John at this location goes above and beyond for his customers. the two times he has assisted me has been exceptional. they need to hire more individuals like him nationwide. read more

We came in to get a phone upgraded from a Note 5 to a Note 8. While we were there one of our lines gets a text we were no longer getting a retired first responders discount. We show the text to Daniel who is new and the store manager "Alex" gets involved, says " because we don't trust him he is referring us to customer service and walks off. His tonality was hostile and 5150. So unprofessional. Dont ever go this store and how they would promote a guy with this kind of disposition to a manager is a poor reflection of the company. While we were there they removed our first responders status , etc. Yeah, so much for customer service from AT and T.​ read more

You think a company this big could handle large accounts with numerous lines. Literally 2 hours later, sorry there's nothing we can do. Call customer service. Get competent people working there, including the supervisor! Have wasted too many hours and too much money with AT&T read more

Be careful with AT&T. It's just like Verizon. They put hidden fees and they love to steal your money. if I could give several stars I would, but it won't let me. read more

Our experience was great, and Justin, Daniel and the manager Melissa were all very professional, knowledgeable, and patient. I must admit my patience was tested over the course of three visits but after understanding what was wrong with my phone and even getting India involved in attempting to fix it it was time to get a new one. Thank you AT& T for all you assistance, and we enjoyed meeting all the representative that assisted us. read more

Service takes forever.... Need to hire more people or find a way to implement AI into sales. People are waiting hours just to buy a phone, need to find a way to make the process smoother and faster. I feel bad for the workers having to sit hours with customers who are just wanting a phone but they have to upsell them on so many items. This is the state of phone sells in this country since there's really only 3 major carriers now. Don't come to this store or find a way to make an appt. People had appts and still had to wait... even though they're paying for the same price everywhere else.... read more

My wife purchased a new Iphone because she had problems with battery and phone not accepting passcode. We purchased however not able to download as old phone now locked up. Some information. After two hours in the store still not able to do anything. They said to call ATT tech support. another hour on phone with tech support. They unable to assist. They said to call Apple at least they attempted and made reservation for us at apple store to assist. Store personnel did say if continued problem go back. Made reservation however this was before the run around from AT&T supposed customer support. I called store to cancel reservation but store not open until 10 am fruitless as all the time was spent in morning with non support until apple rep. at this point it was 9:45 as a courtesy to call let them know we would not be coming in. No recording just call another number crazy. I have been a customer of AT&T since they were L.A. Cellular over 25 years dont know what happened. Never go back to this store again. We had purchased 3 phones. Apparently they not have the technical savvy they should have called ATT support from the store, if they did not know how to fix passcode problem. Trouble is once the phone locks up you it says you must wait 5 hours before attempting to unlock phone again. I also need a phone upgrade but will go directly to apple store to purchase Did not want to go back for additional assistance for fear of losing my temper due to their lack of knowledge are them calling their own tech support for us. Frank H read more

I made an appointment and it was for 10:30 a.m. I get here 15 mins earlier and checked in. I get a text stating, "I'll meet you at the door Daniel." Come to find out that Daniel just started and he was unable to fix my issue. The assistant manager stepped up and fixed my phone. There was 1 people employees, 1 trainee, and one manager. 2 hrs later another employee shows up. read more

AT&T Store - Mobile Phones Near Me - Temecula, California

I had an excellent experience! and the customer service was prompt and helpful. Highly recommend!" (Esperanza ) Is amazing read more

AT&T Store - Mobile Phones Near Me - Temecula, California

Do not go here if you have an expired ID. They will not allow you to purchase a phone or access your account even if you have your PIN and all your passwords. They will not take an ID if it is 1 day expired. The manager Alex confirmed this. Save your time getting ignored then waiting 20 minutes to be told they can't help you. We switched to Verizon and got reception now! read more

Had an appointment at 7 and arrived a few minutes late. Just needed to update an iPhone and this five minute ordeal took over a half hour. Justin was helping a customer and said someone would be out soon and was "closing the store." Apparently the other employee, Daniel, was trying to stay in the staff room until closing time and didn't come out until 8:05. Ironically enough if he would've done his job and been out in the area when we had arrived he'd have been able to leave on time. Very unprofessional. read more

Went in for the bring your own device plan. What was discussed at the table was not reflected on the bill. It was a complete bait and switch. We had one Phone on a lower plan. one Phone with a higher plan. When we got the bill They were both on the higher plan. Also somebody added insurance on the phones which we did not ask for. Maybe it's time to contact the Better Business Bureau. read more

I wish there's a separate waiting period for customers that are just needing to replace a phone cover but instead, you have to wait with everyone else. This is such a hassle honestly. It's not convenient at all. I usually do not go to the store but since I got a warranty on my phone I have to come in. read more

Att service sucks like most service providers . Lack of integrity and efficiency . Service is slow and difficult to manage. It guys need to get out of there offices and sit down with true older customers. Unfuck yourself read more

John was amazing! We went to TMobil to upgrade and the customer service representative was really rude and on his phone. We decided to try AT&T. The moment we walked in we felt positive vibes and John helped us. Had the best experience and all of the representatives were helpful as well. We highly recommend this location! read more

This place is terrible. Ive wasted an entire Sunday here over 4 hours. This is my third time coming into this store. They still cant get my order to me. NOV. 17th was the second time I came in here- wasted 5 hours. They said theyd have things organized within 48 hours on my account and set an appt for me for the following Tuesday at 10:00am. I showed up, the account issue still hadnt been resolved and they told me I made another 20 min one way trip for no reason. I work 11-8 and theyre only open one hour before i have to get to work. They are very comfortable wasting customers' time. Im a working mom it's the holidays. Nobody has time for the inconsideration here. read more

This place is a scam. Went in there to transfer number and they continued to lie saying they don't see notes on account. Trying to get me to change my number so they can get the activation credit for commission. Do not go here at all and employees smelled like weed. Greg needs to be ashamed and the manager read more

Prepare to spend some time waiting to be helped here, but once you are, the customer service is outstanding. The staff and managers are incredibly kind, attentive, and helpful, which makes the experience much better. However, the biggest drawback is that there are only two employees handling a long line of customers. I hope corporate takes note and provides this hardworking team with the additional support they need to serve everyone more efficiently. read more

my elderly father purchased a cell phone from this store a few days ago and was given an opened box with broken seal and clear tape while he paid for a new phone. When he went home and inspected the phone he noticed minor scratches on the screen. As he went back to seek a resolution for his issue he was treated horribly by the store manager Alex Sharp who obnoxiously interrupted and belittled my dad. I spoke to alex over the phone and i must say as an ex customer service rep. he has the WORST personal skills I've ever come across he was not willing to help in any way and kept pushing us off to the Apple store. Would HIGHLY recommend avoiding this place at all cost plenty of other ATT stores in the area !! read more

terrible service! for the third time I try to connect an internet device which is reflected in my application as received, however, I never received it, but I pay for the service! when I tried to find out what was happening, the branch employees only connected me to the support service once again and their help ended there! in addition, my application reflects an iPhone 15 pro which I also never received and I have been paying for a year. all attempts to remove this device end with promises that we have disconnected everything for you and will pay compensation for the money I wasted! these are only promises, but nothing happens, I still continue to pay for nothing! read more

I went today to the AT&T Retail Store at Ynez Road to upgrade my Apple Watch. Even though I had an appointment, I had to wait for 15-20 minutes, so making an appointment is not really a great advantage. A young lady came (named Crystal) to take care of me. I asked for the model I wanted and she went and got it quickly. That was the only good thing that happened. When she began to process the purchase, I told her that my current watch had a trade in value and I wanted that credited to my purchase. She said that they were not doing trade in's. I had to show her that the AT&T Webpage had trade in's for Apple Watches and also that they are valid both online or at the store. I had to wait for her to get her manager because he also said that there were no trade in's. Well, when I showed them the evidence, they had to honor the trade in. For that I had to wait half hour. When restarting the sale process, I asked her clearly if I had to erase my current watch and she said yes. But, when she was going through the processing, she needed the old serial number to move the cellular line number to the new watch. So, we had to reconnect the freaking old watch again. She asked me for my iPhone to process that and she started to show anger and frustration. She dropped the phone on the table with very little care and I had to tell her to be careful with my phone. At that point I got really upset and it was noticeable. She took another 40 minutes to complete the whole process to activate the new watch and finish the deal. I can understand that an employee maybe new to the job. But, instead of saying no to a customer, that knew what he was talking about, you better check your own company website, be effective and keep the customer happy. She got frustrated and looked very unprofessional. This is not the first time I have a bad experience at this store. Every time we go to get new devices, there are issues and agony to get things done. I came because it is close to home and I thought that this purchase would be easy. I was mistaken. If you want a new Apple device, go to the Apple Store. Avoid this store. One star is too much for the experience I had. These people have to understand that we are spending a lot of money at the store. We deserved and demand good service for the money we spend on devices and cell service. read more

Came in to get help with activating my son's replacement iPhone and was helped by Melissa. Immediately she was all about helping us out and was kind and courteous throughout the process. She made us aware of the options we had on our current devices, but put no pressure on us to make any changes. She was polite and social while waiting, which made the experience seamless. Thanks again Melissa, appreciate your excellent customer service! read more

So my Wife and I had to upgrade our phones with AT&T this week. The associate also gave us U-verse TV even though we really did not want it and put us on a auto pay program for U-verse even though we spacifically said "NO AUTO PAY PROGRAMS" BIG Mistake, we were told it was programmed to our local Spectrum service. "That was a LIE, A BOLD FACE LIE" We were given two boxes and only one of which worked, but not as promised. We were given directions how to set up but not how to use or program. Plus it needs a CAT5 cable and internet access to operatate (Poorly) "At least not as promised." We returned one box already the one that did not work and I am about ready to return the second one and sign up with Spectrum Cable TV again. For me U-verse TV is a "CRAP PRODUCT", I do not recommend purchasing this worthless AT&T product. Totally Disappointed in AT&T and the unethical, deceptive, misleading sales tactics use by AT&T associates to make a sale. Now I am being told by a different store that AT&T is abandoning U-verse TV So I went to upgrade my phone at AT&T. The unethical sales person also gave us two U-verse TV boxes (that we did not request) with no operators manual. I had to return one box because it did not work without a CAT5 cable. Deceptive, misleading sales practice Now I can not get anyone to answer my questions on how to use the U-verse product. Both telephone numbrs I was given as back up do not work or get no call help. The alternate AT&T store in Temecula says that AT&T are no longer supporting the U-verse product. So, what do I do now withno AT&T support? read more

AT&T Store - Complaint - Mobile Phones Near Me - Temecula, California

Very excellent service I love Jeffrey. He takes time alot to take care me and tried alot of way to finish it Very patient with customer Thanks and appreciate you read more

I do not recommend this wireless service to anyone.after initially getting my devices shipped to me, It has been nothing but a hassle since. Multiple billing issues on my account. Multiple activation issues on my account.up to 20 hours at this point on hold. Was various customers service departments with ultimately no results? Period customer service is horrible.cancellation process is ridiculous. Do not recommend please find another provider. read more

came into the store to see about adding a line. Lady up front was nice took our name to "check us in". 2nd guy comes up and asks if we have a face diaper. I say "does it look like we wear diapers on our faces?" He then says sorry can't help you. WOW GET WOKE GO BROKE. Looks like I have to take my business somewhere else. Just because you people give up your rights and submit to corporate tyranny over a hoax pandemic doesn't mean I have to give up my rights as well. I can take my money else where and I will. read more

I came into this store yesterday looking for an S21 Ultra and was told to get my back glass on my phone replaced so I could qualify for 800 dollars of trade in credit. So, I dropped 60 bucks on getting that fixed today, came back in and spent 45 minutes going over the plan and phone with the att guy, upgrading to an unlimited plan, only to be told that they're completely out of ALL galaxy phones from Burbank to San Diego and I have to check target and best buy. How do you not know the inventory at the store you work at? Well, I've checked every store with a cell phone section and they're all out of everything galaxy related except the Z fold, and that things a piece of trash. 0/10 don't waste your time with this store. read more

Great help with Juliet today, thank you! Overall the store was super organized. Juliet provided me with a mask and we began reviewing my account. Just a few simple changes and we made upgrades that ended up saving money, which was awesome. Super excited and a great big hug of thanks to Juliet!! read more

AT&T Store - Mobile Phones Near Me - Temecula, California

I have been in this store before, Never had any issue or bad experience. I came few days ago to replace my sim card since it wasn't working properly. So I went in early Saturday morning without any appointment. I was the first person to be seen after the people that were already being helped. I like how they put people's name being helped and people that are waiting to be helped on the screen so they can helped customers. I was in and out in a very short time. I will return again when I need anything read more

Hate this place with a passion. What's up with all these businesses lying and cheating to get profit? My bill went from 250 to 500 in a month and they tried to lie and say they were fees but couldn't show me the breakdown of the costs. They secretly added another line to our bill and we're going to continue charging us unless I said something. Avoid dealing with them because you just get the runaround when it comes to fixing the problems they started in the first place. I was told by another AT&T that because "they're a corporate store they do shady sh@! to make more money." There's a reason why this store has such low ratings, and I see why now. Charles is a lying pos manager as well as the losers that work under him. read more

Let me tell you, I am actually still here but I had give a huge shout out to AT&T Rep, Angel for being so professional and pleasant!!! Very knowledgeable and accommodating, thank you so much!! Also would like to give a shout out to the rest of the crew, Joel (Manager), Matt, and John for making us laugh! You guys got a great crew! Keep up the awesome customer service! Stay safe and healthy! Update: Had to come back to take care of small details (2 days later) and I find out the crew that helped me out the other day wasn't there (except for John which we saw later), but it's okay because thanks to Ricky and (Manager) Martin everything is great! Thank you so much you guys, and you too John for all your help and pleasant customer service!! Appreciate you guys!!! read more

Updating my review to 1 star now because they screwed up on my bill and charged us extra for 3 months without my knowing or bothering to fix it. The phone that was sold to me had bricked, so I had to get a receipt. Now, I'm a reasonable person and I know that a bricked phone isn't AT&T's fault. I just had to get a copy of the receipt so that I could send my phone to the manufacturer and have them repair it. When I got the receipt from the 1-800AT&T rep (who was nice, unlike these Temecula jerks), I got super pissed all over again. You see, when I bought my phone back in January 2016, I told them that I didn't want insurance for my cell phone. Yeah, it's a risky move on my end, but so what, I don't plan on keeping this phone forever since all electronics get dated after 2 years. Yet, they charged me $30 extra a month for this when I specifically told them I didn't want this. They took it off after a few months when we let them know. I wasn't aware of this charge because the bills are under my dad's name and he didn't catch it until later. It's partially his fault for not being keen on the bill, but I can't say it's completely his fault because when I got a hold of the original receipt...it shows that we DID NOT ACCEPT CELL PHONE INSURANCE! So basically we got charged almost $90 extra for something that didn't we didn't request! Also, it shows that my commission didn't go to Cameron (who actually helped us), but that rude, condescending jerk who basically walked out on us and told Cameron to help us out! I'll give you guys a hint of whom I'm talking about: he's Filipino and his name starts with an "E". He was completely disrespectful, especially to my dad! I don't know if they have the same employees who "helped" us a year and a half ago, but I really hope that these guys were fired or work elsewhere that doesn't include client-facing customer service. I've been to AT&Ts in Fallbrook and San Diego and the people I've met there are much nicer and not rude. Seriously avoid this place like the plague. Do not give these guys any money and go to another AT&T. read more

*This review is not regarding the AT&T store itself, but the horrible lack of cell service for several days* All four of our family's phones have not been able to make or receive calls when in our general area (French Valley, Temecula, Murrieta) since 8/4/22. Eight days so far. It has been not only frustrating and inconvenient, but has caused several safety issues with my teenagers. I have seen many people complain about it on social media, so I have tried being as patient as possible. The lack of cell service became VERY DANGEROUS today as I drove up to the scene of a SERIOUS AND MAJOR CAR ACCIDENT, and could not call 911!!!! Nobody else was there to call! I kept trying to call. It connected, but I couldn't hear anyone on the other end. The dispatcher, sheriff and CHP all tried calling my phone back- and couldn't hear anything when I answered, and either could I!! THIS IS SO UNSAFE AND UNACCEPTABLE. Our whole town has been affected. It was apparently supposed to be fixed yesterday, but nope! Today after I eventually found someone else's phone that worked to call 911 and assisted the scene of the accident, I came home to call 611. I couldn't call from my phone, but my husband's worked at the time. After waiting through the phone tree and on hold for several minute I began speaking with an agent, when the call failed and I could not call back because my husband's phone wasn't working either. I drove down to the Temecula AT&T store to raise my concern. John was professional and noted my account. He said there was no more he could do other than note the account. I look forward to somebody from AT&T contacting me back that can address this MAJOR SAFETY CONCERN. If our community cannot call 911, it's a HUGE problem. read more

I had a great experience at this AT&T. The customer service was top notch by several employees. Thank you to both Johns and esperanza, you really made sure i was setup properly on my new phone. read more

Crooks. Purchased a new iPhone 15 and the sales person Zeltzin E. kept asking me to buy an iPad for one dollar. I kept saying no. Then she asked one more time why not it is only a dollar. I said okay and took it for a dollar. Then I went on vacation. When I got home I wondered why my bill was $425 dollars. I looked and part of the reason is that there is another charge of 22.99 per month for the iPad that they did not tell me about. I went to the store on July 9th and they told me the manager was not there and to come back. I went to the store again today July 11 and they refused and said it was past the 14 days or the 30 days. I asked for the manager and they said he was busy and the assistant manager Alex came and said it was over 30 days. I said, not it is just 30days. Then he said it had to be 14 days to return it. I looked on back of receipt and it said 14 or 30 days. It was bought for a dollar on 6/12 and today is 7/11. I was told by the 611 number that this is a franchise and they cannot help. Steer clear. read more

We came in to the AT&T store to trade up one of our family phones. Not only did we get a new phone but we also got AT&T TV, unlimited data and a great deal on our monthly bill. Juliet helped explain everything, answered all of our questions and helped us set up everything! She had answers to all of our questions and gave us information about AT&T that we didn't know, like First Net, a network dedicated to first responders. It was an absolute pleasure being helped by someone who went above and beyond and delivered top notch service. Thank you Juliet! read more

Continue to be lucky to have Greg assist me with my latest purchase of an IPad Pro. He has helped with all of our phones, watches etc. and has provided us with exceptional service. An outstanding team at this location. read more

Danny needs to learn that customers are allowed to have an opinion even if it doesn't match his. I recently was in the store, was lied to by him and Alex and when I called Customer Service, they confirmed that they weren't being truthful. They don't want to help people and just want to be combative when questioned or when an opinion is given. Thank you AT&T for giving me the survey so I can tell others to go to another location or at least have Astin help you, he's amazing. But make sure he helps you and don't let Danny or Alex say, ooh we all work together and we will give the sale to Ashtin. That probably never happened either!!! read more

If someone comes to your house and talks to you about switching from Verizon to AT&T or if you are promised reimbursements or no cancellation fees or an easy transition...DO NOT GO TO AT&T, THEY ARE SCAM ARTISTS AND HAVE THE WORST CUSTOMER SERVICE ON THE PLANET! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND WILL SAY ANYTHING TO GET A SIGN UP! With that being said, is anyone an attorney or knows a lawyer that can help me get reimbursed for what i was promised by multiple managers in multiple departments over the last 4 months. I have names and dates of my conversations. THIS IS RIDICULOUS! read more

I have been with Verizon for over 15years and after review of my service and what I was paying I decided to check ATT because of my work benefits and the pricing was so much better. I got a quote online but decided to call the store to see if maybe they had the phone and I could do my service there Kristy Elwell answered the phone and her tone was so welcoming and she said come on in I'll add you to the wait list if you don't mind waiting a bit they were busy but would love to help me. I walked in 30mins before closing and only waited a few minutes for Zeltzin (Ami) Estrada to help me. They treated with such great customer service it seemed like they were in no rush to push me out and made sure they really helped me understand the services and benefits and made sure my family and I were set up right. I am so happy I came here and I am beyond grateful for their help, time, and patience. I would recommend them to my family and friends!! Great experience! Thank you! read more