The customer service at this location is awful. I was told it is walkin only and i live 1 1/2 hours…read moreaway so i go in at 4p and was told they couldn't do it that day i would have to bring it back. I am stuck coming to this because they are the only one with the parts for my phone. I call the next day and they say well they are backed up but if i have it there by 4p they will have time to fix it. I got there about 1 pm and i told them i would be waiting in my car since im not familiar with the area and they will have my phone. They didn't get done with it til nearly 5p. I will never go back to this place again.

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.

I go here for my phone screen replacement z they install and will assist if it wasn't done right…read more Very competitive prices as well!

They replaced my iPhone battery twice. The second time was November (it's currently mid-March and…read moreI've had issues since January) it's already gone bad. First time in November of 2024 I got the extended battery and didn't notice a difference. This time the standard. They said on this replacement the battery had swollen which is why it wouldn't hold a charge. And I can feel this one get warm too. Spend the couple extra bucks and just have Apple do it.

To sum up my experience all I can say is terrible customer service. My initial trip here was to…read moreupgrade two phones, while we were there they encouraged us to take advantage of a promotion for iPads that would be bundled into our upgrade. My wife and I agreed, and after going through the process we were told that the iPads would have to be shipped from another store. No problem. The next day, we were still waiting for our new phones to activate. Which required my wife to call AT&T directly as the store could not take incoming calls. And two days later she stopped in to pick up the iPads. One was available, and the salesman said he would call in a couple of days when the other came in. 5 days later no call. We stopped in on grand opening day, and caught the manager, who immediately told us that that offer was no longer valid, and it was "while supplies last". His attitude was confrontational and he made it seem like we were at fault. We asked why the sign for the offer was still up, and he replied "well I can take that down if you want". We left, and stopped in at the store in Louis Joliet Mall, (which was basically across the street) just to see if the sign was up, it was not, but after explaining our situation to a salesman, that stores manager started calling around for an iPad, and promised to call us back with a status. The next morning we got a call, telling us they had one, and they would hold it for us. They rocked.

I would give zero stars if that were an option. I have never been lied to by a sales rep like I was…read morelied to by Shilyn Y at the Joliet, IL store on Plainfield Rd. I purchased a screen protector and she told me if anything happened to it, it was under warranty and they would replace it. I drove 30 minutes today to have my cracked screen protector replaced only for her to tell me I have to submit the request online and then pay an additional $10 for shipping and handling. This is absolutely unacceptable! I was understandably upset and said you have to fix this, this is crazy, you lied and she told me that I need to get the fuck out of the store! Very threatening and she is an extremely large person so I feared for my safety!

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

Ozzie Perez was the best …read more Fitbit and Google overnight joined, leaving. us unable to track walking God bless Ozzie he was so kind and patient and figured it out please affirm him for bring an outstanding employee for Verizon mary Schuster

This used to be a great store. There use to be a lot of help. I got my IPhone 16pro there and have…read morehad problems since day one. I walked in earlier this week to seek assistance for my non-working phone. I was told that I would have to drive to Naperville for assistance. When I said no, I was told someone would come to my house on Saturday between noon and 2 to "fix" my phone. I stayed home all day for this. Well, it's 4:30, and I haven't seen anyone.

Made the trip from far because they used to be best place to sell your phone but they must've…read moredropped prices. only gave me $900 for an unlocked iPhone 17 pro max 1TB in great condition!!

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