Amber was extremely helpful when me and my grandpa came in to get him a new phone. She helped us…read morefigure out what he needed and made sure that we were taken care of, she had awesome customer service. I would definitely go back to her :)

A great sales effort was followed by very poor customer service, from the manager no less, when I…read morehad a problem with the new phone just days after receiving it. Numerous calls, texts and delays eventually led to them saying there was nothing they could do to help me (since there was the tiniest of scratches on my phone). I certainly expected more from Verizon, but it turns out this is not a Verizon Corporate Retail store, but simply a franchisee, and one who apparently cares more about this quarter's profits than repeat customers.

This review is not on a particular store but Verizon FIOS in general. I went an entire month…read morewithout service for a bill that I had paid. Got the runaround every time I called or chatted. I got promises of repairs to get my issues resolved. Because I still didn't have service I, after many many conversations, was promised a refund for that month. As time went on I still had no service so I cancelled my account. Now Verizon has recanted on refund because I cancelled my account. This is theft, I paid for a service & Verizon didn't provide it. BEWARE OF VERIZON'S SHADY BUSINESS PRACTICES. Don't believe the "your refund has been processed".

The only store that has actually helped! I spent 3 hours going between the customer service line…read moreand the store by Walmart for something that was fixed in 5 minutes flat by an employee at this location. Unlike many Verizon stores, they do not waste your time!!

worst place ever! do NOT go here. everything they told me was a lie and then I cancelled my service…read morewith them and now I cant get my money back for turning in my old phone. i was supposed to get $82 and still waiting. dealt with district manager and shes just as bad as store, wouldnt take care of anything. asked for her managers name and number refused to give it to me. matt was new and told me everything wrong. he said he was number one in region which is really scary. they are not really a verizon store, you want to go to robinson town center, they are a true verizon store. matt told me to go home and call 1800 number which i did and thats how i found out everything was a lie. do NOT go here!

I highly recommend that anyone looking to upgrade their phone or get a new phone go to this…read morelocation and ask for Lydell! He goes above and beyond for his customers and really cares about them being happy with their purchase and experience! The best experience I've ever had when buying a phone!

Outlet shopping is always hit or miss. In fact, Famous Footwear is always hit or miss. You…read morehonestly never know what type of selection you are going to find at any given time in one of them. Seeing that this is located in an outlet mall you would think of the selection of what should be in a mall or stand alone store would not be in an outlet mall. Also the prices should be different, not regular prices. It irks me that the selection for men's shoes is literally half of a quarter of what you find for women's. Even kid's shoes have more space in this store. Not asking for a lot, but I would love to see some shoes with some coloring other than the typical black, white, grey you see on a majority of men's shoes. Not only that, but I would love to see a better selection than what you can find at a mall anchor store. Customer service was kind of OK, but kind of missed the spot here. I didn't find anything different in here than I could find at my local place to shop.