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    AT&T Store

    3.2 (44 reviews)
    Open 9:00 am - 7:00 pm
    Updated over 3 months ago

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    4 years ago

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    14 years ago

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    6 years ago

    Chris was super friendly and helpful. Very knowledgeable and was able to find the problem with my phone within minutes.

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    14 years ago

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    4 years ago

    I traded in my iPhone 13 Pro Max and got ripped off and lied to about my monthly bill the next month.

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    7 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    6 years ago

    Made an appointment. Arrived. Standing just inside doorway (social distancing) 32 minutes and no staff has acknowledged arrival.

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    8 years ago

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    13 years ago

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    12 years ago

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    15 years ago

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    12 years ago

    This store is great! Every single person is helpful, but John rocks!

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    I'd like to give Jeremiah and this location a 5* shout out due to their continued polite, patient, competent service.

    Mentioned in 4 reviews

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    People searched for Mobile Phones 217 times last month within 15 miles of this business.

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    Apple Shayden Summit - Iphone 17 pro max

    Apple Shayden Summit

    2.9(378 reviews)
    1.3 miSouth Reno
    $$

    This Apple Store has never let me down. Great service, experience, and products all around…read more I've visited here for MacBook service, product purchases, and just to shop. It's an Apple Store, so for the most part you know what to expect, but every once and awhile they have some fun non-Apple branded accessories. The value of Apple products is arguably poor in some instances, but I think the products are superior to many other brands you can buy, especially when it comes to laptops. The only downside of this store is that there can often be a wait to checkout or get service. I would highly recommend an appointment if you know you'll need service or if you're making a large purchase with lots of questions. There was one instance here where an employee argued with me whether a product existed or not, surprise... I was right! Other than that all of the employees have been great here. This being the only Apple Store in the area makes it a specialty store for sure, but still a great store offering a great experience.

    Periodically I question my decision to purchase an iPhone instead of one of the less expensive…read morebrands, then after a visit with the Genius Bar techs my worries vanish. The age old adage "you get what you pay for" holds true for Apple's support after the sale. My phone is four years old, ancient by today's standards, but they still support it no questions asked. How many businesses can you say do that? Apple is far from a perfect company, that's why four stars, but their products are well built and reliable.

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    Apple Shayden Summit - Out Front

    Out Front

    Apple Shayden Summit - Going on the plane

    Going on the plane

    Apple Shayden Summit

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    Verizon

    Verizon

    2.4(58 reviews)
    1.2 miSouth Reno
    $
    Available by appointment
    Shipping

    This was by far the worst experience I've ever had with Verizon. We went to the store on my son's…read morebirthday to get him a new phone -- what should have been a happy and special day turned into one of the most frustrating experiences ever. We were helped by Victoria and Andrea, who offered us a "special discounted" home internet deal. It sounded great at first, but it quickly turned into a mess. We were given three completely different prices for the same service, and none of them matched what they originally promised. The dishonesty and confusion were unbelievable. When I tried to get clarification, Andrea suddenly walked away and said she wasn't going to help me because "she had nothing to do with it." After that, another employee came over -- even ruder and more disrespectful -- and gave my family and me the worst customer service I've ever experienced. The tone, attitude, and complete lack of care were disgusting. We ended up leaving the store without a phone for my son, and what should have been a fun birthday memory turned into a day he'll never forget for all the wrong reasons -- watching his mom be lied to, dismissed, and treated with zero respect. I even canceled my home internet afterward because the "great deal" they offered was nothing but false promises. The employees at this location -- Victoria, Andrea, and the other rude associate -- have no professionalism, no empathy, and no respect for customers. Do yourself a favor and stay far, far away from this store. They will waste your time, mislead you, and treat you terribly

    ***This location does not honor appointments*** I made an…read moreappointment 2 days ago to upgrade my phone at this location. Upon arrival the 2 associates were busy with customers and 2 other walk in customers were waiting. I checked in on the app for my appointment and it showed there we 2 walk ins waiting and I was next in queue due to me having an appointment. At 11:30 the first associate finished with their customer and came over to those of us waiting to inquire who was next. One of the walk ins stated they arrived first, at which time I stated I had an appointment at 11:00 am. The associate told me there were only 2 of them working on this day, therefore they would not honor any appointments. When I asked the associate what having 2 associates had to do with honoring appointments, he couldn't answer me. I then asked why they accept appointments if they aren't going to honor them, again he had no response. I then clarified that I had made an appointment days ahead of time, yet I was going to be treated as a walk in, and thus my appointment had zero value, and the associate stated yes that is the case. I do not understand the rationale, but I am now looking at which carrier I will be moving me service to.

    Photos
    Verizon - Verizon reception.

    Verizon reception.

    Verizon
    Verizon

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    T-Mobile

    T-Mobile

    2.8(46 reviews)
    0.1 miSouth Reno
    $$
    Virtual estimates
    Shipping

    I thought you were a corporate store, but I was wrong. An authorized dealer…read more Quality/Quantity - It is that time. Wow, I have been a TMobile customer now for 2 years! Time to see what other plans might be a better fit for me/us. But because we are business customers, they have to email the representative to get back to us. So I will update their review after hearing back from the NV Business representative. Update - Sadly, NO surprise, but no one called us... My experience with Corporate TMobile has been fairly poor. And I noticed that the plan I signed up for 2 years ago has all been changed?!?! The good news is that I believe it changed for the better...? Atmosphere - Small location. Plenty of mall parking. Open 7 days a week from 10am to 8pm and onSundays from 10am to 6pm. Service - 5 stars. Two team members and two customers ahead of us. They helped the two customers and us in a timely fashion. In and out within half an hour. We actually got the manager helping us today. Corporate TMobile service = 1-2 stars.... Price - We will see what they can do for us. Online, new plans range from $21 to $42 a month. Owner Comment - Congrats on TMobile's success since 1994 with your 20k+ locations.

    We went in to get two new phones and check out their internet. We were with Sprint for years and…read morethey merged with T-mobile. So all together it was a long time. The guy seemed a little new and he kept having to get help from the girl that worked there. He was working the numbers on two new phones and we ended up in a contract for two years and we only had to pay tax which was high because it was based on two $800 phones. Then we asked about their internet service and decided to add that to the plan. We saved a little money there on the monthly bill. We get two weeks to try it out and then after that we are locked in. So far so good with the internet. My main issue is that we were stuck there for 3 hours. Our son and wife were with us and they were stuck there because we drove with them. It just went on and on and he was on the phone with someone for awhile. They need to streamline this process if they want future business. No one want to spend that much time standing there waiting for the service they are paying for. Next time we will go to a corporate store.

    Photos
    T-Mobile
    T-Mobile
    T-Mobile

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    AT&T Store - mobilephones - Updated May 2026

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