Problem solved! After 15+ calls to AT&T--fraud, customer service, transfers--and multiple store visits in Huntington Beach, I was exhausted. Everyone passed the issue along. But not Anthony De Jesus in the Santa Ana store. Anthony resolved a months-long phone transfer issue that had stumped multiple departments. He asked the right questions, tried multiple solutions, and solved it in minutes. No deflection. No delay. No passing it along to the next AT&T representative. Just curiosity, skill, and follow-through. He didn't treat me like a ticket to close. He treated me like a person with a problem worth solving. The other staff were friendly and I only waited about 7 minutes to be helped. read more

I came in to upgrade my phone and this store usually has Staff that are easy going and friendly. However today when I came in, we talked to this guy with a combination of light skinned Hispanic Gentleman with curly dark brown hair. who, I don't know if didn't like people who were Islamic people or if he was buzzed by smoking to much Weed, not being professional at all. I was unaware that you now have to pay a hefty upgrade fee, and you have to follow guidelines, but still to disregard like that hurt my feelings. read more

This location is in serious need of improved customer service training. Unfortunately, my experience today was disappointing from the moment I walked in. An employee immediately displayed a negative attitude before I had even spoken a word. This is not an isolated incident-every time I visit this store for assistance with my phone, there seems to be an issue or an unpleasant interaction. Customer service should be welcoming, professional, and focused on helping customers, but that has not been my experience at this location. If you have other options available, I would strongly recommend considering them before choosing this store. Overall, this has consistently been one of the most frustrating places I have visited for phone-related service. read more

Really disappointed with this AT&T location. I went in for what should have been a simple trade-in for my iPhone after upgrading online, and the employees completely turned me away saying they couldn't help because the order was placed online. What's frustrating is that I later spoke with AT&T customer service, and they even told me that was strange because this is a corporate store and they should have been able to assist me. Instead of trying to help or guide me through the process, I was left confused and sent away. I understand if certain steps are required, but the lack of effort and customer service was honestly frustrating. A simple trade-in should not be this difficult. read more

Over the years I discovered when you do an online order for pickup at a store, when you go they'll find some excuse to cancel the order and redo it in the store. I found out from a manager this was because of their commissions. So yesterday I was told my online order wasn't processed because only the manager can do online orders and he wasn't going to be there and of course they offered to redo it. I said no, I'd wait. And what happened this morning? I get an email that the order was canceled. If you want a no hassle upgrade, do it at Best Buy. read more

This place is absolutely a mess. The workers don't have manners and the wait time is insane. I will never be coming back here. To not waste your time, you should go to a different store. read more

I was trying to find a specific phone and had already called 4 other locations that didn't have it. I called this location and spoke with Brandon, who told me that unfortunately they didn't have it, but he explained to me how I could go to the Apple Store if I couldn't find it elsewhere & explained everything I would need to do. Before hanging up, he told me he was going to call a different location for me just to double check that store didn't have it. While I did not expect anyone to make a phone call for me, Brandon really went above any beyond to help me find this phone or give me other options to find it. I was lucky enough that the other location ended up having it, & I credit that to Brandon's help. I'm extremely grateful for his customer service! read more

The worst service ever. They promise you everything possible to sign up with them. But, when it comes to deliver, they try to give you runaround and hoping you give up. I was verbally promised by the shift manager "Natalie" that she would cover initiation fees for all of my lines transfers in April. This manager left this store and totally ignored what she had promised. After several months of delays and lies, she finally referred me to another manager named Edgar. Edgar happened to be so unprofessional, rude, unwilling to take any steps to resolve this matter. The way Edgar acted, I am not sure why ATT allows such individuals to work for this company in this role since ATT is not a bad.company. So, if anyone is signing up for new service and receives any promises specifically in this store, have it in writing or walk away to another store. read more

The worst phone carrier I've ever used. Avoid this location they incorrectly bill and scam customers. We've been helped twice by Jose at this location. Each time he seems normal and friendly but our phone bills have not been accurate since the first time he helped us. We've had multiple issues from phone without service and unpredictable charges. When I came in originally and got a new phone he told me and my husband if we had cash he had phone accessories. I came in to get my phone info onto my new one and they wanted to charge $25. I came across the street to apple who helped me for free. read more

We recently opened a new line and specifically requested that AT&T Next be added to the account. Unfortunately, it wasn't added as requested. I called the store spoke to Ana who initially helped us and assured us to that if we came back to the store, look for the store manager Edgar, they would take care of it. On New Year's Day, we made the hour-long drive, only to be told by Edgar that it was now past the 14-day window and they could no longer add it. If he had properly addressed the issue in the first place, we wouldn't have wasted our time and effort. This manager displayed poor customer service, refused to take accountability for the mistake, and left us deeply frustrated by the lack of resolution. We switched to at&t for this poor service. It's so sad! read more

This place blatantly lets customers know theyre not welcome. Walked in to get a warrantied screen protecter and the big hispanic gal said "we dont have it." Didnt check or anything. I said okay. Can you check who does? She said... "we dont do that." Take your business elsewhere. These people and their demeanor is straight cheeks. They literally just stand there and never have clientele because of their crappy service. read more

The staff no work g knowledge of how cell phones work - at all! They are immature and clearly clueless.

I'm reading the customer review from Jan 1, 2025 and I am shocked. Edgar is a manager? Are you sure? Last Monday I visited AT&T. Edgar asked me, unsmiling, why I was in the store. I told him I simply wanted to have the phone activated. He said, "We charge $25 to have each line activated." Really? I was with my sister last week when she had her phone activated, and when I spoke to Brandon and Andrew the week before, they said nothing about an activation fee. Edgar said, "Well, you're going to have to come back tomorrow and talk to Brandon." I told him I cannot take time off from work to keep coming back. He said, "You can come back tomorrow or you can pay $25 for us to do it today." I asked him if he could call Brandon or Andrew and ask them if they remember our conversation. OMG, this fool said, "Brandon...and...Andrew...are...off...today..." very slowly, as if I was not capable of comprehension. I pulled out Andrew's business card and showed it to him. I asked him if I needed to call his district manager. He said, "OK, I'll call Andrew to see if he remembers you." He left for about 20 minutes. When he came back he walked over to a customer and asked if he could help him. Then he went back to his desk, avoiding my gaze. I walked up to him and asked if he spoke with Andrew. He said yes. I asked, did he remember me? He said yes. (LOL, I'm not kidding, I had to drag it out of him.) He said, Andrew remembers you, we will waive the $25 fee today. Someone will be with you. The only reason I'm giving 3 stars is because Brandon (the real manager) and Andrew were delightful and professional. And they smile at the customers! Also, in the end, Semi saved the day. But I'll give her flowers in a separate review. Edgar gave me high anxiety. Additionally, what's up with the AT&T reps telling customers to come back another day? I've noticed this in several reviews. Both Edgar and Brian told me to come back the next day. Are they just lazy? What is their deal? This review is for the AT&T store next to Chipotle in Santa Ana. read more

My family doesn't have any AT&T service but one of your workers just came to our house a couple minutes ago to try to sell us the service or whatever, we were not interested from the beginning and we never were going to be, my brother politely let him know that we weren't interested and the guy just kept saying "i understand that" and continued to try to sell to us regardless. He was told that we were just trying to enjoy dinner several times and just didn't care about what we were saying to him. I understand perhaps he needs to make some sales monthly but it just got to the point where it was not only annoying but also very disrespectful, if you guys want sales that is not the way to do it. read more

If possible I'd leave a negative review I'm so dam mad it's best if I keep it short I'm so mad with att and this employee I refused to go to att store off Adams by my house because the employees are so horrible I can't even walk back in the store so I came to Bristol store and it's even worse I've never in my life been so upset after waisting hours if my job time literally cursing at me and talking trash being argumentative towards me and ya I've never been so angry and upset after attempting to buy a new Apple Ultra 2. I'm going to cancel my phone service with ATT over this I don't care if I have to spend $"2000 To buy my contract out I'm so mad I want to cry SCREW ATT LIERS read more

AT&T Store - Worthless att employees amazing that they are paid for their efforts of just breathing - Mobile Phones Near Me - Santa Ana, California

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I have never written a bad review but the horrible experience I had with Andrew warrants it. I came to trade my phone in as I was directed to by customer service, and I even had a confirmation email saying I could drop it off at any AT&T location. At first Andrew appeared helpful, but the minute I started explaining the situation, he was very rude and condescending towards me for no reason. He argued all the information I gave him even though it came from their website and acted like I was dumb. He rolled his eyes at me and used sarcastic phrases towards me like "I can't fix other people's messes" and "there's no magic button" when really he just had no idea what he was doing, as any store can accept a trade in after registering the device online. His attitude and unprofessionalism escalated when I asked him to get his manager for help, because like I said, the email said to drop my phone off at ANY store location. It costs nothing to be kind and I feel sorry that Andrew is so unhappy that he takes it out on others. Save your time and go to a different location so you don't have to deal with such a condescending and unhelpful person. read more

Went inside today to try to upgrade my phone... literally did nothing but blame me for my troubles. Jose was the one I talked to and provided the worst customer service as he didn't give me any direction on what I should do. Thanks for absolutely nothing, Jose. My time on a nice Saturday afternoon was wasted thanks to you, Jose. read more

Some people need to legit pray to the Lord for some patience, including myself ha ha. Today was my seven time inside an AT&T store I was so frustrated and unhappy walking in. It's been such a challenge. I ordered 3 iPhone 14 pro max's and they were all supposed to be 256 GB but instead I received 128Gb instead (I believe, I don't even know what Gb is) ANYWAYYYYY I believe Luisa helps me first, one of my phone numbers was accidentally transferred to the wrong phone. Then I walked out running late to a wedding with none of my phones working and I needed to come back the next day to transfer the phone back to the original. Enrique went above and beyond, his posture, tonality and customer service really shined. He was incredibly calm, collected and patient. He really helped keep me calm when I was angry, aggravated and frustrated at how incredibly long this process is. Those are incredible qualities in a leader. The best part hasn't even yet begun. I dropped my AirPod in my car in between the seats, and I could not find it for a whole hour at my house. As soon as I got to the AT&T store, Enrique was able to quickly order the newer phones for me, explain the shipping process, AND THEN he came out to my car and literally found my AirPod in like seven minutes ! WOWOWOW That is what I call five star customer service!!! Who does that nowadays!? He went out of his way to walk outside, bent over under my car seat and help me find a missing AirPod that I couldn't reach. Customer service like that has only been around over the last 2000 years and that goes to show that chivalry is not dead. Thank you so much for your kindness and above average customer service. You've really shifted my perspective from all the other times I've been to AT&T stores with LESS THEN AVERAGE service!! The other stores could really learn a thing or 2! read more

AT&T Store - The service agent totally helped me find my AirPod under the seat of my car & showed me how to play the sound, so it was easily trackable! - Mobile Phones Near Me - Santa Ana, California

The employees here are terrible, including the manager. They were just standing around doing nothing while I was in a rush, trying to cancel my new iPhone preorder. They claimed I had to do it at the store where I placed the order, as if it was some complicated task that couldn't be handled through a shared system across all AT&T branches. I ended up canceling it effortlessly myself on the website, which made their excuses even more frustrating and stupid. Lazy staff with terrible manners, and a complete waste of my time. It was the right decision to ditch At&t. read more

Customer service was amazing - I really appreciate Natalie going above & beyond!! The whole team today was exception & incredibly kind.

I went in to do a trade in for my phone. Angie was the one to help me. I had such a great experience. She was really polite, fun to talk to and was able to assist me in a positive manner. She explained things to me in a way that was understandable. I went to two other locations prior to coming to this one and both those locations had terrible customer service. I was so disappointed and angry with the lack of professionalism and behavior. I am so glad I came to this location and had Angie helping me. Thank you so much. You made my day go even better. read more

I just wanted to send a review in for the amazing customer service I received today. I was at the store to get my sim activated after replacing my broken phone at the Apple Store. I was helped by CARLOS and he was so patient and helpful. He worked so hard trying to help me log into my account. While I waited there for 2 hours (not the stores fault) for my mom at home to try to get the account figured out, he kept coming over and checking in with me to see if the correction had refreshed on his end yet. I'm just appreciative of his hard work, efficiency and patience. I would definitely come back to this location to be helped by Carlos again. I hope his team knows how lucky they are. read more

This was THE best location to get my daughter a phone. We went to different providers and stores in search of a pink phone with a reasonable plan and this (our 5th location ) was a hit. We were helped by Carlos, who made our customer experience amazing. He was honest, helpful and efficient. My husband and I joked he needs to be running this store. Carlos for manager! The other staff were also friendly and the environment overall was welcoming! We purchased what we wanted and felt great about it afterward!!!10/10 recommend this location. read more

Horrible service and employees. Rushed me out of the store last night at 8 because they close at 9. Bought a screen protector and they offered to put it on and then did it so sloppy that there are a bunch of air bubbles. When I asked about the bubbles he said that's the best I'm gonna get so I paid for a screen protector that I have to have removed and get a new one. Really terrible customer service from the employees here. I will never come back to this location and I will let all my friends know to do business elsewhere. Fire your lazy ass employees read more

I left my iPhone in an Uber. Went to this store to get a replacement phone. I was informed that since I had insurance, I would have to wait a couple of days for the replacement. Andrew was the agent that assisted me. He went above and beyond to provide the service that I needed. He exhibited such patience and kindness while exploring options for me during an extremely stressful time. I didn't walk away with the phone that I thought I could get but I walked away feeling that AT&T cared about my plight. He gave me a sims card to use in a spare phone I had at home. It is rare these days to receive this level of customer service. A special thanks to Andrew for everything he did; believe me he did a lot! Not one second did he exhibit any signs of frustration or lack of interest in my problem. read more

Service here is nonexistent. Jazmine "with a z" was condescending the first time I went to get my questions answered. Hector, the store manager, apologized as he was present to his employee's rudeness and said he would help. Afterwards, he passed this on to the assistant manager, Edgar, who was no help on both visits. This was a total of 3 visits. I was able to get assistance on the phone quicker than in person when all I was doing was returning a physical box. They will waste your time if you are not there to open a new account or buy. read more

Jose Ortiz was incredibly helpful !!!!outstanding appreciated his expertise and assistance

Diego help me go though the smoothest trade in. Highly recommend him. Previously, I got couple of trade ins at this store. No issue at all.

I walked in to this location for an issue not concerning interest service only to find out that my service would be interrupted soon. I scheduled an appointment for last week and took time off of work to make myself available for an upgrade in service and the tech never showed up to my home. I rescheduled for the following weekend and again no tech showed up to my house. I asked for a number to the district manager only to be told by Edgar the manager that the only communication to a district manager was through email and was not provided with a phone to speak to the district manager. I was also told by Edgar that I would receive a call back in 15 minutes 2 times. It took for me to have to call back to follow up. Unacceptable costumer service from the store level, district manager level and tech service. read more

I can't believe I'm writing this 5 Star review for a Wireless Co Store! I've been to many CO's and many stores. Each and every one was painful and frustrating, but today , was the day things changed. It was all because of Ana and her boss Christian and their dedication to to me (the customer). My situation was unique, difficult, and was going to take hours (2 1/2 to be exact) to complete. Any other Wireless store would have said "sorry there is nothing I can do for you" and moved on. Even any other ATT store. Trust me! But Ana and Christian refused to give up. They saw it through and I left with a new phone, a new account, and a ported # from another account. Bravo to these two souls & thank you! read more

I often don't like coming in for the whole run down of getting a phone. Surprisingly this time it was quick and fun largely in part to such great customer service. If you end up coming here I highly recommend you request Andrew! read more

Staff here is super friendly and helpful. Glad this location is near me. I was able to go in when ATT over the phone customer service was not as helpful. read more

My daughter and I walked in at 6:15pm. We were not acknowledged for 20 minutes. There were 2 people ahead of us in the cue. We waiting for over an hour. It looked like there were only 3 employees working. We finally walked out. Do not come to this location. I've never seen such horrible customer service. There was absolutely no sense of urgency from the employees. So disappointing for the amount of money we pay monthly for cell phones. read more

Saul Andrade was very helpful, patient and responsive. I was having issues with activating my phone and he walked me through it step by step. Thank you for all your help! read more

Worst customer service I have ever received they took such a long time with two woman up front not doing anything or helping anyone I'm done with this place read more

I went in for a couple accessories and the people there were super nice especially my associate Gloria who went above and beyond to help me find what I needed. Everyone there has really helpful energy. Great experience I'll Come back :) read more

I have been shopping for a new iPhone 11 Pro Max for a while. I was very glad to finally purchase it at this location. I just would like to compliment my sales associate Mr Jose for doing such a great job. He made sure that all my concerns and inquiries were addressed. I ended up purchasing WiFi and cable as well. The store is very clean and organized. All the associates are super friendly. This is probably one of the best locations I have ever visited! Kudos to Mr Jose for a job well done read more

I came in for help got my phone stolen I got the beast service I have alway come in to this location always satisfied with my service today Eric i is helping me out and answer all my questions Thank you Sai read more

I am pretty happy with my service here :) the staff took me as soon as I arrived. He was very friendly and knowledgeable. High recommend this place! read more

I want to be clear. Usually from my experience in the service industry a person who leaves a bad or a nasty review was at times unfair with the employee. I can say with certainty I was not. I never raised temper I knew what help I needed, I asked for it clearly and concisely and it was not given. Usually I'd be ok with that. I would not take time out of my day to write a review about a poor experience. But it was the way that The Store Manager addressed myself and his team that made it feel prudent to do so. I am a NEW customer. I articulated that. I set-up a family account online. We have an address in New York and here in California. One of the phones was being addressed and mailed to the wrong state. When things were re-situated and we attempted to re-order the phone. It couldn't be re-ordered without a massive down payment, larger than the cost of the phone. Clearly this was not accurate especially since I had the order # with the finance contract for the original canceled phone in hand that didn't require anything. Can I afford to pay the down payment? Absolutely, but why would a I make a down payment for more than the phone costs to buy? Especially when I am trading away an $800 phone? So here I am at the Bristol store clearly asking for help for an odd order error. With proof of identity, account pin, authorized account user, correct social security, and a State ID verifying who I am ! At first I get some really good help and service from multiple employees included an gentleman named, Christian. We are calling corporate together he's busy but still helping, the whole 9 yards. After about 20 minutes of trying to sift and sort through how to figure this out the employees helping me kind of run out of steam and that's when the Store Manager finds out, his name is Will. We all go through the story with him after chatting about it for a while and bring him up to speed. After hearing the story, he immediately decides not to help me. Ok? I've been being helped by your other employees this entire time, but now you are not willing to start to help? I turn to the employees that were helping at duration for advice. Now they stay pretty much silent. Now they feel they can't help. And don't help as Will just stands there staring at me. We are all in a little 'help' circled at this point, I asked a few of them while I'm still there needing help what are my next steps? They all just stand there and Will just says, they can't help you. I've never felt so ostracized in a Buisness in my life. A total mob mentality being conveyed in 2021. So I spent the next six weeks--still on going might I add--working with a store manager in New York who simply, HELPED. We spent numerous back and forth unnecessary phone calls for pin verification texts. Shipped phones back and fourth a crossed the US you name it, we did it. And you know why we had to do it all? Because he was willing to help, and Will was not. And sadly I doubt training will save you, sir. But maybe, just maybe I hope this will open your eyes. read more