They continually send me the wrong supplies. I contact customer service, they apologize and say…read morethey're going to expedite my corrected order, and then several days later another person calls from the company to confirm that I need products? Terrible customer service. I'm going to change to another provider from my insurance.

Looking for ethical business practices and reliable delivery of life saving supplies? Look…read moreelsewhere. I established care with Performance Home Medical in Jan 2024 (CPAP rental + DME supplies). After a May 2024 pulmonology visit (notes + RX good for a year), I tried to reorder in early 2025 and was told by Crystal to re-see my pulmonologist and to "get supplies from the internet" in the meantime when I told her I was out. They also failed to bill the 13th rental month (intentionally, I believe, hoping the lapse in rental payments would trigger a new 13 month rental period. Very shady!). I switched to Bellevue Healthcare and had zero issues. In June 2025, staff member Crystal called to place the order I'd needed months earlier; when I said PHM was no longer my supplier and not to contact my doctors, she became rude and threatened collections for my CPAP machine, which would have been mine already if they'd sent that 13th bill. I need these supplies to breathe at night and collections are terrifying! Aside from it being illegal/impossible to send to collections what hasn't been billed, it's unprofessional and cruel for her to make threats like this to a homebound disabled patient. No one this lacking in empathy and competence should be talking to sick people. I'm medically fragile, and that call caused a dangerous symptom spike/drop in my vitals. My caregiver phoned after; another staffer properly notated my account, seeming confused by Crystal's errors and rudeness. Shortly after, Crystal called and left my caregiver a message, acting as if she'd "pulled strings" and done a big favor to invoice the 13th month and leave me alone. No apology, zero accountability. In my experience, this was unprofessional, felt predatory, and demonstrates a medical practice not equipped for complex patients. I would not recommend.

This is a great location in the Westshore considering the ease of parking, fresh retail/service…read morespace with a large open floor plan. I can't attest to any claims of equipment servicing as I'm only at the enquire stage but I was suitably impressed with the helpfulness if staff, their product knowledge, for showing no hesitancy recommending other suppliers for comparison or if they didn't carry a product, and I was even offered free inspection of current equipment either in store or at home. Prices seemed normal and I must say their was a calm and professionalism evident every moment I was in the store or calling for information. Defiantly an asset to our local community and those with mobility challenges.

Graham from HME was great in making sure that my friends wheelchair was the correct fit. He was so…read morehelpful and happily came back to make any needed adjustments. Very caring and detailed service! I'd highly recommend him for assisting your loved ones in finding the correct medical equipment.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

My husband has been on oxygen for over three years. As his oxygen needs increase, Lincare in Port…read moreAngeles, Wa has been awesome in meeting his increased needs. My heartfelt thanks to Amber and her team for providing this prompt and professional lifesaving service.

I have had Lincare for over one year now and have nothing but praise for their staff, service,…read morecourtesy, professionalism and caring. They came to my rescue initially when another oxygen company failed to provide me with oxygen needed on an emergency basis. They came out and made sure I had tanks, concentrator and equipment at 6 p.m. on a Friday night beginning a holiday weekend. Thank you Marcus, Justin and office staff. Wouldn't go anywhere else for oxygen needs.

When phoning, one doesn't have to wait long to have someone pick up the phone…read more All employee owners I have dealt with were professional, knowledgeable, and fast. I had a medical professional recommend Norco in Everett; I had one that was in Mt. Vernon and they were terrible. I'm glad she did recommend Norco. At this point in time, I am highly satisfied with the organization.

We ordered 2 mini cpap machines in June. We were told we needed an appointment to pick them up…read more We called numerous times to set up an appointment to pick them up but never received a call back. Two months later we finally went to the Everett location to speak with someone directly that could help us. It took almost two months to get our cpap machines. This is unacceptable.

always friendly when I call with questions and caring to…read morehelp you get supplies needed. tell you when to expect your supplies if not satisfied, call and they will try something different to see if you like better. very pleasant to work with

Excellent service! I don't even know where they are located, I call them and they so helpful and…read morefriendly on the phone. Delivery is the next day. This is so refreshing after dealing with another company in the past. Thank you!

Visiting Victoria I required a mobility scooter to rent for a week. Bernice was wonderful in…read morehelping decide which one would be best for my situation. A driver delivered timely to my hotel. On a Friday night before the 3-day holiday, the unit malfunctioned (user error!). Dave made a special trip on Saturday morning to replace it with another unit. All the while, both Bernice and Dave were helpful, kind, concerned, and kept me informed by text or email, even after hours! I was impressed with the company and the great customer service!!!

This company takes advantage of vulnerable people. They sold my 82 year old dad a used scooter…read morefor 7,495.00. I, as my dad's Power of Attorney, contacted the store and spoke to the manager who said: they do not have a return policy. He also said that we could trade my dad's scooter (that he owned for 1 month) in on another scooter but he won't get what he paid for it. The manager said that the owner's name is Ally Li and said that she is an "absentee owner". My dad's Occupational Therapist saw the scooter and said that "my dad has been hosed" and he could have gotten him a new scooter for about $4,000.00. My Dad's Occupational Therapist said "he tries to stear people away from this business".