Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

If I could give zero stars I would. Check your bills and contract because this staff will scam you…read more They'll add accessories and protection plans on lines that are not used. T-mobile gives sales incentives to the staff for them to upsell you, and if you say no, they'll add it anyways without your knowledge or permission. Seriously sleazy people.

SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support…read morethere's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here.

Aggressive. Unfriendly, scared people. You don't own the sidewalk. If they have to be this rude to…read moreeveryone walking by, you had to wonder if they even have a real business in there.

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Very fair pricing and great customer service. Example is my recent purchase of Pixel 6a phone…read morewhich they did a complete upload to from prior phone including absolutey everything (much more than expected) as it was like I did not change phones. Then when I found battery was a bit weak they provided/installed brand new one for no charge. -Don

Sent my friend in for a simple upgrade and some how was signed up with 2 new lines and plan switch…read more Fast talking deceiving sales person. Very unethical. Go to a corporate store.

I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com

Absolutely great place for phones and wireless, Ben will take care of you and get whatever you need!read more

Disappointed in their inconsistent customer service. Have been here twice for them to put screen…read moreprotectors on our Pixel 2 phones because they are REALLY GOOD at it. However, after breaking my phone and getting my replacement Pixel 3, they refused to put on my screen protector because I didn't purchase it from them. Very inconsistent with their customer service. I was literally here less than 2 weeks ago, and they had no problem doing it for me. I'm a Cricket customer, and told them that the last two times also, and it was never an issue. Today, however, it was finally an issue. Yet another reason for me to stick to Cricket Wireless.

Paul was an amazing help,…read more He was able to get me situated all while doing 2 other task and on the phone, with everything and everyone helped accordingly. I see that being very beneficial for the company. As he was able to successfully complete everything at that moment. Never once gave me a hard time (considering I was all over the place with questions and concerns) rather gave me advice to better my options and choices. He definitely gets at 10 out of 10.

This location has a scammer as a manager. We went in to get new phones and the manager there setup…read more6 additional lines. 2 random lines and 4 "tablet" lines. When we got our first bill we had 8 lines for two people. All so he could get a commission. AVOID THIS PLACE LIKE THE PLAGUE if you don't want to be ripped off!!!

I come by here at least 4 or 5 times a month. I send my packages here and I have internet service…read morethey offer. Its a family owned and run business and yes sometimes they slip up. Once a package didn't have enough postage so it got sent back. But people make mistakes. I always receive great service and I would come here any day over the Renton USPS.

Dropped off a package at there USPS side of the store. Now the package is gone never scanned in…read more Very suspicious business.