A five star rating for a T-Mobile store? When compared to other T-Mobile stores which I called or…read morevisited, this one was by far the best. I was able to speak with someone immediately, on my first call attempt. They explained how they could change my plan, and discussed the phone promotion incentives. We were assisted immediately when we arrived, Anthony was polite and professional. He changed our phone plans and offered the phone promotions to which we were entitled. He switched our SIM cards and we were operational immediately. Then he had to call in to T-Mobile support to change our billing rate. He said he could do this without making us wait in the store, which we appreciated. About 30 minutes later, we received a text that our plan changes were complete. He was very helpful, patient and customer service centric. Compare this to T-Mobile in Millbury (separate review coming). We spent 30-minutes with their customer service person. She reviewed our plans, and offered the phone promotions. We were ready to move forward. She went to check if the phones were in stock. When she came back, she said the manager would not approve the promotion. We left - not a good experience! And lastly, compare this to my call with T-Mobile Auburn Mall. They said I couldn't change my plan in the store (incorrect) and that I had to call customer service. Your experience may vary, as I've seen some negative reviews, but based on our one experience, this store was far better than any other T-Mobile or Sprint stores we've used.

Went to tmobile in Uxbridge Mass. Robert and Pierce were so helpful with my upgrade. Made sure…read moreeverything on my old phone got transferred to my new phone . Showed me how to use my new phone. Answered all my crazy questions in a polite manner. Told me to call them of I have any problems. I got excellent customer service from the both of them. Robert and Pierce if this review ever should reach you, I want to let you both know that tmobile should value you both. You guys were awesome thanks for all ypur help and meeting my needs. I usually go to tmobile in Smithfield RI on Rt.44 and I have never been treated well there. Uxbridge will be my new go too store for my needs. You boys rock!!!! Thanks so much. Jcorio

I'm sorry to see that Pam had a bad experience here. I've visited here a few times and have always…read morefound the staff to be helpful and friendly. We did purchase a couple of phones here and the associate took the time to go over the basics (our first smart phones) before sending us on our way.

The manager dealt with a very inappropriate person who was cursing at and attacking her. He came…read moreback with flowers and an apology while she was helping me. She handled the situation with grace and kindness. I've always gotten great customer service. I appreciate the whole staff. Great work!

My rating is O because just cause your the owner to the store doesn't give you the right to be…read moredisrespectful and yelling on top of that in front of my child just cause I went in there and asked a question I didn't no the answer to and you treated me like I was stupid or maybe your just disrespectful to women I don't recommend your disrespectful service to anyone

I accidentally dropped my cell phone, sustaining a small crack! Yikes. I went to this cell phone…read morestore, right in my neighborhood. The proprietor told me a new glass for my phone was $80 minimum. He then showed me a glass he placed on the glass that was cracked. It fit perfectly, and protected phone. I said ok, how much. He said, "On the house." Good people are everywhere, they are quietly helping others. Thank you HITec.

Super helpful. Came in shortly before closing. They were helpful and competent. They switched two…read morephones from att to tmobil.

AJ was thoroughly helpful and knowledgeable about what needed to be done to make the change from…read moreAT&T. We will save an incredible amount of money. Could not ask for better service.

I've been going to Marconi Radio in Beverly for years, and my most recent visit was another…read morereminder of why I keep coming back. This time I brought in my MacBook to have the battery replaced, and as always, the service was exceptional. Tony greeted me with a smile, took the time to explain everything, and had my computer back up and running in the time it took for me to stroll down the street for some lunch. Whether you need a cracked cell phone repaired, a computer fixed, or even a remote starter installed before another cold New England winter, Marconi Radio is my first choice every time. What I appreciate most is that you're treated like a valued customer, not just another transaction. The Linares family has been serving the community for decades, and it shows in everything they do. It was also great to see Tony's son, Anthony, now working alongside him and continuing the family tradition of outstanding customer service. Hats off to the entire Linares family. Marconi Radio has earned my business time and time again, and I highly recommend them to anyone looking for honest, knowledgeable, and dependable service.

I love this place! I recently had my son's 14 Pro screen repaired here. Worked with Tony & he was…read morejust terrific! He was very competitively-priced. He even has a six month warranty against factory defects (not accidents) on the new screen. No appointment needed, but get there about an hour before closing. He repaired it very fast, too. When I inquired about a first time customer discount, he offered me a FREE tempered screen protector! Tony even programmed the new screen so my son wouldn't receive that annoying message, "this is not a genuine Apple part"! There's also a Burger King right across the street, so you can enjoy a Whopper while you wait! Parking is very easy, too. Just park in the driveway on either side of the building or just park at Burger King . This is a 2nd generation family business that has been in business for 46 years! There's a reason for that & it's quite obvious that it's because of the phenomenal service they offer!

The service was outstanding. My AT&T account questions were patiently answered and concerns I had…read morewere resolved.

This is a great place to purchase a new phone if you need AT&T service. They helped me get a great…read moredeal and were more than helpful in setting me up the with what I wanted. Glad I chose this store and will continue to give them my business. Nice people!