Poor Customer Service and over the phone. Providing them a Valid ID and last 4 Social # doesn't allow to give access to the account to the Account holder. Don't join them as a Service poor customer service from overseas rep and Store reps as well. read more

The AT&T stores at Beacon Hill and Springfield Commons were not at all helpful. The former told me they discontinued selling pre-paid cellphones and was instructed to go elsewhere. Purchased one at a non-AT&T store. I was then instructed to go to an AT&T store for set up. Went to the Springfield Commons AT&T only to be sent to the Geek Squad for records transfer. I asked at the Springfield Commons Store if they sold pre-paid phones and they said they did. I don't know whether they didn't/or couldn't transfer my phone contents because I purchased it elsewhere or they just didn't know how. Strongly suggest that all employees be fully trained prior to serving the public. read more

Avoid at all costs and just order your phone and trade-ins online, unless you enjoy being scammed. I ordered a phone online and went to store for pickup. Store staff said they couldn't get the phone data to transfer and needed to cancel my online order and reprocess it in-store. Which in retrospect is ridiculous. In placing the new order he then added a protection plan and the next upgrade plan without asking or ever informing me in any way. While still in the store i started getting texts from ATT to thank me for signing up for these extra services, but the employee said it was probably just a mistake and don't worry about it. But no -- it wasn't a mistake. So he got a commission on the phone now (because it switched from online to in-store), plus two plans he sold with no approval. Even better, when I returned later to drop off the trade-in, another employee said i was eligible for a $300 credit, rather than the $700 credit that i should have been due. So i took my old phone home and called ATT. The plans were removed and i got the full trade in value. And I was further told that ATT has problems with these shenanigans at ATT stores all the time. Do yourself a favor and just shop online. read more

Great customer service for once. Help my folks get new iPhones and they had the patience with my dad asking a million questions about his shiny new toys and paper work benefits . Either way they actually help and explain whatever phone you want. read more

AT&T Store - Mobile Phones Near Me - Springfield, Virginia

Never buy products or plans from thus store without doing proper research. If you do a mistake, they will not be willing to resolve it. Got a phone, without monthly charge. Basically, the associate lied to me. Because the balance actually expires in 1 month. They were not willing to fix the issue nor return my money. read more

Crowded but the sales lady took care of me quickly and we had a few good laughs while I bought a new phone for my son. I hate the paperwork associated with getting the rebate. Why can't AT&T simply discount the phone. I know they're hoping we won't jump through the hoops to save the $50, but I am jumping. read more

AT&T Store - Mobile Phones Near Me - Springfield, Virginia

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Would give this location 0 stars if that was an option. Employees are completely clueless and give snarky responses about anything related to their services. They DO NOT pick up their phone even though the store is completely empty other than 2 employees and a manager. Terrible customer service. They all need to be fired and replaced. read more

Tony was very knowledgeable with helping me pick out a case, glass cover, and battery charger. The other guys there were nice too, I got some info on the direct tv cable package and the stuff was very nice and professional. I will definitely recommend this store. read more

Avoid cos incompetent and they dont care to help you. I went in with questions and the guy kept walking to the back to talk to mgr and came out ten mins later with no answer. Then he went back again to get his tablet. read more

Just bought a brand new iPad pro for 1300 and it's damage and they didn't even tell me or open it at the store just one star for the place read more

AT&T Store - It's and far for$ 1300 And the iPad is damage - Mobile Phones Near Me - Springfield, Virginia

So, I decided to let my iPhone go for a swim this weekend, and the poor baby - well, she has yet to recover. Faced with this most unfortunate situation, hubs and I went to the at&t store to see what might be possible, as far as upgrades. The store was very busy (like they always are) and there was construction tarps all over the place, complete with a sign that read, "Due to construction, we will close at 8:30 PM." Quick glance at the clock...it was 8:03...fingers crossed they'd get to us in time. After about 20 minutes, we were assisted - the clerk was friendly enough, but he was straight-edged and explained that I wasn't eligible for upgrade pricing - but could pay 'early upgrade' which is $200 off retail prices - sounds good until you hear $499 is retail for the iPhone 3GS...yup, no thanks. We ended up upgrading hubs iPhone to the iPhone 4 (he was planning on doing this anyway, for the most part) and then passing on his current phone to me. Thankfully, the phone was in stock and we were done in about 15 minutes. So, yes, it's a decent enough at&t store - maybe after construction they'll be bigger and have a bigger staff, as it's never that fun to wait - it seems like a majority of the customers were unfamiliar with the idea of having a cellphone period, and were being (patiently) assisted by the employees, explaining to them how to set up voicemail and other (what I perceive to be) rudimentary technological knowledge. read more

Pretty much all cell phone providers are terrible in terms of customer service but AT&T is hands down the worst of them. Cant wait until the end of this contract to switch. Was trying to switch from a family plan to our own plan and had to go back and forth to the store 4 seperate times because every employee we dealt with told us we needed something else done. The last time we went in the guy who helped us basically said none of this was necessary and was able to do it all on his own. We signed up for a firstnet account since my wife is a first responder.... Her phone is consistently slower and has less service than mine does with the standard AT&T plan. To top it off I called in and asked to merge my iPad account to the new plan and remove the data plan since I only use it on wifi. The rep I spoke with on the phone told me it's better to just suspend the account until the installments are completed (completely false). Even though I never used data for 3 months I was still billed for the data plan. When I realized it and called in the retention line refused to do anything since there "wasn't any notations saying there would be no data charges". Apparently it makes sense to AT&T that a customer would voluntarily shut off their service for an iPad, but still want to pay for it just in case they decide they want to turn it back on again in the future. Even though I have a seperate account with two phones and two Apple Watches they still refuse to do anything to help with the several months of data charges on an iPad that couldn't even use the data due to the suspended account. To top it off, virtually every person you talk to on the phone has the attitude that they could give a crap less about your problems. read more

I visited this store in Springfield Mall today , 12/15, to switch my service from Verizon to at&t. Daniel S and Logan E were very helpful in getting this done. Great workers that made my visit painless and quick. I would highly recommend this store and these two employees. I also added direct TV (that I can watch on my phone - cool) and I received a new iPhone 7 for FREE!! Nice Also, if you are military you get a 50% off discount. Wow. Worth it. Again, great store with great service. read more

Good knowledgeable service, pretty prompt too!

Awful experience. These employees use misleading and predatory sales techniques by offering promotional "free" items that don't appear until your next billing cycle, which occurs after the 14 day return window. They are liars, abd not to be trusted. read more

It's understandable that upgrading or getting a new phone or add a line can be challenges since time and patience is what you need. We went there to the ATT Springfield store and the systems took forever after waiting for 1 1/2 hour only to find that we had sometime unpaid bill via Direct TV but there's should a quicker checks and balance to alert the store that's this the case. The rep gave us a 800 numbers to call and he puts aside two phones for us while we settle up the bill before they can add the line ( FYI-it takes up to 24-48 hours to clear). After taking care of the bill on our end and have confirmation payment but the store cannot see this at all on their system. The guy who helped us gave us his work personal numbers but as a courtesy we called the store numbers repeatedly to speak with someone who can help us as well to reach the rep himself. Guess what, nada. Finally, reached him but he was on his lunch break so told him I called back but once again no luck, gave up and last resort call ATT directly and to my surprise they were able to help me with my new purchases (got the color phones we want) and add the new line while ship it two days priority., all this in 30 minutes on the phone. So long story short don't go to this store it will be a waste of your time. Can see now why this particular store got a two stars rating for service. read more

I am a long time att account holder and recently got a new account since some of my children got their own accounts. I hadn't received my military discount on the new account so Jennifer( at the frontier store in Springfield) helped me. She was great and got me the discount and a credit since I hadn't received it. Thank you Jennifer for you help and calling me with the update. Great service at this store!! read more

AT&T worst worst worst wireless service ever!! I called customer service to help me with my phone it's worsening super slow keeps crashing every app is open even internet software is wack they just want you to buy new phone but if you can't afford one!!! and I just got done paying off my phone WORST!!! read more

holy crap i have been waiting here for over 30 min now, i just need an upgrade. get rid of your lazy workers and hire new ones read more

AT&T Store - Like what are you doing??? She has been sitting there for over half an hour - Mobile Phones Near Me - Springfield, Virginia

Just called and asked for a suggestion between note 4 or iPhone 6 plus. Immediately put me on hold for over 15 minutes.... I had to give up. Terrible! read more

Worst Customer Service, no help trying to find a phone and horrible options unless you are a new customer. I'm going to be cancelling my ATT contract after 10years of being with them because I'm tired of the horrible service and useless upgrade system. read more

Not professional store. I purchased Bluetooth and not working good and when I try to returned before 14 days purchased. They said not refundable just exchange. Something not mention before when I purchased the Bluetooth headset . As soon I get my credit card from my car because I exchange with Bluetooth cheaper. The store get busy and manager is the only one allow to do exchange which he is always try to busy by talking to new customers walk after me and ignore my present and wait for almost 35 min. Until I have to raise my voice. Not good store for me this first and last time to go that store. Period read more

I stopped in to have a phone I purchased second hand connected to my AT&T account. I am a 55 year old woman and anything to do with technology is a bit intimidating for me...As soon as I walked in, I was greeted with a big, beautiful smile and a welcome. While the store was busy, I was assured that I would be taken care of and I was. I haven't experienced this kind of courteous and professional service anywhere in years. The store manager clearly sets the tone at this location and her entire staff was warm and beyond helpful. They went out of their way putting on the screen protector that I purchased. Then finding me money for my old phone. I never felt talked down to or discounted in any way. I will shop here for all my phone needs! Everyone should shop at this AT&T! read more

AT&T is a horrible company to begin with so it's not a shock these people tried to take advantage of my elderly mother with some overpriced plan. They fixed the situation only after I opened up the gates of hell on them. After our contract is up, we're switching carriers. read more

Really bad experience at the store. We went there to get some questions answered and the staff behaved as if we were animals who had just gotten out of a zoo and that we had no clue what we were talking about. They didn't let us walk all the way to the store before turning us away. Very rude staff! read more

At one time this was a good location but the times have changed! First of all it is still open. It is not in Springfield Mall. However, I plan never to step foot in this location again even though it is only miniutes from my home . Twice in the past two months I have felt like I was being railroaded into a purchase I did not need or want. Courtesy is nonexistent, either in person or by phone. I would not recommend this location to anyone. read more

Not very helpful and rude. If you want good customer service with knowledgeable reps, go to the one in Kingstown. I had questions regarding my monthly plan and upgrade options and they told me I couldn't do anything because I was still under contract. The other location explained everything and saved me a lot of money in the process. It was an expensive lesson so save yourself time and money and visit the Kingstown location...it's not too far away and worth the trip. read more

Horrific customer service at this location. They're phone lines are always 'busy', and once you go to the store, the employees barely even greet you, which forces the customer to initiate them. I love AT&T, the only thing that has disappointed me in the years that I've had a contract are the multiple experiences at this store. read more

I started going to this location recently. What makes this at&t store different from other locations is their staff. They're friendly and also very helpful. I've walked out of this store pleased on many occasions. They work with you to get the best deal which is very unlikely at other at&t stores! read more

Great service, fixed our problem with our bill and found another problem we didn't notice. Super friendly!

I went in here to buy a cable to charge my cell phone while I was on the road while on a business trip. The folks working here were REALLY nice. I chose to not buy the cable here and they told me where to find the closest Walmart to hopefully find a cheaper option. read more

My mom lost her phones twice within a year and I came to this AT&T location both times to get a new phone and activated an old phone. The first time I came it, the store was busy so I had to wait a bit, but I was helped right away the second time. Both times, the employees that I assisted me were very courteous and helpful. read more

Nice place with plenty of people working there to help out. I went in on a Friday around 3 PM and was helped right away with my upgrade. The staff was friendly and nice. read more

Wow, awesome support from the lady that worked there.. Got a new phone and because it had an 8 yrs old SIM card, it required a new one. However, since I have a corporate business phone from my company, it took the lady there close to an hour to get it approved/activated for a new SIM card for my new phone and got it working for me. Extremely helpful. First time I stopped by an ATT cellphone store, and I was so expressed with the support at this store. WOW.. You guys rock!!!!! read more

Top customer services Troy Scott!!!!!!! I have been to this store for many years I have not seen anyone that nice, before me there are 2 Spanish man (with no English) he helped them to pay there bill in store, so friendly and nice! unbelievable! Here comes my turn, Troy helped my daughter to get her phone, not only that I have asked him to help me find out the galaxy note in Chinese App, Troy when above and beyond to help me, and called the Samsung tec. for me 20 mins of wait time, he was so patient with us. which I can see other sales will said call this number yourself- - - which he (Troy) didn't. Before I left I have asked him for A business card I though I should reward a sales consultant for a good rating. Excellent job!!!! read more

I went to the AT&T store here to figure out a problem I had with my phone and I was treated like cap from the get go. An employee named Jamil immediately started talking to me like I was wasting his time. He didn't sign me in to get my questions answered and was extremely rude. After we talked for a couple seconds I decided I was going to be treated like this and left. I then saw Jamil go outside and make a phone call..... Then I figured out why he didn't care to answer my questions. He obviously had more important things to do other than his JOB. Worst AT&T experience. If you can find another AT&T I wouldn't hesitate. Terrible customer service and my family and I have been with AT&T for 15 years. read more

I had been an AT & T customer since the invention of the cell phones, literally, and overall besides having to check my bills constantly to no get overcharge for stupid things, what is at this time of age, normal for all companies, had always being please with the Springfield store, the previous management was always helpful and Sergio is an awesome employee, that is the one I remember because I had buy my iPhone 7, Apple Watch and my IPod from him, all of this for business and all of this in the last few months, so when I bought my Apple Watch I forgot to buy the face cover, went back in, a girl sold me one, paid for it and she place it on the phone, it was a air bubble on it and she said it will go away, but the cover fall out, went back in, a guy gave me a new one and apologize, it come out again after a few weeks so went back in, they could not find my recipe, weird if you scanned in front of me, so I asked if they thought I just took it, the guy said no but could not replace it, call the manager who told me sorry is not recipe, again, how did I get this then, she said don't know but I can sell you another one half price, I asked why did I need to buy another life warranty product when the one I got has life warranty, is not even about the price at this point but the service, I am a GM for a Restaurant and I will never let a Guess leave unhappy, so I asked for the store manager card, they gave me a business card, called and called again no call back, went back to the store and ask for the store manager and surprise, the manager that was very unhelpful and gave me some one else business card was the Store Manager, i asked for District Manager number, we don't have it, really? Does he not check his stores? Called 611, they apologized, no stores have the DM numbers you can send a complaint here, gave a PO Box number, send my complaint, that was a month ago and no one has bother to contact me, so just waiting to finish paying my IPod and will be changing companies read more

A truly horrible, awful, no-good experience... take my word for it and go to a different location -- my recommendation is the AT&T authorized retailer in the kingstowne. We walked in on a Friday evening (they're open until 9 pm) and we find a crowd of customers hovering near the door. There are two employees helping two different customers. I looked for a place to sign in and there was none. After a few moments, a third employee entered the store from the back. He immediately went behind the cash register and sat down and started texting/typing on a cell phone. After about five minutes, I said, "Excuse me, could you help us?" and he said he could NOT help anyone because he was the manager and his job was to sign people in. Um, he had not signed in any of the numerous customers that were milling about? I said, "Are you sure you can't help us, I just have a quick question about upgrading my iPhone." And he said "no" and went back to his phone. His name was Andrew. I waited for 20 minutes and then we were finally approached by one of the two other employees, who was unable to answer my question. So we left. read more

Didn't get service because the wait times were really long. It's nice that you sign in on a kiosk but ~20 minute waits are unacceptable for me. read more

Have used this store for 10 yrs. great sales reps. This review is for Xmas upgrade to iPhone 6s. Stopped by after work and got a free minute or 10 with Edgard- who explained all new plans/costs. Made an appt for later in the week after deciding on new plan with my spouse. Cari was my sales rep for the appt. one phone was avail at store, one was ordered. She walked me thru the transfer and setup and ordered the other phone. Data plan saved us $30 / month over old plan. Excellent advice/recommendations. Making an appt is the key! read more