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    AT&T Store

    3.2 (9 reviews)
    Closed 9:00 am - 7:00 pm

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

    The staff is friendly, knowledgeable, and very helpful. They have a large assortment of phones, TV packages, alarm system and internet.

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    Ask the Community - AT&T Store

    Verizon

    Verizon

    2.3
    (3 reviews)
    10.8 mi
    Available by appointment
    Shipping

    Please do not go to this store. As other reviews have said, they will nickel and dime you and…read morecharge more than necessary. I went in around September planning to pay off my current phone and use it as a trade-in to upgrade to the iPhone 17. The woman helping me told me it might be hard to get the trade-in approved and suggested I open a business line instead. She said that if I moved the device to that new line, I would get promotional credits toward a new phone. She also told me that the phone insurance was mandatory and that I would not be able to remove it for 60 days. She said I could call later to have it lowered. I later found out from a friend who works at Verizon that she only added it because after 60 days, her commission would be safe. By the time everything was done that day, I paid about $797. That covered paying off my old phone, taxes, and several fees, including a setup fee. The only thing she actually did was open the box. A month later, my phone bill went up by about $200. That was when I learned that almost everything she told me was untrue. There were no promotional credits for the new phone. The only credit I received was a partial one for the business line. I was basically paying full price for the new device and the new line. On top of that, the next bill had nearly $150 in fees that looked like they were charged twice. If you can, go to the Verizon store in Foley instead.

    I came from out of town and got my SIM card replaced and was charged $50.99 for it. I ask why it…read morewas not covered the associate said well you can get a replacement phone for $99. you don't want to pay that. Verizon customer service is having me call to get a refund because it was a billed charged and I paid at the store. I'm beyond frustrated as to why I was charged $50.99 for a SIM card!!!

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    Verizon

    Verizon

    2.1
    (11 reviews)
    16.0 mi

    The customer service here is an absolute JOKE. I arrived 1hour and 22 min before closing with my…read morehusband because we both have Verizon. The ONLY reason I showed up here was because my husband needed help with understanding why he wasn't receiving emails to his phone and the signal to his phone and mine was blocked (he has a business account) and not to mention it blocked us from logging into our Myverizon account. We spent 1 hour at home trying to figure out why by calling our internet provider and they said it was ok and that it was more than likely a technical problem with our phone company. Immediately as we walked in there was ONE person there to help. He was helping 3 people set up their phone and when he looked up at us he said "can I help you?" When we explained he cut us off before I could say o didn't have signal and said " call 611 they can help that isn't something I can do" again. With WHAT cell service and we ended up going over to a phone repair place where he let us borrow his phone so we could call the company and them fix the problems in less than 10 min. When we were asked "why couldn't they get you at a store" we asked them the same question because the gentleman behind the counter could have easily called and it would not have taken anything. Anyways. Today, I changed my business account over to a different company because I am not going to be treated by a cell company that I pay good money to poorly and brushed off like I did not know what I was talking about. I'm not electronically incompetent. I have my own business and trusted this company to help me fix any issues I couldn't fix on my end. Thanks to the guy behind my counter I moved cell companies and my entire business account lines over to I'll gladly take an hour of my day to switch everything over because of ONE person being rude because 1 hour before close or 5 min. Customer service is EVERYTHING. Thank y'all for reading.

    Faith at this store was exceptional. She was friendly, knowledgeable and professional. She was…read moreable to accomplish in 20 minutes what the customer service phone folks were unable to do in two months. She is an asset to Verizon!

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    Verizon

    Verizon

    2.2
    (19 reviews)
    47.1 mi
    $$

    I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

    Had an issue with my old phone and decided to just go to the store real quick and see if they could…read morefigure anything out. BAAAAAAAD IDEA! Ended up paying for an upgrade ( no big deal) phone came into the store the following day. after 45 minutes of waiting for what should have been a pick up and go..., turns out they were selling me a refurb owned by another carrier. so they couldn't activate it. displeased I walked out of the store and nicely told the male and female employee to call me when a new phone arrives. Female employee followed me out side asking me to come back. I told her that I couldn', I have to work. her last words were "F it! we'll just keep your $ then. better luck next time" I left, only to return about 45 minutes later to grab the case and screen protector I purchased. I walked into the store and simply told the gentleman that I'm back to pick up my products I purchased. After both male and female employees rolled there eyes at me, I walked to the desk where MY purchased case and screen protector were and grabbed them. female employee " Excuse me! don't take anything off our Fing desks, and the male employee took them away and wouldn't give them to me and things escalated pretty quickly when fat boy started running his mouth. It's a small town and karma never forgets. Great job to all the mouth breathers that work at the Russel wireless store on N Ferdon. Keep up the good work. Y'all are special.

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    AT&T Store - mobilephones - Updated July 2026

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