I purchased a phone and a smartwatch there in january. The price quoted was not what is being…read morebilled. I have made repeated visits with promises that it will be corrected. On my last visit, I noticed the other customers in the store were also questioning their billing. Go somewhere else!

AT&T Store - Jantzen Beach Center, Portland…read more Absolute nightmare. I went in just to buy a SIM card. Simple, right? Not at this store. I had the misfortune of dealing with a young, entitled employee who clearly had no interest in helping anyone. First, he refused to sell me the SIM because I didn't have a product number--something he could've easily looked up himself. Eventually, on my second visit, he magically found a product code that worked. Great, problem solved? Nope. Instead of just setting up the account correctly, this genius entered completely random information--fake name, fake email (1234@gmail.com), and no way to recover the account because it was a data-only plan (no text messaging). He literally sabotaged the setup, whether out of laziness or spite, I don't know. Either way, it locked me out of the account entirely. It took me three full days to get back in, dealing with AT&T's support to prove who I was, fix the mess, and finally get access. All because this employee couldn't be bothered to do the most basic part of his job. Honestly, I hope this waste of space got fired--or more likely, quit to crawl back to his parents' basement and play video games all day. Maybe by now he's cut his fingernails too, because watching him type made me sick to my stomach. Save yourself the hassle. Go to literally any other AT&T store. This one is a joke.

I have brought my business to this location for 7 years. Never have I received such horrible…read morecustomer service as I did from the manager at this store. I am sure he knows who I am referring to. Brought my stylo 4 in for an upgrade and Jennifer C pushed me into a Samsung j2 pure. Absolute garbage phone in comparision to LG Stylo, which I have always upgraded into. I think if she reviewed my purchase history at this store she would have really gone above for me. Hard sell on the samsung. When I returned to the store 7 days later, manager told me he would not return my phone. I was 8 days on a return policy that states 7 days. Last I check Fri to Fri has always been 7 days. Cricket lost my service and especially this store put the bad taste for cricket in mouth 10 years .... Your loss, Cricket.

The staff here are stellar. 10/10 would highly recommend. They gave me a quote to get started that…read morewas $100 less than any of the other cricket locations

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

I bought a used Samsung smartphone.. After a few days the battery stopped holding a charge. Also…read morediscovered there was a headset plug broken off in the jack. Left it for repair and kept getting excuse after excuse about why it was taking so long to get it fixed. I ended up getting a phone at a better more reputable store while I waited and waited. The owner refused to give a refund. sometimes I'd go in to check on the phone and I'd get a real uneasy feeling from the owner and the other customers in the store when I walked in. They'd all stop talking when I entered and just sit there and stare at me while I tried to find out what was going on with my phone. so I waited about a month and a half and went back in to check on my phone and was told that i'd left it too long and it had been sold for 'storage fees'. wow. what a creepy shady way to run a business. I definitely would avoid this wireless store. this one seems rather unethical. most strange and frustrating experience i've ever had anywhere. Michael is the owner's name and the only thing he does well here is scamming.

Thank You for my set up --The owner did not have to go the distance of cleaning and bunching wires…read moreand checking once and twice to make sure everything was in top shape --Good Job would return if our business needed assistance again

Customer service sent me to the store. I had a horrible experience trying to get my transfer pin…read morewith Jonathan. He said we don't do that (call customer service) and refused to help me. I called t-mobile customer service and they said they only way was to have the store provide it. I had them on speaker and he still refused. He was a total pain in the ass to deal with and Km getting free cell service now via Spectum for a year. Go elsewhere...T-mobile sucks

Explain how you are paying for six lines and only four are connected to phones?…read moreJanzen Beach Oregon is guilty of this. And, to make it even worse the customer service dept sees no problem with it.? This is happening to D. Thackston at this very moment!!

I've been getting new and refurbished phones from Minh for 10 years. You'll pay about 25% of retail…read moreso you don't need phone insurance, you're reducing electronic waste, and Minh will hook you up with the case you want, fast charging cable, ear buds etc. I get Samsung Androids which are not yet programmed to fail. My last phone from Airlink lasted 10 yrs! And you can get cell phone plans here. Thanks Minh!!

I went in for a screen replacement since I bought the kit on Amazon but didn't want to tackle it on…read moremy own. It's a good thing I didn't. Turns out the kit screen is smaller than the actual phone frame, which meant I also needed to order a frame. I had the frame shipped to Airlink and Minh handled it all seamlessly. He even walked me through color balancing the phone once I got there for his reasonable, all-inclusive fee. Thank you, Minh, for being there for me and my husband over the past 2 decades. We purchased several phones through Minh and have had phones ported over, gone in for emergency phone charging, had printer ink refilled through his on-site vendor, and had phone repairs like this one done there. Good value, great service. Thank you, Minh and Airlink!

Another Cricket Wireless store. These things go up and down faster than your mamma and suck just as…read morebad. Mostly, it's Cricket as a whole, as an entity, as a company. But individual stores seem unable to do just about anything (like help) and often refer back to the website or corporate - as they did in today's visit. First off, couldn't even find a cricket store because the 2 (or three) that used to be along Lombard within the last 2 years are all gone. But I remembered my friend telling me he'd seen a new one next to Ace Hardware. Indeed there is. The place smelled so strong of a horrible soap/perfume that I considered leaving without getting help. Eventually my nose got used to it, or the customer drenched in it walked out. Supposedly Muve Music comes free with my Cricket plan. It's never ever ever opened on my phone. The woman here told me that I needed a Muve SD card. Thank you, Revived Technology for not telling me that. They can only be found at corporate. Well then, how it all feels like a huge waste of time - like every encounter with Cricket is. But at least I didnt leave this one with anger and cruelty in my heart, but resigned sadness that it will take at least 3 times the time and effort it should.. because it's Cricket!

Yikes, it's just not pleasant writing reviews like this, but it's done with good intentions and…read morewith the hope someone will read it and make room for improvements. I'm just starting my journey of research on replacing or keeping my current phone and what provider I wish to choose This outlet is right next door to the much-loved St. John's Ace Hardware and also near a couple of other customer magnets, The Dollar Tree and Grocery Bargain Outlet Store. Wishful thinking can cause one to believe that the luster of Ace's customer service and organization will rub off on its neighbors and that customers would just naturally come in due to the nearness of the other two stores. Sadly this is not so, and advantage is not being taken of this fact. The store is at least twice as big as it needs to be, and it is clean and attractive. There are very few products on display (maybe eight or ten phones with cardboard cutouts representing the screens) and a ton of signage that takes up a lot of space and gives lots of information that doesn't seem connected logically to the other signs. I wandered around for a minute or so until the young female associate (only Cricket person visible in the store) came out of a back room and told me she would be right with me after the other people in the store had been helped. OK, fine, I'll wait for awhile. I tried to get up to the single display of phones to take a look at what they had, but the other couple being helped wouldn't allow me to take a close look or read the fine print. I was patient on the outside (but on the inside I felt like nudging them aside). As they were so intent on looking at products, the young associate tried to help me with my questions, but she didn't know how to take the lead and walk me through the whole sales process. I think she is either new or hasn't had much training, but she does not know her products and information cold like she should. She did try to explain, but lost my interest early on just for that reason. I think she wants to do a good job, but she doesn't know how to be something of a live-wire and use her personality to make the sale. In the past when I have bought items such as digital cameras and phones, it's been because the person knew their product information to the letter and knew how to lead me to water AND make me want to buy. This young woman needs to develop her sales story and learn how to close the deal. I finally walked out. I might go to another Cricket store, but I think probably not. They lost me because the bait on the hook was not good enough. I hope they can get someone in there to model proper sales behavior to this young person and help them out before they lose more sales which would be sad because they're so close to three of the biggest customer magnets in this area of St. Johns: Ace Hardware, The Dollar Tree, and Grocery Bargain Outlet Store..