Went in to upgrade my sim card on my iPhone and Shaw was so friendly, welcoming and helpful and so…read moreinformative and then next thing I know 4 minutes later had my phone back and was out the door. That is customer service!!!

Amazing customer service. My sister and I went in there to upgrade our phones and ended up needing…read moreto call sprint support to pay off the rest of the devices. The sprint rep(which I believe is the manager) took care of everything for us, even stayed passed his shift to make sure everything was taken care of. I highly recommend this sprint store right by the outlets.

Worse customer service ever! I was in their waiting list and they were serving people who came…read moreafter me. The attitude ('if you don't like it, come tomorrow'), and the overall poor service was astonishing. By the way, it took 2 min to fix my technical problem and they didn't even know what they did or what was wrong (my phone screen was frozen and I couldn't even restart my phone). T Mobile, please find people who want to serve customers. Those two were bored and rude!

This team is fantastic! They are knowledgeable and can fix just about any problem. They are…read moreprofessional and very caring about the customer. They are friendly and supportive and stick with you until the problem is solved. They are understanding about the stress that malfunctioning or lost devices can cause. They are concerned about the customer as well as the problem. They offered me water and encouraged me to sit until I was calm enough to leave. Can't recommend this team enough!!!!

Dee was super helpful in helping me trade in my old device. There were people waiting but he was so…read moreprofessional and calm. He took his time and made sure I knew the process for how the trade would be processed. Highly recommend this location in Billerica.

Someone else already used the term "miracle worker", so I'll have to come up with something else…read more I have a Chuwi HiPad 11 Plus. It is one of the few Android tablets with a 4 x 3 aspect ratio...just like an iPad and perfect for reading letter-size PDFs. I managed to mangle the charging port. (Note to self: If you're inserting a charging cable, at an angle, and it resists, don't keep pushing!) All the wires were bent, rendering it unrepairable. It would have to be replaced. I asked ChatGPT for places that might be able to replace it. I got a list and and went down them one-by-one. No luck. They couldn't get the part, etc. Michael's wasn't even on the list! One of the places that was on the list is Fix 'n' Repair in Watertown. They couldn't handle it, but "there's a computer repair place around the corner. Maybe they could do something.." That's what brought me to Michael's. Whoever was manning the store looked at it and pronounced: they could get the part, but there was a little ding in the bezel. He was concerned that the screen might crack. If I knew the risks, it would be $95. An unbranded 4 by 3 tablet would cost about $200. He thought I'd be better off with a new tablet. But, then, I'd have this "potentially" fixable tablet sitting around mocking me. I left, leaning towards a new tablet. But, the next day I went back with a proposition: Don't order any parts. Try removing the screen. If it cracked, I'd pay whatever he thought was fair. If it didn't, we'd proceed with the repair. It didn't, but there was one small spot on the left edge that showed up blue on a black screen. It wasn't noticeable on a white green screen. He would proceed. What we thought might take a week or two (getting parts and repair) was done over the weekend. I couldn't be happier!

I was stranded - both laptops out of commission, phone not working, Kindle screens cracked & where…read moreto turn. Discovering Michael's service was Truly a blessing - knowledgeable, transparent, timely, well-priced, no drama. Being confident that devices will be back in service quickly, cost-effectively can't be overstated. Thank you, Michael!

I had a very positive experience at this Sprint location. The two gentlemen working the day I came…read morein had great attitudes and were extremely knowledgeable in their product base. I originally went in to see about an upgrade down the line but ended up purchasing a few accessories for my current phone in the meantime. From my understanding they're open everyday and have pretty convenient hours. I'd honestly rather go here then a bigger Sprint location. I was seen right away which was the best part! Timely shopping is important to me and the customer service aspect was a plus too.

This is by far the worst company I have ever dealt with, first they looked up my location where I…read morelive and told me that I would have GREEN coverage which is the best you can get for service, I go to my house and can't even use my phone unless I'm on wifi because I have no service. Then even when I do have service I was dropping calls left and right. Also the whole fact that you can't use gps and talk on the phone is insane in 2017. So here's the real story of this shit company. I started up with them and had 14 days to cancel and get everything back that I gave them. Well I gave them my perfectly working, perfect condition Black iPhone 6s Plus. We were unhappy with sprint so we canceled within the 14 days and I asked for my phone back. They told me they already sent it out and would NOT be able to get my exact phone back, (why would you send it before the 14 days were up) so now in order for me to start up a new contract again I would have to pay T-Mobile ( my past account) $350 that sprint was taking care of for me giving them my brand new iPhone. So now I had to cancel sprint within the 14 days to get everything back but now I don't have a phone so I had to pay $350 to T-Mobile and on top of that another $220 for start up. So now I'm out $570 on top of the $140 for the start up of sprint which they told me would take 7-10 days to receive. So it's been 2 weeks now waiting for (some random iPhone that isn't mine to come in) and wouldn't you know the phone was broken volume buttons could not be pushed in. How do you send a phone out without checking the simplest issues with a phone. So now I'm really pissed and have to wait another 1-2 weeks for another phone. Keep in mind I'm still out the $350. So now the issue is me waiting for my return money that has been over 10 days now. We call up and they tell me " your not getting a return, we have no cards on file" so after about 2 days of talking to managers and corporate about where our money is we finally get it after the 5th day. It keeps getting better, yesterday we had to contact them to find out that the phone arrived a FEW days prior . So now I go to pick it up today and the phone is WHITE. At least it's in working condition but I gave them a black phone so that is what I wanted in return. This isn't just pick a phone out of a basket type of deal and send it on its way, this is a $1000 phone that I've paid for over the year or so. I would never recommend this company to anyone and I promise to give them a bad name to anyone I talk to. I will go out of my way to make sure people don't have to go though all this bullshit!

This venerable little computer store dates back to before the internet and mainstream suppliers of…read morecomputer tech. They may seem sleepy, but if you come in with some requirements, they can connect you with a qualitu solution. Help: What's up with the positive reviews bring sidelined.

Always a great resource - for years and years. They know what they are doing without a doubt.read more