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    AT&T Store

    2.6 (45 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    Warfare J.

    Great customer service for once. Help my folks get new iPhones and they had the patience with my dad asking a million questions about his shiny new toys and paper work benefits . Either way they actually help and explain whatever phone you want.

    Alvin B.

    Crowded but the sales lady took care of me quickly and we had a few good laughs while I bought a new phone for my son. I hate the paperwork associated with getting the rebate. Why can't AT&T simply discount the phone. I know they're hoping we won't jump through the hoops to save the $50, but I am jumping.

    It's and far for$  1300  And the iPad is damage
    HussAin A.

    Just bought a brand new iPad pro for 1300 and it's damage and they didn't even tell me or open it at the store just one star for the place

    Like what are you doing??? She has been sitting there for over half an hour

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    4 months ago

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    10 months ago

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    6 months ago

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    4 years ago

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    5 years ago

    Helpful 1
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    16 years ago

    Helpful 1
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    4 years ago

    Business owner information

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    Manager

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    5 years ago

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    7 years ago

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    3 years ago

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    9 years ago

    Helpful 1
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    16 years ago

    Helpful 5
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    13 years ago

    Good knowledgeable service, pretty prompt too!

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    5 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    12 years ago

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    11 years ago

    Helpful 1
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    12 years ago

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    11 years ago

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    11 years ago

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    12 years ago

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    15 years ago

    Great service, fixed our problem with our bill and found another problem we didn't notice. Super friendly!

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    14 years ago

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    13 years ago

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    14 years ago

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    8 years ago

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    9 years ago

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    14 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Good idea to make an appointment to shorten your wait time, especially if it is a weekend.

    Mentioned in 2 reviews

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    People searched for Mobile Phones 1,073 times last month within 15 miles of this business.

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    The Fix - Springfield - Got my phone fixed 8 days ago the fix leaves their customers out of money and a even more broken phone 300$ down the drain SCUMBAGS

    The Fix - Springfield

    1.9(13 reviews)
    0.2 mi

    DONT TAKE ANY ELECTRONICS TO THIS PLACE!…read more I call them to take my Nintendo switch for a charger issues ( as you can see my screen was working I have picture of 2 days before I took it there) I called them on Wednesday night last week they say it would of take 3 hours to fixed I told them was going to be there next day in the morning, when I get there they say it would of take 2-3 days FIRST LIED I told them is just the charger because I was using it and the charger start having problems they say $120 and I can come get it on Friday 3 days after I never received a call so I call them , and the guy on the phone say they need 3 more day! I told them no I was coming to pick up my Nintendo, and he called me 10mim after that and say they were waiting on a part and it was gonna be ready next day ( second lied) next day they called me and he say the screen was the problem that they fixed the charger but my screen was bad now, I told them is was working when I took it there and I went today and PICK UP my Nintendo and the guy say my Nintendo is on the warehouse and they don't have it there!! They trying still my Nintendo? They don't want give it back to me they don't give me any received this is on the SPRINGFILEND MALL AND THEY BEEN THE WORSE SERVICE I EVER HAVE IN MY LIFE. So if you take anything to this place be careful because probably they won't give it back to you. And you will feel how I feel abuse and nothing you can do.

    8 days ago I was scammed into getting this screen, they taxed me 180 to fix the "issues" I had with…read moreit and "felt bad" and gave me one of their cheap protection screens then proceeded to tell me to not come back after making a scene of calling them out for scamming me 300$ all of these phone businesses in Springfield Mall work with each other so don't think any other place would've been better those pop-up stores to the store that is right next to the cafeteria.SCAMS. 20 minutes to 30 minutes go by and you'll be walking around the mall and proceed to see the guy that you gave your phone to in another phone store getting the process done. DO NOT GIVE THEM YOUR PASSWORD THEY WILL try to see how much money you have on your Apple Pay or cash app card to then "market" a tip they will tell you that they cleaned out your phone that they got all the water out of your phone and all the dust particles out of your phone then proceed to convince you for a 25% tip all I wanted to do is get my phone fixed and now I'm almost $500 on a phone screen.. take these people down before they kill the mall experience for everybody

    Photos
    The Fix - Springfield - My screen same day in the morning

    My screen same day in the morning

    The Fix - Springfield - My screen working 2 days before

    My screen working 2 days before

    The Fix - Springfield

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    Cellfix & Network Unlocking

    Cellfix & Network Unlocking

    5.0(7 reviews)
    1.3 mi

    Thanks for the repair, made it fast and easy. Open and available business over the weekend.read more

    "ONE OF THE BEST" : A+…read more (21JAN2022 - Hint: They moved from Richmond Ave and are now at 6161 Fuller Court, and It's upstairs next to the lawyer's office) Came in to get daughter's cellphone (iPhone) battery replaced. Other person comes in at the same time looking to buy an iPhone. He starts with me, but also able to handle other person looking to buy a late model iPhone. I say she can go first, since it should be pretty quick - but ends up that he can handle us both, professionally & with courtesy. They ("Ali") definitely know what they are doing. Bright, intelligent, skilled with his hands. Says he loves his job. Had the iPhone apart and pulled the battery as quick as I can type this review. Has a new one iPhone on hand for the other customer, and talking to the other customer as she tries out their iPhone. She decides to come back since she doesn't have funds in hand, and he takes back the phone after they try it out. For me, he finishes up mine, shows me that the battery life is now 100% - and offers me a screen protector, and sure- why not (Cheap!). I have the iPhone back, and he offers to put a screen protector on my iPhone as well - no extra charge. Nice! I'm in and out in under 20 minutes total! Even as he's working with the other customer. Hard worker, good deals, knows his stuff - confident. Can highly recommend, but call first to work out the time and deal beforehand. Also, cash or paypal are best.

    Photos
    Cellfix & Network Unlocking
    Cellfix & Network Unlocking - Premium quality iPhone fixed and network on locking services in the same day.

    Premium quality iPhone fixed and network on locking services in the same day.

    Cellfix & Network Unlocking - FAST AND URGENT CARE OF IPHONE FIX AND NETWORK UNLOCKING FREE SERVICE

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    FAST AND URGENT CARE OF IPHONE FIX AND NETWORK UNLOCKING FREE SERVICE

    Staples - Their printers are so DATED. They're changing colors. Lol.

    Staples

    2.5(53 reviews)
    0.1 mi
    $$

    I went to the Springfield Staples to purchase two ink cartridges for my printer. I looked in the…read moreprinter cartridge section but could not find the 61XL cartridges package one (1) black ink and the other one (1) color ink - which I have purchased at this store before a couple of years ago. Since I could not locate the cartridges I went to the printing section of the store where there were two Staple employees - I stood for a couple of minutes before one of the employees asked me what I wanted. I told her and she said that her colleague working with her could help me - I stood there for approximately 10 minutes when I realized no one was going to help me. I went to the one cashier who was in the store and requested help. She acknowledged that I was waiting a long time and she used a portable communication device to ask for assistance. A women came out from a closed area of the store and asked what I wanted. I explained what I needed, she walked away toward the printer cartridge section and looked around in the same way I did when I entered the store. She found 1 black cartridge and 1 color cartridge and handed them to me - this is what you want. I explained I preferred to have a single package with the two cartridges. She said this is all we have, she then walked to a door in the front of the store, I just stood in the store and then she came out from that area and said that's all me have. I went to the cashier who was the same women whom I requested help to find the cartridges and checked out. She said she was sorry, because she knew how long I was waiting for help. The cost of the two cartridges was just under $160.00. I was surprised at the cost but purchased the two cartridges. I told the cashier that I thought it was in her best interest to look for another position because I felt her co-workers were not customer focused or a good example for her. I thanked her for her understanding. I then went home. The entire drive back home I kept thinking about my experience and by the time I got home I realized how frustrated I was from this experience. I explained to my partner what happened, he looked on Amazon and found the same two cartridges I purchased for $50.00 plus dollars cheeper and would be delivered the next day. I returned to the Staples store and returned the two cartridges I had just purchased. I shared with the same cashier employee, when I checked out, that my experience with the employees was terrible and I found that I could save over $50.00 going through Amazon. The cashier offered me the same price that Amazon posted. She tried to provide customer recovery. I thanked her for her offer; however, I shared my experience was so bad, I could not purchase anything from this store. The cashier had to have a manager approve the return because the purchase was over $100.00. Both she and I saw the manager from where we were standing. She used her communication devise asking him for assistance - he was in a conversation with a Staple employee who worked in the printing section who never responded to me when I had originally entered the store. She requested his assistance several times with no response. She ended up calling for another manager who did respond to her and he approved the returned purchases. I did tell him briefly that my experience as a customer in this Staples was unsatisfactory with the exception of the cashier whom I felt fully understood my dissatisfaction and frustration.

    No one is ever at the register when they open. And their male associate is very rude. Staff don't…read moreknow the products in the store. I was looking for something explained what it was showed them what it was and they still brought me to something else. The Amazon system seems to be down in the comment is too bad. Come back another day. This is why people order off-line and don't come in stores anymore. Do better.

    Photos
    Staples
    Staples
    Staples - A lot of EMPTY REAL ESTATE. lol.

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    A lot of EMPTY REAL ESTATE. lol.

    T-Mobile

    T-Mobile

    2.5(13 reviews)
    0.2 mi
    $$$
    Virtual estimates
    Shipping

    Save yourself and go to a different location, or maybe save yourself the trouble and opt for an…read morealternative phone company. This was not my first time with a less than average experience at this location- feel all they care about is commission and making a pretty buck. As soon as Vaughn found out he wasn't going to be selling anything and we were trading in a phone (we imitated a process for upgrade at a location closer to us but were told we needed to go to a corporate location to trade it in), his demeanor was less than welcoming, he was muttering so we could barely hear what he was saying, and he was just haphazardly throwing things around. There was an admin issue and he said he couldn't help us- I asked very kindly, since it was an error on T-Mobile's part could he fix it and then help us so we could complete the transaction. He said there was nothing he can do, and made me call customer service. Customer service said that they could fit it in store so we could finish it, but Vaughn refused so I asked for the manager. After a bit of waiting, Brandy (the manager) came out with no intention to help- just straight off the bat- "this ain't our fault so you should go back to the other location" despite the simple fix that customer service recommended them and then threatened us with a restocking fee of some sort-for what, I have no idea. No wonder Vaughn behaved the way he did, his boss isn't any better. If you do decide to go into this location, good luck! Hope you don't have the same experience as me.

    Very disappointed by customer service at the Springfield Town Center store. I Just visited to…read morepurchase an iPhone 15 and add a new line to my account. The associate was not welcoming and almost dismissive. He told me the device wasn't available at his store even though a T-Mobile call agent directed me to go there. He then asked a colleague if customer service had called him and the colleague said no. The associate seemed to want me to just go away and didn't offer to help in any way, like by finding the device at another store. Stay away from this store if you expect good customer service.

    Photos
    T-Mobile
    T-Mobile
    T-Mobile

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    AT&T Store - mobilephones - Updated May 2026

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