These guys are super helpful and patient! Very knowledgeable! Always pleasant and transparent!…read moreHighly recommend!!

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

There were 2 representatives here today. Both were dealing with complicated issues and slow…read moreinternet. Amy Rodrigues was excellent. She was calm , methodical, and persistent with my problem of unable to receive messages from 1 person. She determined it was due to an update, but still had to call above to deal with inability to authorize SMS on that individual. Amidst all was a delightful 2 year old who was entertaining herself for the 2 hours we were working. These folks work with challenging internet and unique problems. Amy was wonderful and I recommend this store to all Verizon customers. She also saved me $ with a plan upgrade.

I purchased a GoWireless GoAdvantage Premium Plan in 2017 from Ryan who stated it would cover…read moreunlimited glass protector replacements for my phone for the lifetime I own the phone without expiration date. To replace a broken glass protector, customers only had to go to the store, verify their premium plan ownership by phone number, and then the GoWireless rep would replace the glass protector. For $79.99, you would expect to receive unlimited glass protector replacements for the life you own the phone. GoWireless Corporate has since 2017 changed the plan and will no longer honor the unlimited glass protector replacements. They force customers to NOW sign-up online to receive a coupon to replace glass protectors, have NOW limited replacements up to three, and NOW charge you a fee for every replacement after three. GoWireless store reps refuse to honor the terms of the 2017 GoAdvantage premium plan for glass protector replacement; they will not replace glass protectors without the coupon. They refuse to honor the unlimited replacement as well. By signing up on-line, current premium plan owners relinquish the terms of the original plan which provided for unlimited glass protector replacements for the life of the phone. Bait and switch is illegal!! BUYER BEWARE when considering business with GoWireless!!!

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

Went into this store today with my niece who is visiting from France. Not only was the person,…read moreNolan, who "helped" us aggressively rude, there was a dog in the store that we had to contend with at the door. I live here year round and I know that summer can be stressful and I asked Nolan if he liked his job and he claimed to like it and that he worked there for many years. I suggest he think hard about how he treats people who walk into this store in the future.

Went in yesterday when my phone suddenly started reading "Invalid SIM" and was in and out in 25…read moreminutes. A new SIM card, a working phone, and some great convos with extremely friendly staff. If you're in a pinch on the vineyard, this is THE PLACE to go!

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

I had a great experience getting my Galaxy S23 fixed by Fast Fix. Definitely fast and very…read morereasonably priced for the repair.

They fixed my daughter's phone and it was great at first then it stoped working a week later and…read morethey refused to warranty it. They wanted another $300 to fix it again sorry not falling for that again

When I entered the store, there was a couple arguing about their replaced phone screen which broke…read morein 2 days. The store clerk could care less. When they left, I said that I felt unsure whether or not I felt comfortable doing business with them since over hearing the complaint. The rude clerk told me to just leave I looked up the pricing from Apple and this place was DOUBLE! Rude and a rip off.....RUN!

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

I have been over charged for over a year now. I have called and visited the store DOZENS of times…read more I was told management would contact me and they never do. I have called Verizon customer service and they send me back to the store. I have to continue to be over charged or they shut my phone off for not paying.The staff is great but there hands are tied. Management refuses to deal with the problem. It appears only a lawsuit will get their response. I would not recommend going to cellular sales Verizon. Go to a corporate store.

I had the absolute pleasure of dealing with Mike (with hair) Abbruzzese as my Verizon specialist…read more Mike was incredible in every way. He was patient, thorough in explaining every detail and outlined all the costs I would incur to avoid surprises, and he was more than willing to stay well past his work hours to finish our transactions. He also knew all the questions I asked and went above and beyond to help me. Mike has been one of the BEST Sales Rep. I have EVER had the pleasure of dealing with (in any industry). I highly recommend using Mike and the Verizon located in Middletown by the Chipotle. He will treat you with the utmost respect and patience. Lastly, he offered me hot chocolate. That sealed the deal!! Thank you again, Mike!