Oscar and Christian- THANK YOU. AWESOME store, awesome customer service, great offers and promotions. First sales store I trust, honestly. read more

AT&T Store - Mobile Phones Near Me - Los Angeles, California

Thank you Leo, he was knowledgeable, friendly and fixed my issue quickly without trying to sell me anything. As long as he's around at least, this location deserves 10 stars. read more

Sometimes people just gets paid for doing nothing... They guys at the shop won't help you unless is a commission earning thing. Came to get help on a stolen device and open a claim and they "couldn't do nothing" 1st. Gave me a phone number to call (I came in because my phone was stolen!! How am I gonna call without a phone?!) 2nd. Gave me a link to go to (once again bro, how am I supposed to do that without a phone?!!!) When I asked if they could help me further he just jibbersh something about the system Can I call from your phone? He straight up told me I could buy a new phone to open a claim for another phone. SMH This is R\\tarded . I understand why QR codes are taking people's jobs. read more

As someone who's had there ups and downs dealing with the company I can say Mike helped me and his customer service was outstanding, especially dealing with my family lol. I was able to walk out with a new phone and watch; even got my bill lowered. So thanks read more

Cristopher was real helpful after having a bad experience at spectrum we're glad he helped us out properly and helped save us some money

Jose the manager has terrible customer service and communication skills are below average.

I got some good service today. Mike was helping me upgrade my iPhone. Att may be pricey but they have the best phone service & quality . IMO

Horrible service. Said my router would take 2-3 days to ship, ended up taking 2 weeks. Had to call customer service, because in store he said I can't cancel until I receive the router, customer service ended up cancelling it for me, but still sent this router I will not even use. Now it's my problem to return the router to ups when the guy said to return it to the store. These people don't want to do their job. Will never use AT&T and definitely will never come here again. This is ridiculous. read more

After plenty of calls with customer service reps and conversations with other associates no one was able to help me figure out what was wrong with my order or actually take their time to help me figure it out a better way to go about getting my device. Aaron who was working at this location was the only person who was very patient and knowledgeable about what needed to be done. He took his time to actually help me figure out what would be the best way to go about getting my phone delivered ASAP after waiting for a device that should've been delivered In 3-4 business days was taking longer than 3 weeks. read more

BECAREFUL! This store WILL use their marketing tactics to trick you into getting their extra iWatch or iPhone 12 or whatever other device for only $30-90 a month! Don't let them fool you. Make sure you ask detailed questions, don't be like me and accept without knowing the consequences. I'm a student as well as a busy entrepreneur and I got bamboozled into their marketing ways. Once I realized I had no use for the iPhone 12 over 2 years ago, I called to cancel my iPhone 12 line. Today, 2 years later, I find out that I have still been paying for that extra line all this time! I calculated the costs and that's nearly an EXTRA $3000 in costs! All down the drain and towards this greedy corporation!!!! I am on hold on the phone now with their "loyalty" line and hope they can have someone check my records to see that I canceled this line years ago and have NEVER used this iPhone 12 since. The employee says they record ALL their phone calls, so I am praying they can find proof of me canceling the line. Will update with one star less or few more stars once I find a resolution with their loyalty employees. read more

This was the worst retail experience I ever had and I had hot soup spilled on me before! I made an appointment to upgrade my phone at the end of 2021. Francesca was the person I was appointed to at this store. I was told that, to upgrade my phone, I needed to update my family plan as well since the current grandfathered plan was not compatible/available. Obviously, we've been with AT&T a long time. I was told if we went with the unlimited plan, it would ultimately be cheaper than what we were currently paying. That seemed like a no brainer: better plan at a cheaper rate. So, I agreed. This is when things went side ways. We start talking about the phone trade-in and upgrade. She was quoting me the price it would be per month. I asked the value of the new phone, the value of the trade-in and how long the phone will be paid on our monthly bill. She gave me all the values but the amounted she noted per month was more than what we calculated. [Full price of new phone] subtract [trade-in price] then divide [36 months]. When we asked about this, she said "it's what the computer says". We then went on the AT&T site using our current phones and the numbers were consistent with our calculations and not her computer. When we asked about this, she said that when you buy in-store, they automatically add-on early trade-in which was extra. Why didn't she mention this when we asked about the discrepancy? Francesca: "No, I can't take it off" Me: "So you're saying, for me to get this rate (pointing to my phone on the AT&T site), I have to purchase this at home only?" Francesca: "Yes" Me: "Ok..." So I agreed to just go home and deal with the trade in. I asked if I can get a breakdown of my new plan and how much each upgrade cost. Francesca: "No" Me: "Then how do I know what I'll be changed next month? How can I guarantee what you've quoted me will be what I will see on my bill? Francesca: "I can give you a fake plan..." See picture attached picture Me: "That's all you can show me of my plan?" Francesca: "Yes" Me: "Can I have a copy and print this out for my records?" Francesca: "No, we don't have that ability" Me: "There is a printer right there" - points to printer Francesca: "It's not connected. You can take a phone picture" Me: "Ok..." As I was getting all the additional info discussed written down, she rudely tried to hurry me up out the door. Fast forward to today, I get the bill and of course its 2.5x more expensive than my previous plan and now I have to call AT&T to clarify what was offered to me. read more

AT&T Store - Mobile Phones Near Me - Los Angeles, California

So the upgrade happened here. Who helped me? Darryl. This young alpha gentleman showed me an impeccable service from the moment I walked in. Did I say that he opened the door for me and handled my stuff too? I know right! Plus the huge "little information" that he shared with me to save extra money for my data plan was unexpected but totally appreciated! I love this kind of niceness and I would recommend this store for your AT&T issues or purchases. I got my new phone with a happy face. read more

Terrible customer service. Accused me of fraud although i had my ID and passcode to get into my account.

Walk in here today and do not regret it the help I got here was amazing i didn't just buy a phone they transfer all my apps Into my new phone everything it wasn't easy I forgot a password they help me get it back. I definitely recommend this store 10/10 read more

I've been to this branch many times for phone accessories. The staff is always super friendly, attentive, and extremely helpful. I have yet to have a less then excellent experience at this store- which is why I keep returning! Thank you, Stephanie for helping me switch out my screen protector today! It may seem like a simple task, but going above and beyond for your customer is so much appreciated! read more

Now I don't normally write reviews on Yelp, but this store is terrible. Not only does it look terrible, but the customer service matches the decor. I had ordered an upgrade online and went to pick it up. Only two people working so we had to stand around for an hour. Then, they said they couldn't process the upgrade and had to cancel it. They said I couldn't go to another store to pick up the new phone but could do it there. I was already irritated and was sick of waiting and dealing with their bad attitudes so I said sure, cancel it and provide me a cancelation receipt. Not asking for to much that seemed outrageous, right?. Nope. Can't provide any proof. So, I left, called att to make sure it was canceled and went to the Wiltern att store on Wilshire and Western. Let me tell you, it was like night and day. Professional, clean, plenty of employees, and great attitudes from all the staff. It's like they wanted to be there, imagine that. Well after waiting 15 mins and cracking some jokes with the sales rep, I had my new phone and an otterbox case for half off the sticker price. My fiancee is upgrading her phone in a few weeks, and we diffenitly will not going to the Pico store to do it. read more

Helpful, quick and, friendly!!! I was in a bit of a pickle and decided to stop at this AT&T store. They were super friendly and helpful Vivienne and Mark were amazing, they guided me through products and made useful suggestions, I wasn't just a transaction. Seriously one of the best AT&T stores I've ever been too, excellent customer service!!! read more

I came in the store and was immediately greeted by Lily who is the sweetest most helpful person ever. She went over every option they had available for me and helped me come to a decision. She also dug through their Inventory to find the phone I wanted and she didn't give up when we ran into an issue she figured it out. This girl knows her stuff she is manager material. 100%. She knew everything about all Of the options and was sooo sweet and helpful. If I could give 10 stars I would. THANK YOU LILY made my night!! read more

I had the best experience purchasing my new IPhone 11 especially during this Covid time. The knowledge and customer service was outstanding! They answered all my questions and gave me information and upgrades on services that I wasn't aware of, saving me time and money. I had gone to 2 other ATT stores this week before I came here, and I walked out of BOTH of the other ones,#culvercity #BeverlyHills and then I came here where they set up EVERYTHING on my phone while I watched Spider-Man on the big screen as I waited. Thank you so much to Lily, Diana and Luis. You guys are Rockstars in my book!! God bless you all!! There's something to be said about good customer service!#betterthanbeverlyhillsyall read more

Wacky team! They'll fool you just for a sale, although I would've bought the item anyway! I don't like lies in sales. It's not a good feeling when a person anticipates one thing but really receives another. Mainly the store manager (I believe he's the store manager) was the one who lied to which really upset me. Also, they move a little slowly in there, too. The only reason why they get two stars is because they had my phone in stock. read more

I wanted to Thank You Lily for your exceptional customer service today! You went above and beyond with your kindness, patience and knowledge to help me with my husband's phone. I have been an AT&T customer for many years and never have I had such a wonderful experience! You should become a trainer because you are the perfect example- Thank you again Lily !!! read more

* AVOID THIS DEALER - THEY ARE NOT AT&T * GO TO AN AT&T CORPORATE STORE WARNING : Go to a CORPORATE AT&T STORE or TEAM MOBILE 4 doors west for Good Customer Service, Professional behavior, and BETTER RATES! This store loses their children aka " managers", nearly every few months! Apparently they like to hire the young ,inexperienced, minimally educated, and with zero knowledge of what being a professional means...in other words, still wet behind the ears and Rude. Nearly every single employee at this establishment appears miserable, it's evident they dislike their job, and that they wish they were elsewhere. It's almost comical to see, not one employee , not two two..but the whole team!? They say their obligatory " Welcome" to entering customers with the amount of enthusiasm one would expect to see at a funeral! They recently hired a very young joke of a manager named Oscar, the previous manager lasted about 2 months at most btw. I encountered his lack of customer service skills , lack of professionalism and surprisingly VERY immature behavior first hand. This youngster went as far as trying to battle verbally back and forth with me /a customer/ a woman twice his age as if he was still on the campus of the high school play ground he recently attended. Not only did this child refuse to apologize when I expressed a concern that my concern was not properly attended to by the front desk staff, he stood his ground and refused to apologize for the lack of customer service experience I received and responded with " Don't tell me how to do my job". Apparently someone DOES need to tell him how to do his job because this dealer clearly doesn't have any discernment on who to give the position of "manager " to or how to train someone to be a REAL manager! By this point it was even more than evident I was dealing with a young and immature kid with minimal life experience, no people skills, NOT professional and was still stuck in " kid mode". This person even went as far as taking all 5ft 3 inches of himself and followed my 5 ft NINE self to the front counter and continued talking back and forth wanting to get the last word in..and glaring at me as if he was ready to have a high school fight! A MATURE PROFESSIONAL EDUCATED person would know how to conduct themselves and immediately apologize first and foremost, and know how to diffuse an enflamed situation.. not try to get into a verbal battle with a customer! I guess at this franchise, their training program (for new high school grads needless to say) doesn't teach " The customer is always right". You always apologize if a customer has a complaint about staff, and you NEVER conduct yourself like a child...even if you did just recently reach legal age! Maybe next time the owner will hire a Mature educated person who knows how to properly manage because I can pretty much guarantee this manager will not last just like all the others. Owners of this location need to look at professionalism when hiring these so called Manager ..that is if they want to keep their customers. This DEALER , who is not AT&T , has lost my business and I will be reporting my poor customer experience to Corporate who DOES care about how their company is represented by dealers. In addition, my upcoming purchase of 13 employee Iphones will be done through TEAM MOBILE or a CORPORATE AT&T OFFICE ONLY. IMPORTANT NOTE YELPERS : If you decide to use an AT& T Store to purchase equipment, make sure that you go to a CORPORATE AT&T STORE and AVOID THIS STORE ! read more

The store represented that I could purchase an Iphone X with a buy one get one free offer. No other strings attached. I purchased two phones. This was false and no such offer existed. One year later, I am still being charged for the second phone. ATT corporate said the Iphone X is ineligible for the offer and I also had to have Direct TV. None of this was represented to me at the time of my purchase. Beware of what the representatives tell you. You cannot rely on what they say. read more

I'm an AT&T employee and I went into this location to do a warranty exchange for my charging cord that stopped working. Not only were Lily and Carlos not helpful, they told me that I would need to go back to the original store of purchase. Completely unacceptable. Then I was told that they couldn't access the receipt from my account even though receipts are saved to the account. When I asked about this Lily even went as far as to tell me that she didn't know what i wanted her to do. I asked for rhe manager's phone number. The customer service was abysmal at best and the employees could use a refresher on how to assist customers. Maybe had they been less involved watching Keeping up with the Kardashians, they could have found a solution to help me. And as a corporate employee, I'm even more disappointed in their lackluster service. read more

Thank you staff at this location, especially Mr.Kenedy was an awesome and amazing salesman. He was professional, kind and patient with me, as a senior citizen. God bless your company for having great professional service. read more

I almost never write reviews, but felt the customer service I got here deserved one. I came in after my shift at 7pm with the intention of just getting information about switching from Verizon. The store manager that day Aaron, was very kind and answered all of my questions. I have siblings in other states, and that alone would be a problem I thought, when trying to transfer over. Not to be the case though! I went in the next day, same time (end of the day) to transfer my phone line(s) over, game plan ready. Aaron actually stayed after they were closed, and helped call another ATT to make sure my brother could get a SIM card. A+ for Aaron and the store. read more

I've been waiting in line for 40 minutes now and I have still not been helped. There are two people here as representatives , six customers in line and one of the service representatives actually stopped to watch tv with the person he was helping. Absolutely no sense of urgency for customer service or respecting other people's time. read more

Darryl was the best. We realized that we were paying $18 more with the plan that we had and Darryl found this and figured it out for us. He broke down in great detail the cost of my new plan and explained to me the options I had as far as whether to keep my current phone and pay it off before moving to my own line or moving to my Own line and upgrading phones. Darryl was very helpful, knowledgeable, and patient. The woman whom he helped before me also said he was wonderful and helpful. He opens the door for every person he helps on their way out and goes above and beyond with service. Anytime I have trouble with my phone I will definitely be bringing it here to get all repairs and evaluations done by Darryl. read more

It's a bad experience just to not help you and they say they don't have the products and they tell you to do it yourself. I did not bother to look if there are products they only say we do not have returns the following week read more

Wow, I'm so impressed with the level of service at this location. Came in last week to get a phone for my boyfriend. We worked with India. India went over all of our options for service and plans. One thing that impressed me the most was her level of patience. I went back and forth and maybe changed my mind like 10 times and she was still so patient with us. She also remembered to make sure to add on long distance calling for us so we wouldn't have to call customer service when we got home. I'm really happy overall with the level of service here. Everyone was really nice read more

0 stars for the management - Jann Reyes was so, so incredibly rude and unhelpful. The employee who helped me, on the other hand, fixed their error and I walked away with my problem (finally) resolved. However, no employee- especially someone in a managerial position - should ever treat a customer so unprofessionally. Thank you to India for being so nice and working so hard to help. read more

Staff are okay. Customers are animals. Clearly the concept of a line is alien to them.

Diana was a great help to get us set up with new phones and combined plans. She and her colleague Lillian demonstrated a strong knowledge of Products and plans. Highly recommend this store - early hours , fast service. read more

Ok so first things first, they do not close at 8pm like stated online or on their yelp, they close at 7pm like it states on their door. There was only two staff members when we walked in a little before 7, one on the phone dealing with an upset customer and another one with the ID badge as a manager looking for a phone that was missing from their inventory. The reason why they are getting a star is because the girl was a bit helpful. Unfortunately I didn"t feel like a valued customer for AT&T. I needed to make sure the phone I was purchasing was not black listed therefore I was informed that coming into any AT&T store, they should be able to look that information up. Being there I was told more than a handful of times that I need to go to a different location and one that is open until 8... but why do I need to go somewhere else when I am already here?? Wouldn't you still want to help your customer? You are still representing AT&T even if the store is now closed, you are still in uniform. Well the manager ended up dialing a number for me and just handed over the phone to me. UMMMM why am I doing this and what am I suppose to do?? It would have been wonderful customer service if he would have been nice enough to call and take care of that for me rather than just be like "here, take this and talk to whomever answers there" That was very unprofessional and rude. I understand it was after the clock but you still are on the clock, I am very sure that if I was to call corporate, they would be highly disappointed and disapprove of such behavior. Phone thing was taken care of... after I spoke to the person over the phone, not by the actual AT&T workers there. Sorry but I wouldn't recommend this location at all to anyone. Seems like they are very unorganize and too busy taking care of that mess to be able to help a customer. I was very disappointed that the guy was a so called manager too. I wouldn't want to know how the rest of the team is. read more

This place is also known as "Cellular World 126" and not really an AT&T store. It's an "authorized dealer" which means you cannot take it into an actual att store. I spent a good two hours here just trying to buy a new phone. I ended up getting a defective phone, charged for lots of add-ons I didn't want, and none of my data was transferred like the sales rep said he had taken care of. I have to go back to another store now to redo everything. read more

The worst costumer service I ve ever experience, Co worker need to be train on how to handle costumers, The agent was so rude.I came in to replace air phones for the forth time, the agent says," I have the same air phones and they work for me". Who cares, Im the costumer, not you. when I asked if there was a different brand, He says " No ". Then I did find a different brand in the store, he said, there all the same. then refused to replace and said I was being rude when the case was he was un professional and started to take my complaint personal. Then the girl that works there was also unprofessional and said I was being to load, I was upset and Ill I wanted was some air phones, All that for some air phones? THIS STORE HAS THE BAD SERVICE, I do not recommend this store, employees need to be training.. read more

Simply awful. It's a joke of a company. Tried so many times to connect, spent so much time on the phone trying to get things to work, I was so nice to everyone I talked to, but the service simply never worked. All of the promises they made about calling me back by a certain time or sending someone out simply never materialized. I took two days off work and missed my nieces first birthday party in order to be present for the technician. But they never came. Multiple times. Beware. read more

This place is great! I added a new line to my account and Jann was super helpful to me. He helped me find the phone that i really like since I couldn't decide. this is probably the at&t store i'll go back to next time i get another phone :) read more

First of all, it's important to know that this is an AT&T affiliate store and you should probably inquire into how that will affect your order/needs. The staff were nice enough but when it came time to explaining my bill it got pretty shady. There were a bunch of charges that the person working with me could not explain. He proceeded to advise me to "ignore them" b/c what he was showing me wasn't a real bill...which doesn't make sense if they are asking me to sign a contract. They also have a poor inventory. Anyway, AT&T in general is difficult to work with. I only stay with them because I have a sweet, grandfathered deal. Otherwise, don't waste your time coming here. read more

If I could give then no stars I would but well.....This is the worst AT&T store I have ever been too personal are rude and unhelpful. I received the worst service of my entire life in general. Even MetroPCS has better service than this fools. I will never in my life coming back to this specific store. read more