My family upgraded to iPhone 17 on a promotion and my son and finance went in to the Parrish…read morelocation of AT&T and the sales person added all kinds of charges to there phones numbers which brought our bill to $354.00 (excessive) and also charged for an accessory and didnt tell him . he did by other accessories and paid for those at the time so why did they add a charge of $9 to his monthly bill. He tried to return within the time frame and was told he couldn't . I called The general manager Kyle's and she was useless and didnot really want to be bothered with me. i would never deal with a customer like this. I asked for the corporate phone number and she transferred me to regular customer service. The salesperson who helped my son is no longer there which is good but in another location. Watch your bills and review carefully!!! $354.00 is excessive . D. Petersen

This store ripped me off. Told me one thing Bill reflected otherwise. Went in talked to Max the…read moremanager and he basically laughed at me.

I've never had a good experience at this location in decades of trying. The store sits at…read more1313Cortez Road W in Bradenton and advertises that you can "schedule a visit" to be prioritized in the queue. Don't believe it. Even if you arrive early and stand outside in Florida's oppressive heat before they open, there's no guarantee you'll be served first. On my latest visit I was first in line and tried to check in, but the kiosk was out of order. Staff said they'd "take care of me" but proceeded to serve everyone else instead. They processed quick bill payments and ignored the fact that I was there to purchase a $700 piece of equipment. The lack of customer service is shocking. Employees seem indifferent to customers who aren't there to pay a bill. There's no apology, no sense of urgency, and no communication. This isn't an isolated incident--it's been this way every few years when I've given them another chance. The store may have a convenient location near Best Buy but convenience doesn't make up for being treated poorly. After decades of hoping for improvement, it's clear that customer service simply isn't a priority here. I strongly recommend taking your business elsewhere. Time to go over to Best Buy.

Andy was a great representative. He answered all my questions and dealt with all the problems I was…read morehaving. I was very pleased with the service he provided.

We did the 55 plus plan, or at least attempted to. The internet device doesn't work and is being…read moresent back. Way goo much time and effort cancelling our old plan. A really,really bad experience. I should have stuck with Boost at 40 per month inclusive of garbage fees which AT&T will charge.

Horrible service!! Don't waste your time going to this particular store!! The employees lie to…read moreforce you into buying protection for your phone, 100% TOTALLY NOT TRUE!! Don't believe it, google it! Also tried to lie about the purchase price of a case! The employee Jacob also ordered the wrong phone, and now I have to wait for it to arrive and return it!!!! Then when I addressed all my concerns w the manager Orlando, he also lied right to my face to cover for his crummy employee Jacob. Trust me, do yourself a favor and go to another t mobile store, cause this location is a joke! Shame on them for being liars and taking advantage of people!!

I spent hours with T Mobile support because my phone would allow me to send or receive calls or…read moretext from some numbers. They had me do things over and over again and finally turned my phone into a brick. I could not use it at all. I took it to the T Mobile in Ellenton and told them what happened. A young man took my phone and within minutes he handed it back and it was fixed. I would recommend them to anyone.

I had the pleasure to buy a new phone from this store they are very professional and off good…read moreprices. I have miss Yasmin Help me she was a pleasure to work with definitely recommend coming here.

I came here and got both my phones glass repaired here in Tampa... very reasonable and professional…read moreplace! They had all supplies available and barely any time waiting... even with my phone which is actually one of if not the best on market.

I went to the store for a phone upgrade since my phone was 5 years old. Rafael greeted me at the…read moredoor before I even entered the store. He was very friendly and professional and he worked hard to get the best deal for my wife and I. We left the store with two new phones and were very pleased with our total shopping experience.

We visited the Verizon Store in Palmetto at 685 10th St E. to trade up I phones. We were helped by…read moreDrake B. and we could not be happier. He took the time, a lot of time, and he kept on going through all the steps until our phones were duplicated. He went as far as walking to the parking lot to verify that my phone was correctly paired up to Car Play. He explained in detail the itemized bill and gave us his mobile number in case we had questions once we arrived home. During the entire transaction Drake maintained a high level of professionalism yet he stayed personal and pleasant. Thank you Drake.

Very frustrating experience. Still dealing with random glitches way more often than expected where…read moreyou have no control over the screen that I paid to repair, like can't even hang up a call or barely get your phone to restart because the screen won't detect any use or tapping happening so it's basically useless until you can kill the battery or hopefully get it to snap out of whatever faultiness it is going through. Even getting the repair done was misleading and annoying. The repair shop employee or owner was not true to his word on when it would be done, blaming the parts that were received and taking no responsibility in ordering the wrong parts. Very bad communication! I called him multiple times from my dad's phone and e-mailed, as he was supposed to keep me updated via either source and never did and only called back very late in the day like right before closing. Had me come to pick up the phone only to tell me once I arrived that he had just opened the parts received and realized he couldn't do anything. He said I would have to come back, but to try to be a big sport and make up for the inconvenience he said he would throw in a plastic screen cover. Once he was actually able to get my screen repaired, & came back begrudgingly to pick it up, he said the wrong phone screen cover arrived, again taking zero responsibility and not seeing how ridiculous he sounded. He told me I could return once again to get that once he re-ordered - had nothing in Stock. I declined, as I would never want to return to this establishment ever again! Still receiving random and kinda frequent issues with my screen functioning normally makes it all the more maddening that I put up with this process in the first place. Should've bought a new phone! Save your money for that & skip the nonsense in doing business with "I-Fix-A-Phone" because they barely do!

We took 2 brand new iPads 10.9 that needed screen savers & cases! And 2 older models that needed…read moresome major repairs! All together it cost under $200 dollars! I would recommend this businesss anyone in the local area even if you have to drive 5-10 miles he will make it worth your time & money!

The service was great and even when the store got busy they still got the phone fixed. and the…read moreprice was right. very happy with the repairs and the service was top notch! And recommend what case and screen protection to use like I said very happy with the service today thanks again