Took 4 hours to try to get a new phone activated until closing time and rushed out the door with a…read morephone that we couldn't get into (they put in a new passcode without us knowing). Since it was after hours, had to spend a few hours on the phone with verizon tech support to get into a phone we just activated. Next morning, we came back to the store to see if they could get our old data transferred from the old phone that they kept, but a different person claimed it was already wiped. A day later we were told it had not been wiped after all. No one could get their story straight on whether our old phone had indeed been wiped or not (a phone that they kept with credit card and other personal info stored). After another couple of hours, they still couldn't transfer the data and blamed the poor wifi connection.

The staff here is totally inept and incompetent! Stay away from this store at all costs. I should…read morehave just called 611 to order new devices. Store ordered wrong devices! No contact when devices arrived! Nobody answers the phones there! Automated answering service hangs up on you! Two hours to pick up already paid for devices! Employees at store had to make dozens of calls to Verizon and get situation handled!

customer service was awful i sat down for over 30 minutes waiting for my turn! another employee…read morecomes in amd sets up but never says can i help whos next or anything like that. instead another woman just walks right in and goes right up to him for help and he helps her while ive been waiting the whole time!!! i got up amd left!!! not good customer service and i dont recommend going there

I want to give a shout out to Ashley for getting my phone up and running again. She was so nice to…read morework with and fixed it in no time!

We have not able to use internet during day going on a week so far and you can't get a person to…read moretalk to about it.

Frustrating best describes trying to get help with my moms new 4g modem, they give you a new one…read morethat will not activate. I spend an hour on the phone for them to give me an additional number to call. It should not be this hard just to talk to someone who can help.

I had an ongoing problem with my bill for months. KileyLangston spent hours working to solve it…read more She was able to get it resolved. I want to thank her for her dedication!

I'm absolutely blown away at the customer service we received here!…read moreMy family and I needed to get new phones and my aunt wanted an iPad. Greg & Trevor went above and beyond to get us situated with new technology and gave us an amazing deal! We had be ready to drop some money and Greg the manager ended up saving us quite a few bucks which was greatly appreciated because every single dollar counts nowadays.. If you or your friends or family have any questions or need to get a phone I highly recommend you coming to this Verizon and requesting Greg! You will not be disappointed! Thank you Verizon for having such an incredible store and thank you Greg for making a slightly stressful move go seamlessly. Truly a blessing to have a manager which has excellent customer care. We will be back and I will be recommending all friends and family to this store!

The customer service here is an absolute JOKE. I arrived 1hour and 22 min before closing with my…read morehusband because we both have Verizon. The ONLY reason I showed up here was because my husband needed help with understanding why he wasn't receiving emails to his phone and the signal to his phone and mine was blocked (he has a business account) and not to mention it blocked us from logging into our Myverizon account. We spent 1 hour at home trying to figure out why by calling our internet provider and they said it was ok and that it was more than likely a technical problem with our phone company. Immediately as we walked in there was ONE person there to help. He was helping 3 people set up their phone and when he looked up at us he said "can I help you?" When we explained he cut us off before I could say o didn't have signal and said " call 611 they can help that isn't something I can do" again. With WHAT cell service and we ended up going over to a phone repair place where he let us borrow his phone so we could call the company and them fix the problems in less than 10 min. When we were asked "why couldn't they get you at a store" we asked them the same question because the gentleman behind the counter could have easily called and it would not have taken anything. Anyways. Today, I changed my business account over to a different company because I am not going to be treated by a cell company that I pay good money to poorly and brushed off like I did not know what I was talking about. I'm not electronically incompetent. I have my own business and trusted this company to help me fix any issues I couldn't fix on my end. Thanks to the guy behind my counter I moved cell companies and my entire business account lines over to I'll gladly take an hour of my day to switch everything over because of ONE person being rude because 1 hour before close or 5 min. Customer service is EVERYTHING. Thank y'all for reading.

Faith at this store was exceptional. She was friendly, knowledgeable and professional. She was…read moreable to accomplish in 20 minutes what the customer service phone folks were unable to do in two months. She is an asset to Verizon!

Poor customer service and high prices. Been with them for over 25 years, however the prices and…read morecustomer service is poor.

On Thursday i went to Verizon on 9th ave in Pensacola,FL. I have been a customer for over 4 years…read more My bill is always over $200.00. I asked the man could he help me? I jyst wanted the microphone on my text box and he said it would cost $25.00. He refused to help me explaining that is their new policy. Oh, and you would get 24 hour support. I left stunned. I have shared my experience with everyone. This won't matter today for Verizon but it will matter. Customers are the ones that pay your employees. Shame on Verizon!

I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

Had an issue with my old phone and decided to just go to the store real quick and see if they could…read morefigure anything out. BAAAAAAAD IDEA! Ended up paying for an upgrade ( no big deal) phone came into the store the following day. after 45 minutes of waiting for what should have been a pick up and go..., turns out they were selling me a refurb owned by another carrier. so they couldn't activate it. displeased I walked out of the store and nicely told the male and female employee to call me when a new phone arrives. Female employee followed me out side asking me to come back. I told her that I couldn', I have to work. her last words were "F it! we'll just keep your $ then. better luck next time" I left, only to return about 45 minutes later to grab the case and screen protector I purchased. I walked into the store and simply told the gentleman that I'm back to pick up my products I purchased. After both male and female employees rolled there eyes at me, I walked to the desk where MY purchased case and screen protector were and grabbed them. female employee " Excuse me! don't take anything off our Fing desks, and the male employee took them away and wouldn't give them to me and things escalated pretty quickly when fat boy started running his mouth. It's a small town and karma never forgets. Great job to all the mouth breathers that work at the Russel wireless store on N Ferdon. Keep up the good work. Y'all are special.

They can't help you, they are not a corporate verizon store. Can not pay a bill, cannot pay a phone…read moreoff. Did not want to help became not a new sale. Would not call verizon corporate to assist with a verizon problem. Told me to go to another store in Foley or Gulf shores or Spanish Fort.

I typically AVOID the cell phone store. However, after the quality and professional help we…read morereceived from Bailey (Daphne location), I will no longer hesitate to go in for help. She was personable, patient, knowledgeable, and thoughtful. I appreciated that she didn't try to "up-sell" us on anything and thoroughly explained the products we were looking for. (On a personal note, I really liked her, too.) I hope Verizon is rewarding her accordingly!