I had to visit this store to return my old router. Cox mailed me the new one but said the old one…read moremust be dropped off at a Cox store. I ended up running over here on a Saturday morning and while the place was busy, I was helped right away. It was easy to turn in the old router. The girl that helped me also informed me about the mobile service specials they had going on. I was in and out in under 5 minutes. The parking is odd but there is a lot of it available since the rental store in the same lot is now out of business.

ZERO stars, Internet service, TV and customer service all on horrible. Cancel all my services with…read morethese people, never do business with this company.

Beware of Xfinity Home Security. To simply replace the battery in a door or window sensor requires…read morea service call because there is a tamper switch inside. The optional service contract of $5.99 does not cover changing batteries, so plan on paying a technician to come and change the batteries as needed. I'm sitting at home waiting for the tech to arrive in the two hour window they've provided, only to watch him change a battery and bill me! I thought this system was to prevent a robbery, not to ensure one!

worst company ever all they do is lie to you. I'm tired of these people customer service talk plus…read morecompany Xfinity.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

I would strongly caution anyone considering Starry Internet. Starry has been one of the most…read moreunreliable and frustrating services I have ever dealt with. Over the last few months, our internet has randomly gone out multiple times with no warning and no clear explanation. Last month, after a long and frustrating back-and-forth through emails and calls, Starry was somehow able to fix the issue remotely the same day. We were never told what actually happened or what was done to fix it. Now the exact same thing has happened again. We called support, and were told there was nothing they could do except send a technician, with the earliest appointment more than 28 hours later. They refused to let us connect with a manager to voice our concerns/ escalate the matter and the chat bot disconnected on us in the middle of our conversation before we could get any meaningful help. The most frustrating part is that this appears to be a recurring issue, and Starry has offered no explanation, no reliable solution, and no real escalation path. For an internet provider, randomly losing service and then being told to wait until the next evening for help is unacceptable and ridiculous. For a company whose entire job is to provide internet, Starry is shockingly bad at keeping the internet working. The service is unreliable, the support is unhelpful and dismissive, and the lack of accountability is unprofessional. I would not recommend Starry to anyone who needs dependable internet, works or studies from home, streams, or simply expects their internet provider to provide internet.

First, I would like to write that the Cox store in Warwick, RI is not the actual problem business…read more It is the corporate portion of Cox that seems to be uncaring and unable to satisfy customers. We are having problems with our Cox remote and have called corporate and visited the local store. The local store could not replace the one we currently have which has a volume button that does not function. The store has not received a supply of those well-built remotes and corporate has replaced them with a plastic remote which is a challenge to operate compared to the old sturdy model. We have visited the Warwick, Ri store and they had none. We have called corporate and although they tried to fix ours remotely, there was no success. We got 3 different stories - 1) there are none of those available; 2) they can mail us one to the cost of 20.00 , and 3) they think they are no longer making them even though the public overall does not like the unit. NO one seems to know what is really going on. We have purchased complete care for years and we have never ever left Cox to get a better rate as many others do. Yet they even want to charge us for a replacement remote that we like even though they do not know if they have one. I guess our complete care is not really complete. There is no appreciation and no one there seems to know what is really going on. Their words thanking us as dedicated and valued customers are merely empty words with no sincerity or concern. We have assigned their customer service an absolute zero.

I always am treated as a valued customer when I go to this Cox Store. Every customer representative…read moreis professional and courteous. They try to give me the best advice they can, in order for me to be able to afford my monthly bill. I am very pleased with this latest visit.

Last month, I switched my bundled communications from Cox to Full Channel, a local service provider…read morecovering the towns of Bristol, Warren and Barrington, RI. My experience has been mixed. I'll do my best to provide the good, the bad and the ugly. Good: 1) Pricing: I was able to secure comparable TV, internet and phone service for 2/3 the cost of what Cox was charging. Bad: 1) No on-demand service: if you want to watch recent re-runs, you need to go to a network's website or mobile app. 2) mobile TV viewing: Full Channel has partnered with a 3rd party provider called "Watch TV Everywhere." You register with them and then use the ID and password to access the mobile apps for networks that are part of your subscribed service. PROBLEM: WtvE does NOT work with three major network mobile apps: Fox News, Stars and Showtime!!! My wife loved watching the new episodes of Outlander on the STARZ app before they hit the network and is not happy that, despite subscribing to the channel through Full Channel, we can't use the app!! Ugly: 1) Unsophisticated voice messaging: Cox would convert VMs to text messages and email them to me along with an audio file. With FC, I can retrieve the audio online but it needs Flash so forget about using your iPhone or iPad. 2) No Virus Software: Cox bundles include free McAfee anti-virus services for 5 PCs.

I joined cox on july 1 2026 they sent a clown to install did not no anything movd my furniture…read morelooking for the output never moved anthing back and left i still did not have cable called and was told no one could come out until july 6th. Today is july 21 and my cable was shut off do to non payment when i called i was told i owe 477.23. When my bill for a month is only 279.00 a month. This is way people stream. They scam the senior citizens. Taking my cable out.

A Cox technician came to check our router and replace a WiFi Pod if it wasn't working. The…read moretechnician was completely unprepared when he arrived and knew nothing about replacing the pod. He told us to call and schedule another appointment for a replacement pod (even though when we called, we clearly explained the pod seemed to be the issue) or visit a nearby Cox store. I just returned from the Lincoln RI store to replace a non working Panoramic WiFi Pod 2.0 devise. The devise was only few months old. The clerk after a short conversation (telling me the technician didn't tell me to pick up a replacement) he gave me a replacement Pod and told me there should be a charge because it has a 30 day warranty. When I returned home and opened the package and read the directions to install/activate. Those directions explicitly stated the devise had a 1 year warranty. The clerk was a male, early 30s(?) with a receding hairline. Cox may have outdone themselves today. First they sent a technician unprepared to deal with the issue we described when calling for service, Then, at their store, that clerk told me the technician never said to go to a store to have the pod replaced and followed that up with telling me the devise had a 30 day warranty when the printed directions clearly stated a 1 year warranty. If you ever need to define the word incompetent, try substituting the word Cox.

Needed to order special remote control. We were helped by Tracy and Peter. Awesome service. It's…read morenice when the employees are courteous, professional, and knowledgeable. Store is super nice. Clean, comfortable, and bright. I recommend this store.

I'm one of the first customers Kiirus had in its test phase. I can say that it's been as fast as…read morecan be. See ya later Verizon! The lack of TV and a home phone was easy to adjust to since I pretty much just watch Netflix and YouTube for video entertainment and I have a cell phone which makes up for the lack of phone service. Installation was really speedy and they even gave me a fancy little router which has wicked fast wifi! The best part is that the antenna they install is so small that nobody notices it, pretty cool. A+ little startup, they need more business!

From the owner: Nemasket Fiber is a wireless internet service provider that specializes in fast, reliable home and…read morebusiness internet connections. We provide service with far greater speeds for a fraction of the cost of the cable companies. We also don't sell you a landline and television package with your internet, we're nothing but net.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

NetBlazr is dead and was bought by Gigstreem in 2022 and are actively running it into the ground…read more Since their purchase my internet speed plummeted and I would regularly have the internet drop out. About a month ago my internet stopped working and stayed that way for a week straight. I called daily and was given the run around that it is a "server issue and will be fixed soon" but they could never tell me exactly when. I eventually talked to a technician who told me Gigstreem is actively trying to lose NetBlazr customers who were grandfathered into a lower price. That and they just don't care enough to pay for technicians to fix issues so anything that goes wrong takes weeks to fix. After a week of back and forth and no internet I cancelled my service and signed up with another company. The outage started at the start of July and I had paid for a full month of internet so I demanded a refund as the internet didn't work at all after I paid. I was told I would receive one but it never came. I called a dozen times over three weeks and was told "the finance team is working on it". Eventually I gave up and had to file a charge back with my credit card company. This internet provider is completely broken and doesn't care about you in any way. I hate to say it but even comcast is better and I really hate them. Stay far far away from this company.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Best hosting service I've found...and they're even local…read more Pricing is really cheap. I've never had any problems with downtime. They have very helpful live chat that has solved many technical questions I've had and reply to emails very fast as well. There's a lot of useless junk via cPanel, but the essentials are all there and all hardware/software is up to spec. Anyone can have specs, though. 5 stars is for service. Never expected it for as little as I pay/month.