This place is the worst. Don't sign contract or buy phones here. Today I came in to try to get help in regards to my billing issue. I spoke with a supervisor named Adolfo about my billing issue. He listen to my issued and referred me back to the 611. Where has customer service gone, especially from a supervisor. Good customer service will try to assist the customer. This supervisor should be trained better on how to help customers. I've been to a different AT&T store in San Diego regards a similar issue and the supervisor there took the time and called the 611 number for me. The day I was here there where 8 customers waiting to get help, most of them really irritated about the service read more

AT&T Store - Mobile Phones Near Me - Temecula, California

Worse customer services. Got placed on the waiting list. Sitting here for an hour, and watching three att guys playing in their phones the whole time and three other guys just walking around. Seriously, what are their jobs? Standing around? Walking around being useless? read more

So if you want to switch from Verizon to AT & T, I suggest you visit another store. On Tuesday it took over 2 hours to get situated and then we had to go back on Friday and we have now been here over 2 and 1/2 hours. The guy was nice enough but I am wondering if every time I have an issue will I have to spend all my valuable time here in this store. This is bad customer service at its finest. read more

As I read the other reviews I can see I'm not the only one disgusted with this store! I can't say a single good thing about it. I've been a long time customer. I made the switch to Direct TV from Dish. What a MISTAKE! If you're thinking about doing this, please save yourself the time and frustrations and don't do it. These people will lie to you. It hasn't saved me money at all. If anything, it has raised my monthly bills. When I signed up with Direct TV I was dealing with Josh. He gave us bad information, lied about our channels, and payments. Then when my dad and I went back to ask him about it, he hid in the back room and wouldn't come out to talk to us! As soon as you make the switch to Direct TV you're on your own. Good luck getting tech support and or customer service. It just simply doesn't exist! I also had to buy a new phone. My iPhone 5 finally quit on me and I needed to upgrade. I walked in to the same store (only out of convenience and time frame) to see about getting a new phone. They showed me a few and I picked one. The lady went to see if they had any, and not so shockingly they didn't have the one I wanted. Instead I went to Target. They had the phone I wanted, and they have better employees! I'm angry, frustrated, and unsatisfied with AT&T and Direct TV! What a waste of time, money and energy! I wonder if anyone that works for AT&T reads these reviews people write for this store. If so maybe you can do something about the terrible employees you have there. read more

I have been a loyal customer to ATT for over ten years now. This by far is the best ATT store that I have EVER been too. I would like to first say I was Noor's last customer on his last day at the store. He was kind and helpful. I hope he has great success in his endeavors. The manager Jason, has been wonderful this whole time dealing with my phone and the returns. He is very professional and kind. And was willing to work on his day off to help me with my needs. This man deserves a raise!!! Thank you Jason!! read more

I went there last week for some assistance because my mom has their service and received a new phone as a gift. We just needed to switch the phones and were told it would be an hour to wait to be assisted we said ok and waited. When the hour was up we went back to the table and asked how much longer. The extremely rude woman there said another hour. We explained that we had just been told it would be an hour originally and now another hour? She was so rude in her demeanor and kept asking the same stupid question asking if we wanted to make an appointment for another time. She never apologized for the extra wait time. When I told her that her coworker should have told us is could take two hours or more to get help her response was literally a snide "noted". Who in the world answers customers in that manner? She has no business working with anything alive. Her attitude was snarky and disrespectful. We will never go back there again. I only wish I could give negative stars as a review. read more

Went in to complete our service transfer from Verizon to AT&T as AT&T would save us $100.00/ month. Samantha Moreno helped us and she was wonderful! She was patient, knowledge and very accommodating. The process was long but she made it bearable. Thanks Samantha!!!!!!! Minus one star for the lengthy process. read more

Just switch to Verizon, ATT had been nothing but problems for me over the last 8 years.

If I could give a zero star rating I would. HORRIBLE customer service. Called store and they told me to come on in as appt not needed. Checked in and was asked to wait in the car with an expected wait time for 20-30 minutes which was fine. After 30+ minutes went back to the counter for an update and was ignored by the check in person for like 10 minutes as she was small talking with another person at the counter. Finally asked her for update and was told she was busy helping someone else and couldn't give update. So went back to car and called on the phone and was told would be another 30 minutes and I should have scheduled an appointment. Explained to her that I tried and she blew me off saying there are other customers to help. Totally rude - did not even apologize once. Only offer was to remove my name from the wait list. Will not go back to this store again and honestly has me considering whether to stay with ATT. read more

Great customer service from a phone representative Alexis, he was awesome kind and patient the entire process helping me and my family get into our new phones ! Very happy with the service this company has shown us, I highly recommend coming down and working with Alexis , he took the time out and helped my uncle that was a veteran and broke down all the information for him to understand and made it Very clear for us and simple. Thank you AT&T for getting me into a cheaper phone plan very happy customers! read more

Yay, I'm a fan of AT&T again. Okay so my husband and I wanted to get iPhones. I wasn't too excited because of my last experience with AT&T (which is like one of my first reviews). I definitely wasn't up for an upgrade until November. But I wanted to get my phone the same time as my husband. I wrote to the AT&T customer service explaining my situation and how unfairly I was treated the last time I upgraded and that I wanted to upgrade at the same time as my husband. They wrote back saying, that everything was fine and they put thorough notes on my account so that I can upgrade at the same time as my husband. Cool! This is a corporate store. I suggest you go to a corporate store rather than those authorized dealers. Those authorized dealers seem to always screw me out of something. I've had 2 bad experiences with them. The reason why we went all the way to this store was because the authorized dealers did not have iPhones. The person helping us was great. I explained to him the situation that we had, and he quickly looked it up and asked his manager and told us that we can definitely upgrade because our account was very well annotated and approved for an upgrade. So we got our $99 iPhones! I was shocked that everything went as smoothly as it did. I'm back on good terms with AT&T. read more

It is 3:20pm on Wednesday 09/28/16 and I am sitting here in the AT&T Wireless Store located at 26580 Ynez Road. Temecula, Ca. 92591. I just received THE WORST ever customer service from their assistant store manager named Michel. If you have to do business at this store AVOID him at all cost! read more

Wowza! What can I say? Bought a new 3Gs iPhone a week before at the Jefferson location and the guy there was really nice. My boyfriend was jealous so he ordered the new Blackberry online... He got it in the mail a couple of days later but was not sure if he liked the model... So we went in to the location on Ynez and were lucky enough to have Karla D. assist us! : ) What a doll! We weren't really in the market for any new phone, just had questions about our new purchases... the girl did everything right! Answered all of our questions, was super friendly, knowledgeable and speedy! No attitude, just great service (any even a couple of beauty tips~ wink, wink! ) Showed us some cool bells and whistles to spice up our phones.... After having horrible experiences at the Apple store at the mall and slightly average service at AT&T Stores... Go see Karla at the AT&T Ynez Store for all your iPhone and Cellular needs! : ) read more

I am right now holding on the phone for "Customer Service" while at the store to try to get a service area corrected because of a mistake made by this store. There are about 10 Sales people sitting around talking, while I do this. I can not get my claim processed for a cracked screen because of this error, even though I have been paying for insurance for years. read more

Antonio helped me out and was very professional. My camera didn't work on my phone and showed concern and pointed me in the right direction. The store really needs to work on getting more sales people because every time I go there there's a lengthy wait even when there's not many customers. read more

After a very frustrating experience at Sprint, I visited the AT&T store with pretty low expectations. It's an obvious copy of the Apple Store, but that's not necessarily a bad thing. My intent was to add a line to my existing account and purchase a new phone for my daughter. I was greeted at the door by Fallon and explained what I wanted to do. She showed me two phone options and explained the pricing details in easy to understand terms. No overly complicated data plans or tech talk. After the hardware decision was made, she ran through my account, added the line and helped me select a number. Made sure the phone I wanted was in stock and we were on our way. Her boss asked her to try to "up sell" me on more hardware purchases. She brought out an iPad mini, a couple of Apple watches and some accessories for the new phone. I could tell she was uncomfortable with the heavy handed sales technique and, honestly, it was the only part of my experience I didn't like. If I needed more product, I'd ask for it. Please, AT&T, don't do the heavy handed, used car salesman pitch. I felt like I was being forced to decline undercoating. After I declined all of these extras, we finished up the purchase and I was ready to go. The manager came and introduced herself and asked how my sales rep was. Again, it reeked of a used car dealership, but I gave my rep a glowing review because, frankly, she deserved it. She made me feel comfortable with the process. She didn't push anything on me until she was forced to by her boss, she didn't do the typical "tech talk" jargon filled, confusion causing pitch. She was, kind, courteous and professional. So, Fallon, you get five stars and I hope your manager sees this and you get recognized for being a good employee. read more

They told me that if I cancel the IPAD in 6 months without using the data, I could cancel my contract,10 months later the guy doesn't work there anymore, and the manager says that's not true and he can't do anything about it. read more

My husband and I had the best customer service from the guys at this AT&T location. To make a long story short we were unhappy with our current carrier due to price, poor customer service and empty promises and hoping to make a change. We walked in and were greeted immediately. Our switch ended up being a little more complicated then we thought (porting the numbers) and we had to come back a few Times. The staff was patient and personable and got us into a great plan, brand new phones and all of our accessories. I am grateful we made the switch because the service we got from Randy, John, Michael and Jeffrey was A+. They even had to stay after closing while on the phone with corporate and switching our data to our new phones and made it comfortable for us. Overall we had the best phone provider customer service and will make the drive from Fallbrook for all of our AT&T needs. I will absolutely recommend this location to my friends and family. Thanks Guys! read more

The female manager should be fired,as the other customers in store stated no people skills.I complained to the female store manager as two other customers were doing, a elderly couple who had an apt. as I did and waited much longer.The manager accused me of assault when I complained standing five feet away from her and I had a mask on.She is around thirty,I am a 72 year old vietnam vet whose best friend just died which I had told another employee at the store previously.She then mockingly said I am sorry your having a bad day and told me get out.I stated it was a great day until I walked into "her" store.I should have left but stayed,employee Alex changed sim cards on my phone, but didn't authorize it or know why my phone didn't work.After four phone calls,the apple rep told the ATT people what to do, they knew nothing,my wife and I are going to T-mobile asap.This young woman should seek employment as a prison guard because that is the way she treats her customers, The date of my appointment was Tuesday June 8th,2021.Hopefully by the time someone reads this she will have hopped on her broomstick and be gone. read more

My existing phone died and I had spent 30 minutes with AT&T on-line tech support. Needless to say, I was ready to migrate over to Sprint which is the carrier that my wife uses. I absolutely hate cell phone companies so my attitude totally sucked when I walked in, this on top of talking to their on-line support brought my angst level to an all-time high. I am known to make coffee nervous. I am not an easy person to deal with. I drove up to the front door and there were 5-6 guys standing outside bullshitting among themselves and a few more of them inside milling around. I was thinking that this place was loaded with slackers. One young man saw me walk in and approached me and asked me what I was looking for and how he could help. He reviewed my account and stated that he could save me money. He compared my plan to what I was really using and was consultative from the very beginning. I'm a professional sales guy and sales trainer...this guy has amazing skills. I was impressed...very impressed. Long story short, this guy listened to me, saved me almost $50.00/month and sold me a Galaxy Note with a free (kind-of) tablet. I wound up buying cases for both and a new bluetooth I was so appreciative. The sales guy is ANTHONY CASON. He is a amazing guy...articulate, caring, understanding, AWESOME! Ask for him...he'll treat you right. read more

First of all Maritza was AWESOME. Talk about customer service. She thoroughly explained how and corrected the mess a retail store did. I can HONESTLY say that Maritza is there for the customer. She is there to help you understand by fully explaining. She is not going to sell you something you dont need. If you are looking for a super customer hero.. go see Maritza and the corporate store. Dont mess with retailers. Thank you Martiza. read more

This store deserves 0 stars but I am not given that option. I guess they get 1 star for showing up . Great jobs guys. JON D sold me an apple watch and he spent an hour trying to pair with my I phone with no success. He assured me I could go home and call the number he provided and do it myself. 3 days later after speaking to 10 level 2 customer service men and women all telling me they had no answers I called back to this store to find out what the next step should be. I spoke to JOEL (the manager!) who told me because I don't understand technology no one would be able to help me. He also told me my only option was to do nothing or bring the watch back and pay a restocking fee. When I questioned how that made sense he proceeded to talk down to me and be very condescending and insist it was not the their fault or anything that they did on their end to cause this. If I understood anything about technology I would know this. With that I ended the conversation in complete disbelief. Please please find another At&T location to go to. I have wasted 6 hours now with no resolve in sight. read more

Amazingly horrible . I walk in and wait 4 employees and 1 other customer. Finally I get to tell this guy what I wanted to do , remove a line and unlock my phones . He says ok , gets my ID and I wait , he then looks up my account and looks at it for a long time then asked again "how he can help you ". I tell him I want to remove a line and unlock my phones . He proceeds to tell me I need to call the 1800 number . I asked , so you can't help me ? He said yes I'm helping you . I told you to call the 1800 number . I ask but couldn't you tell me that 20 minutes ago? He said well I'm telling you now so Have a Nice Day ! read more

The staffing here is amazing I love the new managers Jason and Gerardo LJ miss explicit and explain service we love the store I would never go to any other store I strongly recommend come here ask her than the managers friend Jason are amazing and Gerardo took great care of me I love the store read more

Bad Service, Just what I expected......I went into the AT&T store on Ynez on a Sunday and wanted to get a new upgrade and ended up getting an new phone as well a new I pad for the $99.00 as well. I did really not need this but made a deal with the salesman (JAMES) that If we did this transaction that we would cancel one of my existing lines, cancel our existing I Pad line and switch the service to the NEW phone and the NEW I pad, we shook hands and he agreed, he also agreed it would be "quick". After over 2 hours inside and just sitting, waiting while he was in the "backroom" he came out and said everything was fine. I checked out the phone and it was "not fine" things did not work......after another 20 minutes or so, it was working fine and we left. Before we left I asked why my old phone still worked that we agreed to cancel was still working he said "it might take a couple days to change over" well, that did not make sense to me but I left anyway... Turns our that JAMES did not really care about shaking hands and making a deal with me as we agreed upon, he just wanted a commission and made the sale, I am guessing because after 3 days our old phone and I pad is still activated and we are paying for it he was full of crap. Well, I was hoping that when I shook the salesman's hand that a deal was a deal, maybe AT&T should take some pride in their sales people and take care of their customers that spend over $250.00 every month...! I guarantee if I did not pay my bill as they did not live up to their deal things would not work out the same..... read more

Great service. I had a problem activating my service, Made an appointment online which was super convenient. I was seen in just a few minutes, Juliette helped me she was friendly and knowledgeable. This store is huge so social distancing is not an issue at all. I felt very comfortable in this environment. The store manager Fran came out and greeted us she's the sweetest! read more

My experience w AT&T today was awesome! My time was valued, safety was secure and service w Chrystian was absolutely excellent. He was very professional, polite and mild mannered, meaning he did not rush my noncomputer savvy behavior. I appreciate service of his nature bc he treated me, in my opinion, like a customer should be treated. All of AT&T promotions and options were presented to me and w his knowledge and expertise, I purchased the iPhone 11Xr. Thank Chrystian and AT&T for hiring such a passionate person that believes in valuing "customer service" first! read more

I went in to the store last Saturday to upgrade my phone. The representative said that he would change my name to my married name rather than my maiden name, which was still on the account. The name change caused the upgrade to lock. I tried to return a day later and it turns out that rather than changing my name, the representative completely deleted it as an authorized user on the account. When I expressed my complaints, the manager simply made excuses for the representative saying that these are new fraud prevention practices. The manager who was supposed to be helping me left mid-conversation with me to go check in some new customers that had just walked in. When he got back, he appeared to be busy typing on his iPad. When I asked how long I could expect to wait, he said he didn't know and that he would have to call customer care to cancel the upgrade. Then he said, "Oh, business account customer care isn't open today, we can't do it today". He kept typing. I said "What am I waiting for?!" I tried to reexplain all of the inconveniences I was caused. He said I would have to come back, again, for the fourth time, "early in the day" because the business line closes at six. He said we would have to cancel the upgrade together. Or he said I could try to call myself. Did he give me the number or ask if I needed it? No. These reps make mistakes, half heartedly apologize, are unable to give clear guidance, explain what to expect, and wasted my time by typing away on their iPads, walking away mid interaction, and walking to the back of the store without me knowing what is happening or what to expect. read more

3 reps, only one entertained a customer. The 2 hid in the back. And the one who did entertained a customer, went to the ones who were there AFTER us. We had to watch and wait. Made eye contact to the guy who got served. He knows we were there first. He said nothing. F this place. This is my first review ever after years of using yelp. This is just the first time i felt strongly enough to care about warning others. This place needs to re-assess themselves and fire out some employees. read more

Never write reviews but I had the best experience and help I could ever ask for at this store and feel they deserve the credit. I was in need of a hotspot for my internet needs and due to where I live. I was unsure if it was going to work so the manager waved my restocking fee so that I can go home and try it out. I have been in and out of that store a handful of time the last couple weeks and the customer service is outstanding. Felt like they actually wanted to help me solve my problem instead of just doing whatever to get me out the door. I will only go into this AT&T store for my cell service needs and recommend everyone do the same. read more

AWEFUL!!!! I would give 0 stars if it allowed. DO NOT SWITCH!!! THEY LIE!! I was making a switch from sprint. The original sales rep totally lied saying my final bill from sprint would be covered up to $600 per line. Now stuck with a $2500 bill that they will only send me gift cards to cover up to 1500. So what wasn't supposed to cost me anything to switch is costing me $1,000. Came into the store and they are no help to reverse the damage the sales rep did. The original sales rep told me I had store credit I had to use in store or it would go away. A couple hundred dollars worth. So I got cases I didn't need, glass screen protectors and a Bluetooth player all which I expressed "really for free? I don't really need anymore". But the sales rep said well it's free and if you don't use it it goes away. Now come to find it was deducted from the payback program or could have been put toward my bill. Hum! Would have been nice to know at the time! Robby the manager wouldn't even take responsibility for the wrongdoing of his representatives. Said I couldn't even return the unopened items since it was past the 14 days. REGRET SWITCHING!!!! read more

Worst customer service ever. Zero loyalty to customers who have been loyal to them. I just purchased an iPhone 7 plus with a $50 screen protector. Didn't even make it through the night and the phone doesn't work and the screen protector is peeling off. Went back in to the store and asked for a new phone and my money back for the screen protector. They told me I have to go to the Apple Store to get the phone replaced and they will not refund me for the screen protector. It's sad how businesses cater to those that do not pay their bills on time and shun those that are outstanding at paying and being loyal. I even asked to speak to the manager and she insisted that there is nothing she could do for me. So now I have to wait 45 minutes at the Apple Store for a new phone and then I have to go back to the ATT store to get my screen protector replaced. It's real sad how the customer always comes first is a thing of the past. I will never go to that ATT store EVER again. Over 15 years of being an ATT customer with zero late bills and this is the thanks I get. "Can you hear me now?" Update... now I am getting a factory refurbished phone from Apple. Upset cannot even explain it. read more

Scam !! Do not fall for buy one get 1 phone Free SCAM !! After having A T & T service for 20 months . I am Not so happy with there service wanted to pay off the phone early to give my self options. They told me if I pay the phone off early it voids the buy one get 1 free offer and I would have to pay full price for both phones . BULL SHIT they say no contacts they are just securing your service throw the back down . read more

AT&T Store - Mobile Phones Near Me - Temecula, California

Jessica was very helpful. She sat with me the whole time my husband's phone took forever to transfer everything to the new phone. Very happy that my phone was able to transfer all the information from my old phone to the new phone. Thank you very much Jessica you are a very helpful worker with AT&T. read more

Do not trust AT&T Ynez Temecula, CA salespeople. Salesman admitted to manager that he made fraudulent statement to get us to sign-up for plan. Manager refused to honor trade-in promised by salesman, refused to reverse deal, and return traded-in iPhone. Yes, we could walk away from service deal (30-day cancellation policy), but he would not return traded-in iPhone; "That iPhone is now property of AT&T, you cannot get it back". DO NOT TRUST AT&T, billion-dollar company will not make right, $300 LIE told by salesman. read more

I was "helped" by Nicole. I just went in to upgrade to an iphone 5s. Nothing more. But she changed our whole plan around without going into the details. She added a "hotspot" device, which she made seem like was free for getting a new phone. And she got rid of my unlimited data, which I specifically told her not to touch. Honestly, the workers at this store are out for commission. Make sure you have time to go over ALL of the changes and charges before signing. I think they specifically target people that need to be somewhere else, because then you don't ask as many questions. I walked in the next day to get my plan reverted to the way it was and the representative said they couldn't do it, and that I had to call. He also scoffed at me for wanting to keep my unlimited data. (Hey man, don't judge! Give the customer what they want. Just cuz your brainwashed into thinking your new pricer plans are better doesn't mean I have to be.) I've been to another at&t store and they call customer service with you and advocate for you. Not here. Bad service. No customer care. Good news is, after 1hr on the phone with an at&t representative, she got my unlimited plan back. I also found out there is a charge for the (un-needed) hotspot device Nicole gave me, so I need to go back to return it. Thankfully the phone at&t representative reimbursed the restocking fee for me in advance. Moral of the story: If you can wait 3-5 business days, its better to do your phone upgrades with over the phone, with people who do not look at you as a way to make commission. You get your phone shipped to your house, great service over the phone and none of the pressure of sale sharks. read more

I had the best experience today! I went in to upgrade my phone, I had tons of questions. Luis and Kevin were absolutely amazing! They were both so helpful and told me all kinds of information I didn't know. Overall this way the best experience. I was in and out within an hour with a new phone! Thank you so much. read more

I came here to see about upgrading my iPhone to a 7 from a 6. From the moment we walked in the guy was grumpy - no smile, no welcome. He then went and just got the phone, taking 15 minutes or more with no word of sorry for keeping you waiting when he finally came back, and expected me to just upgrade with no discussion of cost. When I explained I wasn't sure I wanted to spend $1,000 he got snarky - I asked if he could write down how much it was per month or to pay outright, and it got worse from there, so I got up to leave. I told him that he had a bad attitude as I was leaving. Got home to find he had turned off the service on my phone. Took over a couple of hours to try to resolve the issue with A T and T customer service - still not resolved yet. Who does this to customers? read more

I'm not sure about this store honestly, AT&T is just not good at all, the service is bad and everywhere I go I can't get anything! I pay so much it's stupid. But I get non of what I'm paying for!!!! I wouldn't recommend AT&T at all, every time I complain they say they will do something and a month goes by and my price is higher with nothing fixed! After I'm done with the phone payment I'm leaving!!!! I wish I could rate the company and not a store but it's really the whole company in general and it's not the workers fault. read more

Just switched and ordered online thinking it was going to be a super quick transaction! NOPE! Issues with the system lead me to have to leave to pick up kids from school then I come back and lots of people who have been waiting forever and leave becasue they hadn't been helped then my order isnt to be found and I am still waiting and have other kids to pick up! This should not happen! Make sure you have at least 2 hours or more to do anything at this place! read more