Awful. Terrible. Horrible. John is a jerk and should be fired. The woman with the fake eye lashes was incredibly rude too. There was one manager guy who was helpful. But the rest of the staff was just awful. And they didn't even get my cell phone working properly. what a mess. Avoid this store if you value your time. read more

I came in the day before Thanksgiving because my mom lost her new phone. Jessica was so nice and really helpful that fixed my issue. I will comeback when I am in town! read more

I went in with my husband about a month and a half ago for him to close his account and add him on mine. The women that was helping us never ended up adding him to my account. Since the $290 got racked up on his account that should've been closed. She was rushing the whole thing and was super incompetent. read more

I went in with my brother to get the iPhone 17, JESSICA let us know that there weren't any in stock. No problem, we can have one shipped. As we're trying to figure out which lines have an upgrade, she completely confused us & says we can't cross upgrade & tells me if I use the upgrade on my daughters line then they will disconnect her phone. She wasn't able to answer any questions we had about our phone lines or how many installments we had left, didn't even try to get a manager to figure it out or explain it further. She had the WORST attitude. I had to untwist everything she was saying to make it make sense & when I finally did I got a very rude & rushed "OKAY WHAT PHONE DO YOU WANT?" If JESSICA is the representative next in line to "help" you, she absolutely will not help. She will actually make it worse & confuse you. Do not give this woman the commission from anything you buy. Choose someone else! & to Jessica, customer service jobs aren't for you. Find somewhere else to work read more

This store does have friendly associate service, but please read below to glimpse into this store's lack of accountability, communication, & care for customers. We have had to visit this store 3 times, call AT&T 6 times, write to the Office of the President for customer complaints, & research legal action. All of this to recoup $600 that stemmed from false advertising that was never honored to us. So if you want to avoid a $600 price difference, hours on the phone, months unanswered, & many false assurances, please read. 08/30/20: We came to the store to open 5 new lines. We were helped by Carlos. He informed us of these promotions with our activation: 1) 1/2 price off of each iPhone 11 2) an additional $300 off of each iPhone 11 with the trade-in of our iPhone 7s Bc of the savings of both promos #1 and #2, we chose to buy 2 iPhone 11s. We left that day without trading in our phones bc we were told they could be traded in within 30 days from 08/30. After leaving, Carlos followed up with a text message again reiterating promotion #2. He texted "Make sure you tell the rep what phone number you're trading in for and that you are looking for the $300 credit for the iPhone 11s". 09/13/20: We came back to trade in our phones. The associate told us that the trade-in promotion for our iPhone 11s did not exist. This was not conveyed in our first visit. The associate suggested we come back when Carlos was working so we made a 6:30 PM appointment with Carlos on 09/19/20. 09/19/20: On our 3rd visit at 6:30 PM, we were informed that Carlos had gone to lunch. Another associate helped us & reiterated that promotion #2 did not exist. We explained that we felt misled that day and made purchases for 2 iPhone 11s at a price that did not exist. After 30 minutes with this associate, Carlos had come back so the associate went to talk to him. Carlos did not acknowledge us or the appointment. The associate then came back without a solution. She did assure us that she would elevate the situation to her store manager on Monday (9/21) and see if there could be a resolution. We had not heard anything by 09/23 so we sent a letter to the Office of the President. After not hearing an update for several days, we called AT&T customer service on 09/29 and were assured that a case had been open and being followed up with. After no update for several weeks, we again called customer service on 10/25 & were told the case was still open & they recommended that we contact the store. We called the store on 10/25. We asked to speak to the highest store manager & were told that she was on sick leave. This person said that she was "co-managing" with the store manager. After again summarizing our complaint, we were told that this was the first time the complaint had been brought to her attention. She said she would research the issue that day & give us a call on Wednesday (10/28). Due to the power outages we still did not receive a call on 10/28. We initiated our own call on 11/08 and spoke to a different manager, Melissa. We again had to summarize our case to her. She placed us on hold to review the account. When she came back on the line, she said she had reached out to Maylea the store manager who said there was nothing they could do. They did not even offer partial credit to make up for the poor service or false advertising. So after 3 visits, 6 customer service calls and 2 months, we were ultimately provided with a $600 bill difference, many false assurances, and ZERO resolutions. $600 is a lot of money to mislead customers with. So ask yourself before visiting here: am I okay with paying hundreds of additional dollars if a mistake is made? Because if one is, be assured that this store will not honor what was verbally told & then reiterated in writing to you. Also, brace yourself for multiple runaround conversations & false assurances that the issue will be brought to the store manager. And finally, make sure to allot months out of your life to follow up with visits & phone calls because nobody is going to initiate a phone call to you. read more

AT&T Store - False advertising - Mobile Phones Near Me - Oklahoma City, Oklahoma

Josh and Rahul were so kind and helpful! I came in with some questions and left with solutions.

I was waited on as soon as I got there and she fixed the problem right away. I would recommend that area

Ask and you shall receive the most nicest service in a clean, masked and pretty store. Don't call customer service, just come see them. They sweet. read more

AT&T Store - Mobile Phones Near Me - Oklahoma City, Oklahoma

Friendly and knowledgeable staff that was able to quickly help me and slavery other customer I saw in a quick, kind and efficient manner. I ended up at 4 AT&T stores today - this is the only one that I didn't sit for hours before someone acknowledged me. I was honestly surprised when I walked in and was greeted Great job! This is the store to visit in the metro. read more

Bought a $1,600 dollar phone. They failed to tell me the charging box's may not be compatible with others. Also they no longer give you the chargers, only the cords. For a phone at that price point, you'd think the charge box would be free. At least tell people that the phones cords are not compatible. It's bad enough when you drive 20 miles one way and get home, then can't charge your new phone. Bad customer service all around. The only response I got was, " oh we charge for those now". I can't even! read more

I've been with them for over a year maybe 2 in a half now and every day I have to call about either my phone bill or my Wi-Fi and last month it was about my phone bill the whole month I had a phone of 600 for just 3 lines crazy and two was added on a promotion now my Wi-Fi I'm still having the run arounds about they still haven't ordered my Wi-Fi equipment i just got off the phone with them and they want me to make another payment to even get the stuff shipped to me its just too much and i see why people do not go to this company read more

This is our local store. We have had nothing but top notch service, even on Apple iPhone launch days! On our last visit, we were greeted and welcomed warmly. Veronica helped get us all set up with a new phone quickly and efficiently. Plus, she made the entire experience fun and engaging. Thanks for going the extra mile! read more

This would be zero star if I could... False advertising &  worst customer service.  Never helpful resolving the issue while one person pushes the issue to another person. We've had to deal with the same problem since August, and this is now November.  So many "assistant managers" has talked to us, kept promising to call us back and nothing happens. Each time we call back, everyone acts like it's a new issue. This place has representatives who makes empty promises. DON'T WASTE YOUR TIME HERE! Worst customer service. read more

Doesn't deserve 1 star! I ordered a new phone with the intention of porting from Verizon! I now have 2 lines because AT&T won't move the installment contract to the ported number! Because I already have 9 lines I'm paying $75 for a tablet service plan now! This was completed in OCTOBER!!! FIX THIS! read more

I came here a few weeks ago to start a new account with ATT. After spending over an hour on the phone with their customer service today, I wanted to leave this review as I have to come to realize my experience was not good in this store. I requested help from Will, the manager (and person who originally helped me, hence why I requested him) upon my arrival when I came back to the store with necessary info needed to create account with ATT. Will instead had a young guy with long dark curly hair help me. While this new guy set my account up okay, he left out A TON of important information and details I needed as a new customer and new device order. He also set the wrong address on my account and misspelled said address. He left out a ton of trade in info (I apparently have to initiate this myself and get the box sent to my house.) He told me the crack on phone for trade in did not matter, however I was told other wise on the phone. He set out the farthest shipping date att has (over a month out!!) for new device. After calling the support they got the order placed with a shipping date a week out from order date. Way quicker, why is that? These are just a few things putting a damper in experience but I definitely won't be back in this store and disappointed in their lack of attention to detail and care for a new customer. read more

SCAM from AT&T stay away from them I'm writing this in hopes of dissuading anyone considering a switch from WHATEVER company they are using, to ATT. 1. They are dishonest to customers. 2. They will do whatever to get you out from your current provider with liars. 3. They don't do what they promised. 4. Once they got you and they can careless ,if you try to call them they won't answer any of your calls. 5. Your bill will cost 3 times more than what they promised. 6. They give you the fake quote to lures I will praying for them. read more

Staff was super helpful and friendly. Easily explained everything I needed to know. Sales staff wasn't pushy. My favorite AT&T store location. read more

I read some of the reviews on Yelp and was concerned about going but I was very pleasantly surprised. Beverly was very considerate and attentive to my questions. She did everything she could to do exactly what I needed and to listen to what concerns I had on a couple of subjects. She got my phone up and running, explained what I needed to know about what caused the problem. Helped me understand what I need to overcome a couple of problems and she suggested a terrific place to get myself some dinner when I asked! Big smiles from me and thank you Beverly. I actually know what I need to do now and dinner was great too. Ona read more

Yesterday I went in to go figure out a way to get more internet and increase my hotspot and Maria was THE most helpful person. We came out helped and happy with the absolute best deal we could have gotten. So thankful. Maria is the best. read more

**Skip to the bottom for recommended AT&T stores** For a corporate store with a lot of employees, not much gets done here. In the last three months we've been to this location no less than 10 times. Each time the employees abandon any support for my current handset. Instead they insist I upgrade to the S7 or IPhone 7 to remedy the call quality & lack of LTE data consistency. Sure thing, loan me your wallet and SSN to facilitate that. I have changed handsets three times after transferring from T-Mobile last November. It's always an Android, LG Flex 2 & two Galaxy S5(active & not so active). Maybe my employer provides bloated links and eats my ability to connect and call properly. Today I needed to change my data plan to include more, not unlimited, but buy two GBs. I was immediately brushed off to head my way to their kiosk. I see the limited eye contact is a great sign of customer service abilities. The female employee told me to go back to the kiosk and put in a twenty and it will add data. I had to ask for directions to said kiosk because it was recessed into a wall. That seemed to further iritate her. The kiosk would not take cash and could not find my account info. I would rather listen the the Verizon guy ask if I could hear him now for two straight hours rather than walk in here again. If you are reading this and have AT&T service, go to the Penn Square Mall location. They are friendly, fast and if you have to use the kiosk- they show you how to do what you want efficently. Or NW Expressway & Rockwell if you're more northerly situated. They have Josh, who is dynamite at troubleshooting & question answering! read more

Rick is an a hole. Hey dude, if you hate your job, go elsewhere. Sorry your life sucks, but don't be rude to customers. The people at this store are clearly uneducated and I feel bad for them. Proper training in basic manners is in order. read more

FALSE ADVERTISING!!! They took advantage of us with fake promotions for trade-ins . Never credited us the money promised. Carlos the guy who offered the fake promotions, didn't even have the nerve to meet us in the lobby to talk about it. Hid in the back room! Moving on to legal action after 2 months of the run around. The assistant manager Melissa was rude and obviously doesnt know anything about customer service and making things right. Taking advantage of people during Covid is a great headline for Brad in your corner. This location is terrible, please take your business somewhere else. read more

This place seems very shady...BEWARE Came in here to help my mom upgrade from an iPhone 4 with 8 GB to an iPhone SE with 16 GB. The female AT&T employee showed us the rose gold iPhone SE and kept pushing for my mom to get the rose gold 64 GB even though my mom wanted the 16 GB. The employee told my mom they would give her $75 for her iPhone 4, but at the end of the transaction she told my mom she would only give her $5 for the iPhone 4. I told my mom to keep her old phone and sell it on eBay since it is in a great condition and works great as well. My nephew wanted to buy a $200 speaker from here and the male AT&T employee told me they don't do military discounts on accessories. I let him know that I went to another AT&T store last week and was given 25% off accessories. They tried to tell me that it depends on your status (which I'm active duty) and branch of service. I asked him why they discriminate against branch of service and he tried to backtrack and say he was only referring to military status. I was then told that they only give military discounts at certain times. I asked him why a military discount was not offered on Independence Day which is a day we celebrate our freedom which is provided by those that serve in the military. He didn't say anything. I told my nephew we'd go somewhere else and that the outlet mall would have a bigger selection plus are offering 20-70% off. read more

Hey, Get Off of My Cloud! I've been in this AT&T store a few times with iPhone issues without resolution. Today I returned for assistance updating my software (that they couldn't do the last time). I dealt with it. After a certain amount of pleasant conversation -- the staff is nice and all of that -- I was told they'd have to clear my phone and download everything that was backed up from the Cloud. "Let's do it," I say. And that is when the embarrassed attendant confessed, "Sorry, our WiFi is down." WTH? I was polite and left the store, but will not return. I cruised over to the Apple store in Penn Square Mall -- I love the mall, seriously, I love it. At the genius bar they had a good laugh when I told them the WiFi was down at the AT&T store. "That figures," the genius said. "Why waste your time?" So the Apple genius accessed my cloud back up and and upgraded my iPhone. Yes, the Apple store is a crazy place, full of geniuses and the genius-dependent, but if you want support don't bother with the AT&T store. Go to the source. Bite the Apple. Perhaps you will also find a measure of inspiration or discover a new app that will change your life. That's what happened to me. How ironic. read more

did a trade in and they never gave us credit! so i have been paying way to much and should have gotten 2-300$ off with my trade in. they obviously don't know how to do there job and are ripping people off! read more

Walked in and waited 5 minutes or so, wasn't even acknowledged. They helped 2 people that came in after me first. When he did finally come help me, went to switch to my new phone, was told to turn it on and just do it. He then went to help other people. So I started, then I had a question but he's helping others. I told him I'm leaving to go somewhere where that will actually help me. He looked shocked and said I am helping. Really? read more

Not sure why this AT&T store has such terrible reviews. I had a pleasant experience here. My mom and I were told there were seven people in front of us and the wait would be horrendous and it only took 20 minutes to get help. The person who helped us was friendly and took care of everything we asked for on his iPad. It literally took him 10 minutes to resolve everything for us. It's also a really nice and clean store so that's a plus! The only complain I have is the annoying lady at the front who stands there to take your name on her iPad when you come in. She's not very nice because she kept insisting our wait would take a really looooong time even though we said "ok, we'll wait". It was in the evening around 5:30 P.M. and I couldn't help but think she wanted to leave early and was afraid ONE more person on her list would mean she would have to stay later than anticipated. We left the store at 6:00 P.M. and she was no longer by the door so I assumed she got home in time for dinner. I'd still come back here because the representative who helped us was quick, friendly, and very professional. read more

I have called this store (and about 3 others) every other day for about three weeks and is have never had someone answer. I understand they are busy, especially with the new iPhone just coming out, but seriously!? I've called right as they open till they close and have never gotten an answer. When I called AT&T customer service I was told that "I'm sorry I have no control over who answers the phones at our stores" an then got Hung up on. I would try to go in but every night I get off work early enough to the person who's name the line is in can't go with me. Ugh if possible try to use best buy to purchase new phones and whatnot it's not worth the hassle. read more

Went in for assistance with my bill....just wanted to understand it, not dispute it. Was met with hostility misinformation and just rude behavior. Accomplished nothing and left with a feeling of disdain for AT&T. read more

Came in after getting the runaround from att warranty services online and the Apple store. Zeke, a customer service rep, helped me out and went above and beyond to assist me. After a long and frustrating day, I really appreciated that he sat there and helped me figure out what to do about the issue with my iPhone. Thanks Zeke! read more

The service I received from the customer service agent was awful, on 04-12-2019, My fiancé and I came to the store to upgrade both lines, Mr. Rick was the assisting agent, my fiancé proceeded to ask Mr. Rick what was the difference between the Iphone XS and the IPhone XR, Mr. Rick stated to my fiancé all the phones are pretty much the same, hummmmm.... even I know that's not so, so moving forward, through the whole process Mr. Rick seemed very irritated, which my fiancé stated to him, "you must not be having a good day, Mr. Rick"s response was, "I'm not", Mr.Rick was frustrated because he had to transfer my photos, to him I had too many, Mr. Rick did not go over any billing information, (being we had purchased two new phones, paying 350.00 up front. Mr Rick did not sell my fiancé and I any attachments, when I asked about the the attachments, Mr. Rick states Amazon was cheaper, (He probably did not want me to ask the difference between the two cover screens) Mr. Rick also told my fiancé it would be cheaper for him to get his screen fixed on his previous phone, than upgrade, (bad business) moving forward, Mr.Rick also did not set up my fiancé iCloud or even mention to him that is what he going to have to do if he want to download any apps,Mr. Rick basically turned on service for my fiancee's phone and handed the phone right back to him and said done. Now, remember this is our first time having iPhones, therefore we are not familiar with the iPhones and what the phone all entitles, Mr.Rick should of had better customer service, my fiancée and I have been with AT&T for five years and have never received poor service, it's very disappointing, distasteful, and frustrating, hopefully Mr.Rick will not keep this attitude of his going, If so AT&T will lose customers. Mr. Rick did not want to help my fiancé and I from the time we walked into the store from the time we left... the whole experience was horrible, an apology would be nice!, coming straight from the agent himself,I don't know how many times Mr. Rick sigh"" during the process, probably ten times, and this I mentioned to him of why was he treating my fiancé and I rudely, no response!!!! Issue needs to be addressed.... read more

I have never been so excited to write a review. I've been an ATT customer for at least 35 years. Imagine what this company has earned from just 1 customer. Today, I stopped by this store to discuss the purchase of an iPhone 12 pro max. My current phone is a 10 max. I usually purchase from Best Buy, or lately, directly from Apple. I noticed very few cars in the parking area, so I thought it was a great time to go in. When I entered the store it seemed very calm and appeared to have around 6 customers. A very nice young lady greeted me and asked to check me in. I asked about wait time and, get ready, she said 2 hours. To me, this is completely unacceptable. The idea that I would wait for the joy of giving ATT over $1,000 was just ludicrous. So, I left. I'll purchase the phone from Best Buy or Apple. Now, I'm looking into my ATT agreement to determine if I can change service providers, after 35 years. read more

The people are very friendly but they don't provide the kind of service most people expect. I ordered a phone on Dec. 1st and was told the phone would be there in 7 to 10 days. Then I got an email saying the phone would be delivered between Dec 10th and 19th. Then I got another email saying the phone would be delivered between Dec. 20th and 24th. I am not counting on anything at this point. read more

ATT Central Customer Service HORRIBLE STILL ! Yesterday I was told I couldn't make 2 requests on the same call. Would have to call back to discuss a 2nd (very simple) request! ABSURD!!! read more

Regardless of what you are planning on accomplishing at this store...plan on spending at least 45 minutes waiting for someone to help you. Two of the three employees working today have been with the same couple since I have walked in. I would recommend going to the AT&T store in Penn Square Mall. Avoid this place unless you want somewhere air conditioned to sit in for an hour. read more

Tried to get military discount on an accessory and was told they won't do it on Independence Day

Went into this store to buy my Grandma a phone to send her because hers is broken and she is in a nursing home in another state. I have a Durable Power of Attorney that has been used for Drs and hospitals multiple times in the last 7 years, but the short red head manager decided it was not good enough for her. In her brilliant opinion a notorary stamp has to be embossed, so she refused to sell me a go phone and activate it for my grandma's phone number. Not like I was even asking to Bill anything to her account or changing a contract or service. I just wanted a phone activated so she would have one to use.The lawyer who notorized the document 7 years ago was was livid that some store clerk was questioning a legal document like she was a lawyer or anything. The ink stamp with the number and info is just as valid as an emboss for a notary and contains the date it expires. She asked me if it was the one filed with the court...wth. She thinks she knows something and knows nothing but how to make herself look like an idiot. Alicia is her name, is what I was told when I called back. Who knows if they will tell her what an idiot she is, but she should not have that position. The document was not questioned in 2 other AT&T locations. Penn square did not have stock, Rockwell did and could not have been nicer. Believe it or not She had the nerve to say, have your grandma dial 611 and add you to the account. What part of her phone is broken and she is in a nursing home does she not get? It my Grandma gets any service besides AT&T where she lives, I will have her change providers over this. I have to be able to do her business and if AT&T will not honor a poa because a store manager does not know what a notary stamp can look like, that is just ridiculous. read more

Earlier this year..... After working on our iPad and iPhone accounts to sync with data usage during a previous visit, we returned again to activate iPhones that were replaced. The manager then decided that she wouldn't allow us to update because our account only had part of our double last name instead of the full last name. She was quoting policy and etc. I asked her for a copy of the policy and she refused. I mentioned that we have not had this issue in the past and pointed to the assistant manager and other employees who have helped us before. She got very belligerent with us in front of our kids. She refused service and refused to activate the iphones. After asking pointed questions as to her refusal and unable to produce policies, she yelled at us and told us to leave. We called customer support and was able to easily take care of all issues over the phone. That was the last time I'll go to this store. The manager was short lady and with reddish hair. She was very rude, condescending, and unprofessional. read more