I had a great experience purchasing a phone in BWireless! The customer service was top notch and…read morethey seemed to genuinely care that all my needs were met. I would definitely recommend that anyone who is interested in purchasing a mobile phone skip the extreme hassle of going into a corporately run store, and go get your phone at a privately owned mobile phone retailer such as BWireless. ..you won't regret it!

This review is for the wonderful, amazing Cindy Kieu at the T-Mobile Experience store on Rainier…read moreAvenue South in Seattle. We arrived at the store at 7:30pm; they close at 8. Our grandson's phone had died and we needed a new one pronto, as he had some important online work to do. To make things worse, he is on his dad's plan and his dad was at work with a customer. Cindy skillfully navigated all this, including patiently walking his dad through adding our grandson to his account and helping us choose the best replacement phone, which they had there in the store. Now our grandson is back online and able to finish all his work. Cindy calmly got all this done in the half hour before they closed. Cindy, you are amazing, thank you!!

They have very slow service. I waited close to 45 minutes for help. Many other customers, that were…read morein line for help, left the store.

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Excellent service for my cellphone. I needed a new battery put into my older cell phone. I did a…read moreyelp search and this place popped up, and it's right in my neighborhood. I was able to communicate with the owner who gave me an estimate, I showed up and he provided the service in 30 minutes for the price quoted and the new battery is working great in my phone. He was friendly and helpful. I really recommend this place if you're looking for an effective and affordable repair to your cell phone. So I'll give it my highest rating five stars.

Alex was great! We accidently dropped our iPhone 15 Pro, the screen was damaged. I checked out a…read morefew places and choose to bring my phone to Alex for screen replacement. He did a great job with a fair price, replaced the screen in 20 minutes, and our phone is back in normal again. I definitely would recommend him if you have a need for phone repair. Thank you Alex!!

My AT&T bill increases every month without my consent. When I went to the store at 4730 42nd Ave…read moreSW, Suite 22, Seattle, WA 98116, the employees could not explain the charges, and the store manager showed no knowledge or responsibility. I was also promised a $200 store credit that I never received. I called customer support five times in one month. Each time I asked to speak with a supervisor, I was either put on hold for over two hours or disconnected. This is the worst customer handling I have ever experienced. What made this even worse was the lack of professionalism between AT&T teams. When store employees contacted customer support on my behalf, there was no respect or cooperation between them, and it was obvious that no one wanted to take responsibility. AT&T shows zero accountability and no respect for existing customers.

Worst customer service ever!!! Brandon has no interest in assisting nor is knowledgeable about what…read moreit is. He is extremely rude, asks customers to leave and refuses to help yet he is chatting on his iPad. Look at previous reviews as well, same comments, rude, refuses to help, asks people to leave. Why is he still employed, in his posit