The folks here are super friendly and helpful. Walked in and helped immediately. Received answers…read moreand left. They had the phone in stock we needed and offered the best upgrade special!

I ordered a phone online and had a delivery issue. Angel fix my issue. He had the phone I wanted in…read morestock. Great customer service!!

Terrible service. Arrived to drop off equipment and waited nearly an hour before someone approached…read moreme. When I was finally greeted I was then asked to drop off equipment at local UPS store, about a mile or so away. This is why you're losing subscribers Spectrum. Do better!

I would rate this a zero if I could. I turned in my equipment because I found a less expensive and…read moremore reliable internet service. When I asked about a prorated bill I was given a number to call. It took over 20 minutes to get an answer. The rep was relentless in trying to get me to stay with Spectrum. He put me on hold a couple of times and each time the deals just kept getting better and better. I had already made up my mind and just wanted a simple answer which turned out to be no Ironically about an hour later I received a text message about a service outage affecting my area.

I spent hours with T Mobile support because my phone would allow me to send or receive calls or…read moretext from some numbers. They had me do things over and over again and finally turned my phone into a brick. I could not use it at all. I took it to the T Mobile in Ellenton and told them what happened. A young man took my phone and within minutes he handed it back and it was fixed. I would recommend them to anyone.

Horrible service!! Don't waste your time going to this particular store!! The employees lie to…read moreforce you into buying protection for your phone, 100% TOTALLY NOT TRUE!! Don't believe it, google it! Also tried to lie about the purchase price of a case! The employee Jacob also ordered the wrong phone, and now I have to wait for it to arrive and return it!!!! Then when I addressed all my concerns w the manager Orlando, he also lied right to my face to cover for his crummy employee Jacob. Trust me, do yourself a favor and go to another t mobile store, cause this location is a joke! Shame on them for being liars and taking advantage of people!!

I have never waited this long even any doctors office and all of my 6+ decades...... I've had…read moreshorter stay's at hospitals.... Then what it takes to wait in line here...... this is the most ignorant business ran backwards.... They should only take 8 appointments a day as they sit for an hour with each person........ I would definitely find another provider. I've been with this company since way way way back 30 years when I was with Sprint.

From the owner: Visit the T-Mobile store in Bradenton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4513 14th St W Ste 203 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.

It's nice to see that a couple of people had good experiences. I don't know if these are Verizon…read moreemployees or their family members, however, I believe 1 or 2 of them. The fact that someone is impressed that a Verizon CSR transferred the data from one phone to another sounded great until you hear that Verizon charged them for that service! That's ridiculous! It's also nice to hear that another person empathized that customer service jobs are hard, if that was a real review. The other good review I saw was a person who was purchasing a few things and the CSR was helpful with that process.... of course, let's keep that commission rolling in. There were so many bad experiences and I truly hope this doesn't sound like I'm trying to one up any of them, because all of those experiences are horrible and deserve to be told and read. Here is my experience which is so difficult and disgusting to tell still upsets me. Today started with me looking for any Verizon store to visit other than Cortez Rd and 14th Street. After being there with my husband and kids for hours to open a 5 cellphone business account, in-car wifi, house & business wifi, as well as home & business landlines. I was then told it was taking a long time due to their computer issues. I was then told they couldn't set up a business account for me, even though my business was verified through my sunbiz.org account. I was then told by the manager (I don't remember his name, but I remember that he had tattoos, because we were complimenting each other's tattoos when I first arrived), if we couldn't finish in 10 minutes I would have to return the next day because it was closing time, even though we had been there for over 3 hours. Due to the stress of that, my husband noticed signs from me that an epileptic seizure was coming on. Seeing as it was 8:01pm my husband was told that if he went outside to get my rescue medicine, they wouldn't let him back in with it. OR... I could go outside alone walking on the concrete and hope that I would successfully navigate around the concrete parking bumpers without having a seizure and/or serious injury. So obviously we left and I due to the extreme stress, I had a seizure in the car. Then, 2 days later we went to Verizon in Sarasota. We thought that we had a great experience there, and though it wasn't great, it was good. However, I never got a lot of the features that I was told I was getting. It's very sad. You guys are the McDonald's of cell phone companies, you can have the worst customer service, charge a lot, and not care about the hard earned money that your customer's give you, because no matter how many customers and respect you lose or how many people you upset. It will never be important enough to you or enough customers to put you out of business. That's why you will never change or follow through with your empty promises. Hopefully, Yelp is correct and I will find a. CSR in Palmetto who will actually care and help.

Great Internet use and ability. Great service at the store and call centers. A happy customer with…read moreMetro.

I AM not Happy at all! Can't even get anybody on the phone! I pay 70 a month! 70 is supposed to be…read morefor unlimited! Well that is not true that is actually false advertisement! Now I can't watch movies cause 35 gigs are gone! Not the way to do good business!

I've never had a good experience at this location in decades of trying. The store sits at…read more1313Cortez Road W in Bradenton and advertises that you can "schedule a visit" to be prioritized in the queue. Don't believe it. Even if you arrive early and stand outside in Florida's oppressive heat before they open, there's no guarantee you'll be served first. On my latest visit I was first in line and tried to check in, but the kiosk was out of order. Staff said they'd "take care of me" but proceeded to serve everyone else instead. They processed quick bill payments and ignored the fact that I was there to purchase a $700 piece of equipment. The lack of customer service is shocking. Employees seem indifferent to customers who aren't there to pay a bill. There's no apology, no sense of urgency, and no communication. This isn't an isolated incident--it's been this way every few years when I've given them another chance. The store may have a convenient location near Best Buy but convenience doesn't make up for being treated poorly. After decades of hoping for improvement, it's clear that customer service simply isn't a priority here. I strongly recommend taking your business elsewhere. Time to go over to Best Buy.

Andy was a great representative. He answered all my questions and dealt with all the problems I was…read morehaving. I was very pleased with the service he provided.