i would rate every single verizon a 1 star, i cant wait until i can switch to AT&T…read more everyone there is nice, don't get me wrong, but no matter what i change or get added to my plan verizon sucks BAD. i cant even send a text message with FULL BARS of 5G. ridiculous

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I just left this store a few minutes ago, and I was lucky enough to have Bree help me. She made my…read morebig problem go away and fixed me right up. This was on an Android phone. She made it look easy (which it wasn't for me!). So 5 stars for Bree! Thank you, again.

I went to this store from the time it opened until I came into contact with sales associate…read moreJune....she was condescending and was not patient at all. I won't go into all the details here but she ultimately kicked me out of HER store......she represents ATT and needs to learn to deal with older customers......I have been with ATT since dial up. I won't be treated like I am beneath her. She was given the opportunity to give me to a different associate and said no. The impression is she does not care...that's it.

Had a wonderful experience this past Saturday at thee Verizon store here in oakridge. We can't…read moreremember her name all that she was pregnant and with a baby boy, but she help us out and got us two I-phones when we trade mine and got a early upgrade for my wife's phone. She was very help and due to her we will be returning to that store from now on. For any new phones or anything technology wise.

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

You get the same run around number which gets you no where. Emergency services are non existent, my…read morecar was trapped under their lines for days and no one cared. Good thing they are not a fire department. Multiple calls different people, no reaction, no caring about their customers but they sure want my 350$ a month!!! Over rated under serviced, over priced. RIP OFFS!!!

the technician that came to see me the other day was absolutely, unbelievably n incredibly rude…read more i am almost 60 n my husband is 74, i am absolutely appauled n how he had the nerve to speak to us i have never, ever been spoken to like that. i am lodging a formal complaint against this child who was so disrespectful. i had to leave my living room before i told him exactly how i felt. i refuse to pay for this arrogant ass' visit. i want n need help with my tv n i suggest you send somebody who can speak english properly, someone who is not rude nor crude to the elderly. some capable person who likes his job n wants to keep it. the child that came to my home should absolutely % be fired. rate his service that would be a ~ 100 truly he should be fired thank you catherine powers

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

The employee at this location was very helpful and knowledgeable…read more She was easily able to resolve an issue that employees at the Clinton & Clinton Hwy. locations had no idea how to fix! As an added bonus, she was super cheerful and seemed genuinely happy to help me. Customer service at this Oak Ridge location is outstanding!

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone…read morepayment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that metro sucks and wouldn't suggest we go with her company. Her boss was not available for a phone call of course. She also stated her training was a video, and that her boss took her online entrance test for her, then left her to figure out the register herself. This explains alot. Here it is the 27th and still no service, although my bank account shows it was taken out. You cannot get help online unless you wish to sign up. There is no customer service number. The 3 week employee said my best bet is to keep coming back to see if someone else could help me. I have, and they can't. There is no way to get my money back, except let my bank try to pursue it or get a lawyer, as they again have no customer service or support. Their support page helps you get a new line - that is all. I will update if and when I get my money back.

Surprised at how professional this little place is, and the prices are quite competitive. Not sure…read moreabout iPhone but Android users should definitely keep this place in mind.

I brought in a Samsung s4 cell phone in about a week ago for repair, not expecting a positive…read moreoutcome as three technicians around Knoxville had already viewed the phone and diagnosed a complete motherboard failure and no possibility of repairing the phone. The little shop had three customers ahead of me, so I waited. When I met with the technition, I described the phone's behavior and stated that if the repair were a lost cause, I was not interested in paying a $50 fee to confirm that the phone was in fact broken. He assured me that if he could not fix it, I would not be charged. There was a cue of laptops to repair ahead of mine, so he stated that it might take a while to get to mine- first come first serve. I left the phone with him. I couple hours later i got a call that the phone was fixed. I picked up the phone, and while paying for the repair I asked how this might have been avoided. He sold me an SD card, and guided my adjustment default saving to the card instead of the phone's hard drive. While I can never be guarantees that no failures will occur, at least now I have the photos and contacts saved to SD and easily removable. I thought this was excellent service and this is where i will return in the future.