Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

The very kind team member took my Samsung and untangled this mess I'd gotten into having to choose…read moreanother SMS provider. Samsung has discontinued thier texting on July 6. The button to change SMS had no connection so I randomly picked from Google Store what "seemed" legitimate. But all it did was welcome a circus of junk on my phone. Anyhow, my dependable phone turned I to a highway of ads and other gnats. I needed to squash this as my own efforts were not cutting it. Such a small thing turned into a tangled mess. So I went into the store at about 5pm ish on 6/9 and this young lady approached me as it was my turn. I waited about 20 minutes. That's fine. They are busy people! I told her what was wrong and as she was helping another lady. The team member unraveled my little disaster as it seems this was easy stuff to this team member. I left so happy. Everything went smoothly. The team was busy and I didn't get the feeling that you or I or us were being ignored. No. You got the feeling they are there to assist. Thank you to the team member in the middle desk. You're exceptional. Thank you very much!

I don't like waiting but I'm sure the workers don't love long busy days either. It was an hour…read moreyesterday to buy a new phone and some AirPods - and did the set up of the phone at home. BUT - The staff is always helpful for me - patient and friendly. The girl last night didn't oooooze warm fuzzies but she did ooze "we aren't letting you make a bad decision" and I need that in my life. I'd like her to go shopping with me and set me straight more often. Finally moved on to AirPods instead of corded headphones - welcome to 2024. Also ALWAYS have the best application of a screen protector I have seen.

Chris diagnosed my phone problem and fixed it with a different block. The service at this location…read moreis great and it is my go to place for phones.

Beware!!! Awful, awful, awful customer service... manager outright denied about them putting a…read morescreen protector on my Samsung Flip when it was purchased there. I watched them do at time of purchase with a fancy machine...Charlatans! Denied it even with a receipt that I have from the purchase. Now that their screen protector is cracking they say that Samsung put it on and not them and that I can't remove the screen protector without breaking the screen. Someone screwed up at time of purchase and now they're trying to cover their behinds. How stupid. I am sure that I am not the only one that they did this to. They owe me a new Samsung Flip for their ignorance...they own this! Also, very nasty and rude staff dismissing my valid concerns. Customer service very subpar. That's what I get for being a loyal customer for years...

DO NOT COME HERE! This is not truly a Verizon store!…read more I had the worst experience ordering a mobile hotspot here. I came in on a Sunday and placed the order and picked it up Wednesday. I asked the store rep here to activate it in store to confirm that it worked. He could not get it working and sent me with it to the true Verizon corporate store on route 1 across from Target. I should have gone to this legit corporate store to begin with. At the corporate store, they confirmed that the hotspot I received from the 1230 Ave location was defective and provided me with a new hotspot that was set up in less than 10 minutes. Then I had to return the original hotspot to the original location 1230 Newport Ave )because the true Verizon store could not process a return from this third party retailer) and had the WORST experience. It was a HUGE hassle where even the store rep was hung up on and disconnected repeatedly while attempting to process the return with the other company reps. Everything required multiple approval codes and calls and escalations. I wasted so much time at this store when I could have just done everything at the true, corporate location on route 1. Despite the Verizon signs everywhere, be advised that this 1230 Newport Ave location is not actually a true Verizon store with full service capabilities. While the reps here tried to be helpful this was the most frustrating experience I have ever had with a cell phone store and would completely discourage anyone from even setting foot inside this store! Even the rep was super frustrated with his own company! It took literally over an hour to process a return and it was extremely frustrating that even the store reps could not work with their corporate contacts and system. I wrote this whole review while living through this hellish experience. AVOID this place and go to the corporate location on Route 1. This was the worst!

Stopped by to upgrade a phone and Al was a treat! Great service & really funny guy. Highly…read morerecommend to see him if you need any help.

These guys are terrific. My desktop was riddled with viruses and malware brought in by an unsecured…read morewebsite. Frankly, The computer was so corrupted, I thought it was a loss. Fourtech fixed it perfectly, had it ready within a reasonable time frame, with no unexpected charges. What's more, they made a last minute adjustment for free. I'm definitely a future repeat customer.

Came in for a simple issue and they got me in and out super-fast and at an affordable price. I…read morewould come here again!

During a recent trip to Massachusetts I brought my son here to have the lens changed on the camera…read moreof his iPhone.He is a tween and wanted to handle it. He went in told the guy what he needed. This guy ended up damaging the camera and gave my son his money back. When I went in to handle it. He told me it was my son's word against his and refused to give me the name and contact information for the manager or owner of the shop. He absolutely damaged the camera on the iPhone and was rude and lacks basic customer service skills. BEWARE if you go here for a repair you may leave with more damage than you started with.

I stopped in because my phone charger wasn't working and thought my battery was shot. They…read morediagnosed the phone and instead of selling me un needed services they said I probably just needed a new charger and sent me on my way.

Called him , told him problem, he said come in Ill have phone…read morefixed in 10 min. The man did not lie , my phone was up in running in less then 10. I would highly recommend. Also the price was very fair.

They fixes my iphone x screen in 10mins. I also have one year warranty on my phone screen from cell…read moresurgeon. my phone works well. thank you guys

When my husband and I need parts or accessories for our cars, we always come here first. The…read moreknowledgeable staff skillfully and efficiently locate what we need; and if they don't have it, they order it. Prices are comparable to other stores in the area. The store is clean and organized which makes it very easy to find things.

Great customer service! I was in need of someone to replace a headlight on my car, I was greeted…read moreby Joshua with a smile and a helping hand. He went above the usual customer service and had my lights working in minutes! Store is fully stocked and reasonable rates. There are many auto parts stores to choose from, but OReillys will always have my business! Thanks Joshua!