I can't knock this place because it was the meeting point where my fiancé and I agreed on (not tryna die) in 2022. Genius Bar reps have always been really nice and knowledgeable. Everyone is friendly. Trying to book an appointment now because some (not all) of my texts are sending and receiving but not all. Tried every way possible to troubleshoot on my own and just want to book an appt but it's not entirely easy to do, so that is frustrating. Even DMV has streamlined a fast way to book appointments! d'oh! read more

Yesterday, I met with an Apple employee named Kayla who told me how the Apple Air IPad works. I was thankful that she was kind and informative enough to help me with how the IPad notes worked. I learned about how to make those pictures on the IPad notes like they show you on the official website. She told me that the IPad Pencil Pro is the best on this. I learned about how to do the stuff. I also love how Kayla gave me some Apple product trivia. An example would be that I mistakenly thought someone's phone number in the notes was about to be misused by a creepy stranger, but Kayla told me that it's a sample number created by Apple. She was also transparent on me on when the IPad Air M4 and the 17e release dates. She told me that they'll be arriving to the Apple store in-person next week on Wednesday. read more

I have been going to the Apple Store for the past year. This place has always been my go to when I need help on purchasing phone and watch. Matthew and Jerry was the one that helped me out with my Apple Watch purchase he was so nice and super friendly! I also got to use my student discount as well which was a plus for me. If you have uni days you can get discount on Apple products! He was amazing at explaining what the product does and gave his thoughts on which product would be good for me. The store is really clean, spacious, and lots of varieties to choose from if you want to purchase from computers, phones, cases, iPads, and watches. I would definitely come back here since this place is close to home for me. read more

I had an outstanding experience at the Apple Store in South Coast Plaza on Tuesday, July 21, 2026, around noon. I would especially like to recognize the store manager, Tam Nguyen, for his exceptional service and outstanding leadership. Tam spent nearly two hours helping me solve my problem. During that time, he even sacrificed his own lunch break to continue assisting me and making sure my issue was properly addressed. Throughout the entire process, he was incredibly professional, patient, and kind. He never showed any frustration or impatience. He always had a warm smile on his face and kept me informed about the progress every step of the way. He explored every possible solution and communicated with different Apple teams to find the best way to meet my needs and resolve the challenges I was facing. His dedication, professionalism, and genuine care for customers truly impressed me. He made me feel respected, valued, and confident that my concerns really mattered. This is exactly the kind of customer service and leadership that represents Apple at its very best. Thank you, Tam, for going above and beyond. You are one of the best Apple Store managers I have ever met. Your professionalism, patience, and commitment to customers set a great example for your entire team. A great leader creates a great team. Under Tam Nguyen's leadership, I believe this Apple Store will continue to earn customers' trust and welcome many more customers in the future. Thank you for making my experience so positive and memorable. read more

Stay far away from the Apple Store at South Coast Plaza. This place is a disaster. They've screwed me over multiple times, and against all odds, I still can't upgrade my device because their staff failed to do the most basic part of their job -- submitting the correct paperwork when I got a warranty replacement. That mistake meant AT&T never received the updated IMEI, and now I'm stuck in a nightmare where Apple shrugs and tells me to "restore your phone and hope it magically updates" or "go fight with AT&T yourself." In other words, they admit they messed up, but dump the responsibility back on the customer. I've wasted over 20 hours trying to fix this, and to make it worse, they even added an AT&T Next feature that's been charging me $10 a month for 9 months. And now I can't upgrade because of their incompetence. Their solution? Go fix our mistakes yourself. Honestly, you'd be better off going to Costco, or even some shady back alley shop, before dealing with these reps again. At least you'd walk away with an upgrade. I'd rather be punched in the face than step foot in this store again. There's a reason their reviews are this low -- management here is failing miserably. Whoever oversees this location clearly doesn't care about training staff, customer experience, or accountability. If Apple wants to salvage its reputation, they need to either overhaul this store completely or shut it down. Save yourself the headache. Do not come here. read more

Apple South Coast Plaza - DO NOT COME TO THIS STORE DO EVERYTHING ONLINE IF POSSIBLE - Computers Near Me - Costa Mesa, California

This would've been 5 stars because the employees that helped me with the laptop problem were just outstanding and really know what they're doing. But I went here twice within a week and both times when it came to checking in, it was bad. If you don't have an appointment which I didn't because the problem came out of nowhere, be prepared to wait for 3 hours!!!!! So what you can do is check-in with a certain employee and they will have your info to text you when it's finally your turn. So i put my name down and came back after 3 hours. I didn't get a text and gave them a 10 min grace period. So I personally went in the store and asked if I was going to be helped soon and the first time I went, they said they did text me. That was false. THen I had to go in another day because there was still another issue and I did the same thing, came back in 3 hrs and asked if I was coming up soon and this time they said , "for some reason your check-in was canceled". What the heck do you mean???? Ugh, what's the point in checking in when both times they don't actually send me a text that a tech is ready to help me! Anyways, Derrell was terrific and he was really nice when he helped me. If it weren't for him, I would definitely give less stars. But this store needs to fix their check-in system for sure. read more

"Yelp reviews don't bother us." The condescending tech said, after failing to provide answers to several clarifying questions. Welcome to the South Coast Plaza's Apple Store. This is what happens when a place thinks they're the only game in town. read more

Apple South Coast Plaza - Computers Near Me - Costa Mesa, California

When in need of answers or shopping for our new devices we come here. The staff is always friendly and willing to go the extra to help us. We got rid of some older devices and wanted to make sure they were correctly recycled. Looking forward to the new larger store opening soon. read more

I feel like Apple stores are like unorganized chaos where you never really know who's available to help you with a purchase. I came in here to look for a new phone case and get my screen protector replaced. The options of phone cases here are super limited. You're better off finding cases somewhere else for a cheaper price and more designs. I ended up only getting my screen protector replaced, and love that they do it for you in-house. It took about 5 minutes for the whole process, which was less time than it took for someone to come up to help us. Screen protector is great though, and fits perfectly on my phone. read more

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Really love this location! Their ability to assist customers quickly and effectively is very appreciated. The fact that everyone is extremely knowledgeable and incredibly helpful is the icing on the cake. In particular, Matthew L was exceptional at multitasking, having incredible patience and was excellent at providing succinct lessons on some of the vast technologies while we were waiting for things. Near mall entrance with easy parking. read more

Tatiana is my favorite Apple helper! She is always smiling, super helpful, she is so knowledgeable about literally everything APPLE. I always ask for her when I go to the location. She handles everything so pleasantly even when customers are being difficult. She was multi-tasking the other day and had a rude customer but she never missed a beat and her big smile never faded. She is a true asset to this store! If you want the best experience ever, just ask for her! read more

I have been going to this Apple store many many times the past year, I never had my issues resolved. Years ago when the store 1st opened I had no problems. Most issues came from my having a Windows10 PC desktop, the techs told me I was in an Apple store, they were no expert in Bill Gates Windows. I said Windows is till the dominant platform and it's incomprehensible to me Apple did not train the "geniuses" to know more to help customers. I never gave up, well we came back to buy an Apple watch top of the line for my husband, it had alarm if you fall, it measures every cardiac parameter and gives you an EKG, it unfortunately has a steep learning curve, I'm computer literate but don't want to spend that much time breaking my head, my husband is a cardiac patient and this is like having a doctor monitoring him 24/7. Yesterday I finally hit the jackpot, I met Victor Phan, a young dude, he was so personable, a real genius, probably 1 of 2 in this genius bar, he is most likely a computer engineering student. He owned a PC WHOOHOOO! He spent over 1 hour with me helping w my Iphone14 pro max, we discussed trade in, I was shocked I had paid $1,600 for my 1 terabyte phone and they offer only $450! I beat up on my brain trying to decide if I wanted to trade in or just buy a new one, I called my brother who's an engineer in Phoenix, he said to wait for the Iphone 17 the AI feature in 16 is nothing, it will be a real AI chip w all the bells and whistles. Tomorrow I'll just buy a new battery $99 so I have peace of mind during my upcoming trip then wait for the IPhone 17 to come out. If you need help w your Iwatch come to this store, located across from South Coast Plaza, they offer free classes in everything, it's amazing. You can see Victor, he'll troubleshoot anything, we left the store smiling from ear to ear all my past frustrations finally gone, Victor deserves a 6 stars and a raise!! The only reason it's not 5 stars is bc I had no help the past year, after I buy the new Iphone17 in September, I'm sure it will be 5 stars. read more

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Had an appointment for my laptop screen to be fixed. They're currently at a temporary location within South Coast but still really easy to find. Andy helped me out today and he was very friendly. Have to come back for my laptop and that's fine read more

A Shoutout to Bailey at the Genius Bar I have to give a huge shoutout to Bailey at the Genius Bar for turning what could have been a routine visit into a standout experience. I brought along my friend Cynthia--who, bless her heart, can be a bit much with her endless questions and objections. But Bailey didn't just handle it; he embraced it. He answered every one of her questions with a smile, defused every objection with patience, and managed to keep the whole interaction not just smooth but genuinely enjoyable. What really stood out was how Bailey made us feel like we were having a great conversation with a friend, all while providing top-notch service. He took something that could have felt like a chore and turned it into a memorable, above-and-beyond experience. Honestly, Bailey set a new bar for customer service. If you're heading to the Apple Store, do yourself a favor and hope you get someone like him. read more

Honestly, I haven't been into an Apple Store in a really long time. So I can't compare it to the last time I've done... But this time was incredible even though they were pretty packed they had a lot of team members ready and available to assist. They asked my name and then I already had someone helping me. It helped that I already knew exactly what I wanted and how to get to it with my trade-in. But as the associate helped me and put in my order before, I was even able to pay someone in the back already got the exact item with all the fixings out and ready for us. The process of trading in my old watch to get a new one with literally less than like 15 months to 20 minutes. I'm not sure when I need to come back, but I'll be sure to come to this one! read more

Well, that was two hours of my life. I can't get back. Fourth trip to Apple I got a 16 in May and it's been nothing but a source of Problems and a headache. Every time I take it in, they say it's fixed and an hour later is doing the same thing this time I worked with Mike he actually seemed to know what he was doing. Let's hope it worked. read more

The store was extremely busy, but Jerry (who helped me with the checkout process) was super patient and friendly. This was my first purchase directly from Apple, and I'm so glad I opted to go in-store opposed to ordering online. Customer service really makes such a difference and mine was very positive. Thanks Jerry! read more

Thank you Tim the technician for helping me, but before that, when I arrived, I scanned in and sat at the table, waited over 15 minutes no one came and help me, I told a worker about it and he said he's not a technician and he can't help me. So I waited another 5 minutes when Tim came and help, long story short somehow my reservation was cancel when they scan me in, so my name was off the list. thank you TIM for your great customer service and help, If you need help with your device, ask for TIM, he's awesome! read more

Went to pick up airpods and decided to surprise my wife with a gps cellular iwatch. The surprise turned into a nightmare. We sat at a table that rotated techs. After almost five hours and an exchange of the brand new watch, we left with it almost working correctly. The manager threw in a new phone case instead of a requested discount. I would rather have my 5 hours back. Apple customer for life, but strongly recommend visiting another store for tech support. Everybody was nice and professional, but lacked the training and knowledge to fix their own products. One hour at home with chat gpt and all fixed. Similar stories from several others at the same help table. read more

On a Saturday morning in February, my sister wanted to buy new iPhone 15 pro max. There were people waiting at 10:30am or earlier for the store to open. At 11am, they opened their doors and groups of people head to the Vision Pro to test or. Opting other stuff. Plenty of staff members around. I had to buy a charger for my iPhone and bought it on self checkout on Apple Pay. I had problems adding my credit card to apple wallet so my brother bought it for me. I waited for my sister of hour for her to download her stuff to new iPhone to exchange old one for $120 or $130 and she paid with her Apple gift cards. The sales person was friendly and helpful. Too crowded to take photos inside. Tip buy iPhone with apple gift cards and load it to Apple Pay read more

Apple South Coast Plaza - Busy inside - Computers Near Me - Costa Mesa, California

Excellent service provided by knowledgeable proactive people in safe and efficient store.

I was helped immediately and resolved a small issue in a few minutes. The expert assistance is amazing and appreciated.

Got incredible assistance and help from the team at Apple today. Bailey was especially helpful helping us figure out eye tracking and head movement features, and was incredibly patience and positive for our entire visit! We also received additional resources on accessibility devices we didn't know about, which was great to learn. Huge kudos to everyone who helped us today! read more

These guys were great. They helped me with a gifted phone to exchange and get what I wanted. Also were very informative on a future laptop I need. 5 star service! read more

worst website for help They promised when we purchased and no help at all. Need better customer service.

I had my iPhone stolen the night before so I came to the store to purchase an iPhone. Staffs customer service unpleasant, they were impatient, and seem like do not care or concern how ppl feel especially their phone got stolen and unknown issues about their credit cards. I handle my situation in a very respectful manner but associate seems I don't really care attitude and I feel like I'm the problem when they have to stay longer to help me purchase a new iPhone that cost me 1306. So I would think they should be more nice and have more patience with me. There's not much of a busy time when I were there. Also the issued I had both my credit cards declined because their transaction machine said DATA TAMPERED in the end of so many attempts of my cards when processing and when I questioned why to the manager? First of all I have more than $1306 on both cards. However the manager and staffs have no decent answer for me, then later somehow both cards works fine so yup which I have doubts and more suspicious at that moment. In the end I walked out with a new phone and feeling somewhat unhappy and not satisfied with their customer service the fact that I spend over 1-2 hours in the store go back and forth with issued that they could help me without me questioning them what's going on and the needs to explain myself to them. This is not my first time here at the store but this time it is my worst experience I ever. Please everyone be careful with their transaction machine when purchase. I don't think I would go back at this location in the future. read more

I went to the Apple place in SCP for a Saturday afternoon appointment to get a new battery installed in my old beloved coral XR. It was about an hour and a half all together. They even did some additional testing afterward and never tried to upsell or anything like that. Completely professional, thorough, great communication and very respectful. Staff were easy to spot and very attentive, everyone from the check in people to the checkout... on their game. I highly recommend. Oh yes, the store had plenty of customers in it, but that seems normal to me for a store like that. Everything went smoothly for me, regardless. read more

Apple South Coast Plaza - Computers Near Me - Costa Mesa, California

Getting anything done with Apple nowadays is just infuriating. I call the store, can't talk to anyone at the store, routed to Apple Support, each routing point all takes at least 5 mins of interaction with a non-human before my call is taken by a human, who is literally equally as insufferable as the non-human I had to suffer through to get to the human. Getting anything fixed, figured out, resolved or solved with & through Apple on their high-priced devices are too difficult, onerous and, frankly, a stupid experience. How the hell did we get here? My patience & understanding has only one more bad experience remaining before I migrate everything to Android devices. I doubt Android side is any better but I can't in good conscience keep rewarding Apple for their ever-diminishing service quality. read more

My husband dropped his notebook pro and it went blank. After getting it checked in it would cost $500. When done they replaced on internals. So it's like getting a new computer except for the battery. It's hard at times to find so.eone to help you even with an appointment yet there's a ton of people working at this store. All seem so freindly and are very bust with costumers. Just be certain you have an appointment! read more

Went to this location with an appointment on a Monday to replace the battery in my phone. The guy who helped me was helpful, but this review is for whoever worked on my phone in the back. It took almost 3 hours to get my phone back and they handed it back to me with the new battery only charged to 10%. Also, the plexiglass screen protector was off of it, which I could not use on the phone again because once they come off, you can't reuse them. It was on securely before they worked on it. At least charge my phone to 50% before you give it back to me. So annoying. read more

All the reviews are true. The team members lack knowledge and customer service. The manager Pierre is also incompetent. Very disappointing experience at the Apple Store in South Coast Plaza. Irving was unprofessional from the start--laughing instead of being helpful and then sending me to a woman named Priscilla or Celia (not sure which), who couldn't help and provided incorrect information. After calling the manager, she walked away to socialize with another employee (Hannah) instead of assisting. Manager Pierre took no accountability for his team's lack of knowledge and defended the incorrect information rather than addressing the issue. The only positive experience was with Neb, who was professional and genuinely tried to help. Overall, I recommend going to a different Apple Store. 5 stars for Neb BTW. read more

Staff was nice enough but after 3 separate visits no one could help me Visit 1: 2 hour wait to be told they don't have the parts for the repair. They'll order it. Come back another day a few hours before close to drop it off. Visit 2: came in at noon. Apparently that was too late, repair spots were full. Took an hour of examining the phone to be told that. Visit 3: Another hour examining the phone, they have the part, they can't fix it because they're unable to run diagnostics on the phone because it's been updated to beta. 6+ hours spent, no solve. Staff was nice enough but kind of a joke. read more

HORRIBLE service, smart ass GenZ nitwits, TWO HOUR wait to fix a 2 minute problem, and they had 9!!! Employees standing around all saying, "not my job." "Make an appointment," ANY Apple employee should be able to fix the "find my phone" app in 2 minutes. It's requiring a passcode where it didn't before. Spent 1 1/2 hours on phone after making a tech appointment. Still not working. Shameful customer service. I'd fire them yesterday. read more

Waited an hour and a half for my appointment when it was time for help with my cracked screens they said that they weren't able to do the repair because the store was closing in an hour and it takes an hour and a half to fix. I don't know why they were able to make the appointment in the first place if it's not even possible for them to fix the screens at that time needles to say it was a huge waste of my time don't recommend read more

I had such a wonderful experience at this location. I purchased the new 16 and it was shutting off on me often. So I worked with customer service on the 800 line and we could not figure out the issue. They scheduled me an on-site appointment at the Apple Store in South Coast. I arrived and was assigned a gentleman that was very helpful. Since it was the end of the evening, they weren't able to work on my phone and give it back to me in time. So I went back as soon as they open the next day. There was a line and the door wasn't even open yet! I walked in and the gentleman was waiting for me right away. They took my phone and thank goodness they had only one piece for my Phone in stock. I went to go grab breakfast and after a few hours, I went back to get my phone and everything was working just fine! The service was awesome and they were very quick and professional. read more

I went into the Apple Store knowing almost exactly what I wanted. I was immediately greeted by a friendly guy in a cowboy hat, I explained I wanted the new iPhone, and he directed me where to wait for more help. I was quickly greeted by Tommy who provided great customer service in figuring out all the logistics of my upgrade. Then Jose helped me set up my new phone. The service was quick, efficient and friendly. I'm stoked about my new phone and happy about my experience. Thank you! read more

The Apple Store is wonderful! A great location, great customer service and excellent products. I've had numerous journeys here and each is great! read more

Very poor and slow service. There's no point in making an appointment because you'll be helped at the employees own convenience. Appointment was at 11:10 and didn't get helped for another 20 minutes. Ridiculous. Genius Bar needs to hire actual geniuses. read more

My family has had nothing but seamless, positive transactions at Apple South Coast Plaza. The service is quick, and the employees are knowledgeable and helpful. Shoutout to Justin, who was incredibly helpful, kind, and informed. Thank you, Justin! read more

I usually don't write reviews, but I went in to get my iPhone repaired--AppleCare is worth paying for--and I ended up having the best morning. Bailey was super outgoing and made the whole experience really pleasant. Even though the process was simple, we ended up chatting it up with everyone at the table. 10/10 experience. read more