We had to switch one of our lines to T-Mobile since calls were getting dropped. Gio helped us. There also was a lady who helped us at first but I don't remember her name. The service was excellent. read more

Go to another location! We went to T Mobile to trade in a phone. Despite it being Saturday afternoon, they had two people working. Clearly, not Apple. And definitely no geniuses. We waited patiently for three customers in front of us to leave the store. The employee looked at us and said he would be right back, implying that he would take care of us next. After leaving the store, the three previous customers walked back in, cut us off and started asking more questions wanting to buy a phone. Sorry, but if you go to the supermarket and buy your groceries then leave the store realizing you forgot bananas, you don't get to skip to the front of the line again! When I approached the employee saying that we were next and that he told us he would take care of us, he accused me of lying, saying he never said that. What a piece of garbage. Total clown. But I guess you can't blame him. He must be frustrated that he couldn't land a job at ATT or Sprint. Gotta be tough cashing checks from the 4th largest cellular provider in the US. Like others have said in their reviews, the customer service is beyond poor. They're rude, inconsiderate and horribly trained. Save your time and money and go to a different provider. read more

Wendy was GREAT! I would recommend her and that store. I would recomend this store to anybody. Super smooth transaction.

Wonderful service !!! Wendy and team are so responsive, nice and care about their customers and their experience. Knowledgeable, professional and kind they will assist you with everything phone and T mobile related thank you so much .PS I had the same excellent service about a year ago from this team at this location less than a year ago, they will help you accomplish your phone goals !! Thank you so much ! read more

Rudest service I have ever received. Really, it was so bad I thought it might have been a prank video in the making. This is for the location at 7164 Beverly Blvd. I arrived before the store opened and was the first one there. The door was unlocked right on time, but the employee just walked away even though I was standing at the door. I walked in and greeted him, and he just mumbled without even looking at me. I needed to switch out my defective Gateway and was told by tech support I had to go to a T-Mobile store take care of it. He asked a few questions without even looking at me and proceeded to process the return. He never hassled me about the return, so that's good. All throughout I felt like I was walking on eggshells and really inconveniencing him. He clearly didn't want to be helping me, and it wasn't busy. I remained quiet because I needed to get my internet up and running again. When he was all done, he just walked away without saying a word. He did set up my new Gateway, and it's working properly. I could tell he knew his job well because another representative was asking him questions. Who knows, maybe he was just having a bad day. For now, he reins as the champion of how not to treat a customer. read more

Mia helped in 5 different things like pro very professional and friendly thank you guys

Giovany and Nathaniel were extremely helpful and kind. They both went out of their way to assist us. Don't know about the other people working there, but I will vouch for these two guys!! Great service! This is for the location at 7164 Beverly Blvd. read more

T-Mobile Beverly Blvd & Detroit is great... Kenny was waiting on an overly needy customer ahead of me... she just kept giving him more things to do and endless questions to answer when what she really needed an iphone class! He was very patient with her and got to me eventually and took care of my screen saver warranty in less than 5 minutes! Thank you and T-Mobile.. please give Kenny a raise, bonus and a 2 week vaca to Maui for 2 for his great people/service skills.... I see management in his future along with his other dreams coming forth from his strength in character he showed me and the previous tedious customer~ You new bro, Jimmy (check out my double platinum) read more

T-Mobile - Props to Kenny @ the Beverly Blvd/Detroit St. store! - Mobile Phones Near Me - Los Angeles, California

A slick-talking T-Mobile salesman convinced me to switch from AT&T to T-Mobile on the promise T-Mobile would pay the outstanding balance on my daughter's iPhone 14. I personally went to this corporate store with a hard copy of my AT&T bill for $414.82. This bill was never paid. My daughter's iPhone 14 was stolen from her in Chicago, en route to college, and I purchased a used iPhone 12 to replace the stolen iPhone 14. T-Mobile failed to pay for the original phone and now the AT&T bill has risen to $449.70. After (literally) hours on the phone to T-Mobile reps in the Phillipines, T-Mobile has "offered" $340.75, as if we were bargaining in the bazaar in Manila. Meanwhile, as T-Mobile delayed, my credit score has diminished because of its failure to timely pay the AT&T bill. This is not how a legitimate company does business. I would not recommend T-Mobile to anyone, as this company cheats. read more

Had connectivity issues during the Hollywood fires and went to the best T-Mobile store in LA. Barely had to wait as there were more than enough representatives...but I had the best service ever! Jesus swiftly hooked me back up and I was in action, not to mention the Top Manager, Ginooo! who made sure everything was 100% and then some! Then, I thought...let me see how much a screen protector is before I leave...and Jesus did his magic again and I had it replaced under warranty...who knew? I've been to other T-Mobiles...and I can say without an iota of doubt---Gino and Jesus are the "man"s! Thank you so much for your amazing service. It really made a difference, especially, with all the chaos revolving around the fires, it had a much greater impact of kindess and excellent service! read more

T-Mobile - the beauty of LA pre-fire!! - Mobile Phones Near Me - Los Angeles, California

I had bad experience with assistance at the store. Person was unprofessional and rude while I asked simple questions he made me feel unwelcome. I even asked him to change his tone as there is no issues or no big deal in what I'm asking but he continued on the same tone. If you have a chance to go to another store - go :) read more

Alejandro gave us some of the best customer service we've ever had for phone and internet service. Highly recommend asking for him if you need assistance. read more

Everyone is extremely helpful and nice. I loved how quick it was to get what I needed done.

One star because one of the managers went above and beyond to get my apple watch working initially. Second star for them putting on a really good show attempting to try to get my watch to work the second time when I got a new Apple ID, but then blamed the system saying to come back in 24 hours. (Like coming back is so easy to do when you have a busy schedule.) When I returned, I spent approximately 90 mins in the store waiting for them to troubleshoot and their final answer was "come back in 3 DAYS." It was very hard for me to not start crying hysterically because I had wasted approximately 3-4 hours of my life in a t-mobile store with no solution. They also never once offered to credit me for the service that I was paying for that was clearly not working. So I asked how to unlock my phone because I was ready to be a Verizon customer and they said "dial 611." After making a formal complaint a friendly supervisor helped me remove an extra line that was on my account and transferred me to this magical group called "DIGITS" which got my watch working that DAY, NOT 3 DAYS!!! It baffles me that there were two managers on duty and neither one knew to call the magical digit fairies?!?! Also, I had a cracked screen protector (which I purchased less then a month ago which could obviously be proved by the fact that I had just replaced my phone with insurance less than a month ago) and being the clueless millennial that I am, I disposed of my receipt thinking that there was going to be a digital receipt on my account (which there wasn't) so of course, I walked out with a cracked screen protector, cracked heart, and no cellular service on my watch. Walking into the store today was like going on a bad date and then the guy says he forgot his wallet so I also had to pay. They still have a customer so this review isn't that bad. Just need to know their product better. RIP to the hours I'll never get back. read more

T-Mobile - Almost 2 hours AFTER spending a solid 90 mins in the store. Let's just say my Saturday sucked. - Mobile Phones Near Me - Los Angeles, California

Toni was amazing. She was the most knowledgeable salesperson I have ever encountered at any phone service company including Spectrum, Verizon, and ATT. She is positive, helpful, courteous, and very intelligent. No one is better. Thank you! Toni read more

The worst experience of my whole life If y want to be treated like garbage go there y will get that I first called and spoke to the manager name josh he told me come on down we will take care of all y issues Iam a senior disabled no transport at all As I got there there were 8 guys doing nothing just text the own phone Josh disappear the others were doing nothing no customer service nobody was there finally Freddy say I will help you He did nothing to help and send me home with zero done after 3 hours He had to go to lunch the other guys doing nothing ignore me like I was crap horrible Again I came home and try again to call y mobile which I have been calling for one month expend 5 hours waiting no customer service one month 5 hours a day I call again the store jash the manager and Freddy they treat me like garbage again This people are horrible mean horrible person to provide no service and mis treat a disabled senior Why they have a job read more

My dad switched our phone service from Verizon to T-Mobile while I was at work and my service didn't transfer properly so I had to go to a T-Mobile to get a physical SIM card at the end of a long work day. Every staff member was busy helping someone and there were 4 other people ahead of me. Once a staff member was free, Pedro came to see what I needed help with and I think he could hear the frustration in my voice from not having had service all day- but they were so busy and the wait might be really long, they offered to give me the SIM card and try to set it up myself while waiting, because it was possible I'd have it set up before someone was available to help me. Thankfully the wait wasn't too long and I was still on hold with customer service so once it was my turn, Abraham set it up for me within minutes and explained everything thoroughly to me. He made sure that my service was activated and working properly before having me leave the store. Everyone I interacted at this location was very friendly and helpful and knowledgeable, thank you! read more

Terrible customer service. Lots of attitude for no reason whatsoever. Zero interest in helping or answering questions.

I went to this store twice in order to purchase a new phone and trade my old phone. The i nformation given to me on my old phone trading value was conflicting, and confusing . No costumer service whatsoever . I was left waiting so at the end they can tell me they do not have the phone i wanted in stock , without any attempt for further assistance at store. I was sent home to do it by myself at home because I did not want to pay the 35$ upgrade fees.I did not upgrade anything or any plans . I just wanted to buy a new phone. read more

Representative Jesus K. at the Beverly T-mobile store was very courteous and knowledgeable. Service was superb.

Unbelievable!!! What took me numerous hours of research and decision-making, took Gabe, from T-Mobile, minutes to help us arrive at the correct plan! His formidable knowledge of plans/phone pricing and the myriad of discounts/offers was truly a thing of beauty. His biggest character trait? He listens. When I got home, I convinced my neighbor to go see him. Truly, he was remarkable, and his bedside manner is phenomenal. He's an asset to T- Mobile, and really, top management should observe him closely. Thanks again, Gabe. read more

This is the best T-mobile location! I cracked my screen protector and came in for a replacement, and I was in and out in literally less than 5 minutes with a brand new protector, which made my phone itself look shiny and new. Thank You Marco, Robert and Josh... I will definitely be coming back for any iPhone needs. You guys rock! read more

What's the difference between any given T-MOBILE store...not much..except this one has a great staff and very helpful. They have always made an extra effort to help with Amy problems. Plus as a hint- Saturdays are great days to go there...generally less crowded than others . read more

This place is horrible!! Super bad customer service they don't help . Only one guy nice. I would never come back here! Why can't store people be nicer like customer service? Pls upgrade service! read more

All of the staff here are really nice and helpful. I came here to upgrade my device. Toni helped me and gave excellent customer service and was super attentive and nice. The other employees were nice as well and they were all helping each other out. Great experience! read more

I've never felt compelled to leave a five star review of a T-Mobile store but this one was so warranted. I've been a T-Mobile customer for 14 years and the level of service experienced today was unmatched! Andrea was a gem as well as Victor! They were extremely helpful and helped me transform a crazy day into one that's easier to manage. They are so good in fact that I would definitely make the drive to come back here for all my cellular needs. read more

Yordy, You are God sent , thank you so much for fixing my phone for me I really appreciate it you were fast efficient and very courteous I really appreciate it. read more

Samsung Note 7 has been discontinued and T-Mobile had more problems with refurbished ones whose batteries are spontaneously catching fires, on its own. So dangerous! Inspite of that immediate danger, I received no prior announcement from T-Mobile. But, given such high risk of danger, actually over the top, that one wonders why CPSC has not alerted all owners to return their devices, I returned mine on my initiative and prodded on by my hubby. I called T-Mobile first and they texted me after the call. At the store, I got competent, amiable, courteous and patient service from Anthony. It took me almost two and half hours to get my data migrated. I learned some techniques from him. While attending to me, he was multi-tasking and helped two more customers. Because of his professionalism, a tourist came back and got his new phone and prepaid services; another customer called someone from Michigan to convince him to join her in T-Mobile account. I really appreciated this service as it really reflected customer care at its best. As a thank you, I went next door and told the pizza place to deliver a meat and veggies pizza and paid $20. That dollar expense is not subsidized by anyone, it is my gift for first class service, that to me is really commendable. Thank you for training your staff well! Prosy Delacruz read more

Really long wait here, but great staff. I came in to get a phone for my daughter, for her first phone. She's older but on the autism spectrum. I was apprehensive about getting something for hundreds and hundreds of dollars if it ends up being lost eventually. The young lady who helped us was patient and recommended the perfect plan. I was able to get a solid phone for her for around $150 with the glass on I think, and I'm paying for it month by month. So if it all goes sideways, I'm just out the phone cost and 2 months of service. That said, it seems like it's working out well for her, so I'm looking forward to upgrading her phone in a few months to an iPhone. Taking off a star only because this location seems to be understaffed a bit, and we really had a long wait which was challenging. But people who work here are great! read more

This is my 3rd 5-star review of this store. They can never disappoint me. This time around Karen helped us out and she was super friendly, patient and knowledgeable. She even gave me a glass of water when I started coughing like crazy. She made getting my hubby's new iPhone 7 a breeze. I just love this store and as you can see, I keep coming back. read more

DON'T WASTE YOUR TIME CALLING T-MOBILE. COME STRAIGHT TO THIS LOCATION. The customer service at this location rocks! I was having difficulty transferring 4 phones from another carrier over the phone, so after wasting almost 2 hours, the phone rep advised me to go into a store location. The next day, i went to this location in my neighborhood and was greeted by 2 friendly associates, Gino, the store manager, and Jesus, a newer hire in training. Gino listened to the reason for my visit, and after making sure Jesus was confident and knowledgeable about what needed to be done, stepped away to help another customer and allowed Jesus help me through the lengthy process. We finished just in time before the store closed. Before leaving the store, Jesus told me he was working the next day and to come back and he would help me submit the requests for the payoff of each phone, which was much appreciated because I wouldn't have been able to figure it out on my own. There was another employee there who Gino referred to as his "expert," and he was also very helpful and provided Jesus with additional information to make the process smoother. These friendly guys are the ultimate knowledgeable professionals who work well together as a team. At no time did I feel like I was being rushed out the door so they could get to other customers like I have felt in a competitors store. They answered all of my questions and made me feel comfortable enough to come back in the future when I need any changes to my account. I am retired, and I can't say enough how much I appreciate great in person service over trying to get things done via telephone or text or apps or websites. This location is worth the trip if you don't live in the neighborhood. For real! read more

Closed 3 hours ahead of time on a Tuesday evening. Have been trying to make it here for a couple weeks.

T- Mobile. My Review is on your customer service. Thank You for your continuing service. I have too say your employees do listen and do whatever it takes too help your customers with the best plan that fits your needs. They may not be the biggest but they do their best on what they have...Too the CEO that care of your employees who day in,and day out,that work so hard for you.. read more

Today I went into store and it was like I was treated with dignity when I was upgrading to my iPhone 12. When I was being helped by the reps there was an angry customer today yelling and being extremely rude to the reps there and started making a scene. Called them names and ranting on about politics and stuff. I give respect to the sales people and keeping their calm, I almost lost it. I got a great deal switching over from ATT to TMobile. read more

Understaffed. 2 on the floor ain't enough. I wish there were more than two reps out front because they were both occupied to separate customers needing major help. It's great that they are there to help, but really, there was another guy in front of me in addition to the aforementioned customers. Some things you really need to have addressed in person. And it's not always easy to make your way into the store. With that in mind, T-Mobile (at least this location) could stand some backup. read more

First of all they lied to me about the turn in policy and they're very rude very poor customer service they don't have a clue on how to transfer phones from another company so, I was in that store for 6hours and I was told I should receive the credit card within 30 days after I gave them the final bill and I haven't received anything going month already. Customer service very poor and it's missing up my credit for not paying off the phone with sprint I explained to management my bill with sprint is due on the 17th of every month. So, since they couldn't handle the situation I called customer service have spoken to well over 5-6 people and still no luck. Called back today they told me the phone was damaged which is a lie because the manager checked out the phone a said the phone was fine and packed it and sent it off and too they told me ahead of time I couldn't get their phone unless the phone was intact so it was approved by the manager. However, if they're refusing to pay the sprint phone off and the phone is broken then send the phone back and I can give the phone to sprint. Because the phone is not broken my godmother was talking on the phone before she even turned the phone in. T-Mobile is scam artist and the people that works for these companies sucks and their behavior is beyond repair! read more

Appalling customer service from manager who usurped business from her colleague. We do not understand the glowing reviews for Karen. She was unprofessional and is an abomination to the T-Mobile corporate name. We went in to downgrade an elderly friend's phone from a smartphone to a flip phone because he was unable to understand how to use the smartphone. We were being assisted by a helpful associate Ray. Karen interrupted our conversation and took us away from Ray. When we told her what we wanted, she turned sour and condescending. Her attitude was appalling and demeaning, and we felt bad for coming. When she went to the back to look for a flip phone, she turned back to us and gave us a dirty look. 'When she returned, she snapped that they didn't have any flip phones and we were out of luck. We asked if she could call another T-Mobile store and see if they had any flip phones, and she responded "we don't do that." When we questioned why she wouldn't assist us -- long time T-Mobile customers -- with a simple request to call another store, she told us to call ourselves. She may have been having a bad day, but there is never a reason to act this way with any customer. She acted atrociously and needs to be written up. The only reason this review gets any stars is the gracious service by Ray. We went to the T-Mobile store on La Brea, which was a 180 degree experience. read more

I went into the store late May with the hopes of purchasing a new phone. I was helped by a rep named Karen. she was super helpful and made the purchasing process super easy! She answered all of my questions, she even offered to transfer all of my data over to the new phone. She was so sweet! I will definitely continue to come here because of the great experience i had with Karen! read more

There is no customer service with T-mobile company . I need to speak with a representative and am waiting on hold for 20 min . ... no humans ! Pathetic company. What a fucking joke read more

I went in earlier today and Abraham was one the nicest customer service reps. Helped me with getting my old phone ready to ship out and helped put a new screen protector on my case. Also gave me a box to ship out the old phone. Its the small things that go along ways!!! Thanks Abraham!!! read more