Total chaos. Nobody in charge. When I finally spoke to a rep which was an hour later, I kept being…read moreinterrupted by other staff asking questions about other transactions going on. Rude kurt nasty are the words that come to mind. Not going back there!

I went in to trade my iPhone 12 for the new 16 pro. David aka prince helped me during the whole…read moreprocess. I came in not knowing that in a few days, the 16 is coming out so he put an order in for me. I thought the phone was gonna be shipped to the store, but it ended up being shipped to my house. I ended up having to come back to trade-in my old phone. Nothing better than getting a free phone with the trade-in of your old one. Prince was so helpful in every way possible on getting my phone erased and making sure my new phone was set up correctly and any questions I had he was able to get it handled. He has such a fun and wonderful personality and I really enjoyed coming in and having a conversation with him. Highly recommend anybody having to go in to ask for Prince. This location needs to give him a big fat raise. He's a happy go Lucky employee who seems to enjoy his job. Thank you for making this experience enjoyable.

I feel like they are running scams here. I went in to upgrade my I-phone. Unfortunately, Cole…read moreassisted me and neglected to be upfront about the $40 activation fee. I had to grill him to get the necessary information. The icing on the cake, he handed me his tablet so I could sign a contract and probably hoped I wouldn't review the details. When I scrolled up, I saw the monthly payment was $15 more than quoted. I called him out on it and he had zero explanation as to why, so clearly he LIED. It's obvious you're more expensive than AT&T so just say so. I will be sticking with AT&T and suggest you stay far away from this location. ALWAYS read before you sign.

Please don't bother responding with these phone numbers for me to call customer service. I'll just…read moreencounter the same nonsense over and over and over again like I did. By the way, I was on with Verizon customer cellular service the other day and unfortunately, the same thing happened. Nobody is on the same page despite it being for a different concern. I was transferred from department to department of department and nobody not one person at Verizon stated consistent information. I had to actually go into a Verizon store to get my issue resolved. No thanks cellular Verizon customer service you stink

After I waited for 30 minutes at the store; Nashi told me, she locked all the devices and that I…read moreneeded to come back on a different day. The worst customer service, unprofessional. Why she didn't ask before she locked everything at 6:45 pm? I was the only customer waiting for a salesperson. Nashi returned to the floor around 5:55 pm after she spent a while at the back, asking me if I needed help, funny help with what?? Everything was locked intentionally. I asked her if she could unlock it, There were more customers at the store with 2 salespeople. Her answer was NO it would take me 10 minutes to unlock. Then when I asked for the person in charge, she told me was her with a sarcastic smile on her face.

Had a horrible experience with T-Mobile. With the worst customer service. I had gone to my local…read morestore, not the mall in my town. I had purchased after the good talk about what they had to offer, the price, etc. Ok, after a few days, I realized that the phone screen was much smaller, and I didn't like the device in general. I tried to return to the original location for a full refund...But I was told that the person wasn't in today and no one was here to take care of your transaction, and to try back tomorrow, so I did. I had called first ... The 2nd time I was told that this salesperson was out sick. ok.. So no, was available for this simple transaction. Went back a 3rd time with the same story,i explained myself, and I was told that for any refunds you would need to go to the T-Mobile at the mall, drove 20 mins ok... talk about a run around... someone could have suggested their policy the 1st time. And all the additional fees with my first bill are outrageous. Watch what you sign off on .. If you're looking for Good talk with very poor customer service, this is the place for you... old # was 772.282.9077

I had the opportunity to work with Joseph when my Iphone needed repair. We had to meet on three…read moredifferent occasions each time Joseph was very punctual, courteous, professional and honest. His diagnosis was very accurate and the cost to repair the phone was fair. As an older adult, I was mostly impressed by his patience as he explained to me the issue with the phone. I am happy to recommend Express Mobile Phone Repair.

From the owner: Phone Broken? 24/7 Service We Drive To You. Fixed In 30 Min…read more Serving Port St. Lucie, Fort Pierce, Vero Beach, Jensen Beach, Stuart, Jupiter, and the entire Treasure Coast We come to your home, office, or wherever you are! Call (772) 301-3801

My husband and I purchased new iphones directly from Apple but were not able to get them to work as…read morefar as the phone part, so we first went to the Verizon store in Tradition. We are already customers of Verizon. Ryan was very nice but not able to help us because whatever was wrong had to be done at the corporate store. Kevin at the SLW Verizon, which is corporate, was able to fix it quickly and was very pleasant. He did, of course, suggest some items for us to buy, which we weren't interested in, but he did it very nicely. If we ever need to buy more stuff from Verizon, we will go to Kevin for sure. One note, get there early! We arrived before the place opened at 10am. At about 9:55, two more customers showed up. So that meant there were 4 customers even before this place opened. Kevin was able to fix our problem in about 15 minutes, and by the time we left, there had to be a dozen other customers there and only about 3 Verizon employees.

If you are going to make me wait an hour, how about some fucking chairs! The whole south wall is…read morenothing but windows. Chairs with charging ports would be nice. Maybe a bathroom as well!

No more T-Mobile Tuesdays here! They suddenly decided they don't want to participate in the…read moreprogram anymore because they're not corporate and they can do that! I hope this store goes under. They could've at least said something last time. Not even a note on the door. All you get from them is apologizes. Well, I don't apologize for leaving your crappy service!!!

The store hours is suppose to be 10:00 am to 8:00 pm. Unfortunately, the store is always closed…read more There's always a sign on the door stating they're closing early. That location needs to be permanently closed.