This location is horrible. I walk in to try and start a new plan, non of the employees move and once you begin the process they are completely uninterested even though I was going to be spending money. The employees at this location are completely useless. read more

Terrible, lied to me about device protection, un interested in providing service when I was going to spend thousands $$$

Ran in real quick with my brother so he could pay his bill. The young lady that assisted him was very friendly and we were in and out in less than 3 minutes. Excellent customer service! The store looked clean and everything seemed in place. read more

I had an absolutely HORRENDOUS experience tonight in their store. When I walked in, the two sales people at the front just stared at me blankly as I explained what I was there for. They were very slow to react as if they were trying to figure out which one of them was going to make the first move. After starting the process of opening an account and buying a new phone, the female worker named Rocio ignored me and then when she felt like it would answer my questions in a short, irritated way. The simplest question would either be ignored or she'd look at me like it was an inconvenience to answer me. The male sales person was training and I am amazed that they let her to train anyone. At one point I asked her for a tissue and she said she didn't know if they had any. I said, can you check because I really need to blow my nose. She said, "Uh, I just don't know if we have any." And continued to sit at the table with me on her personal cell phone texting. The assistant manager came over about 5 minutes later and asked if I needed anything and I said yes I really need a tissue, and wouldn't you know it, he walked 10 feet away and brought me one. He even brought me a water and had a friendly conversation with me while my account was being processed. This entire time Rocio was either on her phone or whispering to the new person and snickering. I felt really put out by the whole thing because at no point did she attempt to make any sort of human connection or even speak to me besides the prompts she was filling in on her tablet. She was rude and failed to explain anything about the plan, the phone, or the cost. I would ask questions and she would give me a generic response and expect me to have knowledge about things only someone who works there would know. When I questioned why the deposit amount was $80 higher than I was quoted on the phone this morning, she said, "They change sometimes." And I said, "I literally called and talked to someone 6 hours ago and they said it would be *bla bla bla*. Why is it higher now? I don't understand?" And I'm not kidding, she rolled her eyes, sighed, and said, "That's just the way it is." Come to find out under further investigation of my paperwork after I left (because there wasn't any opportunity before then to see a breakdown of costs, even though I asked several times) that she signed me up for a business account and a feature that I didn't need nor ask for and that's where the additional $80 came from. If she had taken the time to simply listen to my concern, this mistake would have never happened. You would think that by me pushing the strange $80 increase that she'd look a little further at it, but she couldn't be bothered. "That's just the way it is." I am very upset with my entire experience and will also be filing a complaint with their corporate office. The fact that they allowed this girl to train anyone is troublesome and I have no idea why she has her position. She really screwed me over and didn't explain a single aspect of my new device or account, even when I asked. If you go to this location, DO NOT LET ROCIO HELP YOU!!! She will cause you more work to sort out after you leave! Side note: The assistant manager Preston was great and very courteous and nice. I'm sure this one employee doesn't reflect on how all of them behave, but I am really bothered that she was training a new person on their first day with her attitude and skill set. Truly a nightmare experience that cost me extra money and now I will have to spend more time on the phone with customer service fixing my account that she set up incorrectly. read more

Went there to get my wife and I early Christmas present and had a wonderful experience with Dominick. My wife was so attached to her phone and nervous about what her next phone was going to be. Dominick took the time to explain all her options and allowed her to not feel pressured and got her settled with a phone she loves. Thank you Dominick. read more

So I just walked out of the store after a less then pleasant experience. I came in because my phone had been receiving strange messages. All I really wanted was to find out why this was happening and how to resolve it. I was met by someone named Benjamin who said he would be able to take a look at my phone. After 5 minutes he basically whipped out his own phone and starting googling over and over for answers while whispering under his breath to himself. I'm not sure if it was done to give the appearance of problem solving but it was very obvious that he had no idea what to do and was asking the internet for help. Usually when I go to trained professional to solve a problem I expect them to know what to do. After waiting another ten minutes in silence the manager Timothy came by and said that those messages were coming from an app and walked off. He seemed to know more about the situation at a glance then Benjamin did after 15 minutes of research. After another 5 minutes I asked Benjamin if he could ask Timothy for help considering Timothy seemed to know more about the situation then Benjamin. I explained to Timothy that I was sorry in advance if I came off as frustrated and patronizing but I did not appreciate that Benjamin was googling stuff instead of explaining what was happening. I made the analogy that if I called a plumber and he needed to google what was wrong with my pipes that he probably was not the plumber that I would go with. Even though I apologized in advance about seeming gruff Timothy went out of his way to try and make me feel like I was being rude and unreasonable. He even went as far to say that going by my own analogy that if the plumber didn't know what to do he would google it and that not everyone knows everything. I don't expect everyone to know everything I expect plumbers to know how to fix pipes and ATNT EMPLOYEES to know how to deal with messages sent to my ATNT number. I also expect people dealing with customers who are in a frustrating situation to be handled with a little tact. At the very least I expect them to not try to get into and win semi intellectual philosophical debates as if that's going to help resolve anything. He also "showed me how to block a number" in a way that felt very akin to explaining to a little kid how to do a simple task. He clearly was more interested in making his fellow employee feel like wasting my time was no big deal because when you can't help a customer you just close ranks and make that customer feel like a idiot instead. To clarify it ended with them saying that they had no idea what was wrong with my phone, why I was receiving these messages, and that I should simply block those numbers for the rest of time. It would have been less frustrating in theory if I didn't waste 30 minutes of my life to be told there's nothing we can do, we have no idea why this is happening, and you should just block numbers for the rest of time. They were not even numbers. I will be canceling my service with ATNT and if anyone in the company takes the time to read this perhaps it would be a good time to have an employee meeting regarding dealing with customers who are not very happy with the way they are being treated. read more