We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

If I could give negative stars I would! this store is absolutely horrible. The people are so rude…read moreand unprofessional. They scammed and messed up my promotion so much that it has taken me many many trips to the store and many many times to figure out why they did not give me my credit!! Turns out THEY messed up my number and I got scammed out of it. It has now taken up 7 months to get anything and I still don't have anything!! I'm so angry and annoyed!!

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

What a garbage experience…read more Their 'genius' bar is run by idiots and nobody knows what they are doing there. Their manager just stand around and do nothing except maybe tell their people to take more customers. Had to sit there with a friend as they checked us in hours early and we wanted to leave the store but they insisted we stay and we would be seen sooner rather than later. I wish I had gotten the names of those morons. Who is running that place?

The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

As a follow up to my ipod they haven't repaired or returned (stolen, I guess,) Zagg has an "F"…read morerating from the Better Business Bureau. Do business with them at your own risk.

Avoid this location! They destroyed my phone.I brought my phone here just to fix a smashed screen…read more Their technician completely fried the internal logic board during the repair, making the phone permanently dead.When I asked them to fix their mistake, the staff refused a refund, blamed my cracked screen, and made me wait for 4 hours before locking the doors and closing the store on me. I had to take it to the Apple Store, where they confirmed ZAGG's repair attempt ruined the phone. Completely incompetent and unprofessional. Avoid at all costs.

Horrible experience! You can't speak to a human. The only option is dealing with a stupid AI bot…read morethat is useless. Even after answering all the questions, you still can't speak to a human. Do better.

We stopped in to check out some phone cases for a new phone. Caleb saw us struggling and came right…read moreover to assist. Caleb helped explain things and put us on the right path. just goofing around we looked at some Meta glasses!!! Caleb explained the glasses and showed us how to use them. pretty neat. we didn't buy them yet but when we are ready... Caleb is our guy!! Our pup Bodhi thought they were pretty cool too!!!

We were on a hunt for a replacement battery for my iPhone 13 mini. Apparently, these are rare and…read morepricey. The Apple Store was weirdly frustrating with my request. As we walked into the mall, we passed ZAGG and took a chance and asked. They had two batteries in stock. Sold. It was installed within 35 minutes and we were back in business. I highly recommend this kiosk in the UTC mall.

No stars. Dropped an ipod for battery replacement two months ago because owner/manager said he…read morecould do that. Numerous trips to the kiosk, with no repair. Now, he indicates he lost the $250 device. Do business with these people at your own peril. I'd give no stars if possible.

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.