I had to visit this store to return my old router. Cox mailed me the new one but said the old one…read moremust be dropped off at a Cox store. I ended up running over here on a Saturday morning and while the place was busy, I was helped right away. It was easy to turn in the old router. The girl that helped me also informed me about the mobile service specials they had going on. I was in and out in under 5 minutes. The parking is odd but there is a lot of it available since the rental store in the same lot is now out of business.

ZERO stars, Internet service, TV and customer service all on horrible. Cancel all my services with…read morethese people, never do business with this company.

worst company ever all they do is lie to you. I'm tired of these people customer service talk plus…read morecompany Xfinity.

One star is way too good for this terrible company. This is one of the worst companies ever. The…read moreservice is so bad and when you call customer service all they do is transfer you to another person each time. They never actually address any of your concerns. The service is frequently out and the billing is awful. Good luck trying to cancel this service. I cancelled mine and they billed me another 250 for services I didn't have!! They refuse to refund my money. I suggest cancelling this service and going someplace else. The absolute worst.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot…read morewith no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company.

First, I would like to write that the Cox store in Warwick, RI is not the actual problem business…read more It is the corporate portion of Cox that seems to be uncaring and unable to satisfy customers. We are having problems with our Cox remote and have called corporate and visited the local store. The local store could not replace the one we currently have which has a volume button that does not function. The store has not received a supply of those well-built remotes and corporate has replaced them with a plastic remote which is a challenge to operate compared to the old sturdy model. We have visited the Warwick, Ri store and they had none. We have called corporate and although they tried to fix ours remotely, there was no success. We got 3 different stories - 1) there are none of those available; 2) they can mail us one to the cost of 20.00 , and 3) they think they are no longer making them even though the public overall does not like the unit. NO one seems to know what is really going on. We have purchased complete care for years and we have never ever left Cox to get a better rate as many others do. Yet they even want to charge us for a replacement remote that we like even though they do not know if they have one. I guess our complete care is not really complete. There is no appreciation and no one there seems to know what is really going on. Their words thanking us as dedicated and valued customers are merely empty words with no sincerity or concern. We have assigned their customer service an absolute zero.

I always am treated as a valued customer when I go to this Cox Store. Every customer representative…read moreis professional and courteous. They try to give me the best advice they can, in order for me to be able to afford my monthly bill. I am very pleased with this latest visit.

I joined cox on july 1 2026 they sent a clown to install did not no anything movd my furniture…read morelooking for the output never moved anthing back and left i still did not have cable called and was told no one could come out until july 6th. Today is july 21 and my cable was shut off do to non payment when i called i was told i owe 477.23. When my bill for a month is only 279.00 a month. This is way people stream. They scam the senior citizens. Taking my cable out.

I called last week because my internet would go in and out. It's been fine since. After about 10…read moredays somebody came by. The guy, Marko did a super job finding out I had worn out lines, they were here for over 40 years. He told me the problem would return if he didn't find the worn out wire. He hunted down the problem and fixed it. Great service in a day where that is an afterthought .

Stop with the hard sell on mobile phones and fix the problems on your primary business! Every time…read moreI have a TV issue that the tech on the phone can't solve they send me to the store with that box and swap it out. They won't let you out the door until 3 minutes of how I can save you money on X, Y or Z (none of which helps with the cost of cable). When I get home to plug in the new box - the issue remains - stop spending time trying to upsell and start focusing on your primary business. Time to switch to Fios or streaming only.

A Cox technician came to check our router and replace a WiFi Pod if it wasn't working. The…read moretechnician was completely unprepared when he arrived and knew nothing about replacing the pod. He told us to call and schedule another appointment for a replacement pod (even though when we called, we clearly explained the pod seemed to be the issue) or visit a nearby Cox store. I just returned from the Lincoln RI store to replace a non working Panoramic WiFi Pod 2.0 devise. The devise was only few months old. The clerk after a short conversation (telling me the technician didn't tell me to pick up a replacement) he gave me a replacement Pod and told me there should be a charge because it has a 30 day warranty. When I returned home and opened the package and read the directions to install/activate. Those directions explicitly stated the devise had a 1 year warranty. The clerk was a male, early 30s(?) with a receding hairline. Cox may have outdone themselves today. First they sent a technician unprepared to deal with the issue we described when calling for service, Then, at their store, that clerk told me the technician never said to go to a store to have the pod replaced and followed that up with telling me the devise had a 30 day warranty when the printed directions clearly stated a 1 year warranty. If you ever need to define the word incompetent, try substituting the word Cox.

I'm one of the first customers Kiirus had in its test phase. I can say that it's been as fast as…read morecan be. See ya later Verizon! The lack of TV and a home phone was easy to adjust to since I pretty much just watch Netflix and YouTube for video entertainment and I have a cell phone which makes up for the lack of phone service. Installation was really speedy and they even gave me a fancy little router which has wicked fast wifi! The best part is that the antenna they install is so small that nobody notices it, pretty cool. A+ little startup, they need more business!

From the owner: Nemasket Fiber is a wireless internet service provider that specializes in fast, reliable home and…read morebusiness internet connections. We provide service with far greater speeds for a fraction of the cost of the cable companies. We also don't sell you a landline and television package with your internet, we're nothing but net.

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

Best hosting service I've found...and they're even local…read more Pricing is really cheap. I've never had any problems with downtime. They have very helpful live chat that has solved many technical questions I've had and reply to emails very fast as well. There's a lot of useless junk via cPanel, but the essentials are all there and all hardware/software is up to spec. Anyone can have specs, though. 5 stars is for service. Never expected it for as little as I pay/month.