Had to fix an issue with my wife's iPhone and Nayali and Dennise were just awesome so patient and very very helpful. These two went above and beyond to help resolve the issue and their customer service should be applauded. Thank you you too very much. read more

I had the manager of the Los Banos store visit my home. She gave me a brochure listing some plans that she had. When I told her that I was not interested she said oh and by the way, I have $29 per month Internet for people 55 years old and older. So I went down to the store in a couple of days after making an appointment. At that point, I was told that I had to also add a cell phone in order to get that price on Internet. So beware seniors. read more

The employee must be new? I didn't order any product as home tech protection? Got an email next billing so I go to my account website to remove it. read more

After having metro service for over 20 years. I decided to upgrade and make a change to T-Mobile.i went into the T-Mobile store to see what they had to offer. i was offered a deal with a new phone and a promotion of a new iPad as well I was told as part of the promotion for the tablet that I would have to pay a small fee and that the tablet was free.i was misled. i was also told that my home internet fee would drop.that my bill would be around a certain amount. Well after receiving my first phone bill from T-Mobile . I was charged for to tablet and the service. Something that I was not informed about. My home internet fee never dropped like I was informed. And my first bill was doubled what I was quoted. I went into the store to talk about my bill. I was told by the manager that he would talk to the employee and get back to me. It took a few days. To get back to me. During the call he said he talked to the employee and she said I was told about the fee for the iPad. When I know for a fact that I was not. I was told by the manager to call customer service myself. I did. I was told to take the tablet back to the store and hopefully the manager will work with me to return it. And if I'm told to contact customer service. To have the manager call. And we talked about over the phone. Will be in the notes. So hopefully this issue will be fixed. Or I will be getting a lawyer be cause the store employees did was a bait & switch. read more

Great customer service and patience. Thank you for your help in finding and setting up our phones.

Went in to get my daughter's phone hooked up to the network. Nayely was awesome. Not only did she set her phone up, she cleaned the phone, put the new screen protector on as well as the new case. All representatives were smiling, in good spirits, and we're joking with me. Will definitely be back again! read more

Negative Customer Service Experiences Positive customer service experiences are crucial for the health of an organization. Proper customer service etiquette also helps a business thrive financially and socially because it builds positive rapport with their consumers. If employees respond to a customer in a rude or negative manner, then it misrepresents an organization's goal to create a welcoming environment. The improper etiquette of an employee makes a consumer unhappy which in turn creates losses in revenue for an organization. My negative experience with the employees at the AT&T store in Los Banos California, has led me to believe that there are obstacles in their workplace communication, etiquette and stress management that must be addressed. Firstly, employee communication should be refocused in their employee training. Asking a question about a product should never become misinterpreted and misconstrued. The tone of voice in the communication ended in a rude manner. I do not want the negative customer service experience to happen to anyone else. Secondly, as I started to leave the building, the employee challenged my credibility by asking me if I was an AT&T customer. Regardless whether I'm a customer or not, it should not be a personal concern to the employee. The employee should have asked about me when I first walked through the door, not after an altercation. If the questioning continued and I gave the employer my name, they could have easily accessed my personal information which would have been an unsafe situation for me. Sales deadlines must be met and the employee should see me as a current or potential customer. Thirdly, I understand that there are stressful situations that the team members face everyday in their careers personally and professionally. I comprehend that I may have done or said something that triggered these individuals to have their alarms go off. Luckily, there are many ways to manage stress and the situation that happened will bring about a positive outcome for the employees like follow-up training. The retail career is not easy but it should encourage them to hone their skills in managing the multitude of personalities and work that they encounter everyday. Learning new aspects of work-life balance will also help them achieve better levels of workplace happiness. Life is too short to make people feel unhappy or unwelcome and there's time within workplace hours to mitigate stress when there's follow-up training involved. In conclusion, employees sometimes misrepresent what a workplace should portray today. A negative experience does not conclude that an organization is unfair or unprofessional. What needs to be done is to address what needs improvement and then try to find solutions for them. Employees face many hardships with customers daily but with proper training, we can all achieve a consensus in how the customer service experience should be. read more

Definitely giving them a five star !!! If I could give more stars I would !!! Let me just say this is the best customer service my wife and I have ever had!!!!! As soon as I walked in I was greeted ... this place was so positive n filled with smiles .... Thank you ANGEL , PEDRO , and APRIL ! You guys answered all my questions and were very helpful!!!! A huge thank you to ANGEL who helped us the whole time and continued to check on us while we sat and transferred our phone information!!! read more

I needed a new screen protector and IPad for my daughter and Destiny was really helpful and polite. She offered me all their latest deals and helped me pick out cute accessories for my iPad. read more

Horrible service if you're looking to get help for returning phones. These people are only friendly and kind if they're making a sale. Gave me the round around for trying to return phones because I purchased them online and they couldn't take them without charging me a restocking fee. The phones weren't opened so the girl with the glasses simply wanted to say no to everything without actually looking at her policy. She was wrong and she knows it but they found another way to prevent us from returning the phones. They wanted us to go back the next day and talk to the manager which turned out useless. He pretty much wanted us to return the phones online ourselves, which we could have done without having to return to the store. Clearly they don't know what they're doing. They are uneducated with their policies, they are rude, and they only care about making sales. Do not go to them if you're looking for actual customer service. This is exactly why we're canceling the lines and returning the phones. They could all benefit from more policy and customer service training. read more

An accident left me without my phone, a long way from home. I stopped in at the Los Banos ATT, explained my problem to store manager Mohammed, and in very short order walked out of the store with a new upgraded phone. Everything about the experience was quick, easy and professional. Mohammed and Monserrat were cheerful, helpful and knowledgeable. I wish I had this kind of service in my own neighborhood. read more

This store is highway roberry.there just crooks watch out the change your contract as soon as you leave the store.then your screwed with a fake contract. I will report them to the better bussiness bureau. read more

The people in this store offer horrible customer service, on top of the horrible service AT&T offers. They have two people working during a busy time of day, and I understand that things take time. Neither of the guys working even acknowledged us when we walked in. Didn't bother to say, "Hi, we'll be with you as soon as we can." We've been waiting 20 minutes now with no acknowledgment. We would've left long ago except that I'm here to cancel service! This experience reminded me why! read more

This place offers nothing, no deals, promos, advice or anything. Bad service and an awful environment, like the girl behind the counter doesn't want to help you at all. Can't help, why work customer service ? read more

I hate at&t tried numerous times to get help over charging me wanted 2gb & charged me for 20gb!!!!! constantly on hold always telling me their gonna help & always over charging me! now they charged me for 2 lines for no reason! cancelled my first order lost my second order & once again over charging me for services i do not want! have at&t for home phone & internet but today cancelling it all! they suck!!!!!! read more