Shout out to Phi for a smooth transition from AT&T after 25 years to Verizon Wireless! I thank you…read morefor the great customer service, the time that you commit to get my 4 phones handpicked across state lines, and for giving more value than AT&T. Keep up the fabulous work!

I want to give a shout out to the store manager of this location...Doug. He is great at what he…read moredoes and is extremely personable and easy to work with. He is super efficient and capable, always multi-tasking and making sure his customers are happy. I've been working with him for years now and I just want to say he is amazing. If you need assistance with your phones and or your Verizon account Doug has your back. Thanks dude.

Probably the worst T-Mobile store I've ever been to. Came an hour and a half before they closed but…read morethe employees seemed like they didn't want to be of any assistance. I wanted to get some information on an Apple Watch and to change my screen protector because I purchased a screen protector plan with T-Mobile. The employee who was working came up with a bunch of excuses as to why he couldn't change the protector, even after I called the T-Mobile help line and directed the employee to help me. Definitely do not go to this store.

Terrible experience. I would give 0 star if I could…read more Long wait (stood around the store for an hour). They did take down names, but served another customer that came after us. What was the point of taking down our names & time? Now the worst part, we specifically said we want to add 2 additional lines to an existing plan, and transfer our old numbers from AT&T over to them. We gave them the main account phone number and PIN. They activated 2 new SIMs, charged us the money for them. They told us everything should complete in 2 hours, so we went home and wait. On the second day (over 24 hours after the fact), one of the number did transferred over. The second number would not transfer. After many calls into T-Mobile corporate, we found out, they had opened 2 new plans, one for each line, and the transfer request was not done correctly by the store. It had to be resubmitted. Who on earth that has an active phone plan, would want to open new plans for each of the lines they are adding? I have no idea how they screwed this up. Tmobile corporate finally fixed the transfer number for us on the 4th day, but it was too late to cancel the new plans. Our bill was almost 3 times higher than what it should be. Kudos to Tmobile corporate for owning up to this and promising to escalate this to the highest level. They also promised us to refund in credits in the next billing cycle to make up for our losses (because of the new lines). We will see if this is true.

The store said it was supposed to open at 10:00. We arrived at 10:25 and the doors were locked. So…read moreas we were walking back to the car we see the store worker taking a nap in his car. I can confirm he worked there because he was wearing a T-mobile jacket and had a name tag. This is unacceptable.

same as below went to store at opening 8/3/2025. no one there waited 15 minutes for someone to…read moreshow up

Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I…read morewanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states "If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair." Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don't honor their policies. Update: The manager contacted me and explained that when the case was ordered from the other location the sale was considered a "final sale" and since this was not explained to me at the moment of purchase he gave me the option to go into the Sterling location and do an exchange of equal value. I appreciate that, although late, the business did come through for us.

David at T-Mobile in the Dulles Town Center worked with me to transfer all my data from my old…read morephone to my new one. He was very patience and helpful explaining how my new one worked. Thank you David!

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

I crushed my pixel 7 a few days ago. Broke the screen at least. I've never tried a phone repair…read moreplace before. A water treatment guy came to my house for maintenance and i asked him if he knew of anybody for cell repair. He pointed me to Alibaba's after a good experience he had there. Alibaba is very nice and personable. He gave me a quote to replace the screen. I accepted. A little later it was determined that the new screen would actually cost more but he kept the price the same. He told me he had the new screen in stock and he would call me later on the day with a status. He called me. The new screen did not work but he said sometimes nes screens are defective. He ordered a new screen which came the next day. He called me to let me know he installed the 2nd new screen and that i could pick it up anytime. I did an hour later. The phone was in great working condition. He did not budge on his original price. I will definitely take any repairs to Alibaba's again in the future and spread the word to anybody else i need. When you enter his small repair shop, look around and meet him, you will know that he is totally dedicated to his craft and has been for many, many years.

Mr. Pablo was able to install a new in the box Apple battery for my Apple 8 plus. The Apple Store…read moresaid there would be a month wait on the battery, that all the phone may not reboot, and that my phone was too old to get software updates. I updated my phone as recently as last week, it works perfectly, and now has battery function at 100%. I was able to come in on the same day as reaching out to Talk Amigos as well. I appreciate the amazing customer service, professionalism and quality of the work. I am also glad that getting service here means that one is treated fairly (no Woman Tax) and with respect. He does not try to upsell one into purchasing a $500-$1000+ product that one doesn't need or want. This was my second time getting great service here. The first time was during the Pandemic in 2021. I hope they stay in business for many years.

Pablo is the best Tech in the Northern Virginia area , very professional and, knowledgeable, he…read morefixed my lap top, my desk top apple and even a printer ...Pablo is just amazing !!

So, I came here Monday evening in attempts to get my phone fixed due to a task that was done…read moreincompletely by another Verizon Representative (online). Unfortunately, it was an utterly painful and unsuccessful experience. First, I would like to give the disclaimer that the onsite representative eventually (probably 2.25 hours in of my waiting) disclosed that he was new there (which allowed me to try to consider my experience from his optic lending a ton of patience). However, despite his newness, he was left to manage all customer support by himself (in store), which, in my opinion is very detrimental to customer service. So, I arrived at Verizon maybe around 5:30pm. He briefly greeted me and inquired what brought me in as he was assisting with another customer. About 15 minutes in my waiting one of the customers also waiting left visibly annoyed. Then, the next customer in line eventually got assisted. Unfortunately, it took him over 2.5 hours to only assist two customers. Then, when he finally got to me, he unfortunately couldn't figure out what was causing my phone to no longer make calls, text, or utilize WiFi after it was disclosed that the online representatives may have incompletely set up an eSIM on my phone. Unfortunately, three other online representatives could also not figure out the issue (which may be a training issue. Even with my frustration, I must say, I did mental note that the on site representative handled his stress levels very well (with all the unknown) and interacted with each customer engagingly, treating them as though they were the only one there (an excellent skill set for customer service), however, for those who also needed assistance (two other customers came and left due to wait), the huge delay in being serviced was very frustrating. Then for me to patiently wait for 2.5 plus hours to leave with no solution was beyond my comprehension. I do want to make it loudly clear that I do want to see kudos to the kind, customer focused representative , who was unfortunately set up for failure, however, due to so much of my time being wasted with no resolution, the inconsideration of management not foreseeing the impact on service with one new person in the office was way more negatively impactful. Due to that experience, I honestly don't see myself ever visiting this location again.

I'm disappointed to be writing this review, but I had a very poor experience at this store. I…read moreplaced an order for a new phone, and it took almost two weeks to arrive. I was told someone would contact me when it came in, but no one did. I tracked the order myself and saw that it arrived on Wednesday January 7th. I went to the store on Friday, January 9th with my order number to pick it up, and they were unable to locate the phone. Before going in, I had called Verizon to confirm it was there and was told that it was--so imagine my surprise and frustration when I was then told in the store that the order had been canceled after 72 hours. I strongly believe my phone was given to someone else. I have been a customer for over 16 years, but I will never shop at this location again. To make matters worse, the manager did not come out to speak with me or explain what happened and instead sent someone else. Very disappointing.

I found them from a ATT store recommendation. I had a dead phone full of a virus. Ferhan knew the…read moreproblem and how to fix it. An hour later he called to say pick the phone up its working fine. My new goto place for fixes and questions. Try them out.

My charger port didnt work so I took it here. Took the dude 4-5 weeks to fix it, and when I got my…read morephone back (today) It did charge but for some apps my microphone sounds like a dang tornado. I dont know what this man did but ill never come back here for sure.

My iMac was acting up and it was / is an intricate part of my business. I was not in the market to…read moreget a new one and needed a repair ASAP. I brought it to One Stop for multiple reasons but primarily because they were the fastest to respond and they were fairly priced. After the initial repair I still felt like something was off and asked them if they would take it back in. They gladly did and I have to say that the customer service and the feeling that they're going to help you and your equipment back up to speed is very tangible. They made me feel confident that the issue would be resolved in upon discovering a couple issues my computer was back to normal. If I had another issue with my laptop or this computer I would certainly come right back to One stop because of their comforting personality, timeliness, and fairness.

Had 2 computers that needed repair. Though there was a little delay because of the weather, the…read morerepairs were completed well at a fair price. Answered requests quickly and were up front about what was needed and how much it would cost. Definitely would recommend.