large, high-rent strip mall. It was busier than I might've expected on a random Wednesday afternoon, with a few customers being helped as well as an staff member on a Zoom call, giving some kind of presentation to other employees. There was a whole segment about how to ask friendly questions to get in with customers to find out what needs Verizon could offer to address. I almost wanted him to finish the call and then casually ask me about my line of work. There was a short wait before someone was able to assist me (hence the eavesdropping, though to be fair, the call was conducted in the middle of the store). She was nice, helpful and patient. I am forty years old and not the primary account holder for my cell phone plan, so I had to call my husband at work to get the PIN. This was not an especially enjoyable errand, but the staff and store were pleasant enough, and I had a new working cell phone when I walked out the door. I'd come back if I needed something else from Verizon.

Brian was amazing and patient. We bought a new phone for our daughter and also upgraded our phone,…read morewith all of the covers and screen protectors. Took 2hrs, but no hiccups and worth the time.

Based on the comments and my own experience, seems like there are 3 kinds of Verizon stores…read more Corporate (located in ktown), regular (this location) and franchise (Alhambra - which would get a one star from me because the girl there messed up the info on my account, claimed she had to create another account and oddly, took my card to the back and coincidentally I started getting additional fake charges on it). But the gentleman here (stocky guy with short hair) who seems to be there all the time by himself, always holds it down, is professional but friendly. Sorry I don't know that guy's name but he alone deserves the 5 star.

I have to give Omar Ortiz (I hope I got his name right) a shoutout for being so patient, helpful…read moreand knowledgeable. He demonstrated excellent customer service!

Thank you Ashley For your help…read more you are awesome. I just want you to check my account Is says i'm going to pay 50 every month for my new iPhone. I thought it was less. And looks like i bought a speaker that day. It apears on the app.

MAN. Shoutout Andrew over there at T-Mobile. He was very…read moreinformative, quick, patient and professional when helping me and my family switch carrier service plans over from Verizon. 3lines + home internet. He is hardworking and also very charismatic. Knows how to work efficiently and does so with a lot of respect. Provided great, excellent and astounding customer service and would recommend anybody looking for anything phone related to him!

I extremely regret getting my iPhone here. They lost a year…read moreand half of my photos from the backup, customer service and sales experience felt like a they were trained to take advantage of you, and they charge an extra service fee compared to other Verizon stores. This location is part of the Verizon Victra company which operates separately from the Verizon stores. They have different customer service and sales standards as Verizon. I went to purchase a new iPhone here. After having a pleasant and informative experience at another Verizon verified store location, I decided to come here only because they had the iPhone with 512GB storage size in stock. I quickly realized customer service operated very differently here than the previous location I received help at. Later found out this location is a separately owned company named Verizon Victra. The sales people push you hard on extra add ons and are so blunt about it. They were not interested in doing any extra steps to insure you had a good experience there. In the previous store, the sales rep explained that backing up the device directly - from old iPhone to new iPhone- was the safest way to transfer all data and to check that everything is transferred over. At this Victra location they insisted that the iCloud was safer after I requested them 3 times to do a device to device direct transfer. So after their insistence i did the air loud transfer. They did not help or assist at all. They just told me I have to follow the prompts myself. They walked away and never came back until I went looking for them after the transfer seemed to be done. They didn't check to see if it was done, just went ahead and charged me the final fee, did not explain the services charged, didn't provide a receipt until I asked for it. I reviewed the receipt and saw there was an additional charge of $70 which I did not incur when I was at the previous Verizon location. I asked them what that was for and they answered that all the Victra company locations add their own service fees in addition to the Verizon service fees. After the transfer via iCloud I scrolled through my photos and it seemed to have everything there. I checked the most recent few months obviously and I checked how far back the photos went. I focused on checking off the start and end periods of the data and did not go through everything carefully enough. After a few weeks I realized a huge chunk of my photos and videos did not get transferred over and was not stored in iCloud. I lost a year and half of my photos- of my young kids photos. It broke my heart. I know I should have backed it up elsewhere, that's on me. But overall I felt so terribly with my experience in that store that I remember walking out feeling like I was taken advantage of. Please check the locations and make sure it's not a Verizon Victra store before walking in. It's not worth it!

If you need a new phone or upgrade, go to this Verizon on Vine and ask for Eddie! He somehow got me…read morea new phone, added a line, and made my bill cheaper than before. My new phone did end up having a random manufacturing glitch that caused it to overheat--totally out of the store's hands and nothing to do with their flawless service--so I went back. Larry immediately said they would take care of it, and then Eddie put in the work, called corporate support, and said whatever magic words were needed to fast-track everything.Picking up the new-new phone today! These guys are the best, 100% recommended!

I'm a return customer and definitely will continue to do business here. The young man is so kind…read moreand helpful each time I come . And he takes very good care of my mother and I . I will always stick to this location . the service is IMPECCABLE/

This is by far my favorite local Boost Mobile store due to above and beyond customer service. Every…read morestore associate has always been helpful, especially Antonio, who has consistently provided me and I assume all other customers with excellent customer service. It is much appreciated.

There is a reason Dialnet has been in business over 30 years!…read more This is not my first time having a device repaired here and I thought a review was long overdue. I brought my iPad Pro in with two separate issues. The first issue was resolved within one day. The second issue was the cracked/smashed screen that I've been dealing with for weeks. After new glass was ordered it was installed in about 24 hours (a day faster than they initially told me). Shawn and Peter (hoping I got their names correct) were extremely helpful and like a Dr with great beside manner, not shaming and informative. Thank you dir being excellent.

Do not go to this business…read more If you have an iPhone, go directly to Apple. This shop charged me $150 to replace my screen and claimed they were installing an OEM replacement, which turned out not to be accurate. Within seven hours of the repair, the screen was no longer sitting flush with the phone, the display stopped working, and my phone began overheating severely and shutting off periodically. I took the phone back to the store, but the owner wasn't there. I explained everything to the sales associate, and he told me there was nothing they could do because they couldn't guarantee the phone would work properly after the repair. I asked for a refund, but they refused. I then requested that they reinstall my original screen, and they did--but they still refused to refund my money. The customer service was also disappointing. While they weren't disrespectful to me personally, I watched them argue with and speak very disrespectfully to an elderly woman who was trying to get help. It was completely unprofessional. I would not waste my time or my money at this business. I highly recommend going directly to Apple instead, which is exactly what I did. Apple charged me essentially the same price, provided a 90-day warranty, and even extended it for an additional three months. Save yourself the frustration and go to Apple. This place is a joke.

Great and officiant work I came in for a watch battery replace and they did it in less then 5 min…read morereasonable pricing as well

Experience: I didn't want to drive to the USPS by my house, so came to this spot, which is a couple…read moreminutes away from work, in hopes of dropping off a package and receipt. I got off, asked them if I could get a receipt, man said they don't do that but that I can leave the package in this white box with the other packages. I didn't feel comfortable and ended up driving to and actual USPS. I was annoyed, and wished I had called before going. I gave it a second chance on a separate day, I had three cards to send out. Very low cost and risk. Since it was so close to work, I just wanted to drop them off. I needed one stamp, so I went straight to the back, the woman was behind the counter. I told her I needed a stamp and to send three cards out. She got me my 68 cent stamp, and told me to put the cards through the slit. I'll find out early next week if they make it to their destination. If they make it, which I'm sure they will, it's a decent place to go to for low cost things. But I, as of now, wouldn't trust the place with expensive packaging. Service: Not friendly, not rude, just strictly business. Looked like a husband and wife run business. Parking: Located in a small shopping center. The two times I've gone in the afternoon around 3pm and have always gotten parking right in front of the store. Parking spots are almost all filled but it's a quick in and out type of environment.