This has been the best the best experience at an AT&T store that I have been to. I went in with wanting to cancel service because the network has been so poor and when the manager greeted me she immediately acknowledged my issues. She and a sales rep took care of me and helped me with my issues. They didn't try to sell me on anything but ended up getting me new service for tv and addressed my concerns. read more

8/23/2006 - phone service amazing. service at this store sucks. came into the store for a watch upgrade, waited at one of there booth tables, told me they will be with me in a min and asked what ive needed today. few mins pass by another worker (manager) comes inside probably from break starts asking one of his cowards who needs helps points at me, that i need an upgrade and a gentleman in the seats just got in. walks my way, skips me and goes to the gentleman in the seats and starts helping him out. manager finally done w/ the gentleman and just standing round another table does not approach me at all. got up and walked away. worse experience ever!!! read more

Beware of AT&T's promotion to pay off your old phone if you go with AT&T. The sales people never tell you that a gift card in the amount of the old phone, does not arrive in your mailbox for 8 to 10 weeks. I had to pay off my old phones, which put me into a financial situation where my bills are late because I had to come up with 638 dollars of my own money to pay off the old phones. That was an unexpected bill. They don't tell you that they pay the old company for your phones, and send you a gift card instead. It has been 9 weeks and I have not heard hide nor hair. Had I known this was how AT&T does business, I would have shut my door on the sales person. It has taken me 2 months to recover from the screw around from AT&T. Be warned. read more

Bruh I legit went into this place to upgrade two phone lines. The sales associate preached to me about buying their tv and internet service. She spent more time talking about tv and internet than about the lines I wanted to upgrade. I legit just walked out. U lost a customer due to your sales tactics. See ya at&t going to Best Buy down the block read more

I am always amazed with att since they are the biggest culprit with dropped calls, poor customer service and extended wait times. They make u sign in but I watched them take people them out of order I guess it's who you know at att. read more

Talked into trading in my Iphone for an Android by slick salesmen, now he's told me too d... bad, nothing can be done.

AT&T said I could get rid of our cable internet from another company and use a hot spot - Didn't work. 6 hours later on the phone with tech support with no help just transfers and hang ups. I gave up. Stuffing it in the box and returning it. Good ridden! They say calls are recorded for Quality control. If they listen to these calls everyone would be fired because there is no training that would help. read more

Changed 4 phones in less than two hours, Albert was great, highly recommend !! Very easy very smooth very kind. Albert deserves a raise he handled everything so well and answered every question. read more

Like other cell providers they promise a lot in the store, but there is a catch. They convinced me to leave Verizon and come over and now I have the worst cell coverage I've ever experienced. Southern part of Bristol, east end of Kenosha, and anywhere southwest of this AT&T location has horrible coverage for me. Try it for yourself and see. read more

Wow, what a great experience. Danny helped us move from Verizon to AT&T Go Phone for my elderly mom. No pressure and just plain friendly. The way every service experience should be. read more

Dan F at this AT&T store not only found me the best phone plan but also steered me to a local repair place that fixed my iPhone when the so called 'geniuses' at The Apple Store had told me they couldn't be repaired. They fixed my phones and Dan saved me about $600.00! I highly recommend him. read more

Wow! One of the best experiences I have had with ATT, and I have been with them 19 years. Derick was a great help. He was able to answer all questions and help with my phone. It took a bit; Derick stayed the entire time making sure ALL was accurate, and this customer was satisfied. I am. Glad this outlet is in my area, and this very, very good Professional is with them. Derick, well done. read more

Scanned Driver's License is an invasion of privacy. I went to this Wisconsin AT&T store in order to purchase a screen cover and protective case for my new I-phone X. The sales person, although very helpful in helping me find the right case (a total of $89 for which I paid by credit card), insisted on asking for my driver's license and then scanning the code on the back! I originally refused to give her my license but she said this was for "security/" What security??? She said that I could have come in and claimed to be someone with my name and phone number and this was their way of verification. Ridiculous and bogus. Data collection more like it. But scanning my driver's license for a minor purchase of phone case and screen protector??? Now that data and my identity info is in their system (AT&T) and probably being sold to 3rd parties and certainly in jeopardy. If I had it to do over again, I would not give up my driver's license.... not for a minor purchase that I am making. Do NOT give up your personal info like I did. The claim of security is bogus. read more

This review is for AT&T general and their support. I've tried and tried to work with them and they just treat me like I don't matter. Did you ever try to find a phone number for AT&T on their website? You can't. They don't post a number. Could it be that they just don't believe in the telephone? read more

I purchased my iphone 6 at the Pleasant Prairie store as part of a plan. The staff was very friendly and very knowledgeable. I love my iphone but only when I'm with better than one bar signal strength. Unfortunately I only get one bar reception at home on the east side of Kenosha. West side Kenosha gets three or more bars. I also recently noticed only one bar reception in some parts of Bristol. Had I known the signal strength problems in Kenosha beforehand I would have purchased from a different carrier and I will make that change when my current plan is up. Don't believe their coverage map. Before you buy check for yourself whether you will get good signal strength at your home and where you frequent. read more

do not deal with these con artists. i signed up for my business land line and they told me the bill would be $86 a month. then a bill for $224 showed up and i about had a stroke. then a few days later an additional bill of $230 showed up. so that is a total of $454 for 1 month of land line usage when i was told $86. i fought and fought with them on the phone and after hours of arguing on the phone they just said too bad and i have to pay. as a result i discontinued my service with them after only 1 month with their crap service that would intermittently not work because they kept screwing something up on their end (costing me thousands of dollars in lost sales and my time calling them to fix their screw up). i ended up paying them the $224 but told them that is all i would pay. after now being sent to collections and them being of absolutely no help in any way they now are threatening me with action by their attorney. they keep claiming it's for a list of fees that i have no idea what they are for and was not told about when i signed up. when i signed up i specifically asked, so $86 is all i will be billed for correct? i asked this multiple times and every time they said yes. at&t is a con artist company at it's best. they have grown so large that they think they can just steam roll you because otherwise they will sic their attorney's on you and what are you going to do about it. pay us what we want or we'll bury you in legal fees is their motto. do not ever deal with these crooks or you will be sorry. read more