Always very helpful whenever I walk in the store whether I'm needing a screen protector replacement for free or if you're buying the Wi-Fi system. It doesn't matter which one they're still very helpful read more

Located on the worst parking lot in Naples, T-Moblie has an excellent store for cell phone needs. Mrs. K. and I noticed both of our iPhone 13s were misbehaving, so we dropped into the store to get two new phones. We chose two different models. Mrs. K wanted the phone with the best camera and a bigger screen. She chose the 16 Pro Max. I wanted a new phone, and the camera was not important to me. I shoot my pictures, which are important to me, with a DSLR. So, I chose the 16 with 256K of memory. I can instantly transfer my photos from the camera to the phone. Wow, I got that out of the way. The store is short-staffed, but we lucked out and were greeted by Victor, who helped us get the right phone model and the accessories we wanted and needed. The phones were not in stock but were ordered and delivered to the house. Victor gave us his phone number so we could set up an appointment to activate the phones. Victor failed to call us back twice. When he gave us his number, I was doubtful he would answer or call us back. Just too busy. So, we dropped into the store, and another associate put us together and spent the proper amount of time telling us what to do. Pricing is fair, service is good, not having the phones in stock was a bummer. Victor told us it would be 21 days before we recieved out phones. One came the next day the other came the following day. I am guessing it's corporate to overstate how long it will take to get the phones. Then, they exceed your expectations. read more

T-Mobile - Mobile Phones Near Me - Naples, Florida

This T-mobile store is right next to Trader Joe's. It seems to cater to the retired crowd. Many of the advertisements in the store were showcasing deals and promotions for those 55 years of age and older. There were several customers in the store being helped by agents when we arrived, but someone quickly acknowledged us and added us to their computer system to hold our "place" in line while we waited. They had a cushion bench that we plopped down while we waited. Dominic T. helped us out. We headed over to his station. There was only one tall stool which my mom took. We had a unique problem, but Dominic helped us further along by getting us a sim card and finding out that my mom's current carrier only ports numbers once a day at 11 am Pacific time. Helpful information! I'll be so happy when my mom will be off the other carrier and able to use T-mobile. read more

Yesterday stopped in as I do maybe twice a year with questions re: my cellphone. As soon as I walked into the store was approached by an employee asking if I needed any help. For years everyone there had been helpful, knowledgeable, professional and just above board. A.J. is the employee who within 3 -5 minutes was able to help me with my questions and issues regarding my iPhone 13. Again, appreciated your help. AJ. You helped my questions about upgrading for more storage on Google photos and showed some shortcuts I was unaware of. read more

T-Mobile does not work in and around Bonita Springs Florida. We moved here four months ago from the East Coast where service was acceptable for 3 years . T-Mobile tried everything and could not get it to work, but we could not get them to release us so that we could move on to Verizon. It took a week to move our phone over and we still don't have the Internet disconnected I repeat T-mobile dies not work here. I'm not the only one whose has T-Mobile in this area and says it doesn't work on the phone and it doesn't work on the Wi-Fi so consider yourself warned. The Verizon sales representative said that they have problems getting T-Mobile to release and import the lines to them so he actually sent me traditional SIM cards which we had to use on one of our lines to get it to work. They've given us no credits and won't release our Wi-Fi until the end of the cycle so that we have to pay for it all. It's really too bad because I've never go with T-Mobile again over this experience. read more