Dylan Barnes is the worst employee at this store. he consistently argued with me and lied to upsell…read moreme. he misrepresented insurance products and devices, you need to fire him. He is a poor representation of the company.

Nothing But Lies and Misinformation First Lie: Colby at a…read morefranchise store assured me, "Verizon won't sell you 5G Home Internet unless they are certain it will work in your area." That statement was false. It did not work. Second Lie: Colby told me, "You can simply return the equipment to the company store." Third Lie: When I went to the company store, the manager told me, "You cannot return it here. You have to take it back to the franchise store." Fourth Lie: I returned to the franchise store, where Colby again insisted, "You can simply return the equipment to the company store." Final Runaround: A sales clerk at the company store then told me the equipment had to be returned to a UPS Store. It is astonishing that no one seems to know the actual return procedures. The misinformation, the back-and-forth, and the wasted time are unacceptable. For the record, T-Mobile's system works perfectly at this same location.

A 74 yr old relative just came back from the Fairborn, OH. Verizon Store. His iPhone suddenly…read morewould not turn on and he has been without service for two days so far. I looked up the store(Fairborn) gave him directions there. After speaking to a sales person, the manager came over and said they can't help him, he would have to call corporate. Since he doesn't have a phone, he asked if they could call or he use a phone. They said no, it would take too long...at the time there was no customers besides him. Nor did it look like anyone was in the parking lot for the business. For over 25 hrs he has been a paying customer, never asked for anything from them before, has had a heart attack and autoimmune disorder. His calls are mainly for his health and to pay bills. This location is a disgrace, disrespectful, and a few other disturbing adjectives. Especially for seniors. Im encouraging him to present this to the senior centers and clinic he deals with. Thank You.

I wish I could give them 0 stars if possible. Do not ever go to this store even if they stay open…read morelater. Go to an actual Verizon store and you will have no issues. They like to double charge activation fees and all other kinds of hidden fees. Kennedy is one of the worst customer service representatives and is very unprofessional. We have made 6 trips into this store to try to fix our bill and each trip made it worse than when we went in.

service was great ! Will continue to come back and work with them! the manger and his team work…read morewell together and you can tell. Thank you

We were very patient and friendly - we had three phones that needed to be upgraded. They were great…read morewhen it came to selling them. They had to be ordered, so they assured us they would call us when the phones came in. They never did call. We stopped there for the 1st two phones and thought we got in before they had a chance to call. When the 3rd phone never arrived, we went in to check and they said, "oh, it's been here quite a while." When I asked why they didn't call they basically said they didn't know. When I complained, the response was "you got it now". She seemed upset that I didn't think it was right to lie to a customer. We need another phone - will NEVER go back ther!

I DO NOT recommend this place. I got my screen fixed, it stopped working a few days later. I went…read moreback, they said I had to take it to their "warranty location". I arrived at said "warranty location" and they said they have no affiliation with this place. Clearly a scam, stay away from this place

I would suggest to not do business with them . My opinion ... Not professional ...Tried to buy a…read morepinball machine there. They did not do what they said . , When i tried to call again they picked up the phone and hung up saying nothing ...

It's a great place to buy a phone. They're very knowledgeable about all the equipment that they…read morehave but if you have a problem with your Apple phone, they cannot help you. That's the only bad thing you have to go to the Apple Store otherwise it's really great.

From the owner: Visit the T-Mobile store in Xenia and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 84 Xenia Towne Square #148 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Ran into several people who were happy with this organization…read more I was impressed. M interaction was favorable as well, and I'll be back to do the more business

I had a computer crisis yesterday. I had several years worth of files on a thumb drive that got…read morephysically damaged. I needed a lot of the files for a new position I start tomorrow. The folks at Gem City Digital saved my bacon and only scolded me gently about the need to backup. There's also a very cool dog who works there. I give them a solid recommendation.