I felt very welcomed into the store and the service they provided was fantastic. The experience was…read morevery wonderful. Will definitely come here again to get my laptop fixed.

Everything could improve. The place was a mess. All the staff were sick. The guys nails were inches…read morelong and dirtier than I've ever seen. I thought it was a customer.. It took over a month to get a diagnostic completed.

My experience was purely remote, via phone for this location…read more My parents have limited English proficiency and I live in California. They went into the shop to receive help from a team member with us on the phone. Brett was very patient and helpful during this process. We were trying to move their plan from AT&T to T-Mobile and there was a lot of limitations from being out of state and handling everything remotely. Additionally, the carrier we were on made it extremely difficult to opt out of their service and there were several bugs along the way. While it sounded extremely busy in store, I appreciate Brett's help and expertise. Everything worked out in the end.

terrible service by Justin! he was late for work. he dropped the door on me looked back and didn't…read moreeven apologize. I was second in the store with others waiting after me. I told him all I needed was to pay for a new cable that I had in my hand ready. He showed me to a table then walked away to greet other customers. What a joke for an employee... beating just to his horn. I'll drive to a different company, yup out of my way. but at least I know they will treat my $15 purchase with professionalism. Justin is at the Clackamas store on 82nd. piss poor service late for work!

This place is quick and amazing! They've fixed 4 of my phones screens! Definitely recommend!!!read more

Came in for a screen repair on my iPhone. Quick and easy. Fair price and quality work.read more

Supposed to open at 11am, but they put signs up saying they wouldn't open until 11:40. Myself and…read moretwo others were waiting since 10:50. More people showed up closer to 11:30-11:40, and who did they take first? The handful that rushed through the door past all of us who had been waiting. They asked us to sign in, but then skipped right over us and served others first. The staff clearly saw us waiting at the front before opening, and still ignored us. Pretty messed up and extremely frustrating. And then, after all of that, I still had to wait an additional 30 minutes before anyone helped me. When I finally got service, the rep couldn't even fix my issue. My cellular watch can receive calls and text just fine, but it can't make calls. Instead of troubleshooting, he was in such a rush that he just pushed me off to Apple Support or AT&T phone support. I didn't want to sit on hold for hours, so now I'll have to try again another day -- and the problem still isn't resolved. If this is how they treat customers before even making a sale, I can't imagine how they handle actual service issues.

I know it's just phone service but they don't know how to manage time and are very very slow. Go…read moresomewhere else if you can

Really good service and assistance with problems with original purchase. They diagnosed the problem…read moreas needing a replacement unit and provided it without pain or dispute, even with a cheerful smile.

Log onto Apple Support to get battery changed on my iPhone 14…read moreDirected to Best Buy Geek Squad as "Authorized Apple Repair Center" Went to Best Buy website and complete a long form on what I needed and scheduled an appointment. Arrived to my appointment and checked in. Come to find out I had to activate an iPhone security bypass that takes an hour (not their fault). Hang out for another hour, disable the security bypass and check in again with the Geek Squad. Informed that they do not have the replacement battery in stock and cannot order one. Refered back to an Apple Repair Center. Issues: - Should have not accepted my appointment if parts not in stock - Should have check inventory on first check-in and avoid an waste of an hour. - Should be able to order the battery - they say they can not. Total Waste of 3 hours. Terrible customer service...I can see why they only get 3 stars.

My Samsung Galaxy S10E was not downloading an app. I Googled it and tried all the suggestions. On…read moremy way to dinner, my husband suggested we go into Metro by T-mobile and ask for help. Noah was very friendly and willing to help. He asked me what I tried. He looked up some stuff then came up with a last ditch effort. It worked! I was overjoyed. Thanks to Noah wo normally works at the 122nd and Division store for saving the day!

From the owner: Switch today & enjoy America's largest 5G network.read more

My mom and I went in just to look at the new iPhones as hers was beginning to show its age…read more An employee named Isaac began helping us and was immediately extremely pushy about upgrading her iPhone (instead of trying to assist with our issue). Upgraded her to a pro model which she did not need. Then he pushed their internet package down our throats. And finally their DIRECTV streaming package. He had a convenient answer for every concern we raised. Everything was made out to be extremely easy to use and so much cheaper than our existing services. He was very clear on the return time periods to get our money back if we changed our mind. He said again and again to just try it out and return it if we change our mind. He either lied to my face or intentionally did not mention the DIRECTV package was a 2-year agreement with them. We did everything we were told to return the devices for both internet and DIRECTV, and yet, the DIRECTV service did not in fact get cancelled within the time period and we are left with a $460 early termination fee. Felt super scummy, anything to get his sign-up bonuses

Beware We were contacted by a person as AT&T representative that offered us a great deal if we…read moreswitch to AT&T. $250 per line credit, free new phones with trade in. All for 158 a month. Lower than our current bill. Sounded great for our business all 6 lines. It took over a week to get all phones and transfers done but when we went to return our trade-ins at the corporate store we were informed that the deal was made by a 3-party company and AT&T did not honor the deal. The phones were all on a lease at 28.?? a month per phone. there would be a 150 credit on each phone as down payment on lease. Making the bill just under $500 a month for 36 months, when we tried to cancel AT&T would only cancel for a restocking fee of $330. And we only had 5 days left to return all the phones before we were stuck in the contract. So it was pay the fees or be stuck in the rigged contract.

Excellent customer service by Hayden. Have worked with him on upgrading phones several times…read more Always professional and explains things well.

The technician who helped us was very unprofessional. He kept yawning, rubbing his eyes, and…read moredrinking water. He mumbled when he talked, and frowned the whole time we were there. His communications were curt, and he acted like he did not want to be there. I have always had good service here, but I will go elsewhere from now on. I cannot recommend this location.