They didn't have the new phone in stock last week so I paid on site to get it delivered in-store this week. I finally had time today and drive 30 minutes to pick up, but store is closed without notice or reason during normal business hours. Have waited over 10 minutes now but giving up on someone coming. Now I have to wait another week to come get my new phone, while they've already taken my money. read more

AT&T Store - Store says open at this location at this time. - Mobile Phones Near Me - Nashville, Tennessee

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The lack of paper documentation which establishes some kind of paper trail for what happened, including expectations and contract, and what a future bill looks like numbers wise is an absurdity beyond absurdities. This is basic business. This is how you treat people. Not having a papertrail is always a disservice to the customer when they have questions or want something changed. It's inevitably their word and their interpretation of facts which rule the day. I got insurance that 1) I had no desire for and 2) wasn't told how much it would cost 3) didn't know I was getting. In fact, I don't remember signing up for insurance, I remember signing the other dotted line. And the context of the conversation with the agent would have further indicated that. It will be about "so an so" and "so and so" is not how people do business. Because I will pay you "thus and such" and "thus and such." Without actual numbers for a mobile contract which you will have for a year or more, you don't have anything approaching a solid and concrete understanding of your budget. You are a multi-national company that does international business and you can't change a bill an pro-rate it??? Instead, you take my money and pay it back on another bill??? That's an equal absurdity. What an utter crock. That's called stealing from the customer. That's you taking my money for a month and not paying me interest. I'm paying AT & T $100 bucks a month and AT & T can't afford .10 to give you documentation proves their total lack of concern for their customer. Their mission statement is a hollow absurdity on this question. Clear, comprehensive documentation which speaks to both rights and responsibilities (the aspects of a contract) is how business is done with customers in modern day America. This is like when they quit sending paper billing completely, for no reason what-so-ever and called it my families fault. My experience with AT & T has been a Kafka-esque nightmare--as if they took instructions from Kafka himself. I'm going to do my best to avoid them with ever fiber and particle of my being. read more

AT&T has caused real damage to me in the past week. My interactions with the company have been uniformly horrible. On March 23, I contacted AT&T about moving my phone and internet service to a new home about a mile from our old home. A representative worked quite courteously with me by phone, and the internet service move was scheduled for Friday, March 25. When AT&T had not initiated the transition within the 8 a.m.-10 a.m. window as scheduled, I phoned to inquire. The agent in that instance told me that our service appointment had been cancelled by someone within AT&T. The record had no info on who cancelled the work or why that happened. I received no notice about the situation until I phoned again. The earliest available rescheduled service appointment was for Wednesday, March 30. I work from home, and I would have lost my job if I unexpectedly went offline for the first three days of this week. My only viable alternative was to move my service to another carrier. I started a transition to Xfinity/Comcast on Friday, March 25. My understanding from both AT&T and Xfinity was that our family's three phones, if locked (and we own them all outright, meaning there was no reason for AT&T to lock them), could be swiftly unlocked as soon as we had our Xfinity SIM cards. Those SIM cards arrived Sunday from Xfinity. In trying to activate them, we learned that all three phones were locked. AT&T's records erroneously held that one of the phones had been on a prepaid plan and could not be unlocked until we had built up six months of payment history; this was a device for whose service we had been paying AT&T monthly since at least 2014. AT&T could articulate no reason the other two lines were locked, but its tech-support team opened a "case" to investigate the situation. On the morning of March 29, AT&T sent word that one of the lines had been unblocked. I had to go back to Xfinity's Nashville store and spend another hour waiting for the tech there to validate the new SIM. I then came home, where my daughter was in tears because she was hungry and could not use her phone to buy a meal. I phoned AT&T wireless technical support six times that afternoon. I did nothing else from 1 p.m. until after 6. Four of the calls lasted 20 minutes or more before the line abruptly cut off. On a fifth call, I was put on hold and apparently forgotten; I gave up after a half-hour. At the end of the sixth call, which lasted more than 45 minutes, the representative told me my wife's phone would work as soon as we put in an Xfinity SIM card. It didn't work immediately, but within a few hours it started working. I'll never do business with AT&T again, and I'm going to make sure this story reaches as many people as possible. -Tom Wood read more

this review isnt for this specific store but for at&t as a whole! I was in target one day when some AT&T sales rep convinced me to switch. i was told my new payment would be around what I was paying at straightalk which was 65 a month. I was getting the new iPhone 15 with this promotion so he told me my payment would be around 93 a month since I would be paying for the phone also. which was fine. I paid the 80 sales tax and waited for my phone. part of the promotion was to tranfer your old number to your new phone. so once I got the new phone in the mail I did that. my phone did not work for a whole week after that. I took it to my local AT&T store (Fairview locatiin) they were absolutely no help. my phone was stuck in SOS mode since the portal. they told me to take it to apple because clearly it was something wrong with the device itself . hope. apple ran every diagnostic but it wasn't the device. so I decided to take it to a corporate store . they had it fixed in 10 mins. now to my next issue...the sales rep told me (even wrote it down) that my very first payment would be higher than the rest with activation charges and whatever else which was fine. however he told me I wouldn't receive my first payment for 45-60 days . I received it after having the phone about three weeks. I paid my first bill but that was a challenge. now my second bill is due but when I call to pay the automated thing is telling me I owe nothing . and I know that's not right . I'm scared my phone is going to get caught off but I'm literally calling all the customer service numbers to try to pay it. even called the store on west end to pay it but they can't take payments over the phone! why is it impossible to get things done with at&t? I feel like I was lied to from the beginning and the customer service has been absolutely horrible read more

Theo provided the best AT&T store customer svc I've experienced and I couldn't be more thrilled. Went in w "complicated order" and he solved all of it patiently, clearly, concisely, thoughtfully. Even better: Looks like a bunch of people waiting when I went in, but I only waited five minutes.THANK YOU! read more

I came in to ask for some information about upgrading and what those costs would look like. The only employee in the store, Matt, was helping a customer while another waited and didn't even acknowledge anybody had come into the store. He was extremely unprofessional, even from across the room, in the way he was sitting and speaking with his customer. When I finally had the chance to speak with him, he gave me a bare minimum answer, which, after a quick look at the AT&T website, turned out to be false. The entire visit was extremely frustrating, and I believe that there should be a higher standard for service here. read more

They were extremely fast, helpful and couldn't of been more pleasant to deal with Not much to really add other than I would highly recommend going to this AT&T location if you can. read more

Ok, ATT. Now I actually hate you. Apparently was not signed up for unlimited texting as we originally thought...and now are being charged overages by the text. Clearly what we were getting in our plan was not communicated or mis-communicated by our friendly representative. read more

So usually when you go to an AT&T store you either are excited because you want to buy something or you are annoyed because you need to fix something. I think that definitely clouds the mood you have when you get here. I just had a service question so I wanted to discuss it with someone in person. Man, I have never seen a place more packed out with people waiting. They have taken a lesson from Apple stores and put people in the front to check you in....I believe I have already discussed HOW much I HATE this set up. It leaves people in the front doing jack shit while people wander around the store wondering why you aren't doing shit. Terrible. (See any of my apple store reviews for my full feelings on this topic. I know, I'm an old curmudgeon!) I wandered around for about 15 minutes before my turn was up. The guy I got was helpful in answering my questions about international calling plans and was really ready to go ahead and sign me up but I was not ready for that yet. He was also pretty straight up when I said "I could also just use Skype" and he said yes or another website which he told me and I promptly forgot. So he was helpful in that respect too. But then he goes into the sell of AT&T Uverse. At first I am like OH GREAT, I DON'T WANT THIS. Then he shows me the price difference for all the movie channels that I have between Uverse and Comcast and let's just say...it was like $100. OOOOOK, I'm listening. And so now I have them coming to hook up Uverse next weekend. Yep. Once it gets here I guess I can review how well it does or does not work. He also showed me some earphones since I mentioned wanting some. This guy was a selling machine! However, I pumped the brakes on buying $400 earphones and we both agreed "you can get them cheaper on the internet". True that. Overall a decent experience on a really busy day. It could have been much more harried, or rude, or inattentive, but it was really great. Three stars for the great sales guy, negative stars for the apple-like set up. read more

Very poor customer service and poorly dressed staff members. It took 2 trips and 5 hours for them to get my information correct and my phone working. Did I mention Tracey the service manger made no eye contact, demonstrated no motivation to help or meet customer needs. read more

CUSTOMER SERVICE NOT!! There should be a Minus 5 Stars category for AT&T customer service! Just wanted to add a line to my existing service, been a business and personal customer with ATT for more than 15 years. Drove all the way to the store, 7032 Hwy 70, Nashville, to be told I could not get the Free Phone deal their add online offers. They will not honor that in the stores. But it took them asking all my account info first to get to that conclusion. Was told to go online to get the free phone, the ATT salesman looked up our account, said their was no problem with adding my son as another user on my Family plan, and that he too would receive the same unlimited Data Plan that the rest of us already have on our plan. But that we would have to pay $100.00 in the ATT store to get the same phone they offer online for $0.00. So we leave the store, go to wireless hotspot to log in and order Free phone and add another user. My password won't work, so I ask for support to call me, they do, we sit for over an hour, mostly on HOLD while a monotone service provider keeps asking questions and putting me back on hold. After more than 45 minutes she asks me for my login and password!!! That's what you were calling ME to help me with! That's why I asked for customer service, my password isn't working!!! You have wasted 50 minutes of my day and you only now get to my issue?!! Was she not listening 50 minutes ago when she asked what my issue was and I said I can't log in?! Password incorrect. It gets worse; so, she finally ( now we're nearing the over an hour point) gets to the point where she says she is ordering the free phone, no shipping, and adding the user and porting his number over... when...she explains it will be $9.99 a month, sounds good except I ask if that includes the unlimited data also because I thought it would be about $40.00 a month? She puts me on Hold again...get back on, asks me what kind of data plan he wants? The same as the rest of us have on out "family plan"! Just ADD another line/user! Just add a user! Just add a frickin user!!!!! Plus one! Same plus ONE! Puts me on hold again. By now my phone battery is in the Red and I am getting low battery warnings from my phone! She returns to tell me, ATT can't give an added user the same Unlimited Data plan we have on our family plan since 2000! I tell her they just (over an hour ago) told us to our faces in the ATT store that my son (added user) would get the same Unlimited Data we all have, and to pass me onto a supervisor. Puts me back on hold. In the meantime we start heading back to the ATT store to confirm we what the salesman told us regarding Data plan. Supervisor Rico EV689C gets on the phone, I explain all to him, as we are walking into ATT store, then we tell ATT store manager (short guy with the complex to go with it) the issue regarding the conflicting Unlimited Data information. Then short man says yeah, no deal and his salesman was mistaken to tell us we could have it on an added line! That his salesman is 3months new. (By 3 months, looking at my account on the screen in front of his face he should have been able to see what was or was not possible!) or ask short man. So when the 3 of us say to manager we all heard salesman say we could get the unlimited data for this added line, the (short man syndrome ) manager swears his salesman never said that! Wait a minute, just a minute ago you said he misspoke due to being new!! Now manager says he'll swear his guy never said that! Is this the ATT Twilight Zone?! And rude!!!!!! It's actually Par for ATT, they are always rude and do not care that they will loose your business or customers. However, if you figure I'll pay a monthly phone bill until I die, for 4 users, then my kids will pay monthly for at least a few more decades each us their kids for several more decades...ATT will feel it a bit. I will do all I can to change as fast as I can to another carrier! My kids will never use ATT! The store manager was no less than a rude, lying little prick. Customer Service on the phone and in store was pathetic! After wasting our entire afternoon and driving from out jobs and homes to meet at the store, ATT was able to service us NONE. No wonder the store had NO other customers in it! Maybe theses rude people will all be laid off when ATT can't keep their Brick and Mortar storefronts open, then they can all get jobs someplace else that hasn't yet been put out of business by Rude Employees and Bad Customer Service! read more

AT&T Store - Mobile Phones Near Me - Nashville, Tennessee

I really have a love/hate relationship with cell phone companies. Love them because they give me what I need, hate them because it's not always at the price that I want or done the way that I want it. My attitude toward AT&T is no different. After a few days of dealing with the corporate customer service on the phone, I finally made it into this store. It's one of the few corporately owned AT&T stores so if you need service for your account, go to this one (there are one or two more in the vicinity of Nashville - check before you go). Any store that's not corporately owned will just redirect you because they can't help with the account details. Upon arriving at the store, I was greeted immediately and since I got there before the lunch rush, I was next in line (already had a wait, but it wasn't long at all). The Retail Customer Service Rep that helped me (shout out to Josh) did his best to accommodate every request with transferring my line from one account to the next. Due to my circumstances, I had to get a new phone number (just the way it is, thus the reason for the "hate" cause it wasn't what I wanted) and costs were added, BUT the service rep was patient and explained everything to the fullest. I walked away feeling like I was taken care of. And that's what matters. read more

Given recent reviews I can only presume this location is under new management. The store was well staffed and even though it was busy we were checked-in and seen in under five minutes. Our associate, Gary, was incredibly knowledgeable and patient as we asked numerous questions. I could not have asked for a more pleasurable experience. I would certainly recommended this location. read more

Oh my GO TO ANOTHER CARRIER. MANAGEMENT US TERRIBLE. SALES PEOPLE FLATLY LIE. Told had to call service. Spent 90 minutes on phone. Told ii had to go back to store. No input. Back to store. No results. PLEASE spare your self. Go to another carrier. If u want details contact me. read more

Bad! Poor customer service. Way overcharged. Lied to about free HBO and overcharged for second "free" phone for 6 months.

Hello one Star rating. First - wicked bad parking lot (sub compacts only) Second - young hostess has no concept of time Third - the phone experts take a break every customer Incredibly bad service and slow isn't the only problem. Aloof and distracted is a start. Is there a manager here ? If so its even worse. AT&T when this all goes digital - Goto Amazon - you're business model is your downfall. read more

Dashawn in Murfreesboro was great trying to help me get my phone unlocked. Although he was not successful, and it has been one week now that I can't use my phone, he was 100% professional and more helpful than anyone else that I had spoken with (and that was 5 ATT reps who were NOT helpful). read more

Jamika is everything that is right about this company! She provided me great costumer service and got me a new phone and answered all my questions lightning fast. I've been with AT&T for 10 years and she's been THE best help I've received. Couldn't be more pleased. Thanks again! read more

My first visit to this location was my best experience with an AT&T store ever! I was greeted at the door a with a smile and immediate service. Sales consultant Theo was extraordinarily patient with this senior citizen and my malfunctioning I phone. read more

The worst customer service. Man mumbled in a hard to hear voice. When I asked him to speak louder he just spoke at the same tone and volume of voice. When the manager came over he just acted like it was my fault the guy was hard for me to hear. I explained that I was having trouble hearing the sales person. The manager said HE could hear him just fine. Then the manager tried to channel me back to the same sales person I was not able to hear. The manager was one of the worst managers I have ever done business with. read more

Once helped, the associate I worked with was very nice and helpful.. ONCE HELPED. No one greeted me upon entering (or even looked up), and I listened to a ten minute drum set conversation among associates before a customer told them they should probably help me. What I took as them being busy with customers, was actually just them shooting the shit with each other. ATT needs to overhaul this staff or management. read more

I was in the store 6/16/14 and was greeted immediately and kindly. The service rep was very kind, patient and professional. I was not in the best of moods. Matter of fact I was rude but Jacob (i believe ) remained kind, patient and professional throughout the time he was trying to help me. I want GH AT&T manager to know that you have a wonderful employee in Jacob. I will personally call to sing my praises but for now I wanted to Yelp it out. Thank you Jacob. Tamara R read more

As soon as we approached the representative (upset that I should have caught his name), we felt as we were being belittled the feeling we did not know what we were talking about knowing we needed answers. We came out with an unease feeling & without an answer. We initially were looking for a phone replacement or simply phone inspection to see what was wrong with our phone but he said he couldn't do anything on his end because we had to first put on our face masks because he felt very uncomfortable attending our needs, he stated the signs were on the door but when we walked in we didn't acknowledge them because the doors were open and he did not say from the start. Like DAMN, I know the 'Rona' is going around but he should have handled it way differently + definitely not a people person, lacks positive communication skills. Secondly when we asked to go through our phone insurance to make a claim, he kept making smart remarks like we were supposed to already know where and how to go about the process via the internet. Overall the experience at this store at this time was very unhelpful! I truly don't want to change phone service but I am considering after this experience knowing we're already paying so much for installments and service! read more

Awful Experience. Traded in my iPhone 6 for the 7. Few weeks pass and ATT texts me that I need to return my iPhone 6 or I will be charged. Spend a week over the phone sorting issue out and a manager says yes it was their fault, and they've resolved the issue. Couple weeks go by, I get a message saying I'm being charged for my iPhone 6 because I did not return it. I call store again and Tracy (manager) tells me their is nothing they can do but wait until the charge shows up on account. Also that there's no way for her to verify if I actually did turn my phone in, without being in store. The manager I spoke to previously had no issue verifying this over the phone. "Someone else may have done this, but I'm not going to do it." -Tracy. Extremely dissatisfied with this experience. I get mistakes happen, but I'm most upset with how little Tracy did to resolve this issue. Go to a different store or talk to a different manager. read more

I can't say that all of my experiences with AT&T have been stellar, but I wanted to take a moment to write a review for an employee who was especially speedy and super helpful! Alex at AT&T Green Hills took care of my problem very promptly despite other employees telling me it could not be done. I will definitely go back to him in the future! Thanks Alex! read more

Great service, consultant (Taylor) was very helpful and informative. He even took the time to make sure I had the best discount on my plan.

i don't give reviews very often but my experience in this store today was top rate. i was greeted immediately and although i know sometimes you have to wait in line, today I did not. Ali was my sales person and he outdid himself with competence and charm. he was able to help me tweak my phone and adjust an old account on a hot spot that saved me money. he was also extremely personable and didn't try to push me into anything i didn't want. read more

I haven't had any issues with this location. Wouldn't recommend buying a phone case there, as there are much better selections elsewhere. I just want to point out how completely satisfied with them I have been with the company itself. I've had my cell phone with them forever, but it was after my nightmare with Comcast that I switched to it for cable, and I couldn't have been more happy with their friendly, helpful customer service (and they actually speak English - with Comcast I always got stuck with some guy from across the world that I couldn't understand!), the deals they offered me (on multiple occasions) were up to $500 in visa gift card rewards, and the fact that they are consistently excellent. Internet speeds were no different from Comcast, who claims to be the fastest. I had no problems streaming video or anything. They even notified me when they had a cheaper deal available for me than what I had been paying for. Awesome dvr, all the channels, on demand, etc. I highly recommend switching to AT&T. You do have to agree to a contract, BUT that keeps them from screwing you over and making unwanted changes on your plan like Comcast does. And the longer you keep it, the lower the cancellation fee is anyway. read more

They are friendly, capable and seem to have some sort of organization when they are busy. But last night, with my name clearly at the top of the waiting list, they took three "quick" customers ahead of me. All I wanted to do was return something which would also have been quick. read more

The worst service in the world.. Signal drops, dvr skips, and you over pay. Count the days to get away from at and t!!

the nasty at&t people ... billed me monthly in advance via my checking account .. when i ended my service with them days after an advance payment came out of my checking account .. they billed me for an additional month by mail on top of the payment automatically paid from my checking account .. i tried to work it out with them for over 10 months .. they threatened to do all kinds of ugly things to me for that extra bill .. one time i was on hold for over 1 hour and 45 minutes trying to work it out and gave up .. FINALLY i created a timeline for them and they said "oh .. uh .. oh" haven't heard from their sorry asses since .. NO! AT&T .. I WILL NEVER DO BUSINESS WITH YOU AGAIN .. and they NEVER paid me the overpayment that they took from my checking account .. think i'm going to visit YELP.com now !!! read more

I have mixed feelings about our experience at this store. Our first experience, with a saleperson named Josh was pretty good. He said Portia would call us to see if our install date could be moved up - he was going to be off for a few days. Portia never called. Finally the working day before our install we had a msg on our phone from AT&T - they couldn't install on the date promised and could only tell us they'd call us again in ten days to give us a new date. We decided they weren't reliable and went to the store to cancel. The first salesperson offered to give us the phone number to call for cancellation (like we are too stupid to do that ourselves). We went to the store so that we could voice our displeasure over Portia and the installation issues. The saleperson went to who we believe was Portia and she said there was nothing they could do. We asked to speak to a manager. The salesperson went to the same woman and she refused to come talk to us. The salesperson located a manager by the name of Mike (I think). Mike redeemed this review - he did his best to explain the issues and called and cancelled our order as we asked. He did not however, address the issue of Portia. Perhaps he did later. We were very disappointed with this lack of customer service and for that reason they lost a customer for their u-verse bundle. read more

The staff members had no interest in helping me and even looked annoyed that I walked in since I was the only customer at the time. One team member greeted me, but treated me as if I was looking to steal something. They all seemed very weird and kept staring at me. I told him the exact phone I was looking for and he said they don't carry that phone. I walked to the wall and said this is the phone RIGHT HERE. Then he said he'd check the back for it and eventually came back to say they did not have it. That's fine and I do believe they did not have it. However, he then tries to get me onto a contract and I have to decline twice. Basically he had no interest in selling me anything because I wanted a $60.00 prepaid Android phone. That's the problem with having workers on commission. I will never return to this location and may just switch to Verizon instead. read more