Do not trust this store! The assistant manager Rachel increased our bill to almost $500 per month…read more After hours on the phone to Verizon we sort of fixed this. Call Verizon directly do not trust this store

Victra eventually made good on my refund, NO thanks to the extremely rude boys running the store…read more When I returned my iPad in a timely manner, they refused to refund the money and kept repeating "it's our policy " like robots. They said there was a $50 restock fee, which was never mentioned at purchase. But more than that they were contemptuous and rude, laughing at me for expecting some modicum of customer service, which they clearly could care less about. They said they were not a Verizon store and they had no responsibility for Verizon products! BUYER BEWARE!!

Such excellent help with such friendly attitude! Highly recommend!…read moreOur laptop froze and no computer help store was open on Christmas Eve! We stopped in at Radio Shak hoping they knew of a store in the area to fix our laptop that was open- instead she helped us solve our problem!! Simple fix! Who knew! We were so relieved!

Our home needed an updated solution to extend the WiFi signal throughout the house. I am so…read morerelieved we went here and received assistance. We described what we needed and got the recommendations for what will work. We opted for the Deco AX3000. Prices were competitive to big box and getting insight from the team there saved a ton of headache. Or WiFi is strong now!! Thank you!!

I just got my second smartphone, which means I just transferred from one smartphone to another for…read morethe first time. I'm pretty tech stupid, so I was a stressed-out mess. Taylor was an absolute gem. He was completely patient and extremely knowledgeable and juggled multiple customers at once without ever making us feel neglected. He truly is an exceptional young man. I've always gotten good service at this location, but Taylor is without a doubt one of the most gifted customer service representatives I have ever dealt with in any business.

This is only an authorized Verizon retailer, not an actual Verizon store. As such they aren't as…read morehelpful as they could be/would be if they were actually stewards of Verizon Wireless, who pride themselves on their customer service and helping whenever possible. I've been in here probably 5x in the last decade for various things ranging from buying new phones to changing plans. One of my family members was ill last year and even though Verizon stopped allowing her to use her old flip phone on the updated Verizon 4G network, they continued to charge her for a line access she wasn't able to use. When she recovered from her physical disability and went into this store location to ask them about it they told her there wasn't anything they could do and blamed her for the issue. This is not the customer service we used to get at this store and my family member just gave up on the issue. After spending 3 hours on the phone with Verizon today I helped resolve the issue that could have easily been resolved a year ago in this store had they just spent the time and care. We can't get back the $24/month that was charged for an entire year of non-use of a line without a phone attached but maybe this will save someone from the same type of experience. Sadly, you're better off going to Silverdale to the closest actual Verizon store to get the care you deserve.

So; Went to Port Townsend Verizon Friday and bought the…read moreGoogle Pixel XL. I have been doing business with Verizon since the 90's; and have never received the level of customer service that we did on Friday, Dec.28, 2018. Manager Bekah was on top of her game. She was informative, made sure I understood my new device and made me feel like I was #1. I applaud her for her attention to detail and genuine concern for her clients. Suzie Wisner-Gray

Tyler the manager is good. Stay away from the girl with red hair and shaved sideburns. I was in…read morethere to ask about 2 bills and perhaps getting internet but she was not someone I wanted to even be around after talking about the bill. I just walked out. She was loud and the whole store heard my business. If you need any repair on your iPhone - E-Fix in Sequim is the place to go 360-499-8234. Currently, I'm praying for a day where these stores don't exist and we have something better to deal with. I hate going in them. It's like dealing with used car salesmen.

Such a rewarding experience to deal with Whidbeytronics! I've gone there several times over the…read morepast year, and each time I come away glad that that is where I went. I am NOT a techie, I do not know much about the devices I use. And yet, most amazlingly, not only do they help me get the most out of the machines, I come away having learned something and not feeling stupid. One thing I espcecially appreciate is how they explain what is wrong, showing me the actual file with the specific informationi about the problem. I am writing this post on the computer, a reconditioned one, that I bought yesterday and into which they managaed to transfer all of my data, including the priceless pictures of our grandchildren and our dog, and all of the many many files that are the makings of a book in progress. Thank you Whidbeytronics. So glad I didn't have to go into town.

I was stupid enough to believe them when they said that the problem with the fan on my hp laptop…read morewas caused by broken pieces from the hinges. An hour's labor later, $125, I realize I've been nothing short of ripped off. I know other people have submitted bad reviews for Whidbeytronics, and they've been deleted. Here, on Whidbey Island, you can be ripped off!!

I thoroughly recommend Omri, the proprietor of Gold Apple Victoria BC. i have bought 2 used…read moreiPhones from him over the last 8 years, and he has twice repaired my iPad Pro. His customer service and attitude are excellent! Prices are reasonable, and his work is of high quality. I admire his honesty and straightforward personality. Five stars! John F. Victoria BC November 2025

Repairs done quickly and cost less than the quoted price as they were able to repair rather than…read morereplace some parts.

Cecil's is a friendly electronics store with an incredible music selection as well! Vinyl records…read moreand record players, plus musical instruments including guitars, ukuleles, bass guitars and more. Cecil will also take your passport photo for you. Highly recommended!

I was looking for a ukulele and went in to see what Cecil had. He had a nice assortment of 9 or 10…read moreukuleles ( plus other assorted instruments) and we had good conversation about music and other things. He's very pleasant and knowledgeable and I was very happy to purchase two instruments from him. It's a very nice little store and very well worth a visit.

Wish I had read these reviews before I took my Apple Watch Series 4 there(Colwood Store)…read more I needed a new battery and took it in. The guy told me that there could be screen damage. I still needed the battery so I accepted the condition. He called me later that day and said it was ready, so I went and got it. I was relieved that the screen was fine. He said there was a 30 day guarantee. When I got home I realized that the pairing was not working. So I Unpaired, shut down my phone then powered back up and tried to Re-Pair it. It seemed to work, but the next day I noticed that the functionality I was used to was not there. I could not ping my phone, my incoming phone calls did not go to my watch ... and many others. I admit I was not able to take it back right away and then when I did have time I procrastinated ... it was partially working and I knew when the 30 days were up. I did eventually take it back. He kept it for 3 days and then phoned to tell me that there was water damage and there was nothing he could do. He wanted to take the new battery out and refund my money for the battery only, but still charge me for his time. So he was not out a nickel and I was out a $400 watch, which would cost me $700 to replace new. He kept implying that the water damage happened after it left the store, but the watch didn't work properly from the moment I got home and tried it out. After a 3 lengthy phone calls, (I hung up on him twice - I was so angry) it was left with no resolution. To his credit he did call me back twice and said he wanted his customers to be happy. Overnight I decided that I would ask him if he could at least find me a replacement and I was determined not to get angry but to be firm. When I got there, he had come to the same conclusion and offered me an older replacement (series 3 - ugly black case, mine was the nice rose-gold colour). So he gets the second star for effort, but ultimately I paid him $125 plus tax for a downgrade. How do I know he didn't lie about the water damage? It is supposed to be water resistant, my daughter swims with hers on and it's fine. So he trades me an old watch for my newer one and I pay him for it? I did get the impression that he was trying to make good, but still - I can't know for sure if he's just a huckster.

Brought in a phone too be unlocked, took the guy 2 months, was never contacted once about it again,…read moreI went back in for a refund and was given 30% of what I paid. horrible business, horrible management

Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.