SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

Poor Customer Service and over the phone. Providing them a Valid ID and last 4 Social # doesn't…read moreallow to give access to the account to the Account holder. Don't join them as a Service poor customer service from overseas rep and Store reps as well.

The AT&T stores at Beacon Hill and Springfield Commons were not at all helpful. The former told me…read morethey discontinued selling pre-paid cellphones and was instructed to go elsewhere. Purchased one at a non-AT&T store. I was then instructed to go to an AT&T store for set up. Went to the Springfield Commons AT&T only to be sent to the Geek Squad for records transfer. I asked at the Springfield Commons Store if they sold pre-paid phones and they said they did. I don't know whether they didn't/or couldn't transfer my phone contents because I purchased it elsewhere or they just didn't know how. Strongly suggest that all employees be fully trained prior to serving the public.

DONT TAKE ANY ELECTRONICS TO THIS PLACE!…read more I call them to take my Nintendo switch for a charger issues ( as you can see my screen was working I have picture of 2 days before I took it there) I called them on Wednesday night last week they say it would of take 3 hours to fixed I told them was going to be there next day in the morning, when I get there they say it would of take 2-3 days FIRST LIED I told them is just the charger because I was using it and the charger start having problems they say $120 and I can come get it on Friday 3 days after I never received a call so I call them , and the guy on the phone say they need 3 more day! I told them no I was coming to pick up my Nintendo, and he called me 10mim after that and say they were waiting on a part and it was gonna be ready next day ( second lied) next day they called me and he say the screen was the problem that they fixed the charger but my screen was bad now, I told them is was working when I took it there and I went today and PICK UP my Nintendo and the guy say my Nintendo is on the warehouse and they don't have it there!! They trying still my Nintendo? They don't want give it back to me they don't give me any received this is on the SPRINGFILEND MALL AND THEY BEEN THE WORSE SERVICE I EVER HAVE IN MY LIFE. So if you take anything to this place be careful because probably they won't give it back to you. And you will feel how I feel abuse and nothing you can do.

SCAM ALERT I called…read moreahead to ask about repairing the front glass on my iPhone 16 Pro Max. They told me there were two options -- a cheaper screen and a "premium" one for $249. When I arrived in person, they suddenly said it would be $290 and only changed the price after I reminded them of what they quoted me on the phone. They bad-mouthed other nearby phone repair kiosks, calling them "scammers" and claiming they were the only honest ones. Unfortunately, that couldn't have been further from the truth. I asked if the replacement screen would be any different from the original Apple one, and they confidently said it would be "exactly similar." After the repair, the screen was obviously not the same -- it was glitchy, ran at 60Hz instead of the original 120Hz, and had a thick black border around the display. When I pointed this out, they tried to gaslight me and insisted it was 120Hz, even though a side-by-side comparison proved otherwise. When I asked about the black border, they shrugged it off and said I "didn't specifically ask about that," as if I'm supposed to know the right technical questions to ask. I told them I didn't want the replacement and asked for my old screen back. After they reattached it, my phone screen stopped working entirely -- now it won't even turn on. Avoid this place at all costs. Dishonest pricing, poor workmanship, and zero accountability. I wish I had gone anywhere else.

I was extremely pleased that my phone problem was diagnosed quickly and the solution was reasonably…read morepriced and not the higher cost I had feared.

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

I was told genuine Apple parts would be used for my phone repair, but Apple later confirmed the…read moreparts are not genuine. After the repair, my phone developed new issues: the mouthpiece does not work properly (people can't hear me on calls), and there is a lot of noise from the speaker. When I requested a refund, it was refused. Please be careful and confirm what parts are being used before agreeing to repairs.

SCAM SCAM SCAM!!!!…read more I don't even want to give a star. I had a cracked iPhone screen. Brought it here because I had a fair experience years ago on an older iPad. I was so wrong to do that. After showing the guy my phone he quickly went to work and had the screen changed within 30 minutes. HERE IS THE PROBLEM..... After replacing it he shows me my phone which now has a message stating that it's not a genuine apple part. I ask him about it and all I get is "it's ok, it's, ok". Well it's not ok. My screen isn't working right, my battery (which I just finished charging) is half way after being on my phone for less than 20 min, and stuff that worked before EVEN WITH THE CRACKED SCREEN is no longer working. I went back the very next day to request a genuine apple part replacement and the owner basically says I'm stupid and everyone knows that you can only get apple parts from apple. NOT TRUE. I searched the internet and found a few places that do it. I'm most upset that the guy did not tell me it wasn't going to be an apple part. THAT SHOULD HAVE BEEN MY DECISION, not theirs. I was planning to go back again to get another screen, after wasting almost $500. It's actually not even worth it. I want my money back. But the scam of an owner isn't going to do that. He's got it all over the receipt that all sales are final. I hope you feel good about yourself owner and repair guy.

Thanks for the repair, made it fast and easy. Open and available business over the weekend.read more

"ONE OF THE BEST" : A+…read more (21JAN2022 - Hint: They moved from Richmond Ave and are now at 6161 Fuller Court, and It's upstairs next to the lawyer's office) Came in to get daughter's cellphone (iPhone) battery replaced. Other person comes in at the same time looking to buy an iPhone. He starts with me, but also able to handle other person looking to buy a late model iPhone. I say she can go first, since it should be pretty quick - but ends up that he can handle us both, professionally & with courtesy. They ("Ali") definitely know what they are doing. Bright, intelligent, skilled with his hands. Says he loves his job. Had the iPhone apart and pulled the battery as quick as I can type this review. Has a new one iPhone on hand for the other customer, and talking to the other customer as she tries out their iPhone. She decides to come back since she doesn't have funds in hand, and he takes back the phone after they try it out. For me, he finishes up mine, shows me that the battery life is now 100% - and offers me a screen protector, and sure- why not (Cheap!). I have the iPhone back, and he offers to put a screen protector on my iPhone as well - no extra charge. Nice! I'm in and out in under 20 minutes total! Even as he's working with the other customer. Hard worker, good deals, knows his stuff - confident. Can highly recommend, but call first to work out the time and deal beforehand. Also, cash or paypal are best.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Scammers! Took a Playstation in for repairs, they charged my CC, said they fixed the disc drive and…read moregave me a completly different playstation in return. I would not accept the dirty, non working console and they tried saying "this was the one I took in." Filing a complaint with the BBB, CC company and the Springfield Sheriff's Office. Beware of Ali and Fraz Khalid. Thank you.

Editing this review. My family returned to the Springfield Town Center location and were assisted…read moreby Jenny. We had a wonderful experience this time. The selection is great and the kids love everything in the store. be anywhere near customers.

fake items and service was rude always felt like i was being watched did not enjoy experience and…read morewill not be coming back