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    Mount Pleasant, SC

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    AT&T Store

    3.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    AT&T Store

    AT&T Store

    2.7
    (25 reviews)
    2.9 mi
    $$

    Not a single employee said hello or even looked in our direction. We stood around for 10 minutes…read morewaiting to be added to a wait list or even have someone acknowledge our existence...no one ever did. Save your time and energy and go somewhere else.

    In May, I became an At&t member and signed up for a new cell phone plan with Jamie in store. Upon…read moresigning up, Jamie stated that if I purchased a new phone, I would receive a Visa Gift Card which was one of the driving factors for me to join. Jamie assured me that I would receive an email within the next month or upcoming billing cycles asking me to activate and confirm my reward. (On a separate note, while working with Jamie, another customer came up to me and stated Jamie had taken a picture of me. While I cannot confirm this happened and did not confront Jamie about it, still strange eh?) In July, I came into the store again and spoke with Jamie stating I had not received any emails regarding the visa gift card reward. Jamie stated to wait until another bill cycle passed and that if I did not hear anything by then, to come back into the store and that the incident would be escalated. At the end of July, I came into the store again and spoke with Samantha. Samantha had suggested via text message that I contact the sales promotions team. The sales promotion team stated they could not help me as more than 60 days had passed and I was no longer eligible for promotions. Samantha stated that the Assistant Store Manager John Aaron, would follow up with me. Nope, kiddos, he did not. Oh yeah and Samantha, she ghosted me via text as well. In August, I went into the store again and talked with John (not the assistant store manager) and Jamie. John told me that he would have to forward the information to the Assistant Store Manager, John Aaron to resolve this matter and that John would follow up. I also sent an email to John. John didn't respond, shocking I know. In September, I finally had to contact the corporate office because this team simply ignored me and dismissed me. Stay away from this place like the plague. This staff has deplorable customer service and the Assistant Store Manager, John Aaron needs to be removed from his position like I informed corporate.

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    AT&T Store - mobilephones - Updated July 2026

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