I have been trying for months to settle the issue regarding the iPhone 13 Pro Max I traded in for a 17 Pro Max with you. I've made numerous calls; I paid more than the agreed amount, yet you showed absolutely no regard for the problem. Check the call recordings--I stated that if this wasn't resolved, I wouldn't pay for either device. I'll just throw them both in the trash. It's been a total disaster in terms of customer service; you only applied two discounts, meaning I'm stuck paying for one phone while losing the other. The amount I've already paid is enough to have fully covered the cost of the phone. read more

Every time I've come here they are no help and so rude. I've gone multiple times and no solution. Horrible customer service.

I have been twice at this place, one for "full service" and today for "follow up". Service has been EXCEPTIONAL. Manoach and Janeishka work as a team and between the both of them took care of all my needs and beyond. I am very happy I am back with AT&T and so close to home too! Keep up the good work!! read more

Manoach Saint-Vil, was great and made everything very simple. He was also polite and explained everything in detailed in glasses and hearing aids. We went to other locations but this was by far the best. read more

I had to go 4 times to get my phone ordered. The 3rd time they had their door locked during business hours. They added on extra charges without my asking, they didn't give me a terms & conditions to sign (they signed it for me, apparently). They didn't confirm my email and all info was going to an email that was incorrect. Customer service was not helpful at this location. I called AT&T and they explained how this was NOT how business should be done. My phone loyalty person was very helpful, I just wouldn't suggest coming to this location. read more

I wish I can Leave negative stars!!! Service provided by Nayome was SUPER terrible & extremely unprofessional. I can't believe they hire people like her. Ps. she was not following CDC guidelines. Something should change. Ps. She kept flirting with some man named Jared right in front of me. Talk about awkward. How bout that? Like I said SUPER UNPROFESSIONAL ‼ read more

Hi, my comment keeps getting deleted, I have came to this store many times, and Alex was able to help me every time, such a sweet girl. I had went to this story today and this is honestly the worst store to go to now. I had asked if Alex was working and the employee had told me she got fired, this woman had a nasty attitude. Nayome was the employee that was trying to help me and she got angry and started yelling at me, her mask was not properly placed on her face, so all her spit from her yelling got into my eye. I will be switching to Verizon now. I had snapped a picture of her with her mask barely on. read more

AT&T Store - Nayome (employee who was rude and had her mask barely on) - Mobile Phones Near Me - Orlando, Florida

Scam Deceived Misrepresentation AT & T Wireless Service (Not Store) 12/26/23 Call with John, Philippines, AT & T offered to change my service to Bundle: Internet + Phone Service ($65 +$45 +0 for phone). As a teacher, I would get a discount as well as if placed autopay on debit card I would get another discount ($5). 12/31 Received Samsung S23 FE phone & activated it. 1/6/24 made an international call using WhatsApp. I received a text re: possible charge of $470.00 for phone call from AT & T. Called ATT & they offered me $15 International plan solution to retro fix that problem because I never requested to have international phone service on the phone. They explained it was the only option so I accepted to get ATT to remove $470 + international tax charges. 1/8 TC with ATT Re: phone not working. ATT stated no worries still under 14 day warranties/replacement period and a new phone would be sent, I would get a shipping charge and that is the only option they had in order to send me the new replacement phone under warranty was to set up a monthly charge of $36 a month on my new bill. I didn't understand, agent spoke to supervisor and was informed only way to send and approve warranty phone was in that manner but that I can call back, dispute it with them and my bank. 1/10/24 received new Samsung S23 FE under warranty, activated new phone and returned non-working phone via mail, confirmed AT& T received it. 1/22 Telephone call to AT&T re: bill issue, phone issue, lengthy call, was offered supervisor, never got a call back. 2/26 AT&T charged $902 on my debit card. Telephone call to AT&T, call with 2 agents, 2nd agent reversed the debit card charged, asked to pay only for the difference of the bundle service, internet and phone $129.12 (when bundle is supposed to be $86 a month). 3/4 credit was posted by AT&T on my bank and charged me only $129.12. 3/20 There is still an absurd charge of $902 by AT&T and AT&T plans on charging it again on 3/24 simply because AT&T agents/supervisor have not corrected the international call charges with their own charged solution of $15 charged to my account. PLEASE HELP. Thank you. Today I don't spent 4 hours: 30 minutes on the phone being transferred from one agent to another as I have spoken to a total of 14 agents/supervisor(s), spent 11 hours on the phone without any resolutions. Just now, I got transferred to another agent, total= 15. After all this, Vanessa, the supervisor, along with the "Resolution Team" Gene, stated the phone is under $23 installment plan or pay it off for $565.00 as a final bill because is under a contract (What???), the $902.40 International Phone Call is valid even after I used WhatsApp, I was offered and I accepted the International Call Plan but because the 1st free phone didn't work, they sent me another similar phone within the 14 day phone warranties/return policy (12/31 New Phone, new service, 1/8 Phone not working, 1/11 Replacement Phone; 1/4 New Bill, 1/4 International Call using WhatsApp + added International Calling Plan). However, AT&T decided to change the plan because a Replacement phone was being sent, and applied the International Calling Plan, according to supervisor Vanessa, to only cover the new Replacement Phone not the prior non-working phone provided by AT & T (absurd), nor just applying to the phone service provided by ATT (unacceptable). The call was released by AT &T, Supervisor, Vanessa, while I was requesting clarification, total=16 now. Total=17 now, agent calling agent to get to Vanessa. Speaking to NEW agent, very caring, listened carefully, trying to reach out to Vanessa, explained also she, NEW Agent is talking to her manager, took notes and has me on the line under the Loyal Department, waiting on Vanessa. Instead, Shay, Supervisor, took my call after Maya tried to help, and was explained that old phone and new phone were never under a free phone status, I would need to pay an installment for the unit each month and it would cancel out each month while in phone service with AT& T. Then, she explained that the International Call Plan was not applied to the new phone because the international call was pending in January but they billed me for both the international Plan and the call $470+ international taxes= $902 in January. Therefore, after speaking 11 hours: 30 minutes with AT & T with its various agents, I have received no resolution but to pay for the invalid charges: phone $565.00 + $902 for the international call. It all started as $20 bundle discount and now AT & T has charged me instead $1,467 for the phone service when all I had with them before was internet service for $65 a month without a billing problem. Again, please help me, this is wrong, a scam, I have been deceived and misrepresented. read more

So after reading all the good reviews here me and my husband decided to check the place out to get new iPhones. We took a 5 hour flight from Los Angeles why not... Upon arrival nayome helped us out she started hitting on my husband when I turned around to look at the phones. When I addressed her about her hitting on my husband she called me a cotton headed nini muggins and round house kicked me in the head . ("Ouch charley That really hurt" voice ) what a waist of a 5 hour flight I'll never go here again so rude !!!! read more

AT&T Store - Nayome aka Fiona - Mobile Phones Near Me - Orlando, Florida

I walked in the store and the first thing I was greeted by is this barfing cat. I am extremely shooken up about the entire experience. Definetly go to another AT&T store. read more

AT&T Store - I walked in and the first thing I was greeted by is this barfing cat. I am extremely offended. - Mobile Phones Near Me - Orlando, Florida

I wish I could give no stars. NAYOME the manager kept flirting with Jared in front of me and I was super uncomfortable. She also told me that she hates women who are on their period like wtf. I hope she gets fired. read more

I drove all the way from Texas to go to this specific AT&T store because I heard their service is unparalleled. Only to get there and have the manager Nayoma punt my grandma with Alzheimer's in the coochie and slapped my mom with a dirty shamwow. Service is terrible and I don't recommend anyone ever go here. read more

I really don't know about these people and what's going on but I really had a terrible experience at this store .. the second I came on no one said hi.. I was loooking at phone for 15 minutes without anyone saying can I help you. When I went up to an employee said " I bet your one of these losers on TikTok" MIND YOU I DONT EVEN HAVE AN INSTAGRAM MORE THE LESS A TIKTOK!! I was extremely disgusted!!! This lady had dark hair, she was brown at color. She did not have a face mask On as she was talking she would take it off every time! She Did NOT HAVE A NAME TAG! Awful!!!!!! I will be taking this to corporate his store is falling apart ! Shame! #FYP read more

I came in yesterday to get a new iPhone & one of the managers named Nayome Mooloo was helping me out. She said she would go to the back to see if they had the iPhone I wanted in inventory. I waited almost 30 minutes for her to come back. She had a thick, white color, substance on her forehead and her hair. SUPER DISGUSTING. She simply said they don't have the iPhone I wanted and told me to get out of the store. Really awful customer service. Nayome Mooloo should not be working for this company, very unprofessional, and I don't know what was going on in the inventory room but she wasn't looking for my iPhone. read more

0/10 stars from me...Don't shop here or bring any business to this so called "establishment" it's ran by the worst DM Nayome. She fired a great worker, Alex who never missed work and was let go due to feeling ill. Nayome was completely insensitive to the whole situation and decided to fire her. Alex had no choice but to close earlier than expected due to vomiting. Nayome chose to fire her no questions asked. Once again do not bring any business to this place. I highly suggest Nayome be let go for being so insensitive and incredibly unprofessional. Someone should also teach her how to properly wear a mask.... read more

Awful awful customer service. Some lady by the name NAYOME was so rude to me. I was honestly trying to switch from Verizon because of the high bill cost and when speaking to NAYOME, I don't know if she was having a bad day or something but she was incredibly rude to me. I demand NAYOME be fired because I felt disrespected and corporate should not have this employee working at this store. read more

UGH!! came to this place to change plans with my mask on obviously because i have severe asthma and not even 2.5 seconds in this worker called Nayome took my mask off and wore it as an underwear !!! she proceeded to dance around me singing Kumbaya with another person called Jared. at this point i thought the were doing a Satanic ritual and ran outta there !! DO NOT COME HERE read more

I came into the store because my phone wasn't working. This raccoon built young lady approached me, I believe her name was Nayome, and told me to get the (profanity) out of her store because I had my pet ostrich. Like WTF it's 2020 let me have my ostrich! Then she proceeded to slap my meemaw in the face for asking how to fix her Nokia. My ostrich and meemaw are NOT satisfied with the quality of care we received. We will be taking our business elsewhere. read more

I was the only one in the store and Nayome was checking me out. You can tell she didn't want to be there with rolling her eyes at anything i asked. And she wasn't wearing a mask and when I asked her why she wasn't wearing one she told me "Corporate is stupid. I'm not wearing one and looking stupid like them." I just shook it off cause I was leaving anyway, but still thought that was very rude. As I was waiting for my card to process this guy Jared went behind the girl checking me out and held her waist and gave a couple kisses on the neck. I felt so uncomfortable! I grabbed my bag and dipped. Never going back to this store EVER! read more

WORST AT&T EVER! The DM that was there at the moment was assisting me in switching over but when I told her I was still in my contract she just exited out of everything, and told me "this was a complete waste of my time. If you want to switch over make it easier for us". she was completely rude and unprofessional, as to why someone works here is beyond me. She was just nasty, disrespectful. After i told her that I didn't know she told me I can just stay leave her store. She kept bothering me about the damn at&t tv service after i repeatedly told her NO, but she's so money hungry she doesn't seem to care. Worst employee ever. read more

If I could give a -5 I would. The staff at this location, to be specific, the managers mess around with one another and also mess with their employees. And by "mess" I mean screw/fuck around with them on an intimate level. read more

Terrible service especially from Nayome... I used to LOVE this store when Alex was working there she always informed me on the BEST service plans that would work for my family. Decided to not stay with AT&T. read more

I'm not gonna get on here and give a fake review but it's upsetting that corporate has not done anything about this situation. The manager Naomi or Nayomi insensitively fired a girl because she wasn't feeling well. There were many alternatives that could've been taken. As a manger it's your job to deal with these types of situations, if your employee is not feeling well drive to the store and do YOUR JOB, or you could've asked Jared since you both are obviously very close. As for corporate it's upsetting to know that you do not value your employees and you don't take the necessary steps in order to support and protect them, especially in a time like this. read more

I walked in there a year & a half ago with my cat & turtle then Nayome punted my cat & S H A R T E D on my forehead she cackled & Seth Roganed me out of the store read more

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Esta tratando de hacer una orden de teléfonos el sistema supuestamente mente no quería hacer el cobro, le digo al muchacho que me ayude hacer la orden directa por el teléfono se hace el loco y me dice que a ellos no le pagan horas extras. Mal servicio y mala actitud. read more

While just on a simple trip to get my iphone fixed, a manager named Nayome, who was hiding underneath the service counter, grabbed my ankles and absolutely yeeted me from where i was standing, then proceeded to punch the absolute dog shit out of my kid, Shes only 2 months old and can't fight very good. it was very rude. Overall a good trip tho. read more

I needed a new phone so I visited your store since it was on my way to work. I asked the girl "Nayome" there, what she thought could help. She reached down and pulled out what appeared to be an iphone out of her crotch and tried to hand it to me! She then yelled out, "this is the new iPhone red, bitch". Please see into this, I dont think bloody and clotty phones are a good selling point for this or any of your other at&t stores! read more

Please fire that nayome lady. She was terrible when I went to the store and didn't help me out at all.

I walked in the store hoping to get a new phone with a case but I sadly had to bring my pet rattle snake cause I needed to take it to the orthodontist that day. As soon as I get there I'm rudely greeted by this strange lady who goes by the name Naomi or something, either way this sack of potatoes wasn't wearing her mask so my snake was getting sprayed by her disgusting venom. It was like a sprinkler watering the plants. So my snake had be so disturbed by her presence that he jumped out of my neck onto her chest and tried to turn her into a snake like the vampires she started fuming and threw my poor harfer across the room and he started crying. The manager came out to ask what's wrong and realizes it's Naomi, I have a feeling they slept together because of the look they gave each other, the manager was disgusted at her for some reason and left. So Naomi got so mad she threw a phone case out the door and picked up my poor harfer by the neck she snatched my weave and dragged my like a body in a duffel bag all the way to my car with harfer. Poor harfer had his appointment soon at the orthodontist and then I had to take it to the dentist for a check up. End of the story, Naomi clearly wants the corona and hates living things. (I think the reason she hasn't gotten fired is because she is sleeping with the manager) read more

A girl name I think it was Naomi Nayoma Nayome something like that gave me service and I wish I never went in her whole attitude was terrible and just seemed very angry. read more

Terrible service. Employee said she would call the cops on me. 10/10 do not recommend. Also was not wearing a mask properly!

the employee nayome that works at this establishment yelled at me and told me that she could not sell me a new phone plan because her boyfriend jared (i think he also works here) said that he thought i was pretty! this is unacceptable! i should have called the cops! i hope she gets fired over this! read more

I walked into the store and nayomi was giving the manager a blowey in the middle of the store for an extra .50 cents an hour, I mean I didn't leave but cmon I would expect that at Verizon but not here read more

Nayome is disrespectful and fired the best employee because she was throwing up for her bad cramps like I'm sorry are women not allowed to work because of how painful their cramps are ??? She should of been professional and said go home rest and come back next week but if it gets serious get urself checked and bring a doctors note u don't just fire them smh lost a customer I'm switching to Verizon read more

Im from Los Angeles and came to visit my mother and wanted to surprise her with a new phone so I came to this store and a girl named nayome gave such bad service. Instead of helping she was eating a hotdog with no bun. I mean who does that.. while she was eating she winked at Jared and left to the back with him. NEVER CAME BACK. I think she's still back there with him as I'm typing this. I think Nayome should get fired. read more

I wish I could really give negative stars! As the manager was helping me out she made me wait 50 minutes as she went to the back with Jared and had sex! I could hear it all too. So terrible read more

0/10 stars! So I went in one day to this store and as soon as I walked in, I could smell something terrible! It smelled like a swamp ass. Next thing I know this girl named Naomi greeted me with a " hola nino" which was really disrespectful and scary because I'm Latino. As she said that, I got a wift of her breath and it smelled horrible. So horrible my wig flew all the way to the moon and sizzled my eyebrows and eyelashes off. So there I was bald head In this store. She then called me a pendejo and farted on my leg and cartwheeled to the back room. I was so confused and still bald with no eyebrows wondering why is she so rude. Then some old lady fart whispered in my ear and said " she is sleeping with Jared the manager". Then she comes out, tackles me, punches me in my bussy, and throws me all the way to the moon with my wig. So rude. She should get fired cause now I'm stuck on the moon!!!! read more

AT&T Store - Me stuck on the moon bald - Mobile Phones Near Me - Orlando, Florida

I visited this establishment five minutes after opening because i was having issues with my phone but after seeing this heavy set/lumpy lady with half her saggy titie hanging out coming from the back wiping her mouth looking like she just ate some greasy chicken with white sauce of some kind. I turned right back out that door, not today i said. I knew then this was an unholy place. She didnt have a name badge so i dont know her name but she looked like a Naomi. I dont know what kind of business is going on at this store but stay away! read more

I went into the store wanting to update my phone. I currently have an android and was looking to get an iPhone. The woman working, Nayome, reeked of vodka and was slurring her words the whole time. I was wearing a black lives matter shirt and she proceeded to scream in my face at the top of her lungs saying how black lives dont matter to her and she hates all black people! I told her I would take my business elsewhere bc I was so disgusted by her hatred and thats when she ripped one of my fake eyelashes off and ate it and said "mmmmm crunchy" I stood there in complete shock and thats when she ripped my other eyelash off, put it in her pocket and said "this one is for Jared" I will be switching to Verizon ASAP! read more

One of the workers named Naomi punched me in the face called me a faggot and then pissed herself and threw the Pee on me. After that she ran to the back room screaming "I am about to go get dick down by Jared". She also proceeded to pick up a roach that was on the floor and eat it. I am completely disgusted by this behavior and I demand that she is fired. However the employee named Alex was very helpful. read more