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Consumer Cellular

2.6 (5 reviews)
Closed • 12:00 pm - 5:00 PM

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T-Mobile

T-Mobile

2.8(14 reviews)
0.1 mi•Southeast Portland

My phone froze up and I couldn't turn it off or re-start it. Panicked, because I use it for work, I…read morehad to find a solution fast. It was 6:30 pm and so I raced over to this 82nd store. After waiting for 10 minutes for "Justin", he came out from the back and asked how he could help. I explained that I did not know what was wrong with my phone but it was "broken" and I had insurance. He proceeds to tell me that I would need to call my insurance and open a claim (how am I supposed to call when my phone is broken??). That or buy a new phone. He warned that either way - my rate would go way up because he'd never seen a plan so low. "Not for 6 or 7 years" even though his name badge said he only started there in 2025 (this year!). He was of ZERO help. He offered no suggestions other than buying a new phone. He said he could not help with the insurance. A lie - because my parents have T-mobile and I have brought their phones into that exact store and they filled out the insurance right there for us. I asked if he could take a look and maybe figure out what was wrong with my phone. He just looked at me like I was speaking a foreign language - and did nothing. Frustrated, I said I would go to my neighborhood T-mobile store (this one is on my way home from work and I was pressed for time). Wouldn't you know - I went to my store, on SE 122nd and Amy B, did a hard re-set while I was explaining what happened and my phone was back up and working perfectly within one minute. LITERALLY 1 minute!! This is the difference because a zero star customer service rep and a 10 star customer service rep. Boo on Justin and Yay for Amy B! Someone needs to train Justin on how to do a hard re-set and how fill out insurance paperwork (on the Ipad) for customers.

Yes, I am giving a phone company five stars. I am as surprised as you are. I went there to swap my…read morephone for the new Samsung S25 Ultra. That accommodated my every need and question. That transfer was taking too long, so they let me take the old phone back until the transfer was done. They were as nice when I came back to return the old fun as the previous day. The bathrooms were shockingly clean.

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T-Mobile
T-Mobile
T-Mobile

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AT&T Store

AT&T Store

3.1(7 reviews)
0.4 mi•Southeast Portland

IF YOU HAVE TO IN, GO TO THIS LOCATION. This is hands down the best ATT store in Portland. I live…read moreon the west side and after a poor experience at the downtown location I searched for a new one when I needed to go in. I found myself here being greeted immediately by the friendliest folks. They immediately went through my plan and found a few discounts I wasn't taking advantage of. I had only gone in to upgrade my phone! They got me a better deal on the service for each of my devices which amounted to about a $60 decrease in my monthly bill! Throughout the entire process they made me aware of products and services but did not hound me into anything. I was in and out with a new phone that was fully set up and a lower bill in under an hour. If I didn't have to work I probably would have hung out and chatted longer. GREAT folks at this location.

My mom and I went in just to look at the new iPhones as hers was beginning to show its age…read more An employee named Isaac began helping us and was immediately extremely pushy about upgrading her iPhone (instead of trying to assist with our issue). Upgraded her to a pro model which she did not need. Then he pushed their internet package down our throats. And finally their DIRECTV streaming package. He had a convenient answer for every concern we raised. Everything was made out to be extremely easy to use and so much cheaper than our existing services. He was very clear on the return time periods to get our money back if we changed our mind. He said again and again to just try it out and return it if we change our mind. He either lied to my face or intentionally did not mention the DIRECTV package was a 2-year agreement with them. We did everything we were told to return the devices for both internet and DIRECTV, and yet, the DIRECTV service did not in fact get cancelled within the time period and we are left with a $460 early termination fee. Felt super scummy, anything to get his sign-up bonuses

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AT&T Store
AT&T Store

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Consumer Cellular - mobilephones - Updated June 2026

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