Had a wonderful experience this past Saturday at thee Verizon store here in oakridge. We can't…read moreremember her name all that she was pregnant and with a baby boy, but she help us out and got us two I-phones when we trade mine and got a early upgrade for my wife's phone. She was very help and due to her we will be returning to that store from now on. For any new phones or anything technology wise.

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

i would rate every single verizon a 1 star, i cant wait until i can switch to AT&T…read more everyone there is nice, don't get me wrong, but no matter what i change or get added to my plan verizon sucks BAD. i cant even send a text message with FULL BARS of 5G. ridiculous

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Needs negative stars! My phone account was hacked and my pin and secret question changed. Service…read morewas cancelled and my sons line shut off and ported to get a free phone at at&t who coincidentally owns cricket. The remaining two lines have zero service but are still active. Chat told me to go to the store with my id. Both my husband and I went. Rep realized it was sim swap porting scam. Rep went in circles for 3-4 hrs with ppl in a diff country which is compromising enough seeing as we are dealing with sensitive information. Cricket refused to close my acc or help in anyway. My bank even called them. Everything leads back to needing a pin that was stolen. We had also just paid 118 for the month no refund. Was told they prob just wanted a new phone. Soon my credit was showing hard inquiries. Froze credit, filed police report, filed with ftc, notified bank. Soon found that synchrony paypal issued said person a master card, pay /later and all the other crap they offer. Had to call them twice both times totaling over an hour. Again foreign support handling sensitive data. Do not deal with cricket. And i suggest not using wallets or autopays or two steps. These companies cannot protect you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oak Ridge store today.

EDIT 10/31/22: After reviewing the case, Ubreakifix determined that it was indeed their fault that…read morethe HDMI port broke. They had us take the Xbox to the store where their advanced repairs are handled and fixed it properly at no additional charge. They also assured me that they would be training staff better so as not to improperly blame customers for damages. Original review: About three months ago, they "repaired" my son's Xbox by replacing the HDMI port. Unfortunately, they failed to secure the port. The reason I know this is that when it failed again and we took it back for repair under their warranty, they claimed that the port was "ripped off the motherboard." After receiving the Xbox from them the first time, we exercised the UTMOST care with that port and didn't even move the console after plugging it in. The only way that port could have been ripped off the motherboard is if it hadn't been secured properly in the first place.

As requested by their comment, I emailed all the documentation to the company, and they responded…read morewith their work is backed by a 1 year warranty. Now why would I want to take my phone back to them when they charged me to fix it twice, and both times they did so incorrectly?

Surprised at how professional this little place is, and the prices are quite competitive. Not sure…read moreabout iPhone but Android users should definitely keep this place in mind.

I brought in a Samsung s4 cell phone in about a week ago for repair, not expecting a positive…read moreoutcome as three technicians around Knoxville had already viewed the phone and diagnosed a complete motherboard failure and no possibility of repairing the phone. The little shop had three customers ahead of me, so I waited. When I met with the technition, I described the phone's behavior and stated that if the repair were a lost cause, I was not interested in paying a $50 fee to confirm that the phone was in fact broken. He assured me that if he could not fix it, I would not be charged. There was a cue of laptops to repair ahead of mine, so he stated that it might take a while to get to mine- first come first serve. I left the phone with him. I couple hours later i got a call that the phone was fixed. I picked up the phone, and while paying for the repair I asked how this might have been avoided. He sold me an SD card, and guided my adjustment default saving to the card instead of the phone's hard drive. While I can never be guarantees that no failures will occur, at least now I have the photos and contacts saved to SD and easily removable. I thought this was excellent service and this is where i will return in the future.

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I have had horrible experiences with Spectrum mobile, internet and TV streaming from service to…read morebilling. I would never consider them again!