really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp…read moreto take care of it within 5minutes! Incredible and kind service! Definitely recommend!!

Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

So I canceled my spectrum service according to them July 11th ( date I turned in my equipment) but…read moreyet they charged me for July 4th to August 3rd. I actually cancelled services July 3rd via a phone call. Now mind you I received texts and emails stating I needed to turn in my equipment asap. I just spoke with customer service who stated I was billed a monthly plan but couldn't use it cause I had to turn in my equipment. How does any of this make sense. Now it's time to get rid of their cellular service since they clearly don't care about their customers. As someone who has worked in the customer service field for over 32 years I have never heard of such thievery. Clearly why everyone is moving away from Spectrum.

Not entirely this location but for my area where I live in Miamisburg the internet is always having…read moreoutage always this is 2 days in a row now that their is a outage and our internet is down and it seems like it's almost every weekend now theirs a outage

It was a great experience when we first went in, friendly helpful staff to assist in getting us…read moreswitched over from ATT. We were told that I'd be able to take advantage of a promotion even though I wouldn't be able to switch over for two months (my ATT phone was new and couldn't be paid off until three months had passed). We were assured that we could take advantage of the rebate as my number would be ported over at a later date. After an hour on the phone with the rebate center they told me to call the store where we switched. The assistant manager Kristi assured me that no mistake had been made on their end and wished me, "good luck finding a new carrier". I guess people just don't care about good customer service anymore. If you find a place with good customer service, whatever business it is, stay with them and tell everyone you know!

Note: this is a review of the store itself, not the phone/internet service…read more I do not understand why t-mobile even has stores that you can walk into. Everything I've ever tried to do, they've told me I had to do online. I went in with paperwork to try to change my name on my account.... Nope, call customer service. Then they told me I could bring the paperwork BACK if customer service needed me to. The next time we tried to upgrade my daughters phone with one she bought elsewhere. (T-Mobile out of state) couldn't find that after we waited forever. While we waited we saw several elderly customers trying to pay their bill only to be told to do it online. They couldn't figure out how. The next day we cans in yo purchase a phone from the store but they didn't have any. Guess where we needed to go? Online. What is the point?

Literally had my husband go and get me a new screen protector wasn't put on correctly because there…read morewas a Kratz and bubbles tried fixing it and it wouldn't work so I had to go back in 45 minutes just be told we don't have any and every time I go into the store there's always some kind of problem! Highly do not recommend the store

Went in to get air pod pros. Wanted to buy 2 pair. Stood there for 15 mins while a rep texted. I…read morewas never greeted or checked in. Then she checked in someone else who walked in so I left. $600 in accessories out the door. I'll drive to tri county before going back there.

I test sales people almost every day. Especially when I am on a mission to get a particular item…read morefor me or my family. Two days ago I walked into this Best Buy location to purchase a couple sturdy phone cases for my new phones. I walked right up to a young man in the phone accessories section and asked his opinion on one of the three cases I was considering. All three of them had different price points. There were two specifically that were almost exactly the same model, the only difference is that one is apparently able to charge with some brand new Apple charger that's out. I told him that I did not have that charger, nor was I looking to get it anytime in the near future. "I just need something that will keep these new expensive investment safe." On a sidenote, I already knew EXACTLY which case I was going to get! This young man, who doesn't get commission by the way, listen to EVERYTHING I said and suggested the exact one! DANIEL: "well, if you don't plan on getting that charger anytime soon there's no reason to spend an extra $40 on each is there?" I like this kid so much I bought two bad ass screen protectors for these phones too. There's nothing better than a sales professional that adds value and thinks about the client before themselves. I don't think this kid has any idea how badass he actually is. Well done Daniel... You are the man! Don't be surprised if I come back in and recruit you in the not so distant future! Just that one particular skill I just highlighted will set you apart from about 80% of ALL people in Sales! Keep up the stellar work brother!!! Thanks for listening, and for having Integrity!!!

I haven't been in a Best Buy in a long time. We stopped to look at refrigerators. They have a…read moredecent selection. A lot of Samsung though. Prices were similar to other places without deals. The people working were nice. We opted to go elsewhere because they didn't have what we wanted. The store was clean and bright.

They will lie and offer specials either thaf don't exist or misrepresent them. I've had it happen…read moretwice. As soon as I can get away from ATT I will, and definitely never go back to this store. Buyer beware!

Relocating to Dayton, called store and spoke with very helpful person named Kam. She was crystal…read moreclear on the plans for high speed internet. Drove from New England directly to the store, met with Kam, reviewed same information and signed up for high speed access. She gave me a $150 gift card, waved installation fee and scheduled installation for the very next day! I couldn't believe how smooth and fast the transaction took! I highly recommend this location and Kam! Thank you Kam, my son is already loving the high speed service.