Aggressive. Unfriendly, scared people. You don't own the sidewalk. If they have to be this rude to everyone walking by, you had to wonder if they even have a real business in there. read more

update from my last post that i forgot to add, but i ended up going to the apple store and telling them what they told me at the phone guys and the apple store employee told me that, that was not what was wrong and it was most likely my battery and when she opened up the phone she told me it looks like they most likely took out parts i needed for my phone to work/damaged it further on purpose. it resulted in me getting a whole new phone because the damaged they caused was so inflicted. also not to mention the phone guys told me my phone wouldn't charge due to "water damage" which later was proven to be false, i felt like something was off so i went to charge it in the car, and it turned on immediately, when i took it back into the store seconds later the guy looked at the other employee like he was shocked but it was very clear he knew what he did and was badly acting. he took it to the back to try to "fix it again" and came back 2 minutes later saying he couldn't. and when i tried to charge it again it was permanently off. do not go here. they damage your phones so you can buy their used phones. read more

They dont listen. Already trying to sell more to me than I need. Seriously I ended up buying a phone here that did not work correctly fresh out of the box. It does not sense touch that well. Ive contacted them trying to get it replaced but all they do is try and sell me a stylus. They say that a stylus is needed for phone to work. I say that is bullshi*. If a stylus is needed it should have been in the box with the phone. They just dont listen and they SUCK! I am dealing with Samsung directly now to get this taken care of. Im going to let Samsung know that they should cut off business with these scumbag liars. read more

Don't go to any The Phone Guy locations they're very unprofessional and complete idiots when coming to technology. We bought an IPhone 17 pro and it got blacklisted a few weeks later. They sell STOLEN items. Brent and Sorin at the Renton location are idiots they said they completed the iCloud transfer but lied and didn't do nothing I lost a lot of memories and files because of it. No sort of customer service etiquettes. I have reported them to the BBB and will be filing a civil lawsuit against this business. read more

Fast. Easy. Communicates well. Welcoming. Explains every product and financing well. Will come back and buy other products.

My experience was a roller coaster, and when I got off the ride, I wasn't happy that I took it. Let me tell you about it. I bought a vinyl plotter - think a Cricut, except it's big, stands up, and can cut vinyl up to 48" wide. Because I bought this machine, I needed some computer stuff that would assist me with both cutting and designing the vinyl decals I wanted to make. A friend at work told me about her iPad she bought, and used an Apple Pencil to design with. I'm not an Apple person at all, but realized it might be a good investment for me. I went into The Phone Guys in Renton, because I was working nearby, and it was convenient. I told the guy who was working there (the receipt says Rolando V., though the credit card receipt says Tran Nguyen) exactly what I wanted - an ipad that I could use to do some design work, and I wanted to be able to use the pencil for my design. Note that I came into a store that heavily advertises iPads on OfferUp, so that I could talk to a pro and get what I want. "Rolando" asked what my price range was, told me he didn't have any older models in that range, and I was willing to go up more than $100 over what I saw on the website. I was okay with that. In the end, I got a 5th gen iPad for about $200, but didn't get the pencil I wanted, because they were out of stock. I was told I could get it at Best Buy. No biggie, I could also order from Amazon and have it arrive the next day, which I did. Then the pencil arrive about 9am, and I was excited to try it out on my new iPad I spent last night setting up and buying software for! Spoiler: the pencil doesn't work with 5th gen iPads. I didn't worry too much about it, because it was less than 24 hours since I bought it, and I'm sure they'll let me trade it up for the new model, which will work for it! I even went back to the store in Renton, which was now an extra 20 minute drive longer than the closest "The Phone Guys", but I didn't care - this was where I got it from, and they'd totally understand. Fast forward to when I got there. It was busy, there were a few people ahead of me, but I was okay waiting. Finally, upon my turn, I explained what happened, and was promptly told there would be a 20% restock fee. I was shocked... I bought this device upon the recommendation of the person working there, that knew exactly what I wanted to do. Additionally, I wasn't returning it, I was wanting to exchange up to a newer model! I was even willing to upgrade to a device about $100 more, since it would have been a good investment! Didn't matter, whoever this guy was said he needed to talk to his manager, and started typing on his keyboard. Less than a minute later he told me he couldn't do anything about it, but his manager would let him do a 10% restock charge instead. I was ready to cut my $40 loss and just leave, but decided I'll just suck it up to lose $20, and get something that would work. I still wanted to upgrade 2 generations, but when he brought it out, it was $50 more than the one on their website. The reason: it is a cellular device, and costs more. He did knock a few dollars off, and I ended up taking it, but between the restock fee and the cellular upcharge, I still ended up about $70 more than what I should have spent. Lastly, HE WOULD HAVE SOLD ME A PENCIL I COULDN'T USE! And would have had an extra $10-20 restock. I currently have it on OfferUp for the price I paid (excluding restock charge/tax), and I'm going to try and sell it to be able to put toward the one I want. I have a 6th gen device, but was willing to spend the extra money to get an 8th or 9th gen, but I was so frustrated I just wanted to get out of this store. The worst part is I may end up having to buy the one I want through them, since they have so many for decent prices, and if I order online I won't feel pressured to get what is there without features I need, since I drove an hour to get there. Last, "Vick" texted me asking how my device was working. I told him it was fine, but my experience sucked, and he's left me on read ever since. Thanks Vick. I texted him again tonight saying something like, "I can see you don't really care what I think", but with more words and not as nice! p.s. I see from Yelp that I'm definitely not the only one who feels this way. Wish I would have read the Yelp reviews instead of the Google reviews, which seem much more positive. Edit: adding this real quick - the first time I went it, I wasn't explained to that I couldn't return without a 20% restocking fee, but because had issues with "H. Vuong" when I tried to return and trade up, this guy made sure I initialed the return and condition policy. I would like to point out that the line about returns says "Customer may return the merchanidise within 7 days. 20% restocking fees may apply (changed mind)". I wouldn't think that since I didn't change my mind, but rather didn't get what I asked for, that the "may" apply part would be applicable here. read more

The Phone Guys - Mobile Phones Near Me - Renton, Washington

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complete scam... my son purchased a used Mac Book immediately after first use software seemed laggy fan is loud all sorts of errors we took it back the next day and were charged 20% restock fee & they refused to return full amount rep claims they are are an authorized Apple dealer offering a new option, this is not an authorized dealer avoid this chain at all costs selling defective items with a bogus warranty read more

Thank you V My overall experience was great V was so knowledgeable and easy talking to, she was so helpful and made my transactions smoothe... Thanks again V n ur staf. read more

I took my daughters iPad there for a repair. After picking up the iPad, a couple days later there was a gray line on her screen that wouldn't go away with a reset. I contacted them to let them know and dropped it off so they can fix what they broke. They called me and gave me a quote but offered $20 off lol. I bought the iPad from them for $200. My daughter broke the screen, I brought it back for them to repair for $200. Then they broke the ipad while they were repairing the screen and said they'll fix for $200. Laughable. What makes matters worse, they refuse to allow me to speak to a manager. There is a such thing as consumer rights...I plan to exercise them. They messed with the wrong mama. You break it, you fix it. And for perspective I have supported their business with over $2400. worth of products and services. read more

Ok, so I guess my initial review was a grand opening fluke. I've stopped in a few times since then, but their pricing has gone up and friendliness has gone down. It was also shocking to discover that they have no records of my initial purchase because they shifted over to a new inventory/customer system; so about that warranty... Most of their inventory goes for more than sale price from the big box/online stores and they're less than helpful when you mention that to them. 2 stars because my initial purchase is still functioning. read more

Yeah this place is a joke, they say the phone is new and not refurbished but thats a lie, I paid 1400+ for a note nine and after one year of payments for some odd reason the phone started turning off by itself constantly. Then I get this message that I'm eligible to get a new phone for blah blah blah, yeah this place is Asian rip off. They know what there doing. If the phone was brand new how come mine came with no box just a sleeve. DO NOT GET A PHONE FROM THIS PLACE!!!!!! read more

Posted a iPhone 7 Plus 128GB For "$179" but when we got there after 35-40mins drive, they changed the price to $350, even updated their post. read more

The Phone Guys - "We are so sorry about that post. My employee post a wrong price." Messaged us that right when we got inside the store - Mobile Phones Near Me - Renton, Washington

I've been shopping at The Phone Guys for a couple of years. Everytime I need a phone I come here. The only I can say is they are friendly and knowledgable . Good warranty. Good quality of phones. Highly Recommended read more

Yooo the phone guys in Renton is so popping christin and Vy great customer service great deals I Love that place I recommend everybody come check it out I guarantee it's worth it 10 stars!!! read more

I bought an iPad and an Apple Watch in here and so far, I've no problem with none of the devices and it is pretty good. The 90 days warranty really hype me up about this place, you can't find any where that sell pre-owned stuff with the perfect condition and 90 days warranty like this. Good job the phone guys, keep it up and I'll be back for more! read more

They had an ad on OfferUp for a Sony playstation 5, Wich offers the console on a payment plan, fantastic right? Been trying to get one for a long time now, so I drove almost an hour to one of their locations only to find out that the want over a grand for the PS5! No where on the ad did it indicate that they where not being sold at retail price! Not fan of their miss leading business tactics. Absolutely do not recommend this company! read more

I needed a screen replaced came in soon as they opened the guy charged me before they did the work 100$ to fix an iphone 7 screen told me come back in 30 min I come back sat there and after 2 hours he says he don't have the part to fix it he's racist don't never go there it's a rip off your better off just going to regular t mobile store and get a new phone don't waste your money at that sketchy business read more

SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support there's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here. read more

Very misleading return policy. Quoted at three days but in actuality it's just two. There's no reason for this deceptive practice.

Drove all the way from west Seattle then right when we walked in they doubled the price from what their offer up post was because allegedly their employee posted the wrong price... $200 mistake LOL Not worth wasting your time for scammers here. This business is not going to last. read more

Friendly and knowledgable staff. The 90 days warranty is really useful as they take care the issue for my iphone XR for free. I would highly recommend this store read more

This is probably the most horrible company I've ever dealt with dealing with electronics. overpriced used products, Bait and switch, 20% restocking fee, 2 day return when STATED ON THE CONTRACT/RECEIPT 3 DAYS. They don't explain ANY of this until AFTER YOU'VE MADE THE PURCHASE! had I known ANY of this I would have never purchased this from them! I paid $1010.97 for a iPad 11" WIFI ONLY- which is $899 and under everywhere else in the world, Realized they sold me a WIFI only when I wanted Cellular-Wifi, go back to see if I could "Upgrade" because it is MONDAY, purchase date was FRIDAY. Three days from Friday is Monday, but these employees are oblivious to common sense, tried to "upgrade" to a USED cellular- WiFi iPad that was $947. They wanted me to pay $300 for RESTOCKING ON A BRAND SPANKING NEW IPAD UNTOUCHED and the difference on a Used no box etc iPad. They prey on people who can't afford these products by putting them in these "90day" pay options with HIDDEN FEES AND ADDITIONAL CHARGES. Everything about these guys are bogus, SEARCH THE WEB THROUGHLY before coming here and let it be your last resort, I don't write reviews but this one takes the cake! Don't know the ladies name but she was disrespectful as hell from when I entered the building, but I kept my composure, RUN! not walk RUN! away from them. I will NEVER purchase from them again and wouldn't recommend to my worst enemy! Now I'm stuck with a product I didn't want! read more