This Apple Store has never let me down. Great service, experience, and products all around. I've visited here for MacBook service, product purchases, and just to shop. It's an Apple Store, so for the most part you know what to expect, but every once and awhile they have some fun non-Apple branded accessories. The value of Apple products is arguably poor in some instances, but I think the products are superior to many other brands you can buy, especially when it comes to laptops. The only downside of this store is that there can often be a wait to checkout or get service. I would highly recommend an appointment if you know you'll need service or if you're making a large purchase with lots of questions. There was one instance here where an employee argued with me whether a product existed or not, surprise... I was right! Other than that all of the employees have been great here. This being the only Apple Store in the area makes it a specialty store for sure, but still a great store offering a great experience. read more

Apple Shayden Summit - Interior - Mobile Phones Near Me - Reno, Nevada

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Periodically I question my decision to purchase an iPhone instead of one of the less expensive brands, then after a visit with the Genius Bar techs my worries vanish. The age old adage "you get what you pay for" holds true for Apple's support after the sale. My phone is four years old, ancient by today's standards, but they still support it no questions asked. How many businesses can you say do that? Apple is far from a perfect company, that's why four stars, but their products are well built and reliable. read more

I am profoundly grateful to Leon for his superb patience, extraordinary care and willingness to aid me. Thank you ever so much, Leon! Steve (Manager), thank you for being so super humane and going extra mile. I found your store managerial operations to be stellar. Your customer service appears to be superiorly well organized as people come to the store by the hundreds... read more

11/29/25- Finally pulled the plug and got the new IPhone 17 Pro max- 512 gb.. I think if my trip to Japan wasn't around the corner, I could have waited for the 18.. I loved my old 14 pro max - Ordered day after Thanksgiving and scheduled to pick up today- Went ahead of my scheduled appt. Staff - which we had several helping us at different stages.. They transferred my phone with no problems-. Had them transfer the hubby's 12 Pro max to my 14 Pro max- but found out his phone setting was not set to sync to the cloud- Luckily he doesn't have as many photos as me- so they were able to do a phone to phone transfer.. Just under two hours and even sat in a class- pretty fun stuff! Staff is very passionate and knowledgeable ! read more

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I don't understand the three star rating here. Every time we come here we get great service that goes above and beyond the call of duty to assist us as we seem to struggle with technology changes. We make an appointment in advance, they are prepared for us when we arrive, they are doing training sessions that are both entertaining and informative while we wait for our updates to load into whatever our new phone or iPad might be and we never go away, thinking we didn't have a good experience. Every time we come here, we have a positive experience. read more

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Visiting Reno for the week and had some extra time available so I booked a Daily Session at Apple Shayden Summit "Taking Charge of Your Privacy on iPhone". The sessions are FREE so can't beat that value! My battery was low and an employee offered me a charger to use during the session - what great service! Jose presented the session and I learned SO MUCH! It was packed with some great information. I appreciated it so much that I returned 2 hours later for the Photography Workshop - also FREE! I didn't spend one dime at this Apple store today yet left with so much education about how to use my iPhone smarter! I highly recommend this store and Jose! Thank you for this valuable learning opportunity! read more

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I stopped by the Apple Store specifically to check out the new iPhones. Right as I walked in, I was greeted by team members who were friendly and ready to help. This location is spacious and well laid out, clearly designed to handle large crowds--and it does so very efficiently. Being the only Apple Store in the Reno area, it gets busy, especially during product launches. But as expected from Apple, they had a smooth system in place for the new iPhone release. There was a line wrapping around the store, and the staff was moving through it quickly and efficiently. Every time I've had an appointment here, they've been right on time and got me in and out quickly. The products are beautifully displayed, making it easy for anyone to come in and test things out hands-on before making a decision. I really appreciate that you can browse freely--usually one team member will check in to offer help, but you're welcome to explore on your own too. Today I decided to skip the line and will be placing my order online for in-store pickup. Pro tip: Make an appointment before coming in. This store serves all of Reno and the surrounding areas, so it's usually busy--especially on weekends. read more

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Time for an updated review? Quality/Quantity - Missing my laptop charger?!?! Rushed out of Reno due to the Davis Fires and power outages... Did I leave it in CA? Did my daughter take/borrow it? Atmosphere - Good size location. Service - 5 stars today, easy in and out. Got here at exactly 10am when they first opened. Plenty of team members. Suggestive Selling - Wanted me to open a business account, but I am already in a rush with my dying laptop. Maybe next time. 14 day return policy, hope I find my missing charger! Price - $74 for a charger and wire; expensive but this is Apple and it is to be expected. Owner Comments - Congrats on your success since 1976; wish I bought your stock then. Wish I never sold your stock... read more

I recently came in to get some Apple TVs for an installation. My office had ordered them and I was able to check in and pick them up very easily. I came in another time to get the new M4 Mac Mini for a project. Same thing, I was able to place the order and pick it up the same day. I like how easy it is to stop in to pick up a product, or chat with an employee about the new tech. read more

Apple Shayden Summit - New 4K Apple TV - Mobile Phones Near Me - Reno, Nevada

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Bought a new iPhone at this store. Employee Andre was very helpful with picking out phone, setting up phone, going over new features, etc. Strongly recommend. Not a long wait. Went pretty well. read more

Useless, rerouted to third party stores ILOof taking initiative. Kinda nuts when charging $1480 for a phone. Had an appointment yet nobody know how to help? People stealing phones adjacent to me? Embarrassing all around read more

Alonzo was amazing and greeted me with kindness and professionalism. He helped me with several questions and was very patient with me. I had been there about 4 weeks prior and had the worst service and felt completely neglected. I'm happy to say Alonzo gave me a new perspective of this store. The nearest one around is 2 hours away and so it was frustrating when I felt my questions didn't matter a few weeks back. Thank you again Alonzo and keep up the excellent work!!! read more

Looks like they got a verity of selection. Im honestly here just demo the apple vision pro as a VR/AR device service is well got checked in and they serviced the demo really well checking in helping me ajust to no controls. Value expensive but most phones are at 600+. read more

I recently upgraded my IPhone to the new 16 Pro. The conversion process was efficient, professional and very helpful. Carlos was the Apple representative who helped me and he made the whole transaction great. I'm a long-time AT&T wireless customer and continue to be sow, but there's a BIG difference between going to the Apple Store or an AT&T store. Apple is a far superior experience! read more

I was at this Apple Store today and while the help I received was great. I couldn't help but notice the older man behind me was being yelled at by an Apple employee . The man had to be at least late 70s or even 80s. The issue may have been true that Apple couldn't help him, and I also heard something about Apple not being able to fix his hearing aids. Which all may be true. But the employee could have met this man with compassion and tried to help him in a different way. Maybe the older man wasn't being so nice but he doesn't deserve to be treated that way. And should have been sent in the direction of a place that could help him. I heard no resolution besides no I can't fix your hearing aid !! And it just upset and bothered me all day. I felt so bad . read more

today i called the local store to see how busy they were to go buy a new phone. I called the 775 local number, got a recording that i was able after at least 5 minutes to get the recording to transfer me to the Reno Store. No, i waited 10 minutes for AKmed to answer the call from another country. All i wanted was to talk to a Reno local employee, someone who speaks english. I wasted 25 minutes on the phone before i found out that Akmed was asking me these ridiculous questions becuase he is not from the store and he does not know customer service like a STORE employee would. I am done, Apple Sucks. Bait and Switch, no one that calls a store wants to be mislead into the sales team. whomever works for Apple that put this systme in place should be fired. BYE! read more

The staff here was awesome, beyond helpful and all super friendly. The tutorials they had going on were entertaining.

All I needed was a new battery for my two-year-old iPhone. First visit: "Without an appointment it will be several hours before a technician can see you." Second visit with an appointment this time: "It will be four hours before a phone technician can install your new battery." Just ridiculous! And it takes me over an hour to get to this store! So now I need to make a third trip just for a battery. Management needs to do better staff scheduling. read more

Went to the Apple store a couple times, and they were very friendly and courteous as I walked in the door. Someone was able to help me right away. I bought a phone and then decided that I wanted to upgrade to a different phone. They were great about it. They help me quickly and I was back out the door and everybody there is very knowledgeable and courteous call helping the first time and then I believe Daniel help me the second time both guys were great. read more

Had the worst experience with a sales rep here at the Apple Store. White male, in his late 50's to up to in his 60's years of age. Approx 5'10" to 6'00" tall, white hair, wearing green Apple shirt, no name tag. I came into the store to purchase two Apple gift cards and he approached me and started to ask questions: Who the gift cards for? Is it for you? Are you going to give it to someone? Are you going to go on-line and give them the digits? Nosey bastard he was. Last I checked, the job of the sales person is to sell the product and NOT concern himself ON WHAT the purchaser does with the product! read more

My iphone 16 needed a new part and they said after they install the part all I have to do is sign into my icloud account, I did not receive any help setting up my iphone after the repairs were made. I set up my phone when I got home and had me wait 24 hours to access my phone, after the 24 hours were up I tried to access my icloud and now I have to wait 3 days for verification when I need my phone for the military since I am joining the service and only receive calls and texts from my recruiter, I wish they would have helped me instead of dealing with a phone that I can not use. read more

Back in the day, Apple Stores used to be like coffeehouses. You'd wander in with your Macbook, sit at desk, and basically mingle, as much as you can tethered to your laptop. The bandwidth was exceptional at the time. But don't try to download the latest OS while you're there. They'll think you want tech support if it fails and, worse, think you're an idiot for not bringing your backup drive. Apple Stores have and haven't changed quite significantly since then. This particular location wasn't that comfortable to begin with, but they pretended to be impressed by a Waterford laptop case. Good enough. read more

Service Recently I needed advice re subscriptions being charged on my Apple wallet. The associate ( female short dark hair) was pretty short with her replies and at the end said "I don't know what you people do with your phones after you buy them " in her own snide voice. Previous visits have not run into unpleasant attitudes read more

Kudos to the dark complected young man with curly hair, a great smile and the patience of job. I watched his interaction with an older woman who needed help with her phone and then it was my turn. He had me on the road within 5 minutes. I told him he should have been given multiple gold stars for his service! So sorry I didn't get his name. read more

I made an appointment for my computer on Wednesday this week (6/26), and they had an opening the same day that I called for the appointment. This is convenient, and if you make an appointment there's no wait. The wait can get pretty long with no appointment, even if you come in early. Both times when I came here for help it was excellent service. Super convenient when I took the time to make an appointment. They helped me with the computer and had excellent communication and listening. The store itself is nice. It's cool seeing some of the new technology that's coming out. read more

Greeted immediately with a friendly welcome to the store. I inquired about my ear buds as I needed to know what generation they were. I had lost the case and needed a new one. He offered the case and price along with option of new ones. I purchased the case and left 5 minutes later. read more

My old Apple Watch decided to finally call a quits on me sooo time for an upgrade! For what I need and for the value the SE was the right fit. Made my order online and picked out my band once I got to the store so I can try on to make my choice. It was a quick trip with no complications and friendly staff if we had any questions. I'm loving my new Apple Watch! read more

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I've been here a few times since my first visit (that wasn't exactly stellar) and feel the need to update this review as my most recent visits were much better than the first. I've learned from my mistake the first time and have made all my purchases ahead of time on the Apple Shop app and selected in-store pickup. By the time I arrive during my check-in window, my purchase is ready to go and I'm out the door. That's exactly how I like to shop. The customer service has always been pretty good so no worries there. I just wish there was a little more cohesiveness and clear at the check-in area as it can be confusing to those who've never been to an Apple Store before. read more

Apple Shayden Summit - Mobile Phones Near Me - Reno, Nevada

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After I purchased a Airtag without issues, I asked about a problem I have with my IPhone. I was send to another counter, where I was completely ignored. After a whileI asked an employee, who just finished up with another customer, to help me. He replied, that he was i. Training, and told me after several minutes, he would talk to a supervisor. Which he did, and both of them left the room and didn't return! read more

As far as Apple stores, one is pretty good. There are generally more people available to help than there are customers, and they offer lots of classes for people who need help learning how to use their products. Parking is plentiful right in front of the store and they have their own restrooms. This makes it convenient to shop here as you don't need to trek all the way down to the main center facilities. read more

Make sure to have an appointment at the genius bar if you need help with something. I came in on a weekend and was turned down. However I came back and was helped pretty quickly. I thought I was going to have to spend some money, but fortunately the guy at the genius bar was able to bring my laptop back to life. read more

Ugh...I despise coming in this store. The whole system from checking, giving your name Tiger on a list, in to waiting for some grade A hipster with the brains of a newt to "help" you, to the crappy customer service and awful checkout process, makes my eye twitch! We came in today to buy a MAC Book Pro, set of AirPods Pro, & package of 4 Air tags. We were "greeted" more like halted by a customer service representative, asked our names to be put on a list. We then wandered to the MACBook pro to wait to be helped. 2 associates asked if we were being helped. We explained we just wanted to buy the computer, air pods and air rags and leave. Nope still had to meander while at least 5 apple D-bags wander aimlessly doing nothing but sucking in air. Then finally someone figured out we wanted to spend a good amount of money and decided to help us. The next wreck was we have military ID for the discount and we have a tax exempt letter. Well you CANNOT get military discounts in the store! Only online purchase qualifies for military discount. So, even though we are ordering online to pick up where we are exactly standing now...they will not override this process. Next they don't quite know how to apply the tax exempt letter to online purchases so we have to send them an email to reimburse us the tax. To say that I'm skeptical about ever seeing this money returned to us is an understatement. The entire process is a joke. This company is infuriating and I question why we buy their over priced technology. Yet here we are, buying a computer for our daughters 18th birthday and college. I'd avoid this dump joke of an establishment. read more

The staff is well trained and very polite and efficient. Their ability to purchase on line and pickup in store is very convenient. read more

You will not get your phone serviced or fixed here the day you go even if you have an appointment. Awful service. Made an appointment and drove all the way there to get my battery replaced. Was told I had to make another appointment because "people don't always know what they need". They finally admitted they didn't have time to replace the battery. Was told to I have to go back another day and drop off the phone for two hours. Am I supposed to waste an entire week to get a battery replaced because of your staffing issues? No apologies. Also one of their entrance doors were broken. Classy read more

My husband and I have just returned home from the Reno store after wasting $1000 and an hour of our time! Because the store is conveniently located at the exact opposite end of Washoe County from where we live, we decided to visit the store on our way home from California about 6:00 this evening. Upon our arrival at the store we expressed an interest in purchasing an I pad and scheduled a service appointment to assist with problems with the I phone and I pods my husband purchased for me earlier this year. The staff was right on the ball with getting the I pad purchase completed, and then we were informed that there was no one available to assist with set up of the new device because they closed the Set Up desk at 5:00....but we were welcome to sit at the Set Up desk and figure it out ourselves! We had a service appointment set for 6:35, twenty five minutes after our arrival at the store but we were told they were running ahead of schedule and it would not be that long.....at 6:45 we were finally text to report to the Genius desk for assistance....no one seemed to have any interest in assisting us so my husband approached one of the techs ( two of whom were standing at the next station , apparently it took both of them to set up the phone for the other customers) He was told that someone would be with us shortly and when he asked how long " shortly " would be, he was told " when someone becomes available".....At that point we decided to stop wasting our time and left. I am number one , NOT the biggest fan of any Apple equipment and number two, DEFINITELY not a fan of the give a shit attitude of their staff....I will be posting this review on as many locations as is possible to hopefully prevent someone else from wasting both their time and money on your products or your services. read more

Busy place on a Sunday. I think this business still has a mask requirement. Walked in and everyone had a mask on. So after everyone looked at us and we looked at them, we picked up a mask that was provided when you walk in so we didn't feel like the minority. Clean, well organized. Lots of Apple tchotchkes. Lots of staff. They must treat their employees right! read more

We came to look at the apple watches for my daughter. An employee just showed us to the case the watch faces and bands. That was it for customer service. Customer service at Summit Mall is always hit and miss. You either feel welcome and have wonderful customer service, or you feel like the employees are judging you, or you get no service at all. The employee did show us the cases but he didn't seem to care whether or not we made a purchase. He didn't seem happy with his job. I felt this store was lacking happy, caring, and service-oriented employees. Product is not always the reason customers purchase an item. I can order off of Amazon and get better service. Your product can be amazing but if your customer service is lacking your sales will be too. read more

Apple Shayden Summit - Watches - Mobile Phones Near Me - Reno, Nevada

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Visited this store on a Saturday and even though it was very busy our wait time was minimal. Did a little shopping and returned and received excellent service on the purchase of an iPad mini. Customer service explained everything thoroughly to us-wonderful experience read more

While I would rather go to the Apple store than any other store for diagnostics, repairs, or replacements, for those of us who take the bus, it's really difficult to get too. It took us a flex ride, two buses, and an Uber just to get to Summit Sierra! By the time I got there to have my phone assessed and replaced, I was exhausted! At the same time, they did take care of the issue, Let me sit there until I was able to update my phone so I could use the backup that I had, and then load my apps so that the app that my bus pass is contained on would work. The placement of that store was not the best, especially for those with visual impairments who can't drive, or even other people who can't drive for whatever reason. There is no bus service and never has been. For a company that prides itself on accessibility, it astounds me that they didn't take this into account when deciding where to put the store. It astounds me even more, that it's been there for over a decade and a half, almost 2, and they still haven't moved it to a place that's accessible to those who need it. They moved the store, but in the same shopping center that's impossible to get to, that they were already in. read more

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Sold us the wrong colored watch and didn't seem to care. The mechanism of buying or browsing here is not made for humans. You can't just browse, you have to be put on a list. But what if you want to browse without being followed around by a "sales representative" before you even know what you want? Then you get in trouble for not checking in at the front like this is a cable store or something. Then they fight you about the existence of a longer watch band that is clearly listed on the website in front of us and finally they realize and find they do, in fact, sell it. It's not even that the customer service people are bad or badly trained. They seem genuinely nice. But when most just stand in herds and won't help you, and you can't buy small things like cables easily at all, the whole system is broken. read more