I'm not from Temecula but I came here because my experience with Aunnie and Joel at the Murrieta store was HORRENDOUS! I had already made up my mind that I would be leaving ATT. Instead , we were put in touch with Robbie ( Robert Ruben) who opened up to us with what seemed like a very concerned and genuine attitude. We made it clear that we weren't buying anything. Robbie took the time to answer our questions and place our minds at ease about a recent transaction that took place at the Murrieta store. Sometimes, all anybody needs is just to be heard and understood. He listened and relayed to us that our business was important to him. We may not stay with ATT but if we do, it will be because of Robbie. Kudos to him for his patience and non arrogant attitude. He's a keeper! 5 stars for Temecula Beware of Reps that activate devices in your name without your authorization !!!! Shame on Murrieta store! read more

I don't really like going to phone company stores but the people here at this location are great. Definitely very attentive friendly and helpful. Christian Mendoza has been the guy that's helped me the few times I've been in the store I would definitely recommend his service he's very helpful and makes you feel comfortable. Definitely glad I've made the change to At&T read more

When I walked in there were absolutely no customers and 5 employees, and yet I made my way through half the store until someone finally offered assistance. I needed assistance trying to merge my bills, the employee simply kept trying to push the idea not to do the merge....turns out because he doesnt know how to do it (either that or he was too lazy to call it in). I have merged bills in the past, and AT&T associates usually assist in calling it in...not here apparently they were way too busy (again an empty store). The employee that was helping me also kept playing on his phone, paying little attention to my questions. Also, he tried to pull my account up using my number and couldnt. I asked him to help me figure out why my account wasnt associated to my cell number, and he literally told me to walk outside and call their billing department. What a joke of an establishment! read more

Sat here for an hour bc they "only had 4 people working" after waiting an hour they still aren't ready to help me and can't offer a restroom. Every time I've come to my his location it has had 1 star customer service. After 15 years of being an AT&T customer I guess it's time to finally switch the Verizon. Don't waste your time coming to this store bc that's exactly what it will be read more

But one get one? Sounds like a great deal right? But you don't get anything for free. We went in to take advantage of the bogo apple watches. Except, we are paying for both watches. So we got nothing for free. Round and round we went with an "explanation", but we are paying for a watch we ONLY got because it was supposed to be free. No resolution because it's too late to give the watch back. Don't bother with customer service unless you want them to talk to you like you're an idiot. read more

When I first stepped in, I waited at the door for maybe 10 minutes for someone to come greet me. Not one single person did with all the employees in the store. I used to be all about in person interactions versus calling AT&T to get services set up. But this experience at this store sucked. The guy was friendly but it seems as if they're all about sales. I brought in my own iPad to add to my account for my daughter and when I got my bill it was $85 over than was it was suppose to be. The guy told me it would only be $10 more. When I called customer care after I received my bill. They said it's actually $20 not $10. Additionally, she said they set up my new line as an iPhone 7 not the IPad and that's why I was getting overcharged almost $100. In the end because he was probably trying to increase his sales GP by putting it as an iPhone, I got over charged $85 but was credited $75 by customer service. So I lost out $10 for his careless act. Next time.... I'll save myself the hassle and call customer care!!!!!! Giving one star bc the guy was at least nice. Not enough to be back though. read more

Had to visit the store because we purchased a phone at the Apple store under the wrong phone number. Mario was able to assist us and let us know what the issue was. Thanks Mario! read more

Everyone here is super helpful! :-) I made a mistake when I was adding a phone to our line and I went in and they were able to help me, I worked with multiple people, the store was not overly packed, which was really nice as well! read more

OK so let me start off with saying this store location is amazingly big. I'm impressed how huge it is and the selection there seemingly really well for the customers to be able to come and check it out. It does seem roomy, like you could feel at home. That being said, I came here with my Deaf friends because he just simply wanted to return an accessory. We spoke to this black man (should have gotten his name) and I was hoping that he could be as accommodating as he can be but NOPE, he was rude and oppressive right at the start by asking "Does anyone here know how to speak?". Normally, I want to empower my friend to handle the business by himself but I had to interpret what he was saying and my friend was a bit disappointed and he was hoping that he could handle the business himself. Further ado, I asked if I could go on and interpret and speak and he accepted. The whole situation has become so confusing and we had to learn the return window policy, it was not right, nobody told my friend ANYTHING. So whoever that rude man was not friendly and accommodating AT ALL, asking if anyone could speak, he does NOT empower anyone to handle the business. We left after learning all the policy thing. I was disappointed at how they handled the way with Deaf customers. AT&T, you would need to fire this necessary person who works there. That guy was there on a Friday at around 4:15 PM. As it appeared he may be seen there on this day. read more

Absolutely the worst service. The Manager on duty tonight, Oliver, refused to exchange my daughter's leaking glitter phone case for anything other than you guessed it ANOTHER glitter case. Even after I explained to him that I'm not putting the same kind of case on my daughter's phone after the first one burned her! He wouldn't even exchange it for the same priced case from the same manufacturer but a different non liquid design!! Even the sales girl I was working with admitted it was ridiculous. I had to call AT&T and explain the situation to them and they credited my account for the case and hassle. This store deserves the terrible reviews it gets and I won't be back. read more

I Had A great experience here porting my number over to AT&T from Sprint. As soon as walked in I was greeted by the manager Joel Hall I told him what I was there for he got someone to help me right away. Alexis Cortez came to Assist me and he was for ever professional he had a lot of experience for his company and great communication skills With a lot of patience. Okay so I had to leave came back, totally got different Rep john Howland,that was even more Helpful and professional great communication skill, he help close out my situation with a 100% . Collectively all three of these gentleman help and assist me with professionalism I would recommend the store to anyone thanks guys. Tim Claxton ,With Full Throttle Power wash company read more

Worse AT&T store I have ever been to. I have been with AT&T for 9 years and have never had customer service as bad as this store. First bad experience was I ordered a phone for store pick up and kept getting the run around and finally was able to pick it up 10 hours later. Pick up usually doesn't take longer than 2-3 hours. I had to call to get them to manually "approve" my pick up that was already paid for. 2 Days later I do the same thing with buying another phone for my wife for in store pick up and get an alert this time an hour later the phone is ready for pick up. She goes to pick it up and they take almost an hour with her just to release the new phone which is already been paid for. She provides ID not once to them but twice. Then she specifically tells them to not activate the new phone that we will do it ourselves when we get home. Low and behold her old phone stops working mid way drive home and now we are stuck with two bricks(not working) phones. We would of went back but they were already closed so we could not go back to the store to get it resolved and AT&T customer service center was closed as well. So now we have to go back the following day to get her new phone activated. I can not emphasize enough how lacking of training this store has and how they treat customers with lack of attention to detail. You will get short responses when you call in and lazy attitudes. I can go on for days with the experience I had here. A district manager needs to re-evaluate this store and really get things fixed. They seems to have a high level of lack of training here. Almost feels like a franchise. read more

I came into this store after having horrible customer service at the Temecula parkway store. Mario made my experience amazing. He was super organized explained everything to me and helped me upgrade 3 phones while also giving me options to lower my bill!!! Thank you Mario! We will definitely be back due to your amazing customer service! read more

I am very happy with the service I received at this branch. I had a pressing deadline to open and account and buy a hotspot yesterday. Jessica listened to my needs, answered my questions and helped me via chat and on the phone throughout the day. Even though it was a busy day for all, she saw the urgency of my situation and the whole team pulled through to help me get this done in a timely manner. Thank you so much for having excellent customer service. I am very grateful. read more

Ridiculous order pick up. Greg who hung up on me the first time after not answering the phone for 10 minutes thought it was professional and helpful to tell me another customer was also waiting for 31 minutes for their order. In the time it took to spend on the phone he could have brought me my items. If it really takes this long they should have appointment pick ups. read more

This store has several of the worst employees I've ever come across. They sent us home with non working new phones after spending over 2hr purchasing the new ones. They sent us home with a phone number to call to fix it ourselves. I asked why they couldn't do it, but was assured many times that it was a 5min call and we could fix the new phones ourselves. After a entire day (over 7hr) spent trying to do the job we called the store again. My wife is a hard working nurse and she was spoken to by Joel the manager with many cruel and condescending language. He caused her to cry for several hours. I've never seen or heard anyone that has ever made her cry on the phone. He placed the blame on her for "not knowing the difference between hardware and software" I cannot believe someone like Joel is given a management job and instead of helping customers, places the blame on them. He went out of his way to cause massive emotional pain and stress on hard working customers. read more

It's been three months since i went to this store...the reason why Ive decide to write my complaint is because i think people should be informed about this store. The lady who help me was very nice when I first came in to upgrade my iphone. I purchased the bogo deal, buy one get one free. Everything was ok I thought, until i found out that I got lied to, by this woman, Samantha. I called At&t first. I question them about the extra charges of $14.95, I then found out that this charges was for buying accessories. I told att, I have one but Samantha says, its free though. I even questioned her multiple times. Are u sure? She said yes. She said its part of the promotional tingi...so At&t told me to go back to that store to return it, if i didnt wanna keep them. Guess what, when I went in, one of the guy there told me that there was no free promotional accessories being given to customers...so i told him, so i was lied to, by Samantha? He said no if I agreed to buy them..Thats the thing, I only agreed to get the cases, because she said its free. Who wouldn't want a free phone cases. Long story short, I ended up with a one year contract for this 2 cases, plus a $59.00 wireless wifi...my fault for trusting her...I usually am very careful when it comes of signing contracts...she got me with her sweet talk... I Was waiting for Samantha to come out from one of the rooms, the guy said, shes dealing with customer on the phone. It might take a while. Yes.. that store sucks! Since my case was already passed the 14day of returned, the guy says he couldnt give me a refund...I should've stick to my store in Murrieta... read more

This store is a complete joke from the Store Manager Charlie down to the sales staff. They sold me a Samsung A10 and the Face ID wouldn't work. The phone was defective and the answer from the Store Manager was that I had to exchange for another phone or he would charge me $55 on a $116 purchase. To add insult to injury they didn't cancel my account properly and I'm getting a bill. Store Manager and associates walk around and stay in back room while they have customers waiting. I expect a call back from the District Manager of this store regarding this poor experience. read more

My name is Dr. Phil OrtizMy name is Dr. Phil Ortiz and I want to give the credit to Jessica at AT&T for the fantastic work that she has done on my account that nobody six other agents or people from AT&T never did what she did and she did it in one setting thank you. read more

We really appreciated the advice and service we received from Jessica H. We came in and had to change our service contract and she was able to help and get everything in order. She gave us some wise advice about our situation and we are pleased with what we now have. read more

Waiting for an hour to speak to a representative to assist in a billing issue. As of now it's undetermined that she'll be able to help figure it out. An hourrrrr read more

The management staff is down right awesome. He and his staff went well beyond the call of duty to resolve an issue with my AT&T service. The corporate office was struggling to try to resolve this issue. I was upset! The staff remained clam, poised and professional despite the fact that the main office was complicating this issue. My family and I will be doing business here at AT&T for a LONG time. I'm so thankful for these guys. They deserve more than 5 stars. read more

AT&T 26580 Ynez Rd. Ste A Temecula, CA. 92591 In terms of Customer Service from a Manager, it's poor and deserves only 1 Star. Leading by example makes a difference. When a manager only cares about selling and does not listen to customers' expectations after a product is sold, this AT&T location certainly hired the perfect manager to make customer(s) feel unwelcome. I guess you can't expect much from retail personnels who lack genuine tact and decorum--this coming from its current manager Charles (African American). Basically, this is what my impressions are of this manager: 1. Pugnacious and combative; power trip 2. Unwilling to troubleshoot a customer's problem to benefit the customer. 3. "I am right, you are wrong" "That's just the way it is" attitude. 4. Scare Tactic and Intimidation style explanations to dissuade customers from making changes. 5. Unreassuring to make one feel miserable and helpless. 6. "Leave because I don't really want to help you" demeanor. A manager is supposed to close the gap between customer concerns and resolution. You did not do your job and says pretty much a lot about your upbringing, lack of professionalism and character. Again don't expect much from cell phone retail store manager. I am sure other stores have better service from a manager. They do exist but certainly not in this location. read more

Noone informed us to check in. Once checked in we waited a total of 30 mins. We checked the board on the wall, our name was off the list. Asked a rep they informed they called us, we were in the same room never heard our name called. They then put our name on the wait list instead of just helping us there. Does not care about customer, unattentive service reps. read more

Joel was amazing thank you for everything ! So nice, funny and helpful I would definently feel comfortable coming to this store for anything thank you !! read more

Thank you Matthew and Joel for the great service and true professionalism. We needed to switch phone carriers and the team at the Ynez store took care of all our needs. We needed to save money and better coverage from our previous phone carrier. On top of that, they helped us save money on our home internet. We just got the internet installed and it's much faster then our previous provider (spectrum). All in all, saved money and got better service on all our devices. Plus got new great phones for the family. I'm grateful for all the help and money you're saving us. read more

Run - do no walk - from this store, or any ATT store for that matter. The company has altered their sales protocol overall. In addition, the Temecula store manager is either greedy or burdened with vastly unreasonable quotas. The sales people have been trained to upsell you on products and services. Beware - once you enter you are a victim. They will get you one way or the other. I went in 3 separate times asking about the new shared data plans. Was told exactly the same thing by 3 different associates - which made me trust the information. I changed, and the information presented was outright lies. To reiterate - 3 different sales people told me the same thing so they HAVE been coached on what lies to tell. Even if you are super sharp and have a master's degree, doctorate, whatever - they will STILL get you. I encourage any conversation to be recorded for your own protection if you insist on entering this store. Also - if your sales person seems to be taking a long time attending to what you came in to do....is either fumbling, bumbling or stalling - that's a really good sign that they are trying to work the conversation around to things they need to talk you into buying. It's not because they are new and don't know how to ring up your new phone - it's because they're new and can't remember how to work in the upsell or are nervous doing it. The data plan situation I mention above is only one of a number of poor experiences I've had at the store, as I do believe in second chances and not jumping to conclusions. My last trip in there - I was told I could NOT QUALIFY to buy a new phone unless I signed up for the security system. Wow. Finally - when I went in to the store to buy the phone - there were 6 other associates AND the manager just standing around. It was a weekday evening and no one else was in there. So yes - the manager knew what was going on AND there were plenty of other associates available if this guy needed help. read more

Tried to call these guys to see if they had an iPhone 6 with 128G, but they never answered, so I bought one with 64G at AT&T in Hemet since I was already there getting my wife one with 128G. Later in the day we stopped at Temecula AT&T to see if they had iPhone 6 cases. They said it would be a 1 1/2 hr wait. No thanks. You lost my business twice and I'll never be back. read more

I have no idea what service is like here, unfortunately. I put my name in the que and was told it would be a 5-10 min wait. I walked out at 30 mins having received zero service. There were five employees and four customers. I suppose this means some are either unwilling to work or are untrained. read more

After i had read the reviews about this store, i hesitated to come...but i went anyways, i thought it couldn't be that bad. The result was speechless..!!! I went there twice, thinking maybe the person that helped me was just having a bad day. I came back the next day, another person helped me...and the result was the same.!!! I even walked out of there really fast as what the reviews says "run from that store!" I live in temecula and ended up going to moreno valley store to get what i needed done! What a shame. I just hope that corporate office will do something about that store very soon before more and more people are treated wrongly. read more

Horrible customer service!!!!! My mom was trying to buy a phone. She bought one and they didn't explain anything to her. They gave her a "free" tablet so she walked out and started reading the fine print. Turns out the tablet was not free it was $10 a month! They did not say that!!!! How rude! They also made her add an extra line!! WHY?!?! There was no reason. So we all went in to return the phone and tablet and the manager could not explain the math behind all of this madness! She was incredibly rude and had the worst attitude I have ever seen. She asked my dad what he did for a living and he is an attorney so he told her that. This is what baffles me the most: she said "so you're threatening a lawsuit?" Umm WHAT?!?!!!! wow don't go to this place they're crazy. read more

If I could give these guys MINUS STARS I would. They lied to me about services and my Bill and told me I had a month to cancel......when I did....at 19 days....found,out you,only have 15 days. They will straight out,lie to you at this store and know that By The time you find out about it ....it's too late. Getting out of my phone and contract cost me $750. You have been warned ! read more

As a 20+ year client I get that I may have some assumed benefits but after 30 minutes of waiting i have to admit I didn't feel very special. I was there to buy a new iPhone for my wife. My son and I were number 2 on the board right behind Lulu who became my advocate/friend as the minutes ticked away. 20 minutes passed and as I could see employees finishing up, then they would conveniently not make NO eye contact and disappear to the back. 10 more minutes passed and Lulu and I get the odd head nod or custom "be right with you" 45 minutes and it All changes when Julia came to address my frustrations. It didn't start well, I didn't want to be "that guy" so we allowed each other to speak. She did an excellent job listening and I really felt she cared. We did our business and she made great recommendations as I am Android user (although I own Apple stock so keep drinking the kool-aid and buying your accessories). She even gave us her personal cell so if we had any problems she would be available. Juliet you are a Rock Star and I wish all the best . At&t should be proud to have you and give you a promotion or Fat raise. THANK YOU! Cheers, SS PS: My wife LOVES her Phone! read more

I will NEVER return to this store again!! Tried to upgrade to the iPhone 6 and right off the bat they told me to go to Best Buy... Ummm, ok? The sales person kept telling me how they were out of my price range and I should switch to AT&T Next to get a better deal. Too bad his "better deal" was actually $30 more per month than we currently pay. He was so horrible I walked out. When I went back to speak to the manager, she was more interested in making excuses for her crappy sales person than apologizing for the experience. On top of that, when she found out I still have the unlimited data plan, she said, "You should give that up now because eventually, if you want a new phone, you won't be able to keep that data plan." So, because EVENTUALLY you MIGHT discontinue my ability to upgrade I should just give it up now? Yeah, that's logical. Horrible, horrible people. Visit the Apple Store for your upgrades. Don't waste your time here. read more

After leaving the store, it is advised that you drive straight home and take a shower- as this place will leave you slimy. They literally break every rule with the CFPB when it comes to disguising facts in regards to financing and actually costs... Most importantly, beware of the of the dude in the cast....literally was so pissed when I offered to not finance, he got up and hobbled to the door and waited for us to leave... There is a time share scam company in Mexico with your name as "salesman of the year" already printed.... Trust the ratings of all the others... read more

Went here last year for an iPhone upgrade. I was too dumb to know the difference but I asked for an iPhone 5 and they gave me a 5c. Supposedly gave me a *great* deal on it but paid the same as what Walmart was charging for an 5c. I broke the screen a few weeks ago and the tech that fixed the screen said it was a refurbished phone! This place sucks!! read more

Scammer sales people! On Black Friday of 2018 I purchased a new iPhone, the sales lady told me that they had a promotion in which I could chose 3 accessories for free and just had to pay the tax. I chose the items and paid. Some months later i noticed my bill was pretty high. I shrugged it off as typical Att fees that keep going up. I decided took I to it and it turns out the sales lady set me up for installment payments for the items, she never once mentioned installment payment during my hour long visit to this store. I guess she was trying to make a higher commission by scamming. Pretty pathetic. I contacted att and they told me there's nothing I can do since I've already made many multiple payments. Avoid this store if you can. Seems like the sales people don't know what they're doing or are looking to scam customers for commission. read more

This store gets four stars for good service. AT&T wireless service would get only one star if I were reviewing them. The folks at this store were able to get on the phone with the wireless service to figure out how to get my account transferred from my business to a personal account (and sell me a new iPhone at the same time). Without their assistance, I am not sure I'd have a new phone today. They were patient and understanding and said just the right things to make the experience bearable. A curse on all phone companies!!! Lucky for me I met the good people at this store to help me out. read more

I love my service, so this isn't a review about AT&T as a whole. Just the location. Nice upgrades, but you'd think they could spend a little more time hiring people that actually know what they're doing. One of the "managers" couldn't even change my phone number... What? How did you get your job? read more

Just walked in to this store for my 3 time in 2 months with an unresolved issue. This negative review is for both store and customer support. Specifically, this store fails to go the extra mile and follow through. I really want to like this team because they seem like good people but their lack of follow through is making it difficult to do. read more