Bought a new phone for my elderly dad, but because his existing plan dated back to the Rosetta…read moreStone, there were complications activating his new device. Aldofo and Juan worked tirelessly to help me solve this before I had to leave town. Pro tip - if you're trying to call the store directly, please dial 984-297-8990!

Staff insulted my appearance, would have gotten better help and more information out of a brick wallread more

Always very helpful whenever I walk in the store whether I'm needing a screen protector replacement…read morefor free or if you're buying the Wi-Fi system. It doesn't matter which one they're still very helpful

Located on the worst parking lot in Naples, T-Moblie has an excellent store for cell phone needs…read more Mrs. K. and I noticed both of our iPhone 13s were misbehaving, so we dropped into the store to get two new phones. We chose two different models. Mrs. K wanted the phone with the best camera and a bigger screen. She chose the 16 Pro Max. I wanted a new phone, and the camera was not important to me. I shoot my pictures, which are important to me, with a DSLR. So, I chose the 16 with 256K of memory. I can instantly transfer my photos from the camera to the phone. Wow, I got that out of the way. The store is short-staffed, but we lucked out and were greeted by Victor, who helped us get the right phone model and the accessories we wanted and needed. The phones were not in stock but were ordered and delivered to the house. Victor gave us his phone number so we could set up an appointment to activate the phones. Victor failed to call us back twice. When he gave us his number, I was doubtful he would answer or call us back. Just too busy. So, we dropped into the store, and another associate put us together and spent the proper amount of time telling us what to do. Pricing is fair, service is good, not having the phones in stock was a bummer. Victor told us it would be 21 days before we recieved out phones. One came the next day the other came the following day. I am guessing it's corporate to overstate how long it will take to get the phones. Then, they exceed your expectations.

I noticed my iPhone was having a display problem. In the center of the screen it was pixelating…read more I made an appointment for service. They have two security guards outside you present yourself to them and they assign a line for you to stand in. Mine was the service line. A tech came outside took my name and my description of myself. I then was directed to stand in another line. After a very brief wait I was waited on. We walked over to an empty table standing across from each other and I explained the problem she verified the problem then told me my options. The repair was to replace the whole display screen. I was under their service agreement so it was no charge. She told me it would be the next day it would be ready. She then excused herself and came back and said they can fix it today. Could I come back in an hour. I arrived back and was greeted and told to have a seat outside. A tech came out reviewed my repair and I requested they replace my screen protector which they did. Great screen protectors are not cheap but worth every penny.

I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

On Feb. 12th, I showed up to Staples completely stressed out wanting to color copy a packet for a…read morepresentation I was doing on behalf of my husband and myself for a Variance Proposal. I saw a man behind the counter who looked like he was helping 4 different people at once along with changing out a printer cartridge...haha... This man was Judd. I noticed his calm demeanor and patience with people, especially some of the older clients who didn't have a clue on how to work the "SELF SERVE COPY MACHINES" When it was turn to be helped out, he listened to my request and went right to work noticing I didn't ask for 3-prong hole punching for the folders I was going to put them in, so he immediate suggested if he did them, it would save me time and be less stressful for me to do. I thanked him for the advice and did that as well. I did have a coupon so that helped with the price of the copies. The quality was GREAT. And, I loved how easy Judd made this experience for me. He is a great employee...they are lucky to have him! And...I will be back to have him help me with my next presentation for sure!!!

Just left this Staples. If it wasn't for the kind woman by the name of Billy Jean, helping with a…read morereturn from Amazon, I believe that I would've lost some money. The store manager, big, heavyset white guy with a beard was terrible! Originally the return started with a new hire, athletic build white guy That needed some help. It was his first time processing an Amazon return. The manager was aggravated by his request for help first of all. Went through showing him how to do it on what looked like a cell phone. But he still needed a little more help. The manager walked away and let him sit there and struggle. So I tried to help him which I'm not a store employee, so I really don't know the process. but Billy Jean came to the rescue! I'm very thankful for her. She should be the manager! Great customer, service, and being a kind human goes a long way!

I recently visited this AT&T location to get help for my 93-year-old father, and I cannot recommend…read morethem enough. We were assisted by Kris (Sales Rep) and Semaj (Manager), who both went above and beyond.They were incredibly patient, respectful, and took the time to resolve every single concern we had. It's rare to find such high-quality customer service, especially when it comes to helping seniors with technology. If you need help and want to be treated with care, ask for Kris or Semaj. Thank you both for making a potentially stressful situation so easy!

I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan…read moreto fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers.

Too expensive too expensive too expensive too expensive too expensive long waiting lines long…read morewaiting lines

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!

Jeffrey was wonderful. The back of my phone was broken - camera too. Had insurance thru my carrier…read more Had one week between carrier appt and uBreakiFix to have the repair completed. There's a whole row of places to pop into nearby. Whole repair took like 30 minutes, considerably less than expected. TY Jeffrey!